IT Service Delivery Jobs in USA with Visa Sponsorship
IT Service Delivery roles attract H-1B visa, L-1 visa, and TN visa sponsorship from large enterprises and managed service providers. Employers file LCAs under SOC codes tied to IT support and operations, making this a sponsorship-eligible specialty occupation for qualified candidates. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsTitle: IT Service Delivery Engineer
Location: Onsite-Henderson, NV
Shift: 4:00AM - 1:00PM PT
Salary: $65K / annually
About PSI
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
About the Role
We are seeking an IT Service Delivery Engineer (ITSDE) to ensure the seamless integration and operation of our technological infrastructure. This role is pivotal in maintaining operational efficiency and productivity within the call center environment.
Role Responsibilities:
- Triaging and resolving Ivanti tickets to ensure timely resolution of technical issues.
- Provisioning and implementing technology solutions to meet the needs of the call center.
- Providing comprehensive technical support to global PSI staff members.
- Researching, recommending, and obtaining quotes for software and hardware from vendors.
- Installing proprietary applications and software on end-users' PCs.
- Supporting all peripheral devices and audio-visual equipment within the call center.
- Providing on-premises technical support for the Remote Proctors Call Center.
- Provisioning and implementing technologies for regional office decommissioning.
- Assisting with office relocation efforts, including tech setup and support.
- Collaborating with Network Engineering for WAN/LAN/Server support.
- Serving as the Emergency Response Coordinator for the data center and IDF rooms.
- Managing hardware and mobile inventory, shipments, and end-of-life cycles.
- Providing support for onboarding and offboarding processes, including legal holds when required.
Knowledge, Skills and Experience Requirements
- Bachelor's degree in Information Technology preferred or equivalent work experience.
- Proven experience in IT service delivery, preferably in a call center environment.
- Proficiency in ticketing systems for issue resolution.
- Strong technical skills in provisioning and implementing technology solutions.
- Excellent communication and interpersonal skills for providing tech support.
- Experience in installing and configuring software applications on end-user devices.
- Familiarity with supporting peripheral devices and audio-visual equipment.
- Knowledge of network engineering concepts for WAN/LAN/Server support.
- Ability to adapt to changing business needs and work effectively in a dynamic environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Certifications such as CompTIA A+, Network+, or ITIL are desirable.
- Previous experience with asset management and inventory control is a plus.
- Experience with office relocations and setup is beneficial.
Benefits & Culture
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
- Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
- Generous Time Off: Enhanced paid time off/annual leave policies
- Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
- US: Dental, vision, life, and short-term disability insurance
- UK: Medical cashback plan including dental, vision, and income protection
- Flexible Spending Accounts (US)
- Employee Assistance Program (EAP): Confidential support whenever you need it
- Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
- Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
- Future Planning: Tools and support to help you grow personally and professionally
- Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: IT Service Delivery Engineer
Location: Onsite-Henderson, NV
Shift: 4:00AM - 1:00PM PT
Salary: $65K / annually
About PSI
Join Us at PSI - Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
About the Role
We are seeking an IT Service Delivery Engineer (ITSDE) to ensure the seamless integration and operation of our technological infrastructure. This role is pivotal in maintaining operational efficiency and productivity within the call center environment.
Role Responsibilities:
- Triaging and resolving Ivanti tickets to ensure timely resolution of technical issues.
- Provisioning and implementing technology solutions to meet the needs of the call center.
- Providing comprehensive technical support to global PSI staff members.
- Researching, recommending, and obtaining quotes for software and hardware from vendors.
- Installing proprietary applications and software on end-users' PCs.
- Supporting all peripheral devices and audio-visual equipment within the call center.
- Providing on-premises technical support for the Remote Proctors Call Center.
- Provisioning and implementing technologies for regional office decommissioning.
- Assisting with office relocation efforts, including tech setup and support.
- Collaborating with Network Engineering for WAN/LAN/Server support.
- Serving as the Emergency Response Coordinator for the data center and IDF rooms.
- Managing hardware and mobile inventory, shipments, and end-of-life cycles.
- Providing support for onboarding and offboarding processes, including legal holds when required.
Knowledge, Skills and Experience Requirements
- Bachelor's degree in Information Technology preferred or equivalent work experience.
- Proven experience in IT service delivery, preferably in a call center environment.
- Proficiency in ticketing systems for issue resolution.
- Strong technical skills in provisioning and implementing technology solutions.
- Excellent communication and interpersonal skills for providing tech support.
- Experience in installing and configuring software applications on end-user devices.
