VIP Account Manager Jobs
VIP Account Manager jobs are open across hospitality, gaming, financial services, luxury retail, and technology, from entry-level client associate to senior and director roles, with specializations in high-net-worth client relations, revenue retention, and enterprise account growth. See the openings below and apply to the ones that match your experience.
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Showing 5 of 8+ VIP Account Manager jobs
What are we building?
Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, Games Powered by Past Motor Racing, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What’s the position?
Key responsibilities include:
- Manage relationships with a portfolio of High Value Customers active across Hard Rock Bet Florida Sportsbook and Games Powered by Past Motor Racing.
- Responsible for managing a team of Account Managers, including coaching, development, and performance management to achieve portfolio KPI targets.
- Drive increased customer satisfaction and loyalty through providing a professional and proactive account management service tailored to the customer needs and profile.
- Grow customer value by proactively providing relevant offers that focus on retention, upsell and cross sell.
- Conduct customer meetings to gain knowledge and build trust to the Hard Rock brand whilst responding promptly and effectively to incoming calls and emails.
- Meet specific customer SLA’s including reactivation calls, welcome, upsell and account reviews.
- Analyse customer activity against expected behaviour and take corrective action where required.
- Work with Director – VIP to achieve KPI targets set against portfolio of customers including Actives, GGR, Retention and Reinvestment.
- Create individual customer account plans to identify opportunities to drive retention and increased customer value.
- Learn customers product pain points and wish list, understand their priorities and feedback to relevant stakeholders.
- Provide regular customer feedback to Director, VIP regarding how to improve services for customers in line with Hard Rock Digital commercial strategy.
- Continually seek opportunities to acquire new High Value Customers through existing portfolio and personal network
What are we looking for?
To be successful in this team you will require the following essential skills and experience:
- As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
- Minimum of 3 years' experience within the U.S. digital Sportsbook, Games Powered by Past Motor Racing, or Casino industry, or equivalent sales experience
- Minimum of 3 years’s experience working with High Value Customer accounts, preferably with a network of VIP clients.
- Minimum of 2 years’ experience managing a team.
- Capable of facilitating and representing both customers and the business.
- Natural personal skills to build strong professional relationships and identify commercial opportunities.
- Clear understanding of commercial targets and creation of account plans.
- Ability to influence customers through soft sales techniques.
- Driven and motivated by a target and results driven environment.
- Strong written and oral presentation skills with confidence to highlight areas of opportunity or concern to the wider management team.
- Ability to interpret and analyse data to seek opportunities and make informed decisions.
- Natural team player who is curious, energetic and keen to progress both oneself and team members.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
What are we building?
Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, Games Powered by Past Motor Racing, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What’s the position?
Key responsibilities include:
- Manage relationships with a portfolio of High Value Customers active across Hard Rock Bet Florida Sportsbook and Games Powered by Past Motor Racing.
- Responsible for managing a team of Account Managers, including coaching, development, and performance management to achieve portfolio KPI targets.
- Drive increased customer satisfaction and loyalty through providing a professional and proactive account management service tailored to the customer needs and profile.
- Grow customer value by proactively providing relevant offers that focus on retention, upsell and cross sell.
- Conduct customer meetings to gain knowledge and build trust to the Hard Rock brand whilst responding promptly and effectively to incoming calls and emails.
- Meet specific customer SLA’s including reactivation calls, welcome, upsell and account reviews.
- Analyse customer activity against expected behaviour and take corrective action where required.
- Work with Director – VIP to achieve KPI targets set against portfolio of customers including Actives, GGR, Retention and Reinvestment.
- Create individual customer account plans to identify opportunities to drive retention and increased customer value.
- Learn customers product pain points and wish list, understand their priorities and feedback to relevant stakeholders.
- Provide regular customer feedback to Director, VIP regarding how to improve services for customers in line with Hard Rock Digital commercial strategy.
- Continually seek opportunities to acquire new High Value Customers through existing portfolio and personal network
What are we looking for?
To be successful in this team you will require the following essential skills and experience:
- As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
- Minimum of 3 years' experience within the U.S. digital Sportsbook, Games Powered by Past Motor Racing, or Casino industry, or equivalent sales experience
- Minimum of 3 years’s experience working with High Value Customer accounts, preferably with a network of VIP clients.
