Servicenow Administrator Jobs in USA with Visa Sponsorship
ServiceNow Administrators are in steady demand from U.S. employers who sponsor H-1B visa and TN visas for qualified candidates. Most roles require a bachelor's degree in computer science or IT, and ITSM platform experience is often enough to satisfy specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
The ServiceNow Platform Administrator is a key member of the ServiceNow Enterprise Service Management team, responsible for the day to day administration, maintenance, and health of the ServiceNow platform. This role is about 80% administration and 20% development, supporting ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric within a product operating model. You will own upgrades and releases, keep instances stable and secure, and partner with engineers and stakeholders to deliver reliable service.
KEY RESPONSIBILITIES
Platform Administration
- Perform daily health checks and monitor alerts across production and non production instances
- Own platform upgrades, patching, and release management
- Manage instance clones and sub production environments
- Install, maintain, and troubleshoot MID Servers
- Activate plugins and manage platform configuration
- Perform data imports and exports and resolve foundation and configuration data issues
Access and Security
- Manage users, groups, and roles, including bulk updates and role delegation
- Maintain access control lists (ACLs) and platform security standards
Operations and Support
- Triage the ServiceNow team queue and resolve or route incidents and requests
- Create and manage change tickets in line with change management standards
- Manage vendor cases through the ServiceNow Support portal
- Participate in an on call rotation, including off hours support for patching, upgrades, clones, and major incidents
ITOM Event Management (L1)
- Provide first level triage and troubleshooting for Event Management and integrated monitoring tools
- Escalate to Level 2 and 3 resources and assist with onboarding non integrated sources
Development and Integrations
- Build and maintain workflows using Flow Designer, IntegrationHub, and JavaScript
- Support and troubleshoot integrations with third party systems
- Maintain catalog items, notifications, SLAs, and escalation matrices
- Research and recommend automation for routine administration tasks
Reporting and Governance
- Build and maintain dashboards and reports, including Performance Analytics
- Support CMDB data quality and CSDM alignment
- Document procedures in the Knowledge Base and Confluence
- Provide status updates in operational team meetings
REQUIRED QUALIFICATIONS
- 3 to 5 years of hands on ServiceNow administration experience, ideally in a large organization
- Working knowledge of JavaScript, Flow Designer, and IntegrationHub
- Experience with upgrades, patching, clones, and instance management
- Experience with core ITSM processes: Incident, Problem, Change, Knowledge, and Service Catalog
- Understanding of ACLs, roles, and user and group administration
- Experience working in an agile environment
- Strong troubleshooting, problem solving, and critical thinking skills
- Clear communication, including explaining technical topics to non technical partners
NICE TO HAVE
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) a plus
- Experience with REST APIs, CSDM, or Now Assist
- Exposure to IRM, SecOps (including USEM), Privacy Management, or TPRM
- Experience in financial services or another regulated industry
WHY JOIN US
- Join a collaborative team that supports each other and shares knowledge
- Gain exposure to a broad range of ServiceNow modules and capabilities
- Fully remote role
PAY TRANSPARENCY
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
INTRODUCTION
The ServiceNow Platform Administrator is a key member of the ServiceNow Enterprise Service Management team, responsible for the day to day administration, maintenance, and health of the ServiceNow platform. This role is about 80% administration and 20% development, supporting ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric within a product operating model. You will own upgrades and releases, keep instances stable and secure, and partner with engineers and stakeholders to deliver reliable service.
