TN Visa Senior Customer Marketing Manager Jobs
Senior Customer Marketing Manager roles qualify for TN visa sponsorship under the USMCA treaty's Marketing category. Canadian citizens can secure TN status at the port of entry with no lottery or cap. Mexican citizens need a U.S. consular appointment. Your employer must document that the role requires specialty-level marketing expertise.
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Reports to Director, Brown University Health Retail Pharmacy Services or Director, Specialty Pharmacy Services as applicable. Responsible for managing all operational, professional, and clinical activities for pharmacy operations at assigned Brown University Health Pharmacy (LP) site. Serves as the designated Pharmacist-in-Charge and Registrant for assigned Brown University Health Pharmacy site and is personally accountable to the Rhode Island (RI) Department of Health (DoH) and federal Drug Enforcement Administration (DEA) for the entire scope of activities intrinsic to these designations. Ensures compliance with state, federal, organizational, and accrediting organization requirements. Ensures appropriate clinical pharmacist, pharmacy technician, and student intern scheduling. Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses. Completes annual performance appraisal for clinical pharmacists, pharmacy technicians, and student interns and serves as coach and mentor to develop staff. Oversees and closely reviews the work of clinical pharmacists, pharmacy technicians, and student interns. Collaborates with multidisciplinary care providers to monitor, assess, and intervene as needed to ensure safe, appropriate, and cost-effective medication use.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus and Collaborate
In addition, our leaders will demonstrate an aptitude for:
- Ensure Accountability and Build Effective Teams
- Drive Vision and Purpose and Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
Responsibilities
Pursuant to Pharmacist-in-Charge and Registrant designations at the assigned Brown University Health Pharmacy licensed site is responsible to:
- Ensure the assigned LP licensed site meets the requirements set forth by federal and state law, RI Board of Pharmacy rules and regulations, and other applicable state regulations, including those pertaining to:
- All pharmacy licensed employee activities, including those beyond direct and indirect reports.
- All medication use and storage areas under the pharmacy license.
- All dispensing, compounding, order review, collaborative practice, and pharmacy clinical services being performed at the licensed location, even where no direct oversight.
- All pharmacy related policies, procedures, laws, rules and regulations and the activities performed under them.
- Any controlled substance loss or diversion at the assigned LP licensed location, regardless of role of individual diverting.
- All reports of significant controlled substance loss or diversion to State Board of Pharmacy and local Drug Enforcement Agency (DEA).
- Completion of biennial controlled substance inventory and maintenance of required records pertaining to receiving, dispensing, transferring, and reverse distribution of all control substances on site.
- Environmental conditions of all medication areas and assurance of pharmacy staff safety.
- Maintains knowledge of and compliance with regulations related to compounding including those promulgated by the Rhode Island Department of Health, Rhode Island Board of Pharmacy Rules and Regulations, United States Pharmacopoeia (USP) Chapters 795 and 800, and National Institute for Occupational Safety and Health (NIOSH).
- Ensures the highest standards of customer service are consistently executed, and that clinical pharmacist and pharmacy technician scheduling is adequate to meet patient/customer needs.
- Ensures clinical pharmacists consistently execute all established standards of service.
- Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses.
- Ensures new budgeted programs, initiatives, and technology are successfully implemented.
- Oversees compliance with the 340B drug purchasing program for pharmacies that serve as a contract pharmacy for one or more 340B covered entities.
- Ensures quality assurance standards are met, continually seeks out measures for improvement.
- Ensures staff participation in quality assessment and improvement activities and total quality management initiatives, including the adverse drug reaction, pharmacist clinical intervention, and medication incident reporting programs.
- Ensures staff is appropriately trained, follow policies and procedures, and complete required continuing education and corporate compliance learning modules.
- Precepts pharmacy interns and residents. Serves as a coach and mentor for all staff by assigning projects and establishing goals while providing continuous feedback.
- Completes annual performance appraisals for clinical pharmacists, pharmacy technicians, and student interns. Initiates and conducts corrective action plans, when appropriate.
- Interviews and hires new staff, ensures new employee on-boarding is completed.
- Adjusts workflow to achieve maximal productivity and efficiency.
