Analytics Manager Jobs in Georgia
Analytics Manager jobs in Georgia are in strong and active demand, concentrated in financial services, retail and consumer goods, healthcare systems, and logistics technology, with openings at every level from junior analyst leads through senior and director-track roles. Atlanta is the dominant hiring market, with Alpharetta and Savannah adding meaningful volume as the state's tech corridor and port-driven supply chain sector grow. Well-established Georgia employers including The Home Depot, Delta Air Lines, and NCR Voyix consistently hire analytics managers across marketing, operations, and enterprise data functions. Find a role that fits below and apply directly.
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Showing 5 of 30+ Analytics Manager jobs
Our Company
At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.
This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.
Job Summary
The Enterprise Customer Experience (CX) Innovation & Analytics Manager will drive the strategy, development, and execution of analytics, automation, and digital containment initiatives across the customer experience organization. This role is responsible for building scalable reporting frameworks, workforce forecasting models, and AI-enabled operational solutions that improve efficiency, customer retention, and service delivery. The position serves as a critical liaison between CX, IT, Product, Claims, and enterprise AI functions, translating customer interaction insights into actionable business and technology improvements. The ideal candidate brings deep experience in contact center analytics, operational transformation, and digital self-service optimization within insurance or regulated financial services environments. This individual will also play a foundational leadership role in building and scaling a new Innovation & Analytics function aligned to long-term organizational growth objectives.
Responsibilities
Enterprise Reporting & Analytics
- Build and maintain CX dashboards and KPI reporting that gives leadership real-time visibility into performance across all teams and hubs
- Own call volume forecasting and staffing models covering GA, FL, TX Key-State teams and multi-state catch-all teams — in close partnership with the WFM Lead
- Develop analytical models that identify at-risk customers and surface insights that help Service & Revenue teams act proactively on retention
- Establish the analytics feedback loop from CX into Product, Underwriting, and Claims — turning call data into actionable business intelligence
AI & Automation
- Identify and prioritize AI and automation opportunities that reduce handle time, eliminate repetitive tasks, and improve agent capacity for advisory and retention work
- Lead CX-specific automation projects
- Support evaluation and implementation of AI-assisted tools such as agent assist, automated QA scoring, and intelligent routing
Digital Containment
- Own the digital containment roadmap — self-service, IVR, chat, and app-based interactions that eliminate routine inbound calls without degrading customer experience
- Design and track containment strategies for payments, ID card requests, policy status checks, and other transactional interactions
Cross-functional Integration
- Serve as the CX voice in IT, Claims and Product roadmap conversations — ensuring technology investments reflect what agents and customers actually need
- Build and maintain the intelligence loop from CX into Product, IT, and Claims — translating call patterns into system improvement requests and product feedback
WHAT WE'RE LOOKING FOR
Required
- 5+ years in analytics, operations technology, or digital transformation — ideally in a contact center, insurance, or financial services environment
- Hands-on experience with contact center platforms, workforce management tools, or CRM/telephony systems (Five9, Genesys, Salesforce, NICE, or similar)
- Demonstrated ability to translate data into operational decisions — not just building dashboards, but driving action from the insights they surface
- Experience leading or contributing to automation or process improvement initiatives with measurable efficiency outcomes
- Collaborative by nature — comfortable working across IT, Product, and business leadership to align on priorities and move projects forward.
Preferred
- Experience with AI/ML applications in a customer service context — agent assist, automated QA, predictive churn modeling, or intelligent routing
- Background in insurance operations or regulated financial services — familiarity with the compliance constraints that shape what automation is permissible
- Exposure to digital self-service design — IVR, chat, mobile app, or web portal containment strategies — with measurable deflection outcomes
- Prior experience building or contributing to an analytics function in a growing or transforming organization
- Experience working alongside shared services or enterprise AI/Innovation functions under an SLA model.
Our Company
At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.
This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.
Job Summary
The Enterprise Customer Experience (CX) Innovation & Analytics Manager will drive the strategy, development, and execution of analytics, automation, and digital containment initiatives across the customer experience organization. This role is responsible for building scalable reporting frameworks, workforce forecasting models, and AI-enabled operational solutions that improve efficiency, customer retention, and service delivery. The position serves as a critical liaison between CX, IT, Product, Claims, and enterprise AI functions, translating customer interaction insights into actionable business and technology improvements. The ideal candidate brings deep experience in contact center analytics, operational transformation, and digital self-service optimization within insurance or regulated financial services environments. This individual will also play a foundational leadership role in building and scaling a new Innovation & Analytics function aligned to long-term organizational growth objectives.
