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Microsoft Dynamics Manager, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on January 31, 2027.

Work you'll do

As a Dynamics 365 Technical Manager, you will:

• Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center-including configuration, customization, and platform extensions.
• Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation. Promote secure, maintainable, and user-centered design.
• Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to address sales and service needs.
• Drive alignment across teams and stakeholders, translating business requirements into technical solutions; communicate design choices, risks, and trade-offs to business and technology leaders.
• Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationship
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

• 8+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
• Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
• Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
• 4+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
• Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
• 4+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
• Bachelor's degree or equivalent number of years of experience.
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred

• Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
• Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
• Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
• Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
• Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $230,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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