Patient Service Specialist Visa Sponsorship Jobs in Washington
Washington state is a strong market for patient service specialist roles, with major health systems like UW Medicine, MultiCare, Providence, and Virginia Mason Franciscan Health concentrated in Seattle, Tacoma, and Spokane. International candidates with clinical coordination or front-office healthcare experience will find consistent demand across the state's extensive hospital networks and outpatient clinics.
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TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.
FUNCTIONS
- Complete all registrations in a professional, accurate, and customer-oriented manner
- Obtains information from patients’ health insurance or managed care identification card
- Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills
- Answer all incoming calls appropriately, as evidenced by the Manager’s observation
- Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
- Answer, screen, prioritize, and redirect calls for the appropriate department
- Answer questions, handle routine matters, and take messages
- Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
- Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
- Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
- Receive and forward faxed requests for medical information from various agencies
- Process medical records requests and verify their identification and authorization
- Always maintain media in all printers, which may require lifting or carrying cases of media
- Have knowledge of or be quick to learn all software and hardware computerized equipment
- Maintain strict confidentiality of all patient information and documentation
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
- Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
- Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
- Carry out all other duties as assigned
SCHEDULE / LOCATION
- Monday, Tuesday, Thursday, Friday 7:00am-6:00pm
- Pasco, WA
- Dental Department
WAGE / STATUS
- $18.81 - $24.33
- This is a Union / Bargaining Unit position, non-exempt
BENEFITS AND WELL-BEING
- Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
- Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d’Alene
- Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more!
WHY TCCH?
At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer! As a healthcare professional with TCCH, you’ll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community – creating meaningful, generational change.
In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. We exist because people matter!
Requirements
- Minimum high school diploma or GED
- Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting preferred
- Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
- Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
- Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
OPPORTUNITY
TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.
FUNCTIONS
- Complete all registrations in a professional, accurate, and customer-oriented manner
- Obtains information from patients’ health insurance or managed care identification card
- Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills
- Answer all incoming calls appropriately, as evidenced by the Manager’s observation
- Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
- Answer, screen, prioritize, and redirect calls for the appropriate department
- Answer questions, handle routine matters, and take messages
- Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
- Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
- Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
- Receive and forward faxed requests for medical information from various agencies
- Process medical records requests and verify their identification and authorization
- Always maintain media in all printers, which may require lifting or carrying cases of media
- Have knowledge of or be quick to learn all software and hardware computerized equipment
- Maintain strict confidentiality of all patient information and documentation
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
- Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
- Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
- Carry out all other duties as assigned
SCHEDULE / LOCATION
- Monday, Tuesday, Thursday, Friday 7:00am-6:00pm
- Pasco, WA
- Dental Department
WAGE / STATUS
- $18.81 - $24.33
- This is a Union / Bargaining Unit position, non-exempt
BENEFITS AND WELL-BEING
- Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
- Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d’Alene
- Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more!
WHY TCCH?
At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer! As a healthcare professional with TCCH, you’ll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community – creating meaningful, generational change.
In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. We exist because people matter!
Requirements
- Minimum high school diploma or GED
- Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting preferred
- Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
- Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
- Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
Patient Service Specialist Job Roles in Washington
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Search Patient Service Specialist Jobs in WashingtonPatient Service Specialist Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for patient service specialists in Washington?
The largest sponsors for patient service specialist roles in Washington are integrated health systems. UW Medicine, Providence Health and Services, MultiCare Health System, Virginia Mason Franciscan Health, and Seattle Children's Hospital have all filed for work visas on behalf of healthcare support staff. Sponsorship activity tends to concentrate at large academic medical centers and regional hospital networks rather than smaller independent clinics.
Which visa types are most common for patient service specialist roles in Washington?
The H-1B visa is the most common visa for patient service specialists in Washington when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in healthcare administration, health information management, or a related field. Some employers also use the TN visa for Canadian and Mexican nationals in qualifying administrative healthcare roles. Candidates already holding OPT or STEM OPT authorization are often a preferred starting point for employers new to sponsorship.
Which cities in Washington have the most patient service specialist sponsorship jobs?
Seattle and its surrounding metro, including Bellevue and Redmond, account for the majority of patient service specialist openings in Washington, driven by the density of major health systems and the University of Washington Medical Center. Tacoma is a secondary hub with MultiCare and CHI Franciscan facilities. Spokane serves as the primary healthcare employment center for Eastern Washington, anchored by Providence and MultiCare Deaconess Hospital.
How to find patient service specialist visa sponsorship jobs in Washington?
Migrate Mate is the most direct way to find patient service specialist roles in Washington where employers are open to visa sponsorship. You can filter specifically by state and job title to surface relevant openings, avoiding the time spent manually screening postings that don't support international candidates. Patient service specialist roles at Washington health systems are regularly listed, particularly from larger networks with established HR infrastructure for sponsorship.
Are there state-specific factors that affect visa sponsorship for patient service specialists in Washington?
Washington's concentration of large academic medical centers and integrated health systems means more employers have existing immigration infrastructure than you'd find in states with smaller healthcare markets. The University of Washington's healthcare programs also create a regional pipeline that some employers are accustomed to supporting through OPT and subsequent H-1B sponsorship. Prevailing wage requirements under the H-1B apply statewide, with Seattle-area wages typically benchmarked to the higher Seattle-Bellevue-Everett metropolitan statistical area.
What is the prevailing wage for sponsored patient service specialist jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.