- Maintains appropriate documentation and records regarding drug purchasing, storage, preparation, and distribution as required by organizational procedures and/or applicable laws, rules, and regulations.
- Ensures that refrigerated and frozen medications are stored at optimal temperatures and that optimal temperatures are maintained until medications are delivered to the patient.
- Monitors and drives sales and script count goals; interprets financial and performance metrics on a daily, weekly, monthly, and yearly basis as applicable to the site. Understands key business metrics and executes best practices to improve these metrics (i.e., customer satisfaction scores).
- Participates in education and training of healthcare practitioners, including pharmacy students and technicians, physicians and other practitioners, nurses, other care providers, and patients/customers on matters relevant to medication use.
- Maintains professional competence through participation in pharmacy development and skills enhancement programs, ongoing independent study, education-related professional activities, and affiliations. May perform the duties of a clinical pharmacist as needed.
PERFORMANCE STANDARDS
- Effective utilization of resources
- Management of continuous quality improvement
- High quality, high value patient-focused services
- Resource productivity
- Fiscal responsibility
- Development and implementation of effective, quality programs
- Customer satisfaction
- Performance improvements year-to-year
- Positive feedback from colleagues and staff
MINIMUM QUALIFICATIONS
QUALIFICATIONS – EDUCATION
- Bachelor of Science in pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.
- Prior to start date, possesses current unrestricted licensure as a licensed pharmacist, or as a licensed 90-day temporary pharmacist, in the State of Rhode Island. Obtains full licensure prior to expiration of 90-day temporary pharmacist license, then possesses and maintains current unrestricted licensure as a licensed pharmacist in the State of Rhode Island.
QUALIFICATIONS - EXPERIENCE
- Three years progressively more responsible related experience, preferably gained in a similarly diverse and operationally complex health care environment is desired.
- Effective interpersonal and communication skills, both written and verbal, to interact appropriately with patients, families, colleagues, and others.
- Effective organizational and presentation skills.
- Knowledge of area/specialty specific technology, including, but not limited to, pharmacy information systems, automated dispensing technology, software, equipment, and automation. Experience with MS Word, Excel, Outlook, and web browsers.
SUPERVISORY RESPONSIBILITY
- Direct supervision of up to 60 FTEs.
Pay Range
$134,035.20-$221,187.20
Location
795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721
Work Type
M-F 7:00am-7:00pm
Work Shift
Day
Daily Hours
8 hours
Driving Required
No
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
SUMMARY
Reports to Director, Brown University Health Retail Pharmacy Services or Director, Specialty Pharmacy Services as applicable. Responsible for managing all operational, professional, and clinical activities for pharmacy operations at assigned Brown University Health Pharmacy (LP) site. Serves as the designated Pharmacist-in-Charge and Registrant for assigned Brown University Health Pharmacy site and is personally accountable to the Rhode Island (RI) Department of Health (DoH) and federal Drug Enforcement Administration (DEA) for the entire scope of activities intrinsic to these designations. Ensures compliance with state, federal, organizational, and accrediting organization requirements. Ensures appropriate clinical pharmacist, pharmacy technician, and student intern scheduling. Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses. Completes annual performance appraisal for clinical pharmacists, pharmacy technicians, and student interns and serves as coach and mentor to develop staff. Oversees and closely reviews the work of clinical pharmacists, pharmacy technicians, and student interns. Collaborates with multidisciplinary care providers to monitor, assess, and intervene as needed to ensure safe, appropriate, and cost-effective medication use.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus and Collaborate
In addition, our leaders will demonstrate an aptitude for:
- Ensure Accountability and Build Effective Teams
- Drive Vision and Purpose and Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
Responsibilities
Pursuant to Pharmacist-in-Charge and Registrant designations at the assigned Brown University Health Pharmacy licensed site is responsible to:
- Ensure the assigned LP licensed site meets the requirements set forth by federal and state law, RI Board of Pharmacy rules and regulations, and other applicable state regulations, including those pertaining to:
- All pharmacy licensed employee activities, including those beyond direct and indirect reports.
- All medication use and storage areas under the pharmacy license.
