Customer Engagement Specialist Jobs in USA with Visa Sponsorship
Customer Engagement Specialist roles attract H-1B visa and E-3 visa sponsorship from employers in tech, SaaS, and financial services. Most require a bachelor's degree in communications, marketing, or business. Competition for sponsored roles is real, but demand for customer-facing specialists with analytical skills remains steady across mid-size and enterprise employers. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsCompany Description
To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.
O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.
Why do you want to apply? The OIPS operations is striving to be a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally. O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement.
Job Description
The Sales Associate / Customer Engagement Specialist is a foundational role designed to launch high-potential talent into a career in commercial sales. This position is part of a structured development path that blends hands-on experience, cross-functional collaboration, and exposure to strategic customer engagement. You’ll work closely with sales leaders, analysts, and commercial teams to build the skills and mindset needed to thrive in a fast-paced, customer-centric environment.
This is not just a job—it’s a launchpad for future account management and commercial leadership roles.
Principal Accountabilities:
- Customer Engagement & Support: Assist in managing customer accounts, including order tracking, documentation, and issue resolution. Participate in customer meetings and calls to gain exposure to relationship management and strategic communication.
- Sales Operations & Analysis: Support sales forecasting, pricing analysis, and performance tracking. Collaborate with analysts to interpret data and identify opportunities for improvement.
- Project & Process Ownership: Lead or contribute to special projects across sales, logistics, and customer service. Document and formalize processes to improve team efficiency and customer satisfaction.
- Cross-Functional Collaboration: Work with internal teams including marketing, finance, and supply chain to support customer needs.
- Learning & Development: Engage in structured learning modules and mentorship sessions. Deliver periodic presentations to leadership summarizing key learnings and growth milestones.
SCOPE AND IMPACT
Initiative – You take ownership and seek out opportunities to contribute.
Adaptability – You thrive in changing environments and are eager to learn.
Team Orientation – You collaborate well and build strong relationships.
Customer Focus – You care deeply about delivering value and solving problems.
Drive – You’re motivated to grow into a future commercial leader.
Must be able to perform the essential functions of the job with or without reasonable accommodations
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Strong communication skills—written and verbal.
- Highly organized, self-starter with a proactive mindset.
- Analytical thinker with curiosity and a desire to learn.
- Comfortable working in a collaborative, fast-paced environment.
- Proficient in Microsoft Office; familiarity with tools like SAP, Salesforce, or similar is a plus.
TRAVEL REQUIREMENTS
- 10%
Additional Information
What we offer at O-I:
Salary Range: The expected salary range for this position is between $50,000 - $55,000. Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.
O-I offers a very generous benefit package – some of the highlights are:
- Vacation time and paid holidays
- Medical, dental, prescription and vision care coverage
- Pre-tax accounts
- Well-being program which includes opportunity to earn employer contributions
- Life and AD&D Insurance
- Disability Insurance
- 401(k) retirement saving plans with employer contributions
- Financial advisors to assist with retirement planning and financial wellness
- Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.
Company Description
To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.
O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.
Why do you want to apply? The OIPS operations is striving to be a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally. O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement.
Job Description
The Sales Associate / Customer Engagement Specialist is a foundational role designed to launch high-potential talent into a career in commercial sales. This position is part of a structured development path that blends hands-on experience, cross-functional collaboration, and exposure to strategic customer engagement. You’ll work closely with sales leaders, analysts, and commercial teams to build the skills and mindset needed to thrive in a fast-paced, customer-centric environment.
This is not just a job—it’s a launchpad for future account management and commercial leadership roles.
Principal Accountabilities:
- Customer Engagement & Support: Assist in managing customer accounts, including order tracking, documentation, and issue resolution. Participate in customer meetings and calls to gain exposure to relationship management and strategic communication.
- Sales Operations & Analysis: Support sales forecasting, pricing analysis, and performance tracking. Collaborate with analysts to interpret data and identify opportunities for improvement.
- Project & Process Ownership: Lead or contribute to special projects across sales, logistics, and customer service. Document and formalize processes to improve team efficiency and customer satisfaction.
- Cross-Functional Collaboration: Work with internal teams including marketing, finance, and supply chain to support customer needs.
- Learning & Development: Engage in structured learning modules and mentorship sessions. Deliver periodic presentations to leadership summarizing key learnings and growth milestones.
SCOPE AND IMPACT
Initiative – You take ownership and seek out opportunities to contribute.