- Familiarity with supporting peripheral devices and audio-visual equipment.
- Knowledge of network engineering concepts for WAN/LAN/Server support.
- Ability to adapt to changing business needs and work effectively in a dynamic environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Certifications such as CompTIA A+, Network+, or ITIL are desirable.
- Previous experience with asset management and inventory control is a plus.
- Experience with office relocations and setup is beneficial.
Benefits & Culture
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
- Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
- Generous Time Off: Enhanced paid time off/annual leave policies
- Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
- US: Dental, vision, life, and short-term disability insurance
- UK: Medical cashback plan including dental, vision, and income protection
- Flexible Spending Accounts (US)
- Employee Assistance Program (EAP): Confidential support whenever you need it
- Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
- Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
- Future Planning: Tools and support to help you grow personally and professionally
- Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Get Access To All JobsTips for Finding IT Service Delivery Jobs
Confirm your role qualifies as a specialty occupation
IT Service Delivery positions must require a bachelor's degree in a specific field like computer science or information systems. Generic IT support roles that accept any degree may not meet USCIS specialty occupation standards. Frame your job duties around systems architecture, ITIL frameworks, or technical operations.
Target employers with an active H-1B filing history
Large enterprises, consulting firms, and managed service providers file H-1B petitions regularly for IT operations roles. Companies with established immigration programs move faster and face fewer legal hurdles. Prioritize employers who have sponsored similar titles in recent DOL disclosure cycles.
Align your degree field to your job description
USCIS scrutinizes degree-to-role alignment in IT Service Delivery petitions. A degree in information technology, computer science, or management information systems strengthens your case. If your degree is in an adjacent field, document how your coursework directly supports your service delivery responsibilities.
Understand the LCA process before your offer
Your employer must file a Labor Condition Application with the Department of Labor before petitioning USCIS. The LCA certifies wage and working conditions compliance. Knowing this timeline helps you set realistic expectations, LCA certification typically takes seven business days before the H-1B petition can even be filed.
Request premium processing if timelines are tight
Employers can pay for premium processing to receive an H-1B decision within 15 business days. For IT Service Delivery candidates starting a new role or changing employers, this eliminates months of uncertainty. It is worth raising this option early in negotiations if your start date is firm.
Document ITIL certifications and technical scope clearly
ITIL, PMP, or vendor certifications like AWS and Azure strengthen the specialty occupation argument for service delivery roles. They demonstrate that the position requires specialized knowledge beyond general IT support. Include certification details in your resume and ensure your employer references them in the petition.
Frequently Asked Questions
Does IT Service Delivery qualify for H-1B visa sponsorship?
Yes, IT Service Delivery can qualify as a specialty occupation under the H-1B visa, but the job description matters significantly. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field such as computer science, information systems, or engineering. Roles framed around ITIL-based operations, incident management frameworks, or enterprise IT governance are stronger candidates than general helpdesk or support coordinator titles.
Which visa types are most common for IT Service Delivery professionals?
The H-1B is the most common path for IT Service Delivery roles. TN visas are available to Canadian and Mexican nationals in qualifying IT categories. L-1B visas apply if you are transferring within a multinational company with specialized knowledge of proprietary systems. Australian nationals may qualify for the E-3 visa, which has no lottery and a faster processing timeline than the H-1B.
Do I need a computer science degree to get sponsored in this role?
Not necessarily, but your degree must be in a field directly related to the role. Degrees in information technology, management information systems, computer science, or business information systems are all acceptable. If your degree is in a different field, you may need to demonstrate equivalency through a combination of education and three years of specialized work experience per year of missing education, evaluated by a credential assessment service.
How do I find employers actively sponsoring IT Service Delivery roles?
Migrate Mate is the best starting point, it surfaces IT Service Delivery jobs from employers with documented sponsorship activity, saving you from cold-applying to companies that do not sponsor. Beyond the platform, large IT consulting firms, financial institutions, healthcare systems, and global enterprises are consistent sponsors in this category due to their scale and established immigration programs.
Can IT Service Delivery roles be sponsored for a green card?
Yes. Employers can sponsor IT Service Delivery professionals for permanent residence through the EB-2 or EB-3 employment-based categories, typically requiring PERM labor certification first. The process can take several years depending on your country of birth, with Indian and Chinese nationals facing the longest backlogs. Some candidates pursue EB-2 NIW if their work has broader national benefit implications, though this is less common in service delivery roles.
What is the prevailing wage requirement for sponsored IT Service Delivery jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.