Patient Representative Jobs in USA with Visa Sponsorship
Patient representatives facilitate communication between patients, healthcare providers, and insurance companies in hospitals, clinics, and healthcare systems. This role typically requires a bachelor's degree in healthcare administration, communications, or related field, making it eligible for H-1B visa and other work visa sponsorship. Healthcare employers frequently sponsor visas for patient advocacy positions due to specialized knowledge requirements.
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If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 1 (On-Site) in Miami, Florida.
The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.
CORE JOB SUMMARY
- Performs full registration, and ensures that insurance is verified and all patients’ information is correct.
- Obtains copies of insurance cards, driver’s license, and any applicable referrals.
- Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician.
- Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
- Reconciles all vouchers and delivers them to designated area.
- Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Certification and Licensing:
Not Applicable
Experience:
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
- General knowledge of office procedures and operations.
- Skill in data entry with minimal errors.
- Ability to communicate effectively in both oral and written form.
- Skill in completing assignments accurately and with attention to detail.
- Ability to process and handle confidential information with discretion.
DEPARTMENT ADDENDUM
Department Specific Functions
- Projects a welcoming professional demeanor.
- Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
- Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
- Performs pre-service validation prior to patient’s appointment for in person or virtual visits.
- Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
- Coordinates patient flow to ensure timely check-in and arrival to service area.
- Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
- Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
- Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
- Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
- Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient’s financial responsibility upfront.
- Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
- Handles high volume of incoming and outgoing calls promptly.
- Answers and triages incoming calls, listens to patient/customers’ needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
- Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
- Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
- Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.
- Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
- Ensures proper physical distancing is always maintained following established guidelines.
- Works with healthcare team to resolve unique situations and troubleshoot issues.
- Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
- Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 1 (On-Site) in Miami, Florida.
The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.
CORE JOB SUMMARY
- Performs full registration, and ensures that insurance is verified and all patients’ information is correct.
- Obtains copies of insurance cards, driver’s license, and any applicable referrals.
- Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician.
- Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
- Reconciles all vouchers and delivers them to designated area.
- Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Certification and Licensing:
Not Applicable
Experience:
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
- General knowledge of office procedures and operations.
- Skill in data entry with minimal errors.
- Ability to communicate effectively in both oral and written form.
- Skill in completing assignments accurately and with attention to detail.
- Ability to process and handle confidential information with discretion.
DEPARTMENT ADDENDUM
Department Specific Functions
- Projects a welcoming professional demeanor.
- Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
- Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
- Performs pre-service validation prior to patient’s appointment for in person or virtual visits.
- Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
- Coordinates patient flow to ensure timely check-in and arrival to service area.
- Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
- Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
- Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
- Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
- Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient’s financial responsibility upfront.
- Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
- Handles high volume of incoming and outgoing calls promptly.
- Answers and triages incoming calls, listens to patient/customers’ needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
- Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
- Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
- Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.
- Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
- Ensures proper physical distancing is always maintained following established guidelines.
- Works with healthcare team to resolve unique situations and troubleshoot issues.
- Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
- Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
See all 867+ Patient Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Representative roles.
Get Access To All JobsTips for Finding Patient Representative Jobs
Target healthcare systems with established visa programs
Large hospital networks like Kaiser Permanente, Mayo Clinic, and Cleveland Clinic have dedicated immigration teams and regularly sponsor H-1B visas for patient services roles requiring specialized healthcare communication skills.
Emphasize multilingual abilities and cultural competency
Healthcare employers value patient representatives who can serve diverse patient populations. Highlight language skills and cross-cultural communication experience to strengthen your sponsorship case for specialized patient advocacy roles.
Focus on healthcare administration or communication degrees
Patient representative roles typically require bachelor's degrees in healthcare administration, public health, communications, or social work. Ensure your degree aligns with the specialty occupation requirements for H-1B sponsorship.
Research medical device and pharmaceutical companies
Companies like Johnson & Johnson, Pfizer, and Medtronic employ patient representatives for clinical trial coordination and patient support programs. These roles often qualify for visa sponsorship due to regulatory knowledge requirements.
Consider telehealth and health tech companies
Digital health platforms like Teladoc, Amwell, and Oscar Health hire patient representatives for virtual care coordination. These growing companies often sponsor visas for specialized healthcare communication roles.
Highlight HIPAA and healthcare compliance knowledge
Patient privacy regulations and healthcare compliance expertise demonstrate the specialized knowledge that supports H-1B specialty occupation requirements. Emphasize relevant certifications or training in healthcare data protection and patient rights.
Frequently Asked Questions
Do patient representative jobs qualify for H-1B visa sponsorship?
Yes, patient representative positions typically qualify for H-1B visa sponsorship when they require a bachelor's degree in healthcare administration, communications, public health, or related field. The role must demonstrate specialty occupation requirements through specific healthcare knowledge, patient advocacy skills, and understanding of medical terminology and healthcare systems. Most healthcare employers can support the degree requirement.
What degree do I need for patient representative visa sponsorship?
Patient representative roles typically require a bachelor's degree in healthcare administration, communications, social work, public health, or psychology. Some positions accept degrees in business administration with healthcare focus. The key is demonstrating that your education provides specialized knowledge in patient advocacy, healthcare communication, and medical system navigation that supports H-1B specialty occupation requirements.
Which healthcare employers sponsor visas for patient representatives?
Large hospital systems like Mayo Clinic, Cleveland Clinic, and Kaiser Permanente regularly sponsor H-1B visas for patient services roles. Medical device companies, pharmaceutical firms, and health insurance companies also sponsor patient representatives for specialized roles in clinical coordination, patient support programs, and regulatory compliance that require specific healthcare expertise.
How competitive is H-1B sponsorship for patient representative roles?
Patient representative H-1B cases generally have good approval rates when properly documented with relevant healthcare degrees and specialized job duties. The key challenges are demonstrating specialty occupation requirements and finding employers willing to sponsor. Healthcare organizations with established immigration programs typically have higher success rates than smaller clinics without visa sponsorship experience.
Can international students get patient representative jobs after graduation?
Yes, international students can work as patient representatives on F-1 OPT after completing degrees in healthcare administration, communications, or related fields. Many use OPT as a pathway to H-1B sponsorship. Healthcare employers often hire OPT students for patient services roles, especially those with language skills serving diverse patient populations in multilingual healthcare settings.
How to find Patient Representative jobs with visa sponsorship?
Use Migrate Mate to search for Patient Representative positions with visa sponsorship at healthcare facilities, hospitals, and medical centers. These roles commonly qualify for H-1B or TN visas depending on your qualifications. Filter searches by "visa sponsorship" and "healthcare" to find employers actively hiring international candidates for patient advocacy, insurance coordination, and medical administrative positions.
What is the prevailing wage requirement for sponsored Patient Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.