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INTRODUCTION

We’re looking for a junior-level analyst to support our Talent Acquisition (TA) team by managing inquiries related to our recruiting technology stack, including Workday Recruiting, Eightfold, Oleeo, and other TA tools. This role is ideal for someone who enjoys problem-solving, learning new systems quickly, and providing excellent customer support to business users.

ROLE AND RESPONSIBILITIES

• Serve as the first point of contact for TA team questions and issues related to Workday, Eightfold, Oleeo, and other recruiting tools; acknowledge requests, gather details, and provide timely updates.
• Triage inquiries (how-to, data questions, defects) and route complex issues to the appropriate HRIS/IT/vendor partners with clear context and reproduction steps.
• Ensuring accurate categorization, prioritization, and closure notes for system inquiries.
• Assist with testing (smoke/regression/UAT) for updates, releases, and enhancements; document results and report defects clearly.
• Partner with recruiters, coordinators, and TA operations to understand pain points and recommend process or tool improvements.
• Support routine system administration tasks such as user access validation, role-based access requests, basic configuration changes (as applicable), and monitoring of scheduled activities.
• Help with training and enablement (office hours, quick demos, onboarding guides) to improve adoption and consistent tool usage.
• Support data quality by identifying gaps, inconsistencies, or recurring user errors and proposing corrective actions.

BASIC QUALIFICATIONS

• 1+ years of experience in an analyst, operations, customer support, or business systems support role (internships and relevant project work welcome).
• Demonstrated comfort learning new technology and business tools quickly; ability to explain steps clearly to non-technical users.
• Strong written and verbal communication skills, including the ability to ask the right questions to diagnose issues.
• Organized and detail-oriented, with the ability to manage multiple requests and meet response-time expectations.
• Basic understanding of data concepts (fields, records, reporting outputs) and strong Excel/Google Sheets skills.
• Customer-service mindset and a collaborative approach to working with recruiters, coordinators, and cross-functional partners.

PREFERRED QUALIFICATIONS

• Exposure to recruiting, or talent acquisition processes (e.g., requisitions, job postings, candidate workflow, interview scheduling, offers).
• Experience working with ticketing/intake tools (e.g., ServiceNow, Jira) and documenting issues with clear steps to reproduce.
• Any familiarity with Workday, Eightfold, Oleeo, or other ATS/CRM recruiting platforms (not required).
• Comfort with basic testing practices (UAT, regression testing) and release communication.

WHAT SUCCESS LOOKS LIKE

• TA users receive timely, clear support and know where to go for help.
• Requests are consistently logged, prioritized, and resolved with accurate documentation and minimal rework.
• Recurring issues are identified, trends are summarized, and actionable improvements are proposed.
• Knowledge articles and job aids reduce repetitive questions and improve tool adoption.
• System changes/releases are tested thoroughly, helping prevent avoidable production issues.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.