- Minimum of 2 years’ experience managing a team.
- Capable of facilitating and representing both customers and the business.
- Natural personal skills to build strong professional relationships and identify commercial opportunities.
- Clear understanding of commercial targets and creation of account plans.
- Ability to influence customers through soft sales techniques.
- Driven and motivated by a target and results driven environment.
- Strong written and oral presentation skills with confidence to highlight areas of opportunity or concern to the wider management team.
- Ability to interpret and analyse data to seek opportunities and make informed decisions.
- Natural team player who is curious, energetic and keen to progress both oneself and team members.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
See All 8 VIP Account Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find VIP Account Manager JobsVIP Account Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in VIP account manager jobs.
- Three or more years of experience managing high-value client accounts or VIP relationships
- Demonstrated ability to retain and grow a revenue-generating client portfolio
- Proficiency with CRM platforms to log interactions and forecast account health
- Strong verbal and written communication skills for executive-level client engagement
- Bachelor's degree in business, hospitality, finance, or a related field
- Experience coordinating cross-functional teams to deliver customized client solutions
Tips for Your VIP Account Manager Job Search
Quantify your client revenue impact
Hiring managers for vip account manager roles want to see the dollar value of portfolios you've managed and retention rates you've achieved. Pull those figures from your performance reviews and lead every resume bullet with them.
Tailor your resume to the vertical
A vip account manager resume for a casino resort reads very differently from one targeting a private banking team. Mirror the industry's language around client tiers, service-level agreements, and relationship metrics so your resume clears the first screen.
Apply early to roles that fit
Migrate Mate lists vip account manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name their client tier
Job descriptions that specify a minimum client spend threshold, a named tier like platinum or ultra-high-net-worth, or a managed-book size tell you exactly what experience level they need. Apply to those first because your fit is clearest and easiest to demonstrate.
Prepare a client conflict scenario for interviews
Interviewers for vip account manager positions consistently ask how you've retained a dissatisfied high-value client. Have a specific story ready that shows the trigger, the steps you took to resolve it, and the revenue outcome, keeping it under two minutes.
Negotiate on scope, not just base pay
When you receive an offer, ask about the size of the book you'd inherit, the support staff ratio, and whether there's a defined path to expanding your portfolio. Those factors shape your ability to hit targets and advance faster than base salary alone.
VIP Account Manager Jobs: Frequently Asked Questions
Which companies are hiring the most vip account managers?
Bally's Interactive, PARX CASINO, and Ods Technologies are hiring the most vip account managers right now, with openings concentrated in Florida, Illinois, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Hospitality groups, financial services firms, and luxury consumer brands tend to post the highest volume of these roles.
How many vip account manager jobs are remote?
About 86% of vip account manager openings are fully remote or hybrid as of November 2026, reflecting the relationship-driven nature of the role, which often requires in-person client interaction. Sub-specializations focused on digital platforms, software accounts, or fintech clients tend to offer the highest share of remote or hybrid arrangements.
How do you become a vip account manager?
Start in a client-facing role such as account coordinator, customer success associate, or front-line service representative to build foundational relationship skills. Move into a standard account management position and document your retention and upsell results. From there, targeting roles with a defined VIP or premium client segment is the typical path, often supported by a bachelor's degree in business, hospitality, or finance.
Can you get a vip account manager job with little experience?
Yes, some employers hire candidates with limited direct account management experience if they can demonstrate strong interpersonal skills and a background in high-touch customer service. Roles in hospitality front-of-house, luxury retail, or concierge services are particularly valued because they build the client-first instincts vip account managers use daily. Emphasize any situation where you personally managed the experience of a high-spending or high-priority customer.
What does the vip account manager interview process look like?
Most employers run two to four rounds starting with a recruiter screen focused on your client management background, followed by a panel or hiring-manager interview that includes behavioral questions about retention, escalation handling, and revenue growth. Some employers add a written case study or role-play scenario where you respond to a dissatisfied high-value client. Final rounds often involve a conversation with a senior leader or department head.
Where can I find and apply to vip account manager jobs?
You can find and apply to vip account manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits. New positions are added regularly, so checking back frequently gives you access to the latest openings.
See All 8 VIP Account Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find VIP Account Manager Jobs