Service Coordinator Visa Sponsorship Jobs in Alabama
Service coordinator roles in Alabama span healthcare systems, disability services, and logistics operations, with employers like UAB Medicine, Encompass Health, and Tennessee Valley Authority hiring across Birmingham, Huntsville, and Mobile. International candidates with relevant degrees in human services, healthcare administration, or supply chain management can find employers in this state willing to pursue H-1B visa or other work visa sponsorship.
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Get Access To All JobsINTRODUCTION
Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class!
As a Travel Advisor, you will help travelers enjoy every step of their journey. Grand Circle is seeking customer-focused Travel Advisors to support travelers who have already booked their trips. In this fully remote role, you will answer questions, resolve issues, protect the customer relationship, and help travelers confidently manage their reservations and itineraries.
No two calls are alike. In one shift, you might update an address, rework a flight after a schedule change, or untangle a multi-part billing question, often without a script and while using several systems. You will support travelers by phone and email, with additional channels planned as our omnichannel service grows.
Is This Role Right for You?
You will thrive here if you enjoy solving puzzles, stay calm when conversations take unexpected turns, learn new tools quickly, and prefer variety over routine. This role may not be the right fit if you prefer predictable, highly scripted work.
What You’ll Do
- Handle a high volume of inbound calls while assisting travelers with managing their reservations, from quick updates to complex, multi-part issues requiring research and judgment.
- Update traveler contact information, modify reservations, process payments, manage airline tickets, reset online access, and provide general itinerary information.
- Follow up on customer requests through email and outbound calls.
- Communicate comprehensive information to travelers, including details about Grand Circle products and policies.
- Document all customer interactions and call notes accurately in assigned programs.
- Work efficiently across 5–7 programs and three monitors to resolve inbound calls.
- Excel in a values-focused environment by demonstrating Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving in Change, Teamwork, Speed, and Quality.
- Work in a metrics-driven environment that measures average handle time, after-call work, speed to answer, hold time, attendance, schedule adherence, post-call surveys, and values assessments.
- Build connections with travelers and respond with empathy when a trip is canceled, a world event changes an itinerary, or a request cannot be fulfilled.
- Investigate issues that are not black and white, use critical thinking and sound judgment, identify available options within company policy, and help preserve the customer relationship when plans change.
What You Bring
- At least 2+ years of experience working in a call center environment and handling inbound, customer service focused calls.
- Proven ability to handle customer conversations confidently in an unscripted environment.
- Strong problem-solving and critical-thinking skills, with comfort in situations that do not have a clear-cut answer.
- Ability to handle challenging calls with empathy, use sound judgment, and identify options that help preserve the customer relationship.
- At least 1 year of experience working remotely; preference is given to candidates who have started a new role and completed training remotely.
- Technology agility: Ability to work efficiently across evolving legacy and next-generation systems to deliver accurate traveler support.
- Continuous adaptability: Ability to learn new skills quickly and remain effective as tools, processes, and business priorities change.
- Reliable hardwired internet access; Wi-Fi connections are not permitted.
Compensation & Benefits
Base pay is $18.00 per hour, with eligibility for an annual incentive bonus. As an added perk, associates may have opportunities to earn extra income through overtime during peak booking and travel seasons, based on business need.
- Health and wellness: Heavily subsidized medical, dental, and vision coverage, plus wellness resources and virtual fitness opportunities.
- Time off: Substantial PTO, 11 paid holidays, and paid volunteer time.
- Travel privileges: 50% off trips for you and a companion, 25% off for additional immediate family members, and exclusive quarterly associate offers.
- Financial and development benefits: 401(k) with company match, life and disability insurance, tuition assistance, professional development, pet insurance, and home and auto discounts.
Training & Work Schedule:
Training: Six weeks, Monday–Friday, 9:00 a.m.–5:00 p.m. ET.
Initial production schedule: For approximately the first 4–6 months, one of these schedules will apply:
- Sunday–Thursday: Sunday, 10:00 a.m.–6:00 p.m. ET; Monday–Thursday, noon–8:00 p.m. ET.
- Tuesday–Saturday: Tuesday–Friday, noon–8:00 p.m. ET; Saturday, 10:00 a.m.–6:00 p.m. ET.
Location Requirements
This remote position is open only to candidates residing in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class!
As a Travel Advisor, you will help travelers enjoy every step of their journey. Grand Circle is seeking customer-focused Travel Advisors to support travelers who have already booked their trips. In this fully remote role, you will answer questions, resolve issues, protect the customer relationship, and help travelers confidently manage their reservations and itineraries.
No two calls are alike. In one shift, you might update an address, rework a flight after a schedule change, or untangle a multi-part billing question, often without a script and while using several systems. You will support travelers by phone and email, with additional channels planned as our omnichannel service grows.
Is This Role Right for You?
You will thrive here if you enjoy solving puzzles, stay calm when conversations take unexpected turns, learn new tools quickly, and prefer variety over routine. This role may not be the right fit if you prefer predictable, highly scripted work.
What You’ll Do
- Handle a high volume of inbound calls while assisting travelers with managing their reservations, from quick updates to complex, multi-part issues requiring research and judgment.
- Update traveler contact information, modify reservations, process payments, manage airline tickets, reset online access, and provide general itinerary information.
- Follow up on customer requests through email and outbound calls.
