Business Analyst Jobs in Massachusetts
Business Analyst jobs in Massachusetts are among the most active in the country, with strong demand across financial services, healthcare technology, and life sciences from entry-level associates through senior and principal roles. Boston, Cambridge, and Worcester anchor most of the hiring, with major employers such as Fidelity Investments, Blue Cross Blue Shield of Massachusetts, and Mass General Brigham consistently seeking analysts across product, data, and process improvement specialties. Agile delivery, healthcare informatics, and financial systems analysis are the most in-demand sub-areas right now. Find a role that fits below and apply directly.
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Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
Job Summary
The Senior Business Systems & Process Analyst partners with WWTS IT and business process owners to evaluate and prioritize business process changes and proposed IT activities, then integrate those changes into new and existing business operations.
As a liaison between users and IT developers, the Senior Business Systems & Process Analyst translates business problems into requirements for new business and application solutions.
Responsibilities
- Manage and prioritize Service Request incidents Provide support and expertise.
- Facilitate onboarding for new clients and implementation of additional services for existing clients, working with business teams, operational leadership, and IT.
- Coordinate the gathering and documentation of client-specific business requirements, operational workflows, system configurations, and service delivery expectations.
- Translate client onboarding and service delivery requirements into actionable tasks, development requests, and system enhancements.
- Identify opportunities to improve existing processes, tools and reporting
- Design and implement comprehensive solutions that combine business process and/or application refinements.
- Gather information from business process owners and leadership, then communicate the resulting business needs and requirements to IT staff.
- Communicate with clients and business users to assess technical needs
- Develop business requirements documents (BRDs), test plans, and project plans. Work with developers to define system requirements and lead user acceptance testing (UAT).
- Meeting with Developers to review requirements and project plans
- Write test plans, implementation schedules, and training documents
- Participate in and/or coordinate unit testing, end-user testing, training, and implementation.
- Provide support for business systems
- Track onboarding milestones, dependencies, outstanding requirements, and implementation issues to help ensure successful and timely service launches.
- Identify opportunities to standardize and improve client onboarding processes, reduce manual activities, and improve efficiency and consistency of service delivery.
Qualifications
Requirements
Education and Experience:
- May require a Bachelor’s degree; typically requires 4-7 years of relevant experience.
- Experience with business intelligence reporting tools such as PowerBI, Sisense, SQL querying.
- Experience with Web, Mobile application development and support.
- Experience in service ticketing systems development and support is important.
Certifications and/or Qualifications:
- Knowledge of relevant technical software
Skills:
- Strong written and oral communication skills
- Strong organizational skills
- Strong customer service skills
- Ability to manage large amounts of data and information
Additional Information
All your information will be kept confidential according to EEO guidelines.
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
Job Summary
The Senior Business Systems & Process Analyst partners with WWTS IT and business process owners to evaluate and prioritize business process changes and proposed IT activities, then integrate those changes into new and existing business operations.
As a liaison between users and IT developers, the Senior Business Systems & Process Analyst translates business problems into requirements for new business and application solutions.
Responsibilities
- Manage and prioritize Service Request incidents Provide support and expertise.
- Facilitate onboarding for new clients and implementation of additional services for existing clients, working with business teams, operational leadership, and IT.
- Coordinate the gathering and documentation of client-specific business requirements, operational workflows, system configurations, and service delivery expectations.
- Translate client onboarding and service delivery requirements into actionable tasks, development requests, and system enhancements.
- Identify opportunities to improve existing processes, tools and reporting
- Design and implement comprehensive solutions that combine business process and/or application refinements.
- Gather information from business process owners and leadership, then communicate the resulting business needs and requirements to IT staff.
- Communicate with clients and business users to assess technical needs
- Develop business requirements documents (BRDs), test plans, and project plans. Work with developers to define system requirements and lead user acceptance testing (UAT).
- Meeting with Developers to review requirements and project plans
- Write test plans, implementation schedules, and training documents
- Participate in and/or coordinate unit testing, end-user testing, training, and implementation.