KEY RESPONSIBILITIES
Platform Administration
- Perform daily health checks and monitor alerts across production and non production instances
- Own platform upgrades, patching, and release management
- Manage instance clones and sub production environments
- Install, maintain, and troubleshoot MID Servers
- Activate plugins and manage platform configuration
- Perform data imports and exports and resolve foundation and configuration data issues
Access and Security
- Manage users, groups, and roles, including bulk updates and role delegation
- Maintain access control lists (ACLs) and platform security standards
Operations and Support
- Triage the ServiceNow team queue and resolve or route incidents and requests
- Create and manage change tickets in line with change management standards
- Manage vendor cases through the ServiceNow Support portal
- Participate in an on call rotation, including off hours support for patching, upgrades, clones, and major incidents
ITOM Event Management (L1)
- Provide first level triage and troubleshooting for Event Management and integrated monitoring tools
- Escalate to Level 2 and 3 resources and assist with onboarding non integrated sources
Development and Integrations
- Build and maintain workflows using Flow Designer, IntegrationHub, and JavaScript
- Support and troubleshoot integrations with third party systems
- Maintain catalog items, notifications, SLAs, and escalation matrices
- Research and recommend automation for routine administration tasks
Reporting and Governance
- Build and maintain dashboards and reports, including Performance Analytics
- Support CMDB data quality and CSDM alignment
- Document procedures in the Knowledge Base and Confluence
- Provide status updates in operational team meetings
REQUIRED QUALIFICATIONS
- 3 to 5 years of hands on ServiceNow administration experience, ideally in a large organization
- Working knowledge of JavaScript, Flow Designer, and IntegrationHub
- Experience with upgrades, patching, clones, and instance management
- Experience with core ITSM processes: Incident, Problem, Change, Knowledge, and Service Catalog
- Understanding of ACLs, roles, and user and group administration
- Experience working in an agile environment
- Strong troubleshooting, problem solving, and critical thinking skills
- Clear communication, including explaining technical topics to non technical partners
NICE TO HAVE
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) a plus
- Experience with REST APIs, CSDM, or Now Assist
- Exposure to IRM, SecOps (including USEM), Privacy Management, or TPRM
- Experience in financial services or another regulated industry
WHY JOIN US
- Join a collaborative team that supports each other and shares knowledge
- Gain exposure to a broad range of ServiceNow modules and capabilities
- Fully remote role
PAY TRANSPARENCY
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $81,537.00 - $110,315.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Servicenow Administrator
Get ServiceNow Certified Before You Apply
The Certified System Administrator credential signals technical depth to both employers and USCIS. It strengthens the specialty occupation argument for your H-1B petition and gives hiring managers a clear reason to sponsor rather than hire locally.
Target Mid-to-Large Enterprises With IT Departments
Companies running ServiceNow at scale, healthcare networks, financial institutions, federal contractors, are more likely to have established visa sponsorship programs and dedicated HR teams who understand the H-1B process from start to finish.
Align Your Degree Field to the Role Description
USCIS scrutinizes whether your degree directly relates to the position. A computer science, information systems, or MIS degree aligns cleanly. If your degree is in an adjacent field, gather documentation showing how your coursework supports the technical requirements.
Highlight Platform-Specific Implementation Experience
Generic IT experience is less compelling than ServiceNow-specific work. Catalog your experience with specific modules, ITSM, HRSD, SecOps, or CSM. Employers sponsoring visas want confidence you can contribute immediately without extensive onboarding.
Canadian and Mexican Citizens Should Explore TN Visas
The TN visa covers Systems Analysts, which ServiceNow Administrator roles can qualify under with the right job description framing. TN processing is faster than H-1B, has no lottery, and can be obtained at the border or a U.S. consulate.
Use Migrate Mate to Find Employers Already Sponsoring
Searching broadly wastes time on employers who won't sponsor. Migrate Mate filters jobs by visa sponsorship availability, letting you focus your applications on companies that have already committed to supporting international candidates in technical roles.
Frequently Asked Questions
Can a ServiceNow Administrator role qualify for H-1B sponsorship?
Yes. ServiceNow Administrator positions typically meet the H-1B visa specialty occupation standard because they require at least a bachelor's degree in computer science, information systems, or a related field. USCIS has approved H-1B petitions for this role consistently, particularly when the job description specifies degree requirements and advanced platform responsibilities like workflow automation, integrations, or access governance.
What degree do I need for a sponsored ServiceNow Administrator job?
Most employers and USCIS expect a bachelor's degree in computer science, management information systems, information technology, or a closely related discipline. Some employers accept degrees in other fields if paired with significant ServiceNow-specific experience and certifications. A degree in an unrelated field makes the H-1B petition harder to support and increases the risk of a Request for Evidence.
How competitive is H-1B sponsorship for this role compared to other IT jobs?
ServiceNow Administrator is a mid-tier sponsorship role, more common than niche infrastructure positions but less dominant than software engineering. The H-1B lottery applies regardless of job title, so selection odds are the same across roles. The difference is employer willingness to sponsor: enterprise IT shops and managed service providers in this space have done it before and are generally comfortable with the process.
Where can I find ServiceNow Administrator jobs that offer visa sponsorship?
Migrate Mate is built specifically for this search. It aggregates roles from employers willing to sponsor international candidates, so you're not wasting applications on positions that will reject you at the offer stage. You can browse ServiceNow Administrator openings filtered by sponsorship availability rather than sifting through thousands of postings with no visa support.
Does a ServiceNow certification help with visa sponsorship approval?
Certifications don't directly influence USCIS decisions, but they matter in two practical ways. First, they make employers more willing to sponsor because they reduce onboarding risk. Second, they support the specialty occupation argument by demonstrating that the role requires specialized, degree-level knowledge. The Certified System Administrator and Certified Implementation Specialist credentials carry the most weight with hiring managers evaluating sponsorship candidates.
What is the prevailing wage requirement for sponsored Servicenow Administrator jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.