Business Office Associate Jobs in Hawaii
Business Office Associate jobs in Hawaii are concentrated in Honolulu, Hilo, and Kailua-Kona, where healthcare systems, hospitality management companies, and state government agencies generate steady demand at every level from entry-level coordinators to senior administrative specialists. Major employers with a lasting presence in Hawaii, including The Queen's Health Systems, Hawaii Pacific Health, and Hilton Grand Vacations, regularly hire business office associates across billing, patient accounts, and administrative operations. Scheduling coordination, medical billing support, and accounts receivable management are the most in-demand specialties across the island chain. Find a role that fits below and apply directly.
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To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
- Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
- Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
- Manage staff to ensure vault opening, closing and balancing procedures are completed
- Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
- Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
- Oversee recruiting/selection, on-boarding and initial training of team members
- Administer budget, purchasing, tracking and records retention for business expenses
- Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
- Promote member service excellence and lead team to deliver quality service
- Liaise with other branches to support business growth and continuity of regional operations
- Analyze reports and conduct trend analysis to optimize business performance
- Analyze and solve problems without clear precedent
- Ensure compliance with all security, safety and emergency preparedness procedures
- Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc
- Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
- Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
- Perform supervisory/managerial responsibilities:
- Manage daily activities
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor, and counsel staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
- Perform other duties as assigned
- Three years' experience in grade level 76 (or higher) or applicable external experience
- Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
- Experience in leading and managing in diverse and complex operational environments
- Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
- Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
- Advanced knowledge of functions relating to cash and ATM operations
- Working knowledge of financial institution and lending practices, principles and regulations
- Working knowledge of retail banking industry best practices
- Experience in member/customer service operations
- Experience in responding to requests regarding complex financial information/data
- Experience in supervising and leading employees
- Experience in training and developing staff
- Exposure to developing/maintaining community and command relations
- Ability to manage multiple priorities independently and/or in a team environment
- Effective skill analyzing statistics and reports to determine business performance and trends
- Effective organizational, planning and time management skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills
Desired Qualifications
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
Additional Information
Hours:
Available Monday - Saturday, hours based on business needs.
Location:
- 25 Kaneohe Bay Dr Ste 220 Kailua, Hawaii 96734
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
- Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
- Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
- Manage staff to ensure vault opening, closing and balancing procedures are completed
- Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
- Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
- Oversee recruiting/selection, on-boarding and initial training of team members
- Administer budget, purchasing, tracking and records retention for business expenses
- Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
- Promote member service excellence and lead team to deliver quality service
- Liaise with other branches to support business growth and continuity of regional operations
- Analyze reports and conduct trend analysis to optimize business performance
- Analyze and solve problems without clear precedent
- Ensure compliance with all security, safety and emergency preparedness procedures
- Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc
- Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
- Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
- Perform supervisory/managerial responsibilities:
- Manage daily activities
- Ensure adequate/skilled staffing; select employees
- Establish performance goals and priorities
- Prepare, conduct and review performance appraisals
- Develop, mentor, and counsel staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
- Ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
- Perform other duties as assigned
- Three years' experience in grade level 76 (or higher) or applicable external experience
- Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
- Experience in leading and managing in diverse and complex operational environments
- Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
- Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
- Advanced knowledge of functions relating to cash and ATM operations
- Working knowledge of financial institution and lending practices, principles and regulations
- Working knowledge of retail banking industry best practices
- Experience in member/customer service operations
- Experience in responding to requests regarding complex financial information/data
- Experience in supervising and leading employees
- Experience in training and developing staff
- Exposure to developing/maintaining community and command relations
- Ability to manage multiple priorities independently and/or in a team environment
- Effective skill analyzing statistics and reports to determine business performance and trends
- Effective organizational, planning and time management skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills
Desired Qualifications
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
Additional Information
Hours:
Available Monday - Saturday, hours based on business needs.
Location:
- 25 Kaneohe Bay Dr Ste 220 Kailua, Hawaii 96734
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
See All 48 Business Office Associate Jobs in Hawaii
Find roles in Hawaii that match your experience and apply in just a few clicks.
Find JobsBusiness Office Associate Jobs by City in Hawaii
Where Hawaii roles are concentrated, by current openings.
Business Office Associate Job Market in Hawaii
A snapshot from current Hawaii openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
What Hawaii Employers Look For
The qualifications that appear most often in business office associate jobs across Hawaii.
- High school diploma or GED required, associate degree in business or healthcare administration preferred
- Proficiency in Microsoft Office Suite, especially Excel and Word, required for most roles
- One or more years of experience in medical billing, accounts receivable, or administrative support
- Familiarity with electronic health records systems such as Epic or Meditech highly preferred
- Strong written and verbal communication skills for patient and vendor correspondence
- Ability to handle confidential records in compliance with HIPAA privacy regulations
Business Office Associate Jobs in Hawaii: Frequently Asked Questions
How do you become a business office associate in Hawaii?
Most Hawaii employers require a high school diploma or equivalent, though an associate degree in business administration, health information management, or a related field strengthens your candidacy significantly. Hawaii does not issue a state license specific to business office associates, so the practical path is completing relevant coursework, earning a nationally recognized credential such as a Certified Medical Administrative Assistant designation, and applying directly to healthcare systems or hospitality management companies with administrative openings.
Which companies hire business office associates in Hawaii?
Companies currently hiring business office associates in Hawaii include Sentinel Health Services, Hawaii State Department of Education, and Foodland Super Market, per current listings on Migrate Mate as of July 2026. Healthcare systems and resort management groups on Oahu account for the largest share of openings, making them the most consistent sources of new postings across the state.
Which Hawaii cities have the most business office associate jobs?
Honolulu, Lahaina, and Kailua-Kona have the most business office associate openings in Hawaii. Honolulu dominates because it is home to the state's largest hospital systems, corporate headquarters, and government offices, while Hilo and Kailua-Kona see consistent demand from healthcare facilities and resort management operations serving the Big Island's growing population and tourism sector.
Are there remote business office associate jobs in Hawaii?
Yes, but they are less common than in purely desk-based fields because many business office associate roles involve in-person patient interaction, front-desk coverage, or on-site records management. About 21% of business office associate openings tied to Hawaii are remote or hybrid as of July 2026, and those positions are most often in medical billing review, insurance verification, and back-office accounts receivable work that can be completed off-site.
How can I get hired as a business office associate in Hawaii with little or no experience?
The most realistic entry path is applying for an administrative assistant or patient services representative role at one of Hawaii's large healthcare systems, such as The Queen's Health Systems or Hawaii Pacific Health, which regularly bring in candidates without direct experience and provide on-the-job billing and records training. Front desk and scheduling coordinator positions at medical offices or hotel management companies are natural lateral moves that build the core skills employers look for, and completing a certified medical administrative assistant course through a community college like Kapiolani or Hawaii Community College gives candidates a measurable edge.
Where can I find and apply to business office associate jobs in Hawaii?
You can find and apply to business office associate jobs in Hawaii on Migrate Mate, which lists current Hawaii openings across healthcare systems, hospitality management groups, and state agencies. Find the roles that fit your experience and apply directly to the employers posting them.
See All 48 Business Office Associate Jobs in Hawaii
Find roles in Hawaii that match your experience and apply in just a few clicks.
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