- Communicate comprehensive information to travelers, including details about Grand Circle products and policies.
- Document all customer interactions and call notes accurately in assigned programs.
- Work efficiently across 5–7 programs and three monitors to resolve inbound calls.
- Excel in a values-focused environment by demonstrating Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving in Change, Teamwork, Speed, and Quality.
- Work in a metrics-driven environment that measures average handle time, after-call work, speed to answer, hold time, attendance, schedule adherence, post-call surveys, and values assessments.
- Build connections with travelers and respond with empathy when a trip is canceled, a world event changes an itinerary, or a request cannot be fulfilled.
- Investigate issues that are not black and white, use critical thinking and sound judgment, identify available options within company policy, and help preserve the customer relationship when plans change.
What You Bring
- At least 2+ years of experience working in a call center environment and handling inbound, customer service focused calls.
- Proven ability to handle customer conversations confidently in an unscripted environment.
- Strong problem-solving and critical-thinking skills, with comfort in situations that do not have a clear-cut answer.
- Ability to handle challenging calls with empathy, use sound judgment, and identify options that help preserve the customer relationship.
- At least 1 year of experience working remotely; preference is given to candidates who have started a new role and completed training remotely.
- Technology agility: Ability to work efficiently across evolving legacy and next-generation systems to deliver accurate traveler support.
- Continuous adaptability: Ability to learn new skills quickly and remain effective as tools, processes, and business priorities change.
- Reliable hardwired internet access; Wi-Fi connections are not permitted.
Compensation & Benefits
Base pay is $18.00 per hour, with eligibility for an annual incentive bonus. As an added perk, associates may have opportunities to earn extra income through overtime during peak booking and travel seasons, based on business need.
- Health and wellness: Heavily subsidized medical, dental, and vision coverage, plus wellness resources and virtual fitness opportunities.
- Time off: Substantial PTO, 11 paid holidays, and paid volunteer time.
- Travel privileges: 50% off trips for you and a companion, 25% off for additional immediate family members, and exclusive quarterly associate offers.
- Financial and development benefits: 401(k) with company match, life and disability insurance, tuition assistance, professional development, pet insurance, and home and auto discounts.
Training & Work Schedule:
Training: Six weeks, Monday–Friday, 9:00 a.m.–5:00 p.m. ET.
Initial production schedule: For approximately the first 4–6 months, one of these schedules will apply:
- Sunday–Thursday: Sunday, 10:00 a.m.–6:00 p.m. ET; Monday–Thursday, noon–8:00 p.m. ET.
- Tuesday–Saturday: Tuesday–Friday, noon–8:00 p.m. ET; Saturday, 10:00 a.m.–6:00 p.m. ET.
Location Requirements
This remote position is open only to candidates residing in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Service Coordinator Job Roles in Alabama
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Search Service Coordinator Jobs in AlabamaService Coordinator Jobs in Alabama: Frequently Asked Questions
Which companies sponsor visas for service coordinators in Alabama?
Healthcare and rehabilitation employers are among the most active visa sponsors for service coordinators in Alabama. UAB Medicine and Encompass Health, both headquartered in Birmingham, have histories of sponsoring H-1B workers in care coordination and case management roles. Huntsville-based defense and aerospace contractors occasionally sponsor service coordinators in logistics-adjacent functions. Large regional insurers and managed care organizations operating across the state also appear in Department of Labor LCA disclosure data for these roles.
Which visa types are most common for service coordinator roles in Alabama?
The H-1B is the most frequently used visa category for service coordinators in Alabama, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as social work, healthcare administration, or human services. Some employers in healthcare settings may also pursue TN visas for Canadian or Mexican nationals in eligible occupational categories. Candidates already holding OPT or STEM OPT authorization often use that status as a bridge while pursuing employer-sponsored petitions.
Which cities in Alabama have the most service coordinator sponsorship jobs?
Birmingham concentrates the largest share of service coordinator sponsorship opportunities in Alabama, driven by its dense healthcare ecosystem including UAB Health System and numerous rehabilitation and home health providers. Huntsville is a secondary hub, particularly for service coordinators supporting defense contractors and technology firms in the Tennessee Valley region. Mobile and Montgomery also have activity, primarily through managed care organizations and state-funded disability and aging services programs operating in those metro areas.
How to find service coordinator visa sponsorship jobs in Alabama?
Migrate Mate is built specifically for international job seekers and filters service coordinator roles in Alabama by verified visa sponsorship history, saving you from sorting through listings that offer no sponsorship path. You can search by role type, location, and visa category to identify employers in Birmingham, Huntsville, and other Alabama cities that have actively filed Labor Condition Applications for service coordinator positions. Creating a profile on Migrate Mate also helps you track new postings as they appear.
Are there state-specific considerations for service coordinator roles and visa sponsorship in Alabama?
Alabama's service coordinator market is shaped heavily by its Medicaid waiver programs for individuals with intellectual and developmental disabilities, which creates sustained demand through providers like ARC of Jefferson County and similar nonprofits. These organizations sometimes face budget constraints that affect their capacity to sponsor visas, so university-affiliated medical centers and larger regional health systems tend to be more consistent sponsors. Candidates from programs at the University of Alabama or Auburn University in social work and health administration occasionally have existing relationships with in-state employers that ease the sponsorship conversation.
What is the prevailing wage for sponsored service coordinator jobs in Alabama?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.