Nonprofit Visa Sponsorship Jobs in Missouri

Mission: To improve lives by mobilizing the caring power of Greater Kansas City.

We’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting.

We are a team of adaptive, driven, focused, and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible, with a hybrid virtual and in-office environment. We believe that working hard and playing hard are essential to a job well done. Come be a part of the pinnacle nonprofit in our community!

Position Summary:

The Manager, Impact Operations supports United Way of Greater Kansas City’s mission by helping individuals and families access direct assistance and navigate available community and public resources. This role focuses on intake, eligibility verification, documentation, and processing of assistance across a range of United Way programs. The Manager also conducts outreach to referred clients, provides high quality guidance on additional services, and contributes to required reporting and program improvement efforts.

Working with compassion and professionalism, the Manager ensures that each household is supported with dignity while maintaining accurate records and supporting the operational effectiveness of UWGKC’s impact programs.

Responsibilities:

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Program & Operational Management

• Oversee the operational delivery of multiple concurrent assistance programs, each with distinct eligibility criteria, funding requirements, compliance standards, and geographic scope.
• Interpret and apply program rules and funding guidelines to ensure consistent, accurate, and equitable implementation across programs.
• Own and manage program workflows, timelines, and priorities, balancing competing demands and adjusting operations to meet changing needs.
• Monitor program utilization, spending levels, and operational risks; provide updates and recommendations to leadership as needed.

Leadership & Functional Oversight

• Provide functional leadership and direction to contracted case managers, social workers, and service providers delivering program services.
• Establish clear expectations, workflows, and quality standards for contracted partners; monitor performance and ensure adherence to program and compliance requirements.
• Serve as the primary point of accountability for contracted service delivery related to intake, documentation, eligibility determination, and client file integrity.
• Collaborate internally to align staff and contractor activities with organizational priorities and program goals.

Client Intake, Eligibility & Case Oversight

• Ensure a person centered, trauma informed approach is embedded across intake, assessment, and client communications.
• Oversee collection, review, and verification of client documentation to confirm eligibility and compliance with program and funder requirements.
• Exercise sound judgment in complex or sensitive client situations, including escalations or exceptions requiring interpretation of policy or guidelines.
• Ensure client advocacy and navigation activities are conducted ethically, respectfully, and in alignment with consent and confidentiality requirements.

Confidentiality, Compliance & Risk Management

• Serve as an operational steward for sensitive client, personal identifiable information (PII), and potentially HIPAA protected data.
• Oversee execution and maintenance of confidentiality agreements, releases of information, and appropriate data sharing protocols.
• Manage and monitor access to multiple case management, data tracking, and partner platforms to ensure data integrity and minimize organizational risk.
• Review client case files and partner documentation to ensure adherence to program rules, audit readiness, and compliance with funder and organizational standards.

Financial & Cross Functional Collaboration

• Coordinate closely with Finance to review assistance payment requests, validate supporting documentation, and ensure timely and accurate processing.
• Support allocation and reimbursement processes with partner agencies in accordance with program rules and funding requirements.
• Collaborate with IT to support system access, platform functionality, and secure handling of sensitive operational data.
• Act as an operational liaison with external agencies, ensuring alignment with UWGKC standards, timelines, and compliance expectations.

Reporting, Quality Assurance & Continuous Improvement

• Analyze program activity, trends, and operational challenges to identify risks, inefficiencies, and improvement opportunities.
• Lead or contribute to quality assurance efforts to strengthen consistency, documentation standards, and service delivery outcomes.
• Support preparation of reports related to program performance, compliance, and operational effectiveness.
• Recommend and implement process improvements to enhance efficiency, effectiveness, and client experience.

Qualifications

• Education: Bachelor’s degree preferred in Social Work, or related field.
• Professional Experience: Equivalent professional experience (minimum 3 years) in case management, care coordination and/or client advocacy preferred.
• Community Services: Familiarity with social service landscape in the Kansas City Region, Western Missouri and Eastern Kansas is required, experience providing navigation of social services in these regions is preferred.
• Technical Proficiency: Experience working in one or more databases for case management or care navigation. Ability to maintain accurate call records. Experience in creating client case files with documentation to demonstrate program eligibility. Proficient in Microsoft Office Suite and in Microsoft Teams as well as SharePoint.
• Project & Performance Management: Strong skills in preparing, explaining, and monitoring performance metrics. Ability to manage a wide range of programs, prioritize workload, and meet deadlines.
• Interpersonal Skills: Excellent interpersonal and communication skills, with a high level of emotional intelligence and the ability to influence and build trust. Known for sustaining long-term, impactful relationships.
• Communication: Excellent phone and customer service skills, strong oral and written communications skills. Must be able to work with diverse populations and with individuals experiencing personal crisis with curiosity, care, professionalism, and empathy. Bi-lingual Spanish preferred but not required.
• Organizational Skills: Demonstrated success in project management with a high degree of reliability, thoroughness, consistency, and attention to detail.
• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality at all times.

Metrics of Success:

• Successfully manages the day-to-day operations of multiple complex assistance programs while balancing competing priorities, timelines, and compliance requirements.
• Exercises independent judgment in interpreting program rules, resolving complex cases, and managing operational risks with minimal day-to-day oversight.
• Provides functional leadership and accountability for contracted case managers and service partners to ensure high-quality, compliant service delivery.
• Safeguards sensitive client and financial information by consistently applying confidentiality, data-sharing, and compliance standards across systems and partners.
• Partners effectively with Finance and IT to ensure accurate payment processing, secure data access, and timely resolution of operational issues.
• Uses data, trends, and quality assurance insights to identify risks, improve processes, and strengthen program outcomes.
• Ensures all client interactions and program decisions reflect United Way’s values of dignity, equity, professionalism, and accountability.

Core Competencies:

• Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.
• Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.
• Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.
• Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.
• Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.

United Way of Greater Kansas City - Equal Opportunity Employer

About United Way of Greater Kansas City

United Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies, and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City. Its focus is to improve the health, education, and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national, and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students, and more.