Customer Engagement Specialist Jobs in USA with Visa Sponsorship
Customer Engagement Specialist roles attract H-1B visa and E-3 visa sponsorship from employers in tech, SaaS, and financial services. Most require a bachelor's degree in communications, marketing, or business. Competition for sponsored roles is real, but demand for customer-facing specialists with analytical skills remains steady across mid-size and enterprise employers. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
ROLE AND RESPONSIBILITIES
Why does the job exist?
Social workers provide psychosocial support to individuals, families, and vulnerable populations so they can cope with chronic, acute, or terminal illnesses, such as Alzheimer's disease, cancer, or AIDS. They also advise family caregivers, counsel patients, and help plan for patients' needs after discharge from hospitals. They may arrange for at-home services, such as meals-on-wheels or home care. Some work on interdisciplinary teams that evaluate certain kinds of patients, such as geriatric or organ transplant patients. Some social workers help clients who face a disability, life-threatening disease, social problems, such as inadequate housing, unemployment, or substance abuse. Social workers also assist families that have serious domestic conflicts, sometimes involving children or spousal abuse. Additionally, they may conduct research, advocate for improved services, or become involved in planning or policy development.
How does it get done?
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Will work to improve social and behavioral functioning of children while placed in the Receiving Center and supplement the e-case management services being provided by the primary worker as well as present case findings, and review case records; assist in arranging support services needed for the child/youth; maintain accurate records and progress notes; and assist with treatment and discharge planning and risk assessments when the child/youth is ready for discharge. 15%
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Will assist and support staff in performance-based outcomes measures by providing needed supportive services to youth placed at the Receiving Center by ensuring they: 35%
-
Provide 24/7 care to youth ages 11 years old and younger at the Receiving Center.
-
Complete the Admission and Discharge Log prior to a child or youth arriving.
-
Review and completes the Intake Packet with the child or youth and their primary PSD worker.
-
Review the RC Rules and Expectations and the NM Foster Child and Youth Bill of Rights with the child or youth.
-
Ensure to recommend additional services based on observations from direct care with clients.
-
Will also document activities and information in FACTS as required by agency policy and procedures to prepare: 35%
-
Prepare administrative reports
-
Case management notes documenting progress in placement
-
Behavior and interaction notes to provide feedback to primary worker and community partners working with youth
-
Maintain accurate records and progress surrounding treatment plans
-
Will also identify potential community-based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. This employee will maintain a safe environment for all children and youth in the Receiving Center. If a child or youth is at risk of hurting themselves or others, the employee will provide the child or youth with one-on-one supervision as needed until cleared by a Behavioral Health Clinician. 15%
MINIMUM QUALIFICATIONS
Associate's Degree in Human Services or Social Sciences and two (2) years experience in mental health and/or substance abuse counseling. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
WORKING CONDITIONS
Position will perform work primarily in an office setting with extensive computer and phone usage and exposure to Visual/Video Display Terminal (VDT). Exposure to potentially violent hard-to-manage patients in volatile situations. Some travel may be required. May be required to work weekends, holidays and overtime.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Katelyn Apodaca, (505) 706-2125. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
INTRODUCTION
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
ROLE AND RESPONSIBILITIES
Why does the job exist?
Social workers provide psychosocial support to individuals, families, and vulnerable populations so they can cope with chronic, acute, or terminal illnesses, such as Alzheimer's disease, cancer, or AIDS. They also advise family caregivers, counsel patients, and help plan for patients' needs after discharge from hospitals. They may arrange for at-home services, such as meals-on-wheels or home care. Some work on interdisciplinary teams that evaluate certain kinds of patients, such as geriatric or organ transplant patients. Some social workers help clients who face a disability, life-threatening disease, social problems, such as inadequate housing, unemployment, or substance abuse. Social workers also assist families that have serious domestic conflicts, sometimes involving children or spousal abuse. Additionally, they may conduct research, advocate for improved services, or become involved in planning or policy development.
How does it get done?
-
Will work to improve social and behavioral functioning of children while placed in the Receiving Center and supplement the e-case management services being provided by the primary worker as well as present case findings, and review case records; assist in arranging support services needed for the child/youth; maintain accurate records and progress notes; and assist with treatment and discharge planning and risk assessments when the child/youth is ready for discharge. 15%
-
Will assist and support staff in performance-based outcomes measures by providing needed supportive services to youth placed at the Receiving Center by ensuring they: 35%
-
Provide 24/7 care to youth ages 11 years old and younger at the Receiving Center.
-
Complete the Admission and Discharge Log prior to a child or youth arriving.
-
Review and completes the Intake Packet with the child or youth and their primary PSD worker.
