Service Coordinator Visa Sponsorship Jobs in Maryland

INTRODUCTION

School of Medicine Pediatric Ambulatory Services is seeking a Patient Service Coordinator to offer friendly, courteous, and confidential assistance to every patient to ensure that the patients and families have a positive experience while seeking care at all Johns Hopkins Pediatric Specialty Network clinics. Maintain accurate information on each patient both geographical and clinical to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, rooming, and check-out. Display responsible behaviors, communicate effectively and courteously to others and function as a member of the healthcare team. Work with others across the network in a team environment. Reports to the Network Supervisors and Ambulatory Service Manager who are responsible for administrative/clinical supervision, staff development, orientation to the areas of policy and procedures.

Specific Duties & Responsibilities

• Verify and correct any missing or incorrect registration information including but not limited to address change, primary phone number update, insurance change, guarantor information, primary contact information, primary care provider.
• Collect time of service payments, issue receipts, and electronically close out cash drawer in electronic system at end of day.
• Assist with basic insurance and third-party queries.
• Guide patients to the appropriate resources for billing concerns, or financial assistance with bills.
• Call to obtain missing labs, imaging reports, growth charts, and other needed information for day of appointment, stressing importance of receiving timely due to patient being in office with provider.
• Scan all lab results, imaging report, in clinic testing results and EKG’s into the patient chart as appropriate.
• Print lab/imaging orders and direct patient to local resources for testing upon request.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Print After Visit summaries and referrals for other services upon request.
• Assist patients or family members in the completion of forms to include, but not limited to Medical Information Releases, provider information on FMLA and School Medication Administration forms.
• If a patient is being sent directly to hospital print patient demographics to send with patient and or transport as needed.
• Based on provider preference phone patients to check availability to adjust appointment time, earlier/later to close gaps in provider schedule if acceptable to patient.
• Coordinate visits either within the department or between several departments, based on provider instructions, to ensure proper and complete care.
• Schedule patients for medical consultations across all Johns Hopkins Pediatrics to include, but not limited other network sites, and downtown based on the patient geographical location preference, using computerized systems.
• Telephone patients to obtain accurate pre-registration information and confirm appointment when requested.
• Manage incoming and outgoing fax documents and scan to patient chart as appropriate.
• Prepare and print daily schedules and labels by department as needed.
• Maintain inventory of all office supplies, registration forms, Hopkins privacy forms, etc. monthly.
• Work with IT help desks, general and EPIC, for issues regarding computers and software.
• Work with building management, if applicable, regarding issues with space and environment.
• Report to Supervisor and Manager deficiencies reported during routine Infectious Disease and Environment of Care Rounds. Correct and close out simple deficiencies, work with building management/maintenance to correct deficiencies perceived to be their responsibility. At the discretion of the manager, work with local contractors to obtain bids for deficiency corrections not covered by other means.
• Clean/Sanitize waiting room furniture at end of day.
• Inform patient of possible survey and encourage to complete.
• Complete/perform any and all other duties as assigned.
• Other duties may be assigned, not listed on a temporary or full-time basis and as the needs arise.

LOCATIONS

• Primary location is Towson/GBMC, however, must be willing and able to travel to sister sites as needed: Annapolis, Columbia, Bethesda

MINIMUM QUALIFICATIONS

• High school diploma or graduation equivalent
• One year work experience in customer service required.
• Certification in appropriate skill groups must be obtained during introductory period.
• Meditech certification must be completed within 2 to 3 weeks of employment.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

PREFERRED QUALIFICATIONS

• Two years related work experience.
• Knowledge of medical insurance coverage.
• Medical terminology, and basic computer skills.

Classified Title: Patient Service Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.60 - $29.50 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F: 8:30 to 5:00

FLSA Status: Non-Exempt

Location: JH at Towson

Department name: SOM Ped General Administration

Personnel area: School of Medicine

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.