- All dispensing, compounding, order review, collaborative practice, and pharmacy clinical services being performed at the licensed location, even where no direct oversight.
- All pharmacy related policies, procedures, laws, rules and regulations and the activities performed under them.
- Any controlled substance loss or diversion at the assigned LP licensed location, regardless of role of individual diverting.
- All reports of significant controlled substance loss or diversion to State Board of Pharmacy and local Drug Enforcement Agency (DEA).
- Completion of biennial controlled substance inventory and maintenance of required records pertaining to receiving, dispensing, transferring, and reverse distribution of all control substances on site.
- Environmental conditions of all medication areas and assurance of pharmacy staff safety.
- Maintains knowledge of and compliance with regulations related to compounding including those promulgated by the Rhode Island Department of Health, Rhode Island Board of Pharmacy Rules and Regulations, United States Pharmacopoeia (USP) Chapters 795 and 800, and National Institute for Occupational Safety and Health (NIOSH).
- Ensures the highest standards of customer service are consistently executed, and that clinical pharmacist and pharmacy technician scheduling is adequate to meet patient/customer needs.
- Ensures clinical pharmacists consistently execute all established standards of service.
- Ensures budgetary adherence for labor, payroll, sales, script count, inventory levels, and expenses.
- Ensures new budgeted programs, initiatives, and technology are successfully implemented.
- Oversees compliance with the 340B drug purchasing program for pharmacies that serve as a contract pharmacy for one or more 340B covered entities.
- Ensures quality assurance standards are met, continually seeks out measures for improvement.
- Ensures staff participation in quality assessment and improvement activities and total quality management initiatives, including the adverse drug reaction, pharmacist clinical intervention, and medication incident reporting programs.
- Ensures staff is appropriately trained, follow policies and procedures, and complete required continuing education and corporate compliance learning modules.
- Precepts pharmacy interns and residents. Serves as a coach and mentor for all staff by assigning projects and establishing goals while providing continuous feedback.
- Completes annual performance appraisals for clinical pharmacists, pharmacy technicians, and student interns. Initiates and conducts corrective action plans, when appropriate.
- Interviews and hires new staff, ensures new employee on-boarding is completed.
- Adjusts workflow to achieve maximal productivity and efficiency.
- Maintains appropriate documentation and records regarding drug purchasing, storage, preparation, and distribution as required by organizational procedures and/or applicable laws, rules, and regulations.
- Ensures that refrigerated and frozen medications are stored at optimal temperatures and that optimal temperatures are maintained until medications are delivered to the patient.
- Monitors and drives sales and script count goals; interprets financial and performance metrics on a daily, weekly, monthly, and yearly basis as applicable to the site. Understands key business metrics and executes best practices to improve these metrics (i.e., customer satisfaction scores).
- Participates in education and training of healthcare practitioners, including pharmacy students and technicians, physicians and other practitioners, nurses, other care providers, and patients/customers on matters relevant to medication use.
- Maintains professional competence through participation in pharmacy development and skills enhancement programs, ongoing independent study, education-related professional activities, and affiliations. May perform the duties of a clinical pharmacist as needed.
PERFORMANCE STANDARDS
- Effective utilization of resources
- Management of continuous quality improvement
- High quality, high value patient-focused services
- Resource productivity
- Fiscal responsibility
- Development and implementation of effective, quality programs
- Customer satisfaction
- Performance improvements year-to-year
- Positive feedback from colleagues and staff
MINIMUM QUALIFICATIONS
QUALIFICATIONS – EDUCATION
- Bachelor of Science in pharmacy or Doctor of Pharmacy degree from an accredited college of pharmacy.
- Prior to start date, possesses current unrestricted licensure as a licensed pharmacist, or as a licensed 90-day temporary pharmacist, in the State of Rhode Island. Obtains full licensure prior to expiration of 90-day temporary pharmacist license, then possesses and maintains current unrestricted licensure as a licensed pharmacist in the State of Rhode Island.
QUALIFICATIONS - EXPERIENCE
- Three years progressively more responsible related experience, preferably gained in a similarly diverse and operationally complex health care environment is desired.
