Technical Customer Support Jobs in Lansing, MI
Technical Customer Support jobs in Lansing are concentrated across the Old Town business corridor, the downtown capitol district, and the Eastside technology and healthcare hub, with strong demand in state government IT services, insurance technology, and telecommunications. Employers hiring right now include Masterapp Labs, Lansing Community College, and Aristocrat. See the openings below and apply to the ones that match your experience.
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Showing 5 of 15+ Technical Customer Support jobs
Programmer Analyst 6/Senior Technical Lead Developer
The Lead Developer will provide technical leadership to the application development team, including the design, development, implementation, and support of complex Java applications within the MDHHS Infectious Disease area. The resource will collaborate closely with business stakeholders to ensure that the technical design and implementation of the eCR Rules Engine Project align with business requirements, technical standards, and operational needs.The Lead Developer will play a critical role in streamlining business processes, maintaining data integrity, ensuring compliance with State of Michigan Enterprise Architecture (SEM) and SUITE standards, and implementing appropriate application security measures. In addition to providing technical leadership and guidance to other developers, the resource will actively participate in application development, enhancement, integration, maintenance, and implementation activities. The resource will also contribute to technical analysis, solution design, and the development of technology roadmaps for supported applications to ensure long-term sustainability and alignment with departmental objectives.The eCR Rules Engine project will address critical MDHHS business needs, particularly benefiting MDSS and other downstream systems through the development of a centralized, enterprise-wide solution. Strong technical oversight is essential to review and ensure that the solution's architecture, technical design, and code development align with State of Michigan development standards and best practices. Without appropriate technical leadership and oversight, design deficiencies and coding errors could result in data integrity issues, increased maintenance costs, and potential inaccuracies in the information processed and reported to state and federal agencies. Ensuring technical quality, scalability, security, and compliance from the outset will help minimize these risks and support the long-term sustainability and reliability of the enterprise solution.
Required Education: Bachelor’s Degree
Required Skills:
- 10+ years of experience developing enterprise applications using Java.
- Strong hands-on experience with Java 17/21, Spring Boot, Spring Security, Spring Data JPA, and RESTful APIs.
- Strong hands-on experience with Next.js, React, TypeScript, JavaScript, HTML, and CSS.
- Strong experience with PostgreSQL, database design, SQL development, and performance optimization.
- Experience with AWS, Docker, Kubernetes (EKS), and CI/CD pipelines using Azure DevOps.
Highly Preferred Skills:
- Healthcare integrations using HL7, CDA, FHIR, eCR, or ELR.
- Experience with Kafka, Amazon SQS, or other messaging technologies.
- Knowledge of LOINC, SNOMED CT, and terminology management.
Other Desired Skills:
- Experience designing and developing cloud-native applications using microservices architecture.
- Experience with JSON processing, API integrations, and asynchronous messaging.
- Experience with Git, unit testing, debugging, and code reviews.
- Experience working in Agile development teams.
- Strong problem-solving, communication, and technical leadership skills.
- Provide technical leadership to the application development team.
- Experience preparing technology roadmap for supported applications.
- Experience with configurable business rules engines such as Drools.
- Experience with rule authoring, validation, classification, and message routing.
- over 1+ years of experience working with AI technologies and utilizing Kiro AI code generation tool.
- 10+ years designing and review of logical and physical data model in SQL and/or PL/SQL.
- 8+ years in preparing and maintaining the technology roadmap for the supported applications.
- 8+ years programming using Java JEE Spring/SpringBoot Framework 3.0.
- 5+ years in projects development using Angular/React JS, JavaScript framework.
- 10+ years reviewing technical design to ensure the enterprise design standards are maintained
- 10+ years leading the team including designing, development of complex computer systems using Java technologies.
- 10 + years developing complex computer systems using java IDEs such as Eclipse,STS.
- Over 3+ years Experience or Knowledge on creating CI/CD pipelines using Azure DevOps.
- 8+ years of development using Hibernate/JPA framework.
- Over 5+ years in the JBOSS Enterprise SOA and Devops containers environment.
- Over 5+ years implemented agile development processes including test driven development.
- 5 years of Cloud technologies experience, preferably in AWS.
Benefits at IntelliBee
- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.
Programmer Analyst 6/Senior Technical Lead Developer
The Lead Developer will provide technical leadership to the application development team, including the design, development, implementation, and support of complex Java applications within the MDHHS Infectious Disease area. The resource will collaborate closely with business stakeholders to ensure that the technical design and implementation of the eCR Rules Engine Project align with business requirements, technical standards, and operational needs.The Lead Developer will play a critical role in streamlining business processes, maintaining data integrity, ensuring compliance with State of Michigan Enterprise Architecture (SEM) and SUITE standards, and implementing appropriate application security measures. In addition to providing technical leadership and guidance to other developers, the resource will actively participate in application development, enhancement, integration, maintenance, and implementation activities. The resource will also contribute to technical analysis, solution design, and the development of technology roadmaps for supported applications to ensure long-term sustainability and alignment with departmental objectives.The eCR Rules Engine project will address critical MDHHS business needs, particularly benefiting MDSS and other downstream systems through the development of a centralized, enterprise-wide solution. Strong technical oversight is essential to review and ensure that the solution's architecture, technical design, and code development align with State of Michigan development standards and best practices. Without appropriate technical leadership and oversight, design deficiencies and coding errors could result in data integrity issues, increased maintenance costs, and potential inaccuracies in the information processed and reported to state and federal agencies. Ensuring technical quality, scalability, security, and compliance from the outset will help minimize these risks and support the long-term sustainability and reliability of the enterprise solution.
