Servicenow Administrator Jobs in USA with Visa Sponsorship
ServiceNow Administrators are in steady demand from U.S. employers who sponsor H-1B visa and TN visas for qualified candidates. Most roles require a bachelor's degree in computer science or IT, and ITSM platform experience is often enough to satisfy specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
Find Servicenow Administrator JobsOverview
Showing 5 of 60+ Servicenow Administrator jobs
See all 60+ Servicenow Administrator Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Servicenow Administrator roles.
Get Access To All JobsINTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-22827
Facility:
LOC0014 - 549 Columbian Street549 Columbian Street
Weymouth, MA 02190
Department Name:
SHS Enterprise Applications and Integrations
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Job Description Summary
South Shore Health is seeking a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).
The ideal candidate is a hands-on, versatile ServiceNow professional who thrives in early-stage environments. Day-to-day work spans platform administration, a growing queue of service catalog and workflow enhancements, Change Management maturity initiatives, CMDB governance, and contributions to future module implementations including Strategic Portfolio Management (SPM).
Compensation Pay Range:
$87,000.00 - $127,000.00
Key Responsibilities
Platform Administration & Support
- Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM.
- Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
- Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an active enhancement backlog from IT, HR, and clinical stakeholders.
- Provide support for a 24/7 hospital environment, including potential participation in an on-call rotation and occasional off-hours work to ensure platform availability and stability.
Service Catalog Development & Optimization
- Design, build, and deploy new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams.
- Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback.
- Build multi-team fulfillment workflows with proper task routing, approval gates, and assignment logic across departments.
- Partner with process owners to document requirements, test configurations, and iterate on catalog design.
Module & Process Support
- Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
- Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge Base buildout.
- Drive Change Management maturity by developing CAB processes, standard change templates, and department-specific approval workflows.
- Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity.
- Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams.
Platform Growth, Enablement & Governance
- Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support.
- Manage upgrades, patches, and release management; support platform integrations as needed.
- Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations.
- Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to provide visibility into platform usage, performance, and enhancement request status.
- Provide guidance to fulfillers and end users as they ramp up on the platform; implement feedback mechanisms to capture end-user input.
- Ensure platform configurations and workflows comply with organizational policies and applicable healthcare regulations, including HIPAA.
Required Qualifications
- 3+ years of hands-on ServiceNow experience in an administrator or platform analyst role.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog).
- Experience configuring Service Catalog items including variable sets, workflows, Flow Designer, and multi-team task routing.
- Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar).
- Familiarity with CMDB management, Discovery configuration, and Change Management processes.
- Experience building ServiceNow reports, dashboards, and Performance Analytics visualizations to support operational decision-making.
- Ability to work independently in a fast-paced, evolving environment with limited resources.
- Strong communication skills; ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting a recent ServiceNow go-live or early-stage implementation with an active optimization backlog.
- Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools.
- Experience in a healthcare or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements.
- Experience with HRSD case management configuration.
- Familiarity with ServiceNow scripting concepts (business rules, client scripts, UI policies) at an administration level—able to read, troubleshoot, and modify existing scripts without requiring full developer expertise.
- ITIL Foundation certification or familiarity with ITIL practices.
Remote Position
Monday - Friday, 8am-5pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
INTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-22827
Facility:
LOC0014 - 549 Columbian Street549 Columbian Street
Weymouth, MA 02190
Department Name:
SHS Enterprise Applications and Integrations
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Job Description Summary
South Shore Health is seeking a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).
The ideal candidate is a hands-on, versatile ServiceNow professional who thrives in early-stage environments. Day-to-day work spans platform administration, a growing queue of service catalog and workflow enhancements, Change Management maturity initiatives, CMDB governance, and contributions to future module implementations including Strategic Portfolio Management (SPM).
Compensation Pay Range:
$87,000.00 - $127,000.00
Key Responsibilities
Platform Administration & Support
- Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM.
- Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
- Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an active enhancement backlog from IT, HR, and clinical stakeholders.
- Provide support for a 24/7 hospital environment, including potential participation in an on-call rotation and occasional off-hours work to ensure platform availability and stability.
Service Catalog Development & Optimization
- Design, build, and deploy new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams.
- Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback.
- Build multi-team fulfillment workflows with proper task routing, approval gates, and assignment logic across departments.
- Partner with process owners to document requirements, test configurations, and iterate on catalog design.
Module & Process Support
- Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
- Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge Base buildout.
- Drive Change Management maturity by developing CAB processes, standard change templates, and department-specific approval workflows.
- Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity.
- Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams.
Platform Growth, Enablement & Governance
- Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support.
- Manage upgrades, patches, and release management; support platform integrations as needed.
- Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations.
- Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to provide visibility into platform usage, performance, and enhancement request status.
