COO Visa Sponsorship Jobs in Texas
Texas hosts a growing number of COO visa sponsorship opportunities, concentrated in Houston's energy and logistics sector, Dallas-Fort Worth's corporate headquarters, and Austin's technology scene. Major employers including ExxonMobil, Dell Technologies, and American Airlines have a history of sponsoring executive talent. Competition is high, but qualified international candidates with operational leadership backgrounds are actively recruited.
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The Contact Center Director handles all technical and non-technical Contact Center policies, programs, and initiatives for Baylor Scott and White Health’s North Texas Facility in Dallas. Establishes and communicates policies and procedures for high-quality customer service delivery, reflecting industry best practices. Activities include in-person service in hospitals and clinics, service desk operations, and remote service via phone, email, chat, or text. Provides specialized support for escalated customer issues. Manages service level standards focused on response times and issue resolution. Selects and implements systems to capture and report on BSWH service metrics, including customer feedback and patient data trends. May handle services like billing inquiries, service requests, complaints, work order requests, and dispatching patient transporters. Requests assistance from clinical engineers or operations technicians and directs services like shuttle buses, housekeeping, and security. Aligns customer service activities to enhance BSWH strategies and business goals.
A region Director translates and implements strategic plans and goals for their area. They make final judgments on operational matters and ensure goals are achieved. They recommend policies and organizational changes for their area. They plan and execute projects and initiatives to meet annual goals. They plan and direct operations of a department or area, handling staffing, processes, budgets, and costs. They manage and advise subordinates to meet schedules, resolve technical problems, and monitor performance. They oversee a larger, more complex organization or area than a manager. This role has four supervisors and 43+ staff members reporting to them.
Essential Functions of the Role
- Directs customer services for assigned area of responsibility for BSWH.
- Recommends and implements strategic and operational plans and priorities for customer services aligned to BSWH overall business goals.
- Directs the development and implementation of internal and external customer satisfaction programs and initiatives.
- Establishes schedules and structure for customer service amenities. This includes shuttle service scheduling, room service, and other services that impact the customer experience.
- Develops and implements customer service policies, operating procedures, protocols, and processes that ensure an exceptional customer experience at BSWH.
- Manages the development and implementation of customer service reporting and analytics.
- Develops, implements, and monitors programs to promote safety for patients, visitors, medical staff, and employees contacting the service center.
- Establishes policies and procedures to ensure compliance with Joint Accreditation, OSHA, and other government regulations.
- Ensure orientation and ongoing training programs equip employees with tools and knowledge for a safe working environment.
- Establishes patient satisfaction approaches that result in achievement or improvement in customer satisfaction scores.
Key Success Factors
- Bachelor's degree in business, healthcare, or related field preferred.
- 5+ years of experience in customer service, call center, or related area.
- 1+ years of experience in a leadership role.
- Experience implementing process and technology changes in a customer service or call center environment.
- Ability to work collaboratively in teams with a consultative approach across various levels.
- Excellent verbal, written, and presentation skills.
- Experience in project management.
- Exceptional problem solving, technical, and critical skills.
Minimum Qualifications
H.S. Diploma/GED Equivalent
5 Years of Experience
Job Summary
The Contact Center Director handles all technical and non-technical Contact Center policies, programs, and initiatives for Baylor Scott and White Health’s North Texas Facility in Dallas. Establishes and communicates policies and procedures for high-quality customer service delivery, reflecting industry best practices. Activities include in-person service in hospitals and clinics, service desk operations, and remote service via phone, email, chat, or text. Provides specialized support for escalated customer issues. Manages service level standards focused on response times and issue resolution. Selects and implements systems to capture and report on BSWH service metrics, including customer feedback and patient data trends. May handle services like billing inquiries, service requests, complaints, work order requests, and dispatching patient transporters. Requests assistance from clinical engineers or operations technicians and directs services like shuttle buses, housekeeping, and security. Aligns customer service activities to enhance BSWH strategies and business goals.