Required Education: Bachelor’s Degree
Required Skills:
- 10+ years of experience developing enterprise applications using Java.
- Strong hands-on experience with Java 17/21, Spring Boot, Spring Security, Spring Data JPA, and RESTful APIs.
- Strong hands-on experience with Next.js, React, TypeScript, JavaScript, HTML, and CSS.
- Strong experience with PostgreSQL, database design, SQL development, and performance optimization.
- Experience with AWS, Docker, Kubernetes (EKS), and CI/CD pipelines using Azure DevOps.
Highly Preferred Skills:
- Healthcare integrations using HL7, CDA, FHIR, eCR, or ELR.
- Experience with Kafka, Amazon SQS, or other messaging technologies.
- Knowledge of LOINC, SNOMED CT, and terminology management.
Other Desired Skills:
- Experience designing and developing cloud-native applications using microservices architecture.
- Experience with JSON processing, API integrations, and asynchronous messaging.
- Experience with Git, unit testing, debugging, and code reviews.
- Experience working in Agile development teams.
- Strong problem-solving, communication, and technical leadership skills.
- Provide technical leadership to the application development team.
- Experience preparing technology roadmap for supported applications.
- Experience with configurable business rules engines such as Drools.
- Experience with rule authoring, validation, classification, and message routing.
- over 1+ years of experience working with AI technologies and utilizing Kiro AI code generation tool.
- 10+ years designing and review of logical and physical data model in SQL and/or PL/SQL.
- 8+ years in preparing and maintaining the technology roadmap for the supported applications.
- 8+ years programming using Java JEE Spring/SpringBoot Framework 3.0.
- 5+ years in projects development using Angular/React JS, JavaScript framework.
- 10+ years reviewing technical design to ensure the enterprise design standards are maintained
- 10+ years leading the team including designing, development of complex computer systems using Java technologies.
- 10 + years developing complex computer systems using java IDEs such as Eclipse,STS.
- Over 3+ years Experience or Knowledge on creating CI/CD pipelines using Azure DevOps.
- 8+ years of development using Hibernate/JPA framework.
- Over 5+ years in the JBOSS Enterprise SOA and Devops containers environment.
- Over 5+ years implemented agile development processes including test driven development.
- 5 years of Cloud technologies experience, preferably in AWS.
Benefits at IntelliBee
- Long-Term Stability: Join us on a multi-year opportunities with room to grow.
- Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
- Future Planning: Enroll in our 401(k) program and invest in your financial security.
- GC Assistance: We support immediate Green Card processing, if required.
See All 15 Technical Customer Support Jobs in Lansing
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Find JobsTechnical Customer Support Job Market in Lansing
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
Technical Customer Support Jobs in Lansing: Frequently Asked Questions
How do I get a technical customer support job in Lansing?
The strongest path into technical customer support in Lansing is through the city's large insurance carriers, state government agencies, and telecommunications providers, which consistently hire for help desk and client-facing technical roles. Candidates with hands-on experience in ticketing systems, remote troubleshooting, or software onboarding stand out in this market. Focusing applications on employers in the downtown capitol district and the Eastside corridor gives you the best concentration of openings.
Which companies hire technical customer supports in Lansing?
Companies currently hiring technical customer supports in Lansing include Masterapp Labs, Lansing Community College, and Aristocrat, per current listings on Migrate Mate as of November 2026. Lansing's employer mix leans heavily toward insurance carriers, state government IT contractors, and regional telecom and managed services providers.
Are there remote technical customer support jobs in Lansing?
Yes, technical customer support work is well suited to remote and hybrid arrangements, particularly for roles focused on software troubleshooting, ticketing, and phone or chat-based support. About 67% of technical customer support openings tied to Lansing are remote or hybrid as of November 2026, reflecting strong demand from Lansing-based insurance technology and SaaS firms. On-site requirements are most common for roles supporting state agency hardware or internal IT infrastructure.
How can I get a technical customer support job in Lansing with little or no experience?
The most realistic entry point in Lansing is a tier-one help desk or customer service associate role at one of the city's insurance carriers or state government IT contractors, which regularly hire candidates willing to train on proprietary systems. Earning a CompTIA A+ or equivalent certification before applying significantly improves your chances with these employers. Roles supporting software onboarding or billing systems at local telecom companies are also strong lateral entry points that do not require a technical degree.
Which industries hire the most technical customer supports in Lansing?
Most technical customer support openings in Lansing sit in Technology & Software and Healthcare & Medical Services, per current listings on Migrate Mate as of November 2026. Lansing's position as Michigan's state capital drives consistent IT support demand from government agencies and their contractors, while the city's dense concentration of insurance carriers and regional telecom firms adds steady private-sector volume.
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