Adaptability – You thrive in changing environments and are eager to learn.
Team Orientation – You collaborate well and build strong relationships.
Customer Focus – You care deeply about delivering value and solving problems.
Drive – You’re motivated to grow into a future commercial leader.
Must be able to perform the essential functions of the job with or without reasonable accommodations
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Strong communication skills—written and verbal.
- Highly organized, self-starter with a proactive mindset.
- Analytical thinker with curiosity and a desire to learn.
- Comfortable working in a collaborative, fast-paced environment.
- Proficient in Microsoft Office; familiarity with tools like SAP, Salesforce, or similar is a plus.
TRAVEL REQUIREMENTS
- 10%
Additional Information
What we offer at O-I:
Salary Range: The expected salary range for this position is between $50,000 - $55,000. Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.
O-I offers a very generous benefit package – some of the highlights are:
- Vacation time and paid holidays
- Medical, dental, prescription and vision care coverage
- Pre-tax accounts
- Well-being program which includes opportunity to earn employer contributions
- Life and AD&D Insurance
- Disability Insurance
- 401(k) retirement saving plans with employer contributions
- Financial advisors to assist with retirement planning and financial wellness
- Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Engagement Specialist
Target SaaS and tech employers first
Software companies sponsor Customer Engagement Specialists more consistently than other industries. They file LCAs regularly, have established immigration processes, and often need specialists to support enterprise clients across time zones and markets.
Frame your degree as a direct match
H-1B specialty occupation approval requires a specific degree-to-role connection. A communications, marketing, or business degree maps cleanly. If your degree is adjacent, document how coursework directly prepared you for customer engagement work.
Emphasize data and CRM skills on your resume
Sponsoring employers want evidence your role requires specialized knowledge, not just people skills. Highlighting CRM platforms, customer analytics, retention modeling, or lifecycle strategy strengthens the specialty occupation argument for your visa petition.
Ask about sponsorship before the final interview round
Raise visa sponsorship by the second interview, not after an offer. Many employers are open to it but haven't considered it yet. Early conversations let HR assess feasibility without derailing the process at an awkward stage.
Build a portfolio of measurable customer outcomes
Sponsorship decisions hinge on how clearly you can demonstrate specialized value. Quantified results, such as improved retention rates, reduced churn, or higher NPS scores, give employers confidence that the sponsorship cost is justified by your impact.
Customer Engagement Specialist jobs are hiring across the US. Find yours.
Find Customer Engagement Specialist JobsFrequently Asked Questions
Do Customer Engagement Specialist roles qualify for H-1B sponsorship?
Yes, Customer Engagement Specialist roles can qualify for H-1B sponsorship as specialty occupations when the position requires a specific bachelor's degree in communications, marketing, business, or a related field. The key is that the employer's job requirements must make a relevant degree mandatory, not just preferred. Generic or entry-level versions of the role with no degree requirement will typically not qualify.
What degree do I need for visa sponsorship in this role?
Most sponsoring employers require a bachelor's degree in marketing, communications, business administration, or psychology. The degree must be reasonably specific to the role's functions. If your degree is in an unrelated field, three years of directly relevant professional experience can substitute for each year of missing education under USCIS guidelines, though this path requires stronger documentation.
Which visa types are most common for Customer Engagement Specialists?
H-1B is the most common, though it involves an annual lottery with roughly a 25% selection rate. Australian citizens can apply for the E-3 visa, which has no lottery and processes in two to four weeks at U.S. consulates. Canadians and Mexicans may qualify under TN status for closely related roles. L-1 transfers are also possible for those moving from a foreign affiliate of a U.S. employer.
How do I find Customer Engagement Specialist jobs that offer visa sponsorship?
Migrate Mate is the best place to search. It filters specifically for roles where employers are open to visa sponsorship, which saves significant time compared to applying broadly and discovering late that a company won't sponsor. Focus your search on SaaS, enterprise software, and financial services companies, which sponsor Customer Engagement roles more consistently than retail or hospitality employers.
Can I switch employers after receiving H-1B sponsorship for this role?
Yes. Once your H-1B is approved, you can change employers through H-1B portability, which allows you to start working for a new employer as soon as they file a new H-1B petition on your behalf, before it's approved. The new role must still qualify as a specialty occupation. If your status lapses or you're between jobs, portability no longer applies and you'd need a fresh petition.
What is the prevailing wage requirement for sponsored Customer Engagement Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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