Care Manager Jobs in Florida
Care Manager jobs in Florida are in strong demand across managed care organizations, hospital systems, home health agencies, and behavioral health networks, with openings at every level from entry-level case coordinator through senior care manager and director. Miami, Tampa, and Orlando are the leading hiring markets, home to major employers such as UnitedHealth Group, Humana, and AdventHealth, all of which maintain large care management operations in the state. The most in-demand specialties include Medicaid managed care, geriatric care coordination, and behavioral health case management. Find a role that fits below and apply directly.
Find Care Manager JobsOverview
Open roles233+
Top employerIndependent Living Systems
Top cityTampa, FL
Cities hiring87
Work type79% On-site
Top industryHealthcare
Showing 5 of 233+ Care Manager jobs
Manager of Telerecruitment & Customer Care
We won't show you this job again
New 9h ago
OneBlood
Manager of Telerecruitment & Customer Care
Orlando, Florida
New 9h ago
Care Team Manager
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New 17h ago
Empath Health
Care Team Manager
Fort Lauderdale, Florida
New 17h ago
Care Manager
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New 18h ago
Discovery Management Group
Care Manager
Tallahassee, Florida
New 18h ago
Case Manager RN- Care Coordination Yellow
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New 23h ago
Tampa General Hospital
Case Manager RN- Care Coordination Yellow
Tampa, Florida
New 23h ago
Asst Patient Care Manager Specialty Mcc or
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New 23h ago
Moffitt Cancer Center
Asst Patient Care Manager Specialty Mcc or
Tampa, Florida
New 23h ago
New 9h ago
Manager of Telerecruitment & Customer Care
OneBlood·Orlando, Florida
Job functions:
Bachelor's degree
1,001-5,000 employees
Job Description
Overview:
Manages the day-to-day operations and performance of OneBlood's Telerecruitment and Customer Care functions, ensuring effective donor outreach, appointment generation, responsive customer service, and a positive donor experience.
Translates departmental strategy into consistent execution through workforce management, performance coaching, quality standards, campaign execution, technology optimization, and vendor coordination. Uses operational and donor response data to improve productivity, conversion, service levels, and overall team effectiveness.
Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
KNOWLEDGE, ABILITIES AND SKILLS:
PHYSICAL REQUIREMENTS:
Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.
Manages the day-to-day operations and performance of OneBlood's Telerecruitment and Customer Care functions, ensuring effective donor outreach, appointment generation, responsive customer service, and a positive donor experience.
Translates departmental strategy into consistent execution through workforce management, performance coaching, quality standards, campaign execution, technology optimization, and vendor coordination. Uses operational and donor response data to improve productivity, conversion, service levels, and overall team effectiveness.
The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Manages the daily operations of Telerecruitment and Customer Care functions, ensuring effective staffing, scheduling, workflow management, service levels, quality standards, and operational performance
- Leads, develops, and supports supervisors and team members through coaching, performance management, recognition, training, and employee development initiatives
- Directs the execution of donor recruitment campaigns and outreach activities in partnership with Marketing and department leadership to support donor engagement and collection goals
- Oversees Customer Care operations, including donor inquiries, case resolution, escalations, service recovery, online chat, and other digital donor interactions to ensure a positive donor experience
- Monitors and analyzes operational performance metrics, donor feedback, and key performance indicators to identify trends, improve processes, address barriers, and drive continuous improvement
- Establishes and maintains service, quality, and donor experience standards across all phone and digital communication channels
- Manages workforce planning and capacity strategies, including staffing models, scheduling, productivity expectations, attendance management, and recommendations regarding workforce needs
- Partners with Marketing, Operations, Analytics, and other stakeholders to align outreach efforts, optimize donor engagement strategies, and support organizational objectives
- Provides operational insights and recommendations regarding campaign effectiveness, donor response patterns, performance trends, and opportunities for process improvement
- Ensures supervisors and staff have the tools, resources, reporting, and support necessary to achieve departmental goals and maintain operational excellence.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree or equivalent from an accredited college or university; and five years management related experience; or equivalent combination of education, training and/or experience.
CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:
None
KNOWLEDGE, ABILITIES AND SKILLS:
- Knowledge of telerecruitment, donor recruitment, customer care, and donor engagement practices, including whole blood, apheresis, HLA, rare donor, and appointment management programs
- Knowledge of workforce management principles, including staffing models, scheduling, productivity management, forecasting, and resource allocation
- Knowledge of applicable regulatory requirements, organizational policies, and operational procedures governing donor recruitment and customer service activities
- Knowledge of performance management concepts, key performance indicators, quality assurance practices, and continuous improvement methodologies
- Skill in leading, coaching, developing, and motivating supervisors and staff to achieve operational goals and maintain high levels of engagement and performance
- Skill in analyzing operational data, identifying trends, evaluating performance metrics, and developing recommendations to improve efficiency, effectiveness, and donor experience
- Skill in managing multiple priorities, allocating resources, and ensuring timely completion of departmental objectives in a fast-paced environment
- Ability to build and maintain effective working relationships with employees, leadership, donors, and cross-functional stakeholders
- Ability to communicate effectively, both verbally and in writing, with diverse audiences and at all levels of the organization
- Ability to make sound operational decisions, resolve complex problems, and effectively manage escalated donor and employee issues
- Ability to lead change initiatives, implement new processes, and drive continuous improvement efforts across customer care and telerecruitment functions
- Ability to speak, read, write, and understand standard English
- Ability to travel or commute as needed with personal transportation to conduct organizational business.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.
ENVIRONMENTAL REQUIREMENTS:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.
OneBlood
Manager of Telerecruitment & Customer Care
Orlando, Florida
New 9h ago1,001-5,000 employees
Job functions:
Bachelor's degree
Job Description
Overview:
Manages the day-to-day operations and performance of OneBlood's Telerecruitment and Customer Care functions, ensuring effective donor outreach, appointment generation, responsive customer service, and a positive donor experience.
Translates departmental strategy into consistent execution through workforce management, performance coaching, quality standards, campaign execution, technology optimization, and vendor coordination. Uses operational and donor response data to improve productivity, conversion, service levels, and overall team effectiveness.
Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
KNOWLEDGE, ABILITIES AND SKILLS:
PHYSICAL REQUIREMENTS:
Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.
Manages the day-to-day operations and performance of OneBlood's Telerecruitment and Customer Care functions, ensuring effective donor outreach, appointment generation, responsive customer service, and a positive donor experience.
Translates departmental strategy into consistent execution through workforce management, performance coaching, quality standards, campaign execution, technology optimization, and vendor coordination. Uses operational and donor response data to improve productivity, conversion, service levels, and overall team effectiveness.
The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Manages the daily operations of Telerecruitment and Customer Care functions, ensuring effective staffing, scheduling, workflow management, service levels, quality standards, and operational performance
- Leads, develops, and supports supervisors and team members through coaching, performance management, recognition, training, and employee development initiatives
- Directs the execution of donor recruitment campaigns and outreach activities in partnership with Marketing and department leadership to support donor engagement and collection goals
- Oversees Customer Care operations, including donor inquiries, case resolution, escalations, service recovery, online chat, and other digital donor interactions to ensure a positive donor experience
- Monitors and analyzes operational performance metrics, donor feedback, and key performance indicators to identify trends, improve processes, address barriers, and drive continuous improvement
- Establishes and maintains service, quality, and donor experience standards across all phone and digital communication channels
- Manages workforce planning and capacity strategies, including staffing models, scheduling, productivity expectations, attendance management, and recommendations regarding workforce needs
- Partners with Marketing, Operations, Analytics, and other stakeholders to align outreach efforts, optimize donor engagement strategies, and support organizational objectives
- Provides operational insights and recommendations regarding campaign effectiveness, donor response patterns, performance trends, and opportunities for process improvement
- Ensures supervisors and staff have the tools, resources, reporting, and support necessary to achieve departmental goals and maintain operational excellence.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree or equivalent from an accredited college or university; and five years management related experience; or equivalent combination of education, training and/or experience.
CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:
None
KNOWLEDGE, ABILITIES AND SKILLS:
- Knowledge of telerecruitment, donor recruitment, customer care, and donor engagement practices, including whole blood, apheresis, HLA, rare donor, and appointment management programs
- Knowledge of workforce management principles, including staffing models, scheduling, productivity management, forecasting, and resource allocation
- Knowledge of applicable regulatory requirements, organizational policies, and operational procedures governing donor recruitment and customer service activities
- Knowledge of performance management concepts, key performance indicators, quality assurance practices, and continuous improvement methodologies
- Skill in leading, coaching, developing, and motivating supervisors and staff to achieve operational goals and maintain high levels of engagement and performance
- Skill in analyzing operational data, identifying trends, evaluating performance metrics, and developing recommendations to improve efficiency, effectiveness, and donor experience
- Skill in managing multiple priorities, allocating resources, and ensuring timely completion of departmental objectives in a fast-paced environment
- Ability to build and maintain effective working relationships with employees, leadership, donors, and cross-functional stakeholders
- Ability to communicate effectively, both verbally and in writing, with diverse audiences and at all levels of the organization
- Ability to make sound operational decisions, resolve complex problems, and effectively manage escalated donor and employee issues
- Ability to lead change initiatives, implement new processes, and drive continuous improvement efforts across customer care and telerecruitment functions
- Ability to speak, read, write, and understand standard English
- Ability to travel or commute as needed with personal transportation to conduct organizational business.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.
ENVIRONMENTAL REQUIREMENTS:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.
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Find Care Manager JobsCare Manager Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Tampa
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1 jobPort Charlotte
1 jobPort Saint Joe
1 jobWest Melbourne
1 jobSaint Augustine
1 jobNew Smyrna Beach
1 jobPort Saint Lucie
1 jobGreen Cove Springs
1 jobPalm Beach Gardens
1 jobCare Manager Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
- Independent Living Systems18
- VITAS Healthcare10
- IBIS Healthcare9
- Baptist Health South Florida8
- Physicians Regional Healthcare System8
Top Industries Hiring
- Healthcare & Medical Services
What Florida Employers Look For
The qualifications that appear most often in care manager jobs across Florida.
- Active Florida licensure as a registered nurse (RN) or licensed clinical social worker (LCSW) preferred or required
- Bachelor's degree in nursing, social work, health administration, or a closely related field
- Certified Case Manager (CCM) credential from the Commission for Case Manager Certification strongly preferred
- Minimum two to three years of clinical or case management experience in a healthcare setting
- Working knowledge of Medicaid, Medicare, and managed care utilization review processes
- Proficiency with electronic health record platforms and care management software such as Salesforce Health Cloud or Jiva
Care Manager Jobs in Florida: Frequently Asked Questions
How do you become a care manager in Florida?
Most care manager roles in Florida require either an active Florida RN license issued by the Florida Board of Nursing or an LCSW license issued by the Florida Board of Clinical Social Work, along with a bachelor's degree in a relevant health field. Many employers also expect the Certified Case Manager (CCM) credential. Candidates without a CCM can often qualify by completing the required supervised practice hours and sitting for the exam through the Commission for Case Manager Certification.
Which companies hire care managers in Florida?
Employers hiring care managers in Florida right now include Independent Living Systems, VITAS Healthcare, and IBIS Healthcare, based on current listings on Migrate Mate as of October 2026. Florida's large Medicaid managed care market and its substantial Medicare Advantage enrollment mean that major insurers and integrated health systems consistently maintain some of the highest care manager headcounts in the state.
Which Florida cities have the most care manager jobs?
Tampa, Jacksonville, and Orlando have the most care manager openings in Florida. Miami leads due to its large managed care and Medicaid plan operations serving a dense, multilingual population, while Tampa and Orlando generate consistent demand through their major hospital systems and regional insurance headquarters that coordinate care across broad suburban service areas.
Are there remote care manager jobs in Florida?
Yes, but they depend on the setting. About 21% of care manager openings tied to Florida are remote or hybrid as of October 2026, reflecting that a meaningful share of care management work is telephonic or documentation-based rather than hands-on. Telephonic utilization review and Medicaid population health roles are the most consistently remote, while hospital-based and field case management positions generally require on-site or in-person presence.
How can I get hired as a care manager in Florida with little or no experience?
The most realistic entry path is moving into a care coordinator or patient navigator role first, as Florida health systems including AdventHealth and HCA Florida regularly post these positions for candidates with a nursing or social work degree but limited case management hours. Community health worker roles at Florida's Medicaid managed care plans also serve as a common bridge. Earning your CCM eligibility hours in any direct patient-contact role and pursuing a Florida RN or LCSW license makes a candidate substantially more competitive for the next step up.
Where can I find and apply to care manager jobs in Florida?
You can find and apply to care manager jobs in Florida on Migrate Mate, which lists current Florida openings from employers actively hiring now. Search the listings, find the roles that match your experience and location, and apply directly to the ones that fit.
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