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Lead Shelter Program Assistant

Job Description

United Way of Weld County

ORGANIZATION OVERVIEW

United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.

JOB OVERVIEW

The Housing Navigation Center Shelter is a physical location where those experiencing homelessness receive support and access to day and overnight shelter. This position oversees two Shelter Program Assistant positions. Additionally, the Lead Shelter Program Assistant is responsible for brokering community housing solution resources with guests, conducting assessments, general administrative tasks, and maintaining cleanliness of the Center. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS).

KEY RESPONSIBILITIES

Leadership and Supervision:

- Oversee day shelter operations
- Supervise, support, and lead the Shelter Program Assistant Team
- Provide backup coverage as needed

Position Specific:

- Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources
- Work closely with other agencies to coordinate care for guests
- Ensure daily services are entered into HMIS
- Maintain documentation in compliance with agency, state, and federal requirements, including HMIS data entry
- Complete intakes and assessments
- Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict
- Perform routine administrative tasks
- Maintain the cleanliness, organization, and professionalism of the Shelter
- Maintain good working relationships with neighboring businesses
- Perform inventory of shelter supplies and ordering as necessary
- Pick up food for shelter guests at Food Bank as needed
- Assist with regular operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather

United Way of Weld County General:

- Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
- Support fundraising efforts of United Way and activities that support United Way.
- Support United Way annual events, disaster response, and other activities as assigned.
- Participate in staff meetings and in service opportunities.
- Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
- Other duties as assigned.

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF

- Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
- Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

WORKING CONDITIONS

- Frequent walking and standing on concrete and tiled floors
- Brief periods of outdoor work
- Possible exposure to communicable diseases
- Handling of guest contraband items including paraphernalia and weapons with proper PPE and training.

ESSENTIAL SKILLS

- Self-motivated; proven excellent performance standards and quality of work
- Excellent customer service and phone skills
- Effective interpersonal communication skills including one-on-one conversations
- Satisfactory written communication skills
- Organizational skills, detail-oriented, attention to deadlines
- Ability to multi-task with constantly changing priorities and excellent follow-through
- Ability to work independently and as a team player
- Familiarity with Homeless Management Information System (HMIS), or comparable data tracking tool helpful
- Bi-lingual English/Spanish preferred

EDUCATION/EXPERIENCE REQUIREMENTS

- Associate's degree or 2 years’ equivalent experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field
- Experience and willingness to work with highly vulnerable individuals and/or people experiencing homelessness
- Supervisory experience preferred

POSITION STATUS

- Full-time (40 hours) non-exempt
- Work hours are 10am-6:30pm M-Th (with 1/2-hour unpaid lunch break); 10am-6pm Fridays
- Pay Range (H4) 18.21-20.50 per hour
- Plus hourly bilingual differential, if applicable
- Supervisory duties: 2-to-4 direct reports
- Reports to: Director of the Housing Navigation Center
- Eligible for remote work: No
- Background check required

BENEFITS

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- The leave plan includes vacation, sick, parental leave, and short-term disability. Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.
- The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays.
- The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.