IT Service Delivery Jobs in USA with Visa Sponsorship
IT Service Delivery roles attract H-1B visa, L-1 visa, and TN visa sponsorship from large enterprises and managed service providers. Employers file LCAs under SOC codes tied to IT support and operations, making this a sponsorship-eligible specialty occupation for qualified candidates. For detailed occupation requirements, see the O*NET profile.
Find IT Service Delivery JobsOverview
Showing 5 of 48+ IT Service Delivery jobs
See all 48+ IT Service Delivery Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Service Delivery roles.
Get Access To All JobsOverview
The Director of IT Service Delivery is a proven, high-impact leader, responsible for overseeing the stability, performance, and supportability of the production environment. This highly visible leadership role is accountable for the end-to-end health of the technology ecosystem, including service desk operations, production monitoring, ETL/data operations, and incident response. As the primary owner of the “Run” phase of the technology lifecycle, the Director ensures platforms are stable, performant, and fully supportable for both internal teams and external financial institution partners. The role provides direct oversight of uptime, service performance, and incident response, while leading a cross-functional operations team and collaborating closely with Engineering, Infrastructure, and Product teams to maintain high standards for reliability, observability, and operational excellence.
Responsibilities
- Lead and develop teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, ensuring strong accountability and service excellence.
- Own production health, including uptime, SLA adherence, incident trends, backlog health, and overall service performance.
- Establish and enforce operational standards for production readiness, ensuring all systems are fully monitorable, documented, and supportable prior to deployment.
- Design and govern monitoring and observability practices (APM, logging, alerting) to proactively detect and resolve issues before they impact clients.
- Lead incident and problem management, driving rapid resolution of issues while ensuring root cause analysis and permanent fixes are implemented.
- Own L2/L3 triage processes, including prioritization, escalation, and backlog management, while partnering with Engineering to drive systemic resolution of recurring issues.
- Oversee ETL and file operations, ensuring data integrity, accuracy, and timely processing of mission-critical client data.
- Serve as a key stakeholder in Change Advisory Board (CAB) processes, ensuring all changes meet operational and supportability standards.
- Lead 24/7 on-call and escalation processes, ensuring rapid and effective response to production incidents.
- Maintain operational documentation, runbooks, and procedures aligned with PCI compliance and audit requirements.
- Drive Business Continuity (BCP) and Disaster Recovery (DR) planning and readiness across the organization.
- Define and report on operational KPIs, providing clear visibility into system health and performance for executive leadership.
- Foster a culture of ownership, accountability, and continuous improvement across all operational teams.
- Coach and mentor team members to build technical depth, operational rigor, and strong service orientation.
Essential Skills and Experience
- 7+ years of progressive experience in IT Operations, Service Delivery, or Production Support roles.
- 3+ years in a leadership role managing production environments, support teams, or service delivery functions.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
- Deep understanding of IT Service Management (ITSM), including incident, problem, and change management.
- Experience supporting data operations, including ETL processes, file transfers (SFTP), and data validation.
- Strong experience with monitoring and observability tools (e.g., Datadog, New Relic, Splunk, PagerDuty).
- Familiarity with cloud-based environments (AWS or Azure) and modern application architectures.
- Strong understanding of compliance frameworks, particularly PCI DSS.
- Experience with Business Continuity and Disaster Recovery planning and execution.
- Excellent communication skills with the ability to translate technical issues into business impact.
Preferred Skills and Experience
- ITIL certification (v4 Foundation or higher) preferred.
- Experience in financial services, banking, or credit union environments is a plus.
- Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
- Experience driving operational transformation or service maturity initiatives.
Key Competencies and Attributes
- Proven ability to lead and develop cross-functional teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, fostering accountability, technical depth, and service excellence.
- Direct accountability for production health, uptime, SLA adherence, incident management, and overall operational performance in complex IT environments.
- Expertise in establishing and enforcing operational standards for production readiness, monitoring, observability, change management, and compliance with frameworks such as PCI DSS.
- Skilled in leading incident response, root cause analysis, L2/L3 triage, and systemic issue resolution to maintain operational stability.
- Experience managing ETL processes, file operations, and mission-critical data workflows with accuracy, integrity, and timely processing.
- Competence in Business Continuity, Disaster Recovery, and operational KPIs, providing visibility into system health and readiness while driving continuous improvement.
- Ability to partner with Engineering, Infrastructure, Product, and executive leadership, translating technical issues into business impact and fostering cross-team alignment.
