Assistant General Manager Jobs in Kansas

JOB DESCRIPTIONAssistant General Manager (AGM) – Closing Shift

Company: Dairy Queen
Location: Shawnee West
Position: Assistant General Manager (AGM) – Closing Shift
Department: Restaurant Operations
Reports To: General Manager / Restaurant Manager
Shift: Closing Shift
Employment Type: Full-Time

1. Position Summary

The Assistant General Manager (AGM) – Closing Shift is responsible for leading the restaurant team during the evening and closing operations at the Dairy Queen Shawnee West location. The AGM ensures excellent guest service, food quality, operational efficiency, team performance, and compliance with Dairy Queen standards.

The AGM will take ownership of the restaurant during the closing shift, ensuring that all operational, cash-handling, cleaning, inventory, food-safety, and security procedures are completed accurately before the restaurant is closed.

2. Key ResponsibilitiesA. Shift Leadership & Team Management

• Lead and supervise the restaurant team during the closing shift.
• Assign daily responsibilities and positions to team members.
• Monitor employee performance, productivity, attendance, and adherence to company policies.
• Provide coaching and on-the-job training to team members.
• Maintain a positive, professional, and respectful work environment.
• Support the General Manager with employee development and performance management.
• Ensure adequate staffing and effective deployment throughout the shift.
• Handle employee concerns and escalate significant issues to the General Manager.

B. Guest Service

• Ensure every guest receives friendly, fast, and professional service.
• Monitor customer satisfaction and resolve guest complaints promptly.
• Handle service recovery situations professionally and within company guidelines.
• Ensure orders are accurate and prepared according to Dairy Queen standards.
• Lead by example in maintaining a customer-first culture.

C. Food Quality & Safety

• Ensure all food and beverage products meet Dairy Queen quality standards.
• Monitor food preparation, portion control, holding times, temperatures, and product presentation.
• Ensure proper food rotation and storage using FIFO procedures.
• Maintain strict compliance with food-safety and sanitation requirements.
• Conduct required temperature and safety checks.
• Immediately address any food-safety or quality concerns.

D. Closing Operations

The AGM is primarily accountable for ensuring a complete and accurate restaurant close, including:

• Completing the closing checklist before leaving the restaurant.
• Ensuring all food is properly stored, labeled, dated, and rotated.
• Completing end-of-day inventory requirements as assigned.
• Ensuring kitchen equipment and workstations are properly cleaned and sanitized.
• Ensuring dining areas, counters, restrooms, kitchen, storage areas, and exterior areas are cleaned.
• Checking that all equipment is properly turned off or placed in the required closing condition.
• Ensuring trash and waste are properly disposed of.
• Verifying that doors, windows, equipment, and other required areas are secured.
• Ensuring the restaurant is left clean, organized, and ready for the next operating day.
• Confirming that all closing procedures are completed before the team leaves.

E. Cash & Financial Controls

• Follow all cash-handling procedures accurately.
• Monitor cash registers and cash transactions during the shift.
• Complete closing cash procedures and required documentation.
• Verify cash drawers according to company policy.
• Report any cash discrepancies immediately to the General Manager.
• Ensure deposits and other financial materials are handled according to company procedures.
• Prevent unauthorized access to cash and financial information.

F. Inventory & Waste Control

• Monitor product usage and minimize unnecessary waste.
• Ensure proper portion control and product handling.
• Record waste accurately according to company procedures.
• Identify inventory shortages or operational issues and report them.
• Assist with inventory counts when required.
• Ensure closing stock is properly organized for the next shift.

G. Cleanliness & Maintenance

• Maintain high standards of restaurant cleanliness throughout the shift.
• Conduct regular checks of the dining area, kitchen, restrooms, and exterior.
• Ensure all closing cleaning duties are completed properly.
• Report equipment breakdowns, maintenance issues, or safety hazards immediately.
• Ensure the restaurant is presentable and operational for the following day.

H. Safety & Security

• Follow all company safety, security, and emergency procedures.
• Ensure employees follow safe working practices.
• Address workplace hazards immediately.
• Ensure the restaurant is properly secured at closing.
• Report accidents, injuries, security incidents, or other serious issues to management promptly.
• Follow key, alarm, and building-security procedures as applicable.

3. Opening-Day Readiness

Although the position is focused on closing operations, the AGM is responsible for ensuring that the restaurant is properly prepared for the following day's operation.

This includes:

• Leaving sufficient product and supplies properly organized.
• Ensuring equipment and work areas are ready for opening.
• Completing all required cleaning and sanitation.
• Communicating operational issues to the opening team or General Manager.
• Leaving clear notes regarding inventory, maintenance, staffing, guest issues, or other matters requiring follow-up.

4. Leadership Expectations

The AGM is expected to:

• Lead by example at all times.
• Maintain high standards of accountability and professionalism.
• Make sound operational decisions during the shift.
• Communicate clearly with team members and management.
• Remain calm and professional during busy periods.
• Motivate employees and recognize good performance.
• Address performance issues promptly and appropriately.
• Protect the reputation and standards of the Dairy Queen brand.

5. Required Qualifications

• Previous restaurant, fast-food, retail, or hospitality management/supervisory experience preferred.
• Previous experience leading a team in a high-volume environment preferred.
• Strong customer-service and communication skills.
• Ability to work independently and make decisions during the closing shift.
• Strong organizational and time-management skills.
• Basic cash-handling and inventory-control knowledge.
• Ability to train and coach employees effectively.
• Food-safety certification or willingness to obtain required certification.
• Ability to work evenings, weekends, and holidays as required.

6. Physical Requirements

The position requires the ability to:

• Stand and walk for extended periods.
• Frequently bend, reach, lift, and move items.
• Lift and carry supplies within reasonable workplace limits.
• Work in a fast-paced restaurant environment.
• Work around cooking equipment, refrigeration areas, and cleaning chemicals while following safety procedures.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Shawnee, KS 66226 (Required)

Ability to Relocate:

• Shawnee, KS 66226: Relocate before starting work (Required)

Work Location: In person