Care Coordinator Jobs in Nevada
Care Coordinator jobs in Nevada are concentrated in managed care, behavioral health, and hospital-based case management, with demand stretching from entry-level roles to senior population health positions. Las Vegas, Henderson, and Reno are the primary hiring metros, anchored by large employers such as UnitedHealth Group, DaVita, and Renown Health. The most in-demand specialties right now are chronic disease management, Medicaid managed care coordination, and post-acute transitions. See the openings below and apply to the ones that match your experience.
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- 6543 S Las Vegas Blvd, Las Vegas, NV, USA
- Full Time
Team Lead Care Coordinator – Remote
Company: PrimeCare Benefits Group
Position: Team Lead Care Coordinator
Location: Remote (Occasional Onsite Attendance Required)
Employment Type: Full-Time
FLSA Classification: Non-Exempt (Hourly)
Union Status: Union-Represented Position
Reports To: Senior Lead of Strategic Operations
About the Opportunity
PrimeCare Benefits Group is seeking an experienced, motivated, and customer-focused Team Lead Care Coordinator to join our team!
This position is ideal for someone who enjoys helping others, has strong knowledge of healthcare benefits administration, and is ready to take on a leadership role.
As a Team Lead Care Coordinator, you will serve as a key resource for our Care Coordination team, providing daily guidance, coaching, training, and operational support while ensuring members and providers receive exceptional service.
You will work closely with the Senior Lead of Strategic Operations to maintain performance standards, improve workflows, and support the team's continued success.
This is a remote position with occasional required onsite attendance for meetings, training, and operational needs.
Key Responsibilities
Team Leadership & Support
Provide day-to-day guidance, coaching, and operational support to Care Coordinators.
Serve as the primary resource for team members regarding referrals, authorizations, eligibility verification, and dental and vision benefit inquiries.
Monitor daily workloads and assist with distributing tasks to ensure timely completion.
Train and onboard new Care Coordinators and support ongoing employee development.
Assist with monitoring productivity, call quality, processing accuracy, and performance standards.
Identify workflow challenges and recommend improvements to enhance efficiency and customer service.
Serve as the first point of escalation for complex member, provider, and operational concerns.
Assist leadership with quality reviews, reporting, audits, and departmental projects.
Foster a positive, collaborative, and accountable team environment.
Member & Provider Support
Answer incoming calls from members, providers, and office staff regarding dental and vision benefit plans.
Assist with eligibility verification, benefit coverage, referral and authorization status, and general plan inquiries.
Resolve member and provider concerns professionally, accurately, and efficiently.
Document all interactions thoroughly in the appropriate systems.
Collaborate with internal departments to resolve claims, eligibility, authorization, and service-related issues.
Referral & Authorization Processing
Review, enter, and process dental and vision referrals and authorization requests.
Ensure referrals and authorizations are processed accurately and within 48 hours of receipt.
Review submitted requests for completeness and accuracy.
Assist team members with complex referrals, authorization requirements, and benefit-related questions.
Support compliance with established procedures, turnaround times, and quality standards.
Quality, Compliance & Performance
Support call center performance goals, including an abandonment rate below 3% and an average speed to answer of less than 30 seconds.
Monitor team performance and assist leadership in identifying opportunities for improvement.
Help maintain accuracy and consistency in referral and authorization processing.
Ensure professional communication and the protection of confidential member information.
Follow HIPAA regulations, company policies, and applicable service requirements.
Participate in leadership meetings, training sessions, coaching, and operational reviews.
Qualifications
Required:
High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service, problem-solving, and organizational abilities.
Ability to provide guidance and support to coworkers while maintaining a professional and collaborative approach.
Strong attention to detail and accuracy in data entry and documentation.
Ability to prioritize multiple responsibilities and work effectively in a fast-paced environment.
Proficiency with Microsoft Office and the ability to navigate multiple software systems.
Ability to work independently and maintain accountability in a remote environment.
Reliable internet connection and a quiet, professional workspace.
Preferred:
1–2 years of customer service or call center experience.
Previous experience in a team lead, training, mentoring, or coaching capacity.
Experience in dental, vision, health insurance, or managed care.
Knowledge of insurance eligibility verification, referrals, and prior authorizations.
Experience monitoring productivity, quality assurance, and workflow performance.
Bilingual communication skills.
What We're Looking For
We're looking for someone who is:
A supportive leader: Enjoys coaching, mentoring, and helping team members succeed.
Customer-focused: Committed to providing outstanding service to members and providers.
Detail-oriented: Understands the importance of accuracy, timely processing, and compliance.
A strong problem-solver: Can confidently address complex situations and recommend practical solutions.
Organized and dependable: Able to balance individual responsibilities with daily team support.