- Effective interpersonal and communication skills, both written and verbal, to interact appropriately with patients, families, colleagues, and others.
- Effective organizational and presentation skills.
- Knowledge of area/specialty specific technology, including, but not limited to, pharmacy information systems, automated dispensing technology, software, equipment, and automation. Experience with MS Word, Excel, Outlook, and web browsers.
SUPERVISORY RESPONSIBILITY
- Direct supervision of up to 60 FTEs.
Pay Range
$134,035.20-$221,187.20
Location
795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721
Work Type
M-F 7:00am-7:00pm
Work Shift
Day
Daily Hours
8 hours
Driving Required
No
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
See all TN Visa Senior Customer Marketing Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Senior Customer Marketing Manager Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Senior Customer Marketing Manager
Frame your credentials around specialty marketing
TN visa eligibility for marketing roles requires demonstrating that your position demands theoretical and practical application of marketing principles. Prepare a credential package that maps your degree directly to customer lifecycle strategy, not just general business or communications.
Target employers with recent visa filing experience
Companies that have previously sponsored work visas for marketing roles have already built internal processes for nonimmigrant visa categories. Prioritize those employers during your outreach, as they're more likely to handle the TN sponsorship process smoothly—requiring only a support letter from the employer that you'll present at the U.S. port of entry (for Canadians) or at a consulate (for Mexicans).
Search TN-sponsored roles using Migrate Mate
Use Migrate Mate to filter Senior Customer Marketing Manager openings by employers with documented TN visa sponsorship history. This cuts the time spent vetting employers who are unfamiliar with or unwilling to support the TN process.
Clarify the support letter scope before signing
Your employer's TN support letter must specify your job title, duties, and the USMCA professional category. Vague letters citing only 'marketing manager' without connecting duties to the treaty classification are a common reason for CBP delays or denials at the border.
Understand Mexican TN applicants face a consular stage
Unlike Canadians who can apply at a port of entry, Mexican citizens must schedule a nonimmigrant visa appointment at a U.S. consulate. Build four to eight weeks into your start date timeline to account for appointment availability and administrative processing.
Negotiate a TN filing timeline into your offer letter
Ask your employer to confirm in writing when they'll issue the TN support letter relative to your start date. Canadian professionals can self-file at the border, but you still need the employer's documentation finalized before you travel.
Senior Customer Marketing Manager TN Visa: Frequently Asked Questions
Does a Senior Customer Marketing Manager role qualify for TN visa status?
Yes, provided the role is structured around marketing as a discipline requiring at least a bachelor's degree in marketing or a related field. CBP evaluates the actual duties, not just the job title. Roles heavily blended with general management or sales operations can complicate classification, so the employer's support letter must connect your specific responsibilities to the USMCA Marketing category clearly.
How does TN visa sponsorship compare to H-1B for this role?
TN has no annual lottery and no cap for Canadian citizens, meaning you can apply any time of year and start as soon as CBP approves. H-1B visa requires registration in March, selection by lottery, and a wait until October 1 at the earliest. For a Senior Customer Marketing Manager role that qualifies under USMCA, TN is a significantly faster path to U.S. employment authorization.
What documents does your employer need to provide for TN sponsorship?
Your employer must issue a support letter on company letterhead that includes your job title, a detailed description of duties, the specific USMCA professional category being claimed, your anticipated start date, and confirmation that the position requires a marketing degree. You'll pair this with your degree credential and passport at the port of entry or consulate appointment.
How can you find Senior Customer Marketing Manager jobs with TN visa sponsorship?
Use Migrate Mate to search specifically for customer marketing roles where employers have a verified history of supporting TN visa professionals. Generic searches on broad job platforms often surface roles where sponsorship is theoretically possible but the employer has no practical experience with TN filings, which creates delays after an offer is made.
Can you change employers on a TN visa if you receive a better offer?
Yes, but TN status is employer-specific. You cannot begin work for the new employer under your current TN authorization. A Canadian citizen can obtain new TN status at a port of entry with the new employer's support letter before changing jobs. A Mexican citizen must return to a U.S. consulate for a new visa stamp. Plan for this transition before you give notice.