- Provide guidance to fulfillers and end users as they ramp up on the platform; implement feedback mechanisms to capture end-user input.
- Ensure platform configurations and workflows comply with organizational policies and applicable healthcare regulations, including HIPAA.
Required Qualifications
- 3+ years of hands-on ServiceNow experience in an administrator or platform analyst role.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog).
- Experience configuring Service Catalog items including variable sets, workflows, Flow Designer, and multi-team task routing.
- Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar).
- Familiarity with CMDB management, Discovery configuration, and Change Management processes.
- Experience building ServiceNow reports, dashboards, and Performance Analytics visualizations to support operational decision-making.
- Ability to work independently in a fast-paced, evolving environment with limited resources.
- Strong communication skills; ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting a recent ServiceNow go-live or early-stage implementation with an active optimization backlog.
- Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools.
- Experience in a healthcare or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements.
- Experience with HRSD case management configuration.
- Familiarity with ServiceNow scripting concepts (business rules, client scripts, UI policies) at an administration level—able to read, troubleshoot, and modify existing scripts without requiring full developer expertise.
- ITIL Foundation certification or familiarity with ITIL practices.
Remote Position
Monday - Friday, 8am-5pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
See all 60+ Servicenow Administrator Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Servicenow Administrator roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Servicenow Administrator
Get ServiceNow Certified Before You Apply
The Certified System Administrator credential signals technical depth to both employers and USCIS. It strengthens the specialty occupation argument for your H-1B petition and gives hiring managers a clear reason to sponsor rather than hire locally.
Target Mid-to-Large Enterprises With IT Departments
Companies running ServiceNow at scale, healthcare networks, financial institutions, federal contractors, are more likely to have established visa sponsorship programs and dedicated HR teams who understand the H-1B process from start to finish.
Align Your Degree Field to the Role Description
USCIS scrutinizes whether your degree directly relates to the position. A computer science, information systems, or MIS degree aligns cleanly. If your degree is in an adjacent field, gather documentation showing how your coursework supports the technical requirements.
Highlight Platform-Specific Implementation Experience
Generic IT experience is less compelling than ServiceNow-specific work. Catalog your experience with specific modules, ITSM, HRSD, SecOps, or CSM. Employers sponsoring visas want confidence you can contribute immediately without extensive onboarding.
Canadian and Mexican Citizens Should Explore TN Visas
The TN visa covers Systems Analysts, which ServiceNow Administrator roles can qualify under with the right job description framing. TN processing is faster than H-1B, has no lottery, and can be obtained at the border or a U.S. consulate.
Use Migrate Mate to Find Employers Already Sponsoring
Searching broadly wastes time on employers who won't sponsor. Migrate Mate filters jobs by visa sponsorship availability, letting you focus your applications on companies that have already committed to supporting international candidates in technical roles.
Frequently Asked Questions
Can a ServiceNow Administrator role qualify for H-1B sponsorship?
Yes. ServiceNow Administrator positions typically meet the H-1B visa specialty occupation standard because they require at least a bachelor's degree in computer science, information systems, or a related field. USCIS has approved H-1B petitions for this role consistently, particularly when the job description specifies degree requirements and advanced platform responsibilities like workflow automation, integrations, or access governance.
What degree do I need for a sponsored ServiceNow Administrator job?
Most employers and USCIS expect a bachelor's degree in computer science, management information systems, information technology, or a closely related discipline. Some employers accept degrees in other fields if paired with significant ServiceNow-specific experience and certifications. A degree in an unrelated field makes the H-1B petition harder to support and increases the risk of a Request for Evidence.
How competitive is H-1B sponsorship for this role compared to other IT jobs?
ServiceNow Administrator is a mid-tier sponsorship role, more common than niche infrastructure positions but less dominant than software engineering. The H-1B lottery applies regardless of job title, so selection odds are the same across roles. The difference is employer willingness to sponsor: enterprise IT shops and managed service providers in this space have done it before and are generally comfortable with the process.
Where can I find ServiceNow Administrator jobs that offer visa sponsorship?
Migrate Mate is built specifically for this search. It aggregates roles from employers willing to sponsor international candidates, so you're not wasting applications on positions that will reject you at the offer stage. You can browse ServiceNow Administrator openings filtered by sponsorship availability rather than sifting through thousands of postings with no visa support.
Does a ServiceNow certification help with visa sponsorship approval?
Certifications don't directly influence USCIS decisions, but they matter in two practical ways. First, they make employers more willing to sponsor because they reduce onboarding risk. Second, they support the specialty occupation argument by demonstrating that the role requires specialized, degree-level knowledge. The Certified System Administrator and Certified Implementation Specialist credentials carry the most weight with hiring managers evaluating sponsorship candidates.
What is the prevailing wage requirement for sponsored Servicenow Administrator jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.