Collaborative: Builds positive working relationships and contributes to a productive team environment.
Adaptable: Comfortable managing changing priorities and supporting operational improvements.
Work Environment & Schedule
Remote work environment.
Occasional mandatory onsite attendance for meetings, leadership training, and operational needs.
Frequent phone communication, computer use, and interaction with team members throughout the workday.
Ability to remain seated and work at a computer for extended periods.
Must maintain a professional, distraction-free workspace suitable for handling confidential information.
Additional Position Information
This is a union-represented position subject to the terms and conditions of the applicable collective bargaining agreement.
The Team Lead Care Coordinator provides daily operational guidance and support to Care Coordinators while working closely with the Senior Lead of Strategic Operations to achieve departmental goals.
Why Join Our Team?
At PrimeCare Benefits Group, we are committed to delivering exceptional service and helping members access the dental and vision care they need.
Our Care Coordination team plays an essential role in supporting members, assisting providers, and ensuring referrals and authorizations are processed efficiently and accurately.
As a Team Lead Care Coordinator, you'll have the opportunity to make a meaningful impact by supporting your team, improving processes, and contributing to the overall success of our organization.
If you're an experienced customer service professional who enjoys mentoring others and is ready to take the next step in your career, we encourage you to apply!
Apply today to join our team!
PrimeCare Benefits Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants without regard to any legally protected status.
See All 19 Care Coordinator Jobs in Nevada
Find roles in Nevada that match your experience and apply in just a few clicks.
Find Care Coordinator JobsCare Coordinator Jobs by City in Nevada
Where Nevada roles are concentrated, by current openings.
Care Coordinator Job Market in Nevada
A snapshot from current Nevada openings, updated as new roles post.
Who's Hiring
What Nevada Employers Look For
The qualifications that appear most often in care coordinator jobs across Nevada.
- Active Nevada or multistate-recognized case management or social work credential preferred
- Associate or bachelor's degree in nursing, social work, or a health-related field
- One or more years of care coordination, case management, or utilization review experience
- Proficiency with electronic health records systems such as Epic or Athenahealth
- Strong knowledge of Medicaid, Medicare, or managed care plan requirements in Nevada
- Demonstrated ability to coordinate with multidisciplinary care teams and community resources
Care Coordinator Jobs in Nevada: Frequently Asked Questions
How do you become a care coordinator in Nevada?
Most care coordinator roles in Nevada require at least an associate degree in nursing, social work, or a related health field, though a bachelor's degree is increasingly preferred. Nurses entering the role should hold an active Nevada RN license issued by the Nevada State Board of Nursing. Social workers should hold a Nevada license through the Board of Examiners for Social Workers. The Certified Case Manager credential from the Commission for Case Manager Certification strengthens any application and is required by several large Nevada managed care employers.
Which companies hire care coordinators in Nevada?
Companies currently hiring care coordinators in Nevada include Keplr Vision, Nevada Dental Benefits, and Optum, per current listings on Migrate Mate as of October 2026. Nevada's large Medicaid managed care market and growing senior population keep demand steady across both hospital systems and insurance-side organizations.
Which Nevada cities have the most care coordinator jobs?
Las Vegas, Reno, and Sparks consistently post the most care coordinator openings in Nevada. Las Vegas and Henderson drive the bulk of listings because the metro is home to most of the state's large hospital networks, managed care plan offices, and Medicaid contractors, while Reno's concentration of regional health systems and the UNR Health Sciences campus supports a steady secondary market.
Are there remote care coordinator jobs in Nevada?
Yes, but they are less common than in purely desk-based fields because many care coordinator roles involve in-person patient contact or facility-based care conferences. About 71% of care coordinator openings tied to Nevada are remote or hybrid as of October 2026, reflecting a real but limited share of the market. The positions most likely to be fully remote are telephonic case management and utilization review roles with Nevada-licensed managed care or insurance organizations.
How can I get hired as a care coordinator in Nevada with little or no experience?
The most realistic entry path is lateral movement from a direct patient-care role such as medical assistant, patient navigator, or home health aide into a coordinator position at the same employer. Nevada-based health systems including Valley Health System and Renown Health periodically post new-grad case management associate or care transitions roles that offer on-the-job training. Earning a Certified Case Manager credential or a Nevada CNA license while working in an adjacent role signals readiness to hiring managers and makes candidates significantly more competitive for coordinator openings.
Where can I find and apply to care coordinator jobs in Nevada?
You can find and apply to care coordinator jobs in Nevada on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience, credentials, and preferred location, then apply directly to the ones that fit.
See All 19 Care Coordinator Jobs in Nevada
Find roles in Nevada that match your experience and apply in just a few clicks.
Find Care Coordinator Jobs