-
Review the RC Rules and Expectations and the NM Foster Child and Youth Bill of Rights with the child or youth.
-
Ensure to recommend additional services based on observations from direct care with clients.
-
Will also document activities and information in FACTS as required by agency policy and procedures to prepare: 35%
-
Prepare administrative reports
-
Case management notes documenting progress in placement
-
Behavior and interaction notes to provide feedback to primary worker and community partners working with youth
-
Maintain accurate records and progress surrounding treatment plans
-
Will also identify potential community-based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. This employee will maintain a safe environment for all children and youth in the Receiving Center. If a child or youth is at risk of hurting themselves or others, the employee will provide the child or youth with one-on-one supervision as needed until cleared by a Behavioral Health Clinician. 15%
MINIMUM QUALIFICATIONS
Associate's Degree in Human Services or Social Sciences and two (2) years experience in mental health and/or substance abuse counseling. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
WORKING CONDITIONS
Position will perform work primarily in an office setting with extensive computer and phone usage and exposure to Visual/Video Display Terminal (VDT). Exposure to potentially violent hard-to-manage patients in volatile situations. Some travel may be required. May be required to work weekends, holidays and overtime.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Katelyn Apodaca, (505) 706-2125. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
See all 10,323+ Customer Engagement Specialist Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Engagement Specialist
Target SaaS and tech employers first
Software companies sponsor Customer Engagement Specialists more consistently than other industries. They file LCAs regularly, have established immigration processes, and often need specialists to support enterprise clients across time zones and markets.
Frame your degree as a direct match
H-1B specialty occupation approval requires a specific degree-to-role connection. A communications, marketing, or business degree maps cleanly. If your degree is adjacent, document how coursework directly prepared you for customer engagement work.
Emphasize data and CRM skills on your resume
Sponsoring employers want evidence your role requires specialized knowledge, not just people skills. Highlighting CRM platforms, customer analytics, retention modeling, or lifecycle strategy strengthens the specialty occupation argument for your visa petition.
Ask about sponsorship before the final interview round
Raise visa sponsorship by the second interview, not after an offer. Many employers are open to it but haven't considered it yet. Early conversations let HR assess feasibility without derailing the process at an awkward stage.
Australian applicants should prioritize E-3 roles
The E-3 visa has no lottery and far shorter processing times than the H-1B. Customer Engagement Specialist roles qualify as specialty occupations under E-3. Employers often prefer it because the process is faster and administratively simpler.
Build a portfolio of measurable customer outcomes
Sponsorship decisions hinge on how clearly you can demonstrate specialized value. Quantified results, such as improved retention rates, reduced churn, or higher NPS scores, give employers confidence that the sponsorship cost is justified by your impact.
Frequently Asked Questions
Do Customer Engagement Specialist roles qualify for H-1B sponsorship?
Yes, Customer Engagement Specialist roles can qualify for H-1B visa sponsorship as specialty occupations when the position requires a specific bachelor's degree in communications, marketing, business, or a related field. The key is that the employer's job requirements must make a relevant degree mandatory, not just preferred. Generic or entry-level versions of the role with no degree requirement will typically not qualify.
What degree do I need for visa sponsorship in this role?
Most sponsoring employers require a bachelor's degree in marketing, communications, business administration, or psychology. The degree must be reasonably specific to the role's functions. If your degree is in an unrelated field, three years of directly relevant professional experience can substitute for each year of missing education under USCIS guidelines, though this path requires stronger documentation.
Which visa types are most common for Customer Engagement Specialists?
H-1B is the most common, though it involves an annual lottery with roughly a 25% selection rate. Australian citizens can apply for the E-3 visa, which has no lottery and processes in two to four weeks at U.S. consulates. Canadians and Mexicans may qualify under TN visa status for closely related roles. L-1 visa transfers are also possible for those moving from a foreign affiliate of a U.S. employer.
How do I find Customer Engagement Specialist jobs that offer visa sponsorship?
Migrate Mate is the best place to search. It filters specifically for roles where employers are open to visa sponsorship, which saves significant time compared to applying broadly and discovering late that a company won't sponsor. Focus your search on SaaS, enterprise software, and financial services companies, which sponsor Customer Engagement roles more consistently than retail or hospitality employers.
Can I switch employers after receiving H-1B sponsorship for this role?
Yes. Once your H-1B is approved, you can change employers through H-1B portability, which allows you to start working for a new employer as soon as they file a new H-1B petition on your behalf, before it's approved. The new role must still qualify as a specialty occupation. If your status lapses or you're between jobs, portability no longer applies and you'd need a fresh petition.
What is the prevailing wage requirement for sponsored Customer Engagement Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.