Work Arrangement
Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $150,000 to $165,000.
About ampliFI
At ampliFI, Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
Benefits and Perks
- Competitive pay plus 401(k) with employer match
- Medical, dental, vision, and life insurance
- Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
- Tuition Reimbursement
- Paid time off, company holidays, and parental leave
- Employee Assistance Program
- Hybrid work environment with flexible hours
- Onsite perks including gym access and snacks
- Employee recognition programs celebrating milestones and achievements
- Growth opportunities within a supportive, team-oriented environment
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.
Overview
The Director of IT Service Delivery is a proven, high-impact leader, responsible for overseeing the stability, performance, and supportability of the production environment. This highly visible leadership role is accountable for the end-to-end health of the technology ecosystem, including service desk operations, production monitoring, ETL/data operations, and incident response. As the primary owner of the “Run” phase of the technology lifecycle, the Director ensures platforms are stable, performant, and fully supportable for both internal teams and external financial institution partners. The role provides direct oversight of uptime, service performance, and incident response, while leading a cross-functional operations team and collaborating closely with Engineering, Infrastructure, and Product teams to maintain high standards for reliability, observability, and operational excellence.
Responsibilities
- Lead and develop teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, ensuring strong accountability and service excellence.
- Own production health, including uptime, SLA adherence, incident trends, backlog health, and overall service performance.
- Establish and enforce operational standards for production readiness, ensuring all systems are fully monitorable, documented, and supportable prior to deployment.
- Design and govern monitoring and observability practices (APM, logging, alerting) to proactively detect and resolve issues before they impact clients.
- Lead incident and problem management, driving rapid resolution of issues while ensuring root cause analysis and permanent fixes are implemented.
- Own L2/L3 triage processes, including prioritization, escalation, and backlog management, while partnering with Engineering to drive systemic resolution of recurring issues.
- Oversee ETL and file operations, ensuring data integrity, accuracy, and timely processing of mission-critical client data.
- Serve as a key stakeholder in Change Advisory Board (CAB) processes, ensuring all changes meet operational and supportability standards.
- Lead 24/7 on-call and escalation processes, ensuring rapid and effective response to production incidents.
- Maintain operational documentation, runbooks, and procedures aligned with PCI compliance and audit requirements.
- Drive Business Continuity (BCP) and Disaster Recovery (DR) planning and readiness across the organization.
- Define and report on operational KPIs, providing clear visibility into system health and performance for executive leadership.
- Foster a culture of ownership, accountability, and continuous improvement across all operational teams.
- Coach and mentor team members to build technical depth, operational rigor, and strong service orientation.
Essential Skills and Experience
- 7+ years of progressive experience in IT Operations, Service Delivery, or Production Support roles.
- 3+ years in a leadership role managing production environments, support teams, or service delivery functions.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field.
- Deep understanding of IT Service Management (ITSM), including incident, problem, and change management.
- Experience supporting data operations, including ETL processes, file transfers (SFTP), and data validation.
- Strong experience with monitoring and observability tools (e.g., Datadog, New Relic, Splunk, PagerDuty).
- Familiarity with cloud-based environments (AWS or Azure) and modern application architectures.
- Strong understanding of compliance frameworks, particularly PCI DSS.
- Experience with Business Continuity and Disaster Recovery planning and execution.
- Excellent communication skills with the ability to translate technical issues into business impact.
Preferred Skills and Experience
- ITIL certification (v4 Foundation or higher) preferred.
- Experience in financial services, banking, or credit union environments is a plus.
- Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
- Experience driving operational transformation or service maturity initiatives.
Key Competencies and Attributes
- Proven ability to lead and develop cross-functional teams across Service Desk, Application Support, ETL/File Operations, and Production Monitoring, fostering accountability, technical depth, and service excellence.
- Direct accountability for production health, uptime, SLA adherence, incident management, and overall operational performance in complex IT environments.
- Expertise in establishing and enforcing operational standards for production readiness, monitoring, observability, change management, and compliance with frameworks such as PCI DSS.
- Skilled in leading incident response, root cause analysis, L2/L3 triage, and systemic issue resolution to maintain operational stability.
- Experience managing ETL processes, file operations, and mission-critical data workflows with accuracy, integrity, and timely processing.
- Competence in Business Continuity, Disaster Recovery, and operational KPIs, providing visibility into system health and readiness while driving continuous improvement.
