Care Manager Jobs in Iowa
Care Manager jobs in Iowa are concentrated in Des Moines, Cedar Rapids, and Iowa City, where large integrated health systems and managed care organizations drive consistent demand at every level from entry-level case coordinator to senior care manager. UnityPoint Health, MercyOne, and the University of Iowa Health Care are among the most established employers in the state, with ongoing openings across behavioral health, geriatric care management, and complex case coordination. Demand is particularly strong in Medicaid waiver programs and community-based long-term services settings. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 31+ Care Manager jobs
PRIMARY DUTIES/KEY RESPONSIBILITIES
- Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
- Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
- Partners with managers from Manheim operating locations, Manheim Corporate and other Cox Auto teams to address any issues related to auction customer service.
- Represent the perspective of the client in development of auction, OVE.com, Simulcast and Manheim.com business practices, processes and policies.
- Collaborate with Client Services leadership to ensure optimum levels of service, as well as assist in development and implementation of CS/Cox Automotive projects.
- Analyzes current and past trends in key performance indicators, ensuring processes are in place to address and resolve.
- Monitors performance metrics, including for service delivery and for sales / potential sales, and defines and executes actions to close identified gaps.
- Ensure coaching and training methods are applied to all employees on a consistent basis in order to foster continuous improvement.
- Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.
- Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
- Lead a team of functional leaders and employees responsible for contact center operations performance.
- Maintain and develop assigned staff by ensuring they are recruited, selected, oriented, and trained, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
- Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
- Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned. Required Experience & Specialized Knowledge and Skills
- BA/BS degree with 8+ years of relevant work experience with at least 3 years' experience in a management/leadership role; or equivalent combination of education and work-related experience "or "BA/BS degree in related field and 10 years related experience with at least 3 years' experience in a management or lead role; or equivalent combination of education and work-related experience.
- Extensive Contact center and/or client interfacing experience preferred. Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal skills required. Ability to foster productive and professional internal and external business relationships.
- Ability to performance manage and coach team.
- Effective management, customer service, and organizational skills required. Knowledge of contract and title regulations.
- Experiencing managing team responsible for achieving KPI results in the areas of quality, hold times, and voice of customer survey results.
- Experience managing client escalations to achieve satisfactory resolution. Strong computer and software knowledge essential. Knowledge of CRC-related systems required (Genesys, Salesforce).
- Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.
- Manual dexterity.
USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/29/2026
EOE, including disability/vets
PRIMARY DUTIES/KEY RESPONSIBILITIES
- Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
- Assist in administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, resolving problems, etc.
- Partners with managers from Manheim operating locations, Manheim Corporate and other Cox Auto teams to address any issues related to auction customer service.
- Represent the perspective of the client in development of auction, OVE.com, Simulcast and Manheim.com business practices, processes and policies.
- Collaborate with Client Services leadership to ensure optimum levels of service, as well as assist in development and implementation of CS/Cox Automotive projects.
- Analyzes current and past trends in key performance indicators, ensuring processes are in place to address and resolve.
- Monitors performance metrics, including for service delivery and for sales / potential sales, and defines and executes actions to close identified gaps.
- Ensure coaching and training methods are applied to all employees on a consistent basis in order to foster continuous improvement.
- Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.
- Participate in operational process development and implementation of projects. Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.
- Lead a team of functional leaders and employees responsible for contact center operations performance.
- Maintain and develop assigned staff by ensuring they are recruited, selected, oriented, and trained, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
- Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
- Enforce all company policies and procedures related to employee and customer conduct.
Perform other duties as assigned. Required Experience & Specialized Knowledge and Skills
- BA/BS degree with 8+ years of relevant work experience with at least 3 years' experience in a management/leadership role; or equivalent combination of education and work-related experience "or "BA/BS degree in related field and 10 years related experience with at least 3 years' experience in a management or lead role; or equivalent combination of education and work-related experience.
- Extensive Contact center and/or client interfacing experience preferred. Strong customer service orientation.
- Excellent communication (written and verbal) and interpersonal skills required. Ability to foster productive and professional internal and external business relationships.
- Ability to performance manage and coach team.
- Effective management, customer service, and organizational skills required. Knowledge of contract and title regulations.
- Experiencing managing team responsible for achieving KPI results in the areas of quality, hold times, and voice of customer survey results.
- Experience managing client escalations to achieve satisfactory resolution. Strong computer and software knowledge essential. Knowledge of CRC-related systems required (Genesys, Salesforce).
- Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.
- Manual dexterity.
USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/29/2026
EOE, including disability/vets
See All 31 Care Manager Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find Care Manager JobsCare Manager Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Care Manager Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Education
- Insurance
What Iowa Employers Look For
The qualifications that appear most often in care manager jobs across Iowa.
- Active Iowa RN license or a licensed clinical social worker credential recognized in Iowa
- Bachelor's degree in nursing, social work, or a related health and human services field
- Minimum two years of direct clinical or case management experience in a healthcare setting
- Familiarity with Medicaid waiver programs and Iowa's managed care organization structures
- Proficiency in electronic health records and care coordination documentation platforms
- Strong knowledge of community resources and referral networks across Iowa's service regions
Care Manager Jobs in Iowa: Frequently Asked Questions
How do you become a care manager in Iowa?
The path depends on your professional background. Nurses must hold an active Iowa RN license issued by the Iowa Board of Nursing, while social workers need licensure through the Iowa Board of Social Work. Many Iowa employers also expect or prefer the Certified Case Manager credential from the Commission for Case Manager Certification. A bachelor's degree in nursing, social work, or health administration is the typical education baseline for most care manager roles in the state.
Which companies hire care managers in Iowa?
Iowa care manager roles are posted by Arvum Senior Living, State Farm, and MercyOne and others right now, based on current listings on Migrate Mate as of August 2026. Iowa's largest health systems, managed care organizations, and county-based mental health regions are the most consistent sources of care manager openings across the state.
Which Iowa cities have the most care manager jobs?
Des Moines, Iowa City, and Carroll have the most care manager openings in Iowa right now. Des Moines dominates because it is home to major health system headquarters and the state's largest managed care organization offices, while Cedar Rapids and Iowa City draw significant volume from regional medical centers and the University of Iowa Health Care complex, which serves a broad catchment area well beyond the immediate metro.
Are there remote care manager jobs in Iowa?
Yes, but they are less common than in purely desk-based fields because care management involves care coordination that often requires in-person contact, site visits, or proximity to clinical teams. About 33% of care manager openings tied to Iowa are remote or hybrid as of August 2026, with remote work most often available in utilization review, telephonic case management, and managed care plan roles rather than field-based or hospital-embedded positions.
How can I get hired as a care manager in Iowa with little or no experience?
The most realistic entry path is a lateral move from a clinical or direct-service role, such as a staff RN, medical social worker, or home health aide, into a care coordinator or case coordinator position. UnityPoint Health and MercyOne both post care coordinator roles that serve as structured entry points into care management without requiring prior case management experience. Pursuing a Certified Case Manager credential or completing a care management certificate program while in an entry role gives candidates a concrete edge in Iowa's hiring market.
Where can I find and apply to care manager jobs in Iowa?
You can find and apply to care manager jobs in Iowa on Migrate Mate, which lists current Iowa openings. Search the roles available, identify the ones that fit your experience and preferred location, and apply directly to the positions that match.
See All 31 Care Manager Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find Care Manager Jobs