Responsibilities
Enterprise Reporting & Analytics
- Build and maintain CX dashboards and KPI reporting that gives leadership real-time visibility into performance across all teams and hubs
- Own call volume forecasting and staffing models covering GA, FL, TX Key-State teams and multi-state catch-all teams — in close partnership with the WFM Lead
- Develop analytical models that identify at-risk customers and surface insights that help Service & Revenue teams act proactively on retention
- Establish the analytics feedback loop from CX into Product, Underwriting, and Claims — turning call data into actionable business intelligence
AI & Automation
- Identify and prioritize AI and automation opportunities that reduce handle time, eliminate repetitive tasks, and improve agent capacity for advisory and retention work
- Lead CX-specific automation projects
- Support evaluation and implementation of AI-assisted tools such as agent assist, automated QA scoring, and intelligent routing
Digital Containment
- Own the digital containment roadmap — self-service, IVR, chat, and app-based interactions that eliminate routine inbound calls without degrading customer experience
- Design and track containment strategies for payments, ID card requests, policy status checks, and other transactional interactions
Cross-functional Integration
- Serve as the CX voice in IT, Claims and Product roadmap conversations — ensuring technology investments reflect what agents and customers actually need
- Build and maintain the intelligence loop from CX into Product, IT, and Claims — translating call patterns into system improvement requests and product feedback
WHAT WE'RE LOOKING FOR
Required
- 5+ years in analytics, operations technology, or digital transformation — ideally in a contact center, insurance, or financial services environment
- Hands-on experience with contact center platforms, workforce management tools, or CRM/telephony systems (Five9, Genesys, Salesforce, NICE, or similar)
- Demonstrated ability to translate data into operational decisions — not just building dashboards, but driving action from the insights they surface
- Experience leading or contributing to automation or process improvement initiatives with measurable efficiency outcomes
- Collaborative by nature — comfortable working across IT, Product, and business leadership to align on priorities and move projects forward.
Preferred
- Experience with AI/ML applications in a customer service context — agent assist, automated QA, predictive churn modeling, or intelligent routing
- Background in insurance operations or regulated financial services — familiarity with the compliance constraints that shape what automation is permissible
- Exposure to digital self-service design — IVR, chat, mobile app, or web portal containment strategies — with measurable deflection outcomes
- Prior experience building or contributing to an analytics function in a growing or transforming organization
- Experience working alongside shared services or enterprise AI/Innovation functions under an SLA model.
See All 30 Analytics Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Analytics Manager JobsAnalytics Manager Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Analytics Manager Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Distribution & Wholesale
- Accounting & Auditing
- Investment & Asset Management
- Consulting & Professional Services
What Georgia Employers Look For
The qualifications that appear most often in analytics manager jobs across Georgia.
- Bachelor's degree in analytics, statistics, data science, or a related quantitative field required
- Proficiency in SQL, Python, or R with demonstrated experience building production-level analyses
- Three or more years managing analytics projects, teams, or cross-functional reporting workflows
- Experience with BI platforms such as Tableau, Looker, or Power BI in a business context
- Ability to translate complex data findings into clear recommendations for non-technical stakeholders
- Familiarity with cloud data environments such as Snowflake, BigQuery, or AWS Redshift preferred
Analytics Manager Jobs in Georgia: Frequently Asked Questions
How do you become an analytics manager in Georgia?
Becoming an analytics manager in Georgia typically starts with a bachelor's degree in data science, statistics, business analytics, or a closely related field, and Georgia has no state-issued license or exam specific to the role. Most candidates progress through individual contributor analyst positions before moving into management. Georgia's large university system, including Georgia Tech and the University of Georgia, produces strong analytics pipelines, and many Georgia employers prioritize candidates who have led projects end-to-end and mentored junior analysts.
Which companies hire analytics managers in Georgia?
Employers hiring analytics managers in Georgia right now include The Home Depot, ABM Industries, and DHL, based on current listings on Migrate Mate as of September 2026. Georgia's concentration of Fortune 500 headquarters in Atlanta, particularly in retail, finance, and logistics, means demand for analytics managers is broad and sustained across both corporate and technology-focused organizations.
Which Georgia cities have the most analytics manager jobs?
Atlanta, Alpharetta, and Cumming have the most analytics manager openings in Georgia. Atlanta drives the largest share of demand as the state's corporate and tech headquarters hub, home to major retailers, airlines, and financial services firms, while Alpharetta's dense technology corridor and Savannah's expanding logistics and port operations contribute a growing number of data and analytics leadership roles.
Are there remote analytics manager jobs in Georgia?
Yes, and more than most fields. About 69% of analytics manager openings tied to Georgia are remote or hybrid as of September 2026, reflecting how well the role's core work adapts to distributed environments. Strategic reporting, model review, and stakeholder presentations are the functions most commonly performed fully remotely, while onboarding new team members and leading quarterly planning sessions tend to draw people into the office.
How can I get hired as an analytics manager in Georgia with little or no experience?
The most realistic entry path is moving into analytics management from a senior individual contributor role, not applying to manager titles directly. Georgia employers including The Home Depot, Equifax, and Cox Enterprises run internal development programs and regularly promote senior analysts who demonstrate project ownership and informal mentorship. Lateral moves from data analyst, business intelligence developer, or marketing analyst roles are the most common door-openers, and earning a Google Data Analytics or Tableau certification gives a candidate a concrete credential that Georgia hiring managers cite in job descriptions.
Where can I find and apply to analytics manager jobs in Georgia?
You can find and apply to analytics manager jobs in Georgia on Migrate Mate, which lists current Georgia openings across industries and experience levels. Find the roles that fit your background and apply directly from the listing.
See All 30 Analytics Manager Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
Find Analytics Manager Jobs