TN Visa COO Jobs
COO roles qualify for TN visa sponsorship under the USMCA treaty's Management Consultant category when the position involves directing organizational strategy and operations. Canadian citizens can apply at the border or a U.S. consulate without a cap; Mexican citizens face a 5,500 annual allocation and must apply through a U.S. consulate.
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Get Access To All JobsPOSITION: Customer Satisfaction Coordinator
LOCATION: Materials Operations, Commerce Park
REPORTS TO: Customer Satisfaction Supervisor
Responsibilities:
The Customer Satisfaction Coordinator acts as the liaison between Customer Care, Manufacturing and Supply Chain.
- Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members.
- Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified.
- Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
- Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain. Maintain close communications with Customer Care regarding disposition of order requirements.
- Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests.
- Responsible for maintaining communication to Customer Care team members and Management regarding any changes in expedited dates and or COM dates.
- Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager.
- Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service.
- Ensure customer satisfaction and company profitability by consistently adhering to the policies and procedures established by the organization.
- Assist all other department disciplines in various areas as required by Material Operations and Victaulic’s Global mission.
- Work closely with all facets of the organization to provide superior customer service.
- Assist in various tasks, projects and responsibilities as assigned by the Supervisor or Manager.
Qualifications:
B.A. / B.S. Degree in related field, preferred or equivalent experience.
- Minimum three years of Customer Service and / or Victaulic product knowledge. Manufacturing or Operations experience a plus.
- Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
- Project management and analytical skills preferred.
- Excellent oral and written communication skills.
- Extraordinary attention to detail with strong organizational skills.
- Proficient in Qlik View/ Qlik Cloud Applications.
- Must display leadership and collaboration skills and be an effective advocate of process improvement.
- Is patient, professional, and courteous when faced with an adverse situation.
- Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
- Willing to be flexible in schedule and work occasional overtime.
- Willing to make infrequent overnight travel.
POSITION: Customer Satisfaction Coordinator
LOCATION: Materials Operations, Commerce Park
REPORTS TO: Customer Satisfaction Supervisor
Responsibilities:
The Customer Satisfaction Coordinator acts as the liaison between Customer Care, Manufacturing and Supply Chain.
- Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members.
- Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified.
- Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
- Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain. Maintain close communications with Customer Care regarding disposition of order requirements.
- Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests.
- Responsible for maintaining communication to Customer Care team members and Management regarding any changes in expedited dates and or COM dates.
- Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager.
- Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service.
- Ensure customer satisfaction and company profitability by consistently adhering to the policies and procedures established by the organization.
- Assist all other department disciplines in various areas as required by Material Operations and Victaulic’s Global mission.
- Work closely with all facets of the organization to provide superior customer service.
- Assist in various tasks, projects and responsibilities as assigned by the Supervisor or Manager.
Qualifications:
B.A. / B.S. Degree in related field, preferred or equivalent experience.
- Minimum three years of Customer Service and / or Victaulic product knowledge. Manufacturing or Operations experience a plus.
- Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
- Project management and analytical skills preferred.
- Excellent oral and written communication skills.
- Extraordinary attention to detail with strong organizational skills.
- Proficient in Qlik View/ Qlik Cloud Applications.
- Must display leadership and collaboration skills and be an effective advocate of process improvement.
- Is patient, professional, and courteous when faced with an adverse situation.
- Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
- Willing to be flexible in schedule and work occasional overtime.
- Willing to make infrequent overnight travel.
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a COO
Frame your credentials around USMCA categories
COO roles aren't a named TN category, so your offer letter must map the position to Management Consultant functions. Work with your prospective employer to document that the role involves advisory and strategic direction, not just operational management.
Target companies with recent visa filing experience
Employers experienced with visa sponsorship understand the documentation requirements and won't delay your start date learning the process. Use Migrate Mate to search for COO and senior operations roles at employers with recent visa filings who have successfully sponsored work visas before.
Target employers with recent visa filing experience
Your employer's offer letter must specify the TN occupational category, the professional capacity of the role, anticipated duration, and educational qualifications required. This letter serves as your primary documentation when presenting at the U.S. port of entry or consulate. Missing any element can result in a CBP refusal at the Canadian border.
Prepare for consular scrutiny on dual intent
TN status doesn't allow dual intent, so consular officers may question whether a C-suite role signals immigrant intent. Bring documentation showing the position is temporary and project-bound, including a defined contract term or organizational chart.
Understand Mexico's annual cap before accepting a timeline
Mexican nationals are subject to a 5,500 annual TN allocation. If you're close to fiscal year end, confirm with your employer whether cap numbers are still available before negotiating a firm start date, since processing can pause once the limit is reached.
Request employer-paid premium processing upfront
If your COO role requires USCIS filing rather than CBP port-of-entry admission, negotiate for your employer to cover the cost of premium processing. USCIS premium processing significantly reduces wait times and lets you plan your start date with confidence.
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Find COO JobsCOO TN Visa: Frequently Asked Questions
Does a COO role qualify for TN visa sponsorship?
A COO role can qualify under the USMCA's Management Consultant category, but it isn't listed by name. The offer letter must demonstrate that the position involves high-level advisory and strategic functions rather than purely internal operational management. CBP officers have discretion in how they interpret this, so precise language in the employer's support letter is critical.
How does TN compare to H-1B for a COO position?
TN has no lottery, no annual cap for Canadians, and can often be processed at the border on the same day. H-1B requires an annual lottery with a roughly 25% selection rate and a six-month wait before the October 1 start date. For a COO role, TN is significantly faster to obtain, though it does not permit dual intent and must be renewed rather than extended toward a green card.
Can a Mexican citizen get TN sponsorship for a COO job?
Yes, but Mexican nationals must apply at a U.S. consulate rather than a land border port of entry and are subject to a 5,500 annual TN allocation under USMCA. Once that cap is reached in a fiscal year, new applications are held until the next cycle begins. Starting your job search early in the fiscal year reduces the risk of cap-related delays.
Where can I find COO jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. roles that may qualify for TN status. You can search COO and senior operations positions filtered by employers with recent visa filings, which removes the guesswork of approaching companies inexperienced with work visa sponsorship.
What happens if my TN petition is denied at the border or consulate?
A denial at a CBP port of entry isn't a permanent bar. You can reapply with a corrected offer letter or additional documentation, though same-day reapplication isn't always possible. A consular denial may require waiting for a new appointment. In either case, USCIS allows you to file Form I-129 as an alternative route, which provides a written adjudication and a formal appeal path.
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