- Ability to partner with Engineering, Infrastructure, Product, and executive leadership, translating technical issues into business impact and fostering cross-team alignment.
Work Arrangement
Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $150,000 to $165,000.
About ampliFI
At ampliFI, Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
Benefits and Perks
- Competitive pay plus 401(k) with employer match
- Medical, dental, vision, and life insurance
- Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
- Tuition Reimbursement
- Paid time off, company holidays, and parental leave
- Employee Assistance Program
- Hybrid work environment with flexible hours
- Onsite perks including gym access and snacks
- Employee recognition programs celebrating milestones and achievements
- Growth opportunities within a supportive, team-oriented environment
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.
See all 48+ IT Service Delivery Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Service Delivery roles.
Get Access To All JobsTips for Finding IT Service Delivery Jobs
Confirm your role qualifies as a specialty occupation
IT Service Delivery positions must require a bachelor's degree in a specific field like computer science or information systems. Generic IT support roles that accept any degree may not meet USCIS specialty occupation standards. Frame your job duties around systems architecture, ITIL frameworks, or technical operations.
Target employers with an active H-1B filing history
Large enterprises, consulting firms, and managed service providers file H-1B petitions regularly for IT operations roles. Companies with established immigration programs move faster and face fewer legal hurdles. Prioritize employers who have sponsored similar titles in recent DOL disclosure cycles.
Align your degree field to your job description
USCIS scrutinizes degree-to-role alignment in IT Service Delivery petitions. A degree in information technology, computer science, or management information systems strengthens your case. If your degree is in an adjacent field, document how your coursework directly supports your service delivery responsibilities.
Understand the LCA process before your offer
Your employer must file a Labor Condition Application with the Department of Labor before petitioning USCIS. The LCA certifies wage and working conditions compliance. Knowing this timeline helps you set realistic expectations, LCA certification typically takes seven business days before the H-1B petition can even be filed.
Request premium processing if timelines are tight
Employers can pay for premium processing to receive an H-1B decision within 15 business days. For IT Service Delivery candidates starting a new role or changing employers, this eliminates months of uncertainty. It is worth raising this option early in negotiations if your start date is firm.
Document ITIL certifications and technical scope clearly
ITIL, PMP, or vendor certifications like AWS and Azure strengthen the specialty occupation argument for service delivery roles. They demonstrate that the position requires specialized knowledge beyond general IT support. Include certification details in your resume and ensure your employer references them in the petition.
Frequently Asked Questions
Does IT Service Delivery qualify for H-1B visa sponsorship?
Yes, IT Service Delivery can qualify as a specialty occupation under the H-1B visa, but the job description matters significantly. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field such as computer science, information systems, or engineering. Roles framed around ITIL-based operations, incident management frameworks, or enterprise IT governance are stronger candidates than general helpdesk or support coordinator titles.
Which visa types are most common for IT Service Delivery professionals?
The H-1B is the most common path for IT Service Delivery roles. TN visas are available to Canadian and Mexican nationals in qualifying IT categories. L-1B visas apply if you are transferring within a multinational company with specialized knowledge of proprietary systems. Australian nationals may qualify for the E-3 visa, which has no lottery and a faster processing timeline than the H-1B.
Do I need a computer science degree to get sponsored in this role?
Not necessarily, but your degree must be in a field directly related to the role. Degrees in information technology, management information systems, computer science, or business information systems are all acceptable. If your degree is in a different field, you may need to demonstrate equivalency through a combination of education and three years of specialized work experience per year of missing education, evaluated by a credential assessment service.
How do I find employers actively sponsoring IT Service Delivery roles?
Migrate Mate is the best starting point, it surfaces IT Service Delivery jobs from employers with documented sponsorship activity, saving you from cold-applying to companies that do not sponsor. Beyond the platform, large IT consulting firms, financial institutions, healthcare systems, and global enterprises are consistent sponsors in this category due to their scale and established immigration programs.
Can IT Service Delivery roles be sponsored for a green card?
Yes. Employers can sponsor IT Service Delivery professionals for permanent residence through the EB-2 or EB-3 employment-based categories, typically requiring PERM labor certification first. The process can take several years depending on your country of birth, with Indian and Chinese nationals facing the longest backlogs. Some candidates pursue EB-2 NIW if their work has broader national benefit implications, though this is less common in service delivery roles.
What is the prevailing wage requirement for sponsored IT Service Delivery jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.