Technical Support Associate Jobs in Herndon, VA

Ascella supports the federal government by modernizing the technology used by major federal agencies. As a Technical Communications Associate, you will bridge the gap between complex engineering and clear storytelling, helping our team articulate sophisticated IT solutions in plain, compelling language. Your writing will directly influence how federal agencies understand our capabilities.

Responsibilities:

• Solution Storytelling: You will work with technical experts to extract complex ideas and transform them into clear, well-structured content for federal proposals and technical reports.
• Information Synthesis: You will quickly learn new technical concepts (such as cloud computing or data analytics) and translate them into readable prose that can be understood by both experts and general audiences.
• Brand & Culture Support: You will help manage our corporate voice by drafting professional, engaging content for our website, social media, and internal newsletters to highlight our team’s successes.

Must-Have Skills (Required)

• Bachelor’s Degree in English, Communications, or a related field from an accredited college or university
• Proven ability to produce clean, grammatically correct, and structured prose under tight deadlines (e.g., through a portfolio, university publication, or professional business writing)
• A natural interest in technology and a demonstrated ability to quickly grasp and explain new, unfamiliar concepts through research
• Comfort interviewing subject matter experts (like developers or project managers) to pull out key details and turn raw notes into a cohesive story
• Exceptional attention to detail with a disciplined approach to proofreading and formatting documents to ensure high-quality final products

Our Culture: What Makes Ascella Employees Great

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Position: Technical Communications Associate
Location: Herndon, VA (fully remote)
Base Compensation: $50-65K**
Other Compensation: 4% contribution to 401(k), performance bonus, profit-sharing
Paid Time Off: 16 days PTO/year, 11 holidays/year
Benefits: Medical, Dental, Vision, Life, Disability, 401(k)…and more
Position is open until filled, applications accepted on an ongoing basis.

**Note on Compensation: This range represents the good-faith estimate for this position at the time of posting. Final salary offers are based on the candidate's specific experience, skills, and geographic location.

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Equal Employment Opportunity Statement
Ascella Technologies is an Affirmative Action/Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We provide equal employment opportunities to all qualified candidates without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status or any other characteristic protected by law. Ascella Technologies is committed to providing veteran employment opportunities to our service men and women.