A region Director translates and implements strategic plans and goals for their area. They make final judgments on operational matters and ensure goals are achieved. They recommend policies and organizational changes for their area. They plan and execute projects and initiatives to meet annual goals. They plan and direct operations of a department or area, handling staffing, processes, budgets, and costs. They manage and advise subordinates to meet schedules, resolve technical problems, and monitor performance. They oversee a larger, more complex organization or area than a manager. This role has four supervisors and 43+ staff members reporting to them.
Essential Functions of the Role
- Directs customer services for assigned area of responsibility for BSWH.
- Recommends and implements strategic and operational plans and priorities for customer services aligned to BSWH overall business goals.
- Directs the development and implementation of internal and external customer satisfaction programs and initiatives.
- Establishes schedules and structure for customer service amenities. This includes shuttle service scheduling, room service, and other services that impact the customer experience.
- Develops and implements customer service policies, operating procedures, protocols, and processes that ensure an exceptional customer experience at BSWH.
- Manages the development and implementation of customer service reporting and analytics.
- Develops, implements, and monitors programs to promote safety for patients, visitors, medical staff, and employees contacting the service center.
- Establishes policies and procedures to ensure compliance with Joint Accreditation, OSHA, and other government regulations.
- Ensure orientation and ongoing training programs equip employees with tools and knowledge for a safe working environment.
- Establishes patient satisfaction approaches that result in achievement or improvement in customer satisfaction scores.
Key Success Factors
- Bachelor's degree in business, healthcare, or related field preferred.
- 5+ years of experience in customer service, call center, or related area.
- 1+ years of experience in a leadership role.
- Experience implementing process and technology changes in a customer service or call center environment.
- Ability to work collaboratively in teams with a consultative approach across various levels.
- Excellent verbal, written, and presentation skills.
- Experience in project management.
- Exceptional problem solving, technical, and critical skills.
Minimum Qualifications
H.S. Diploma/GED Equivalent
5 Years of Experience
COO Job Roles in Texas
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Search COO Jobs in TexasCOO Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for COOs in Texas?
Large multinationals with Texas headquarters are the most consistent sponsors for COO-level roles. Companies like ExxonMobil, Hewlett Packard Enterprise, AT&T, and Dell Technologies have filed for executive and senior management visa categories in the past. Midsize technology firms in Austin and healthcare systems in Houston and Dallas also sponsor operations leadership roles, though at lower frequency than Fortune 500 employers.
Which visa types are most common for COO roles in Texas?
The L-1A intracompany transferee visa is the most common pathway for COOs joining a Texas office from an overseas affiliate or parent company. The O-1A visa applies to candidates with documented extraordinary achievement in business leadership. The H-1B visa is less typical for C-suite roles but is used when the position qualifies as a specialty occupation and the candidate holds a qualifying degree.
Which cities in Texas have the most COO sponsorship jobs?
Dallas-Fort Worth leads in COO sponsorship volume due to its density of corporate headquarters across finance, healthcare, and logistics. Houston follows, driven by energy companies and international trade-focused firms. Austin's technology sector has expanded executive hiring significantly over the past decade. San Antonio has a smaller but active market, particularly in cybersecurity and financial services operations.
How to find coo visa sponsorship jobs in Texas?
Migrate Mate filters COO-level roles in Texas specifically by visa sponsorship availability, which removes the manual work of screening postings that don't apply to international candidates. Because COO positions are filled infrequently and often through direct outreach, checking Migrate Mate regularly and setting up alerts for Texas executive roles gives you the earliest view of positions as they become available.
Are there state-specific considerations for COOs pursuing visa sponsorship in Texas?
Texas has no state income tax, which affects prevailing wage comparisons and total compensation discussions during the sponsorship process. The state's concentration of energy, semiconductor, and aerospace industries means COO roles often require sector-specific operational experience. Texas also hosts several university research commercialization hubs, such as those tied to UT Austin and Texas A&M, that occasionally sponsor operations leadership for spinout companies.
What is the prevailing wage for sponsored coo jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.