- Provide support for business systems
- Track onboarding milestones, dependencies, outstanding requirements, and implementation issues to help ensure successful and timely service launches.
- Identify opportunities to standardize and improve client onboarding processes, reduce manual activities, and improve efficiency and consistency of service delivery.
Qualifications
Requirements
Education and Experience:
- May require a Bachelor’s degree; typically requires 4-7 years of relevant experience.
- Experience with business intelligence reporting tools such as PowerBI, Sisense, SQL querying.
- Experience with Web, Mobile application development and support.
- Experience in service ticketing systems development and support is important.
Certifications and/or Qualifications:
- Knowledge of relevant technical software
Skills:
- Strong written and oral communication skills
- Strong organizational skills
- Strong customer service skills
- Ability to manage large amounts of data and information
Additional Information
All your information will be kept confidential according to EEO guidelines.
See All 132+ Business Analyst Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Business Analyst JobsBusiness Analyst Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Business Analyst Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- State Street19
- MKS5
- Whoop3
- Fidelity Investments3
- Rhythm Pharmaceuticals3
Top Industries Hiring
- Technology & Software
- Biotechnology & Pharmaceuticals
- Consulting & Professional Services
- Staffing & Recruiting
- Banking & Financial Services
What Massachusetts Employers Look For
The qualifications that appear most often in business analyst jobs across Massachusetts.
- Bachelor's degree in business, information systems, finance, or a related field
- Two or more years of experience gathering and documenting business requirements
- Proficiency in SQL, Excel, or BI tools such as Tableau or Power BI
- Familiarity with Agile or Scrum frameworks and participation in sprint ceremonies
- Experience working with healthcare, financial services, or life sciences stakeholders
- Certification such as CBAP, PMI-PBA, or equivalent preferred by many Massachusetts employers
Business Analyst Jobs in Massachusetts: Frequently Asked Questions
How do you become a business analyst in Massachusetts?
Massachusetts has no state-issued license or registration required for business analysts, so the path runs through education and credentials. Most employers expect a bachelor's degree in business administration, information systems, or a related field. From there, earning a Certified Business Analysis Professional credential through the International Institute of Business Analysis, or a PMI-PBA through the Project Management Institute, meaningfully strengthens a Massachusetts application, particularly for roles in the state's large financial services and healthcare sectors.
Which companies hire business analysts in Massachusetts?
Employers hiring business analysts in Massachusetts right now include State Street, MKS, and Whoop, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of insurance, asset management, and academic medical center organizations means steady, recurring demand rather than purely project-driven hiring cycles.
Which Massachusetts cities have the most business analyst jobs?
Boston, Quincy, and Cambridge have the most business analyst openings in Massachusetts. Boston dominates because of its density of financial institutions, teaching hospitals, and technology firms, while Cambridge draws heavy hiring from biotech and university-affiliated organizations, and Worcester's growing healthcare and insurance presence supports a consistent secondary market.
Are there remote business analyst jobs in Massachusetts?
Yes, and more than most fields. Business analysis is fundamentally a desk-based, communication-driven role, which makes it well-suited to remote and hybrid arrangements. About 74% of business analyst openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting how widely distributed teams have become in tech and financial services. Requirements definition, stakeholder interviews, and documentation work transfer readily to distributed environments.
How can I get hired as a business analyst in Massachusetts with little or no experience?
The most realistic entry path is a lateral move from a data-adjacent or operations role, such as financial analyst, project coordinator, or quality assurance associate, where you already work with requirements or process documentation. Large Massachusetts employers like Fidelity, Liberty Mutual, and academic medical centers such as Partners HealthCare affiliates run associate analyst and rotational programs for recent graduates. Building a portfolio of process maps or requirements documents and earning an entry-level IIBA certification gives candidates a concrete edge when competing for those programs.
Where can I find and apply to business analyst jobs in Massachusetts?
You can find and apply to business analyst jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search the listings, find roles that match your experience and target industry, and apply directly to the ones that fit.
See All 132+ Business Analyst Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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