Customer Service Jobs at Carrier with Visa Sponsorship
Carrier hires Customer Service professionals to support its HVAC, refrigeration, and fire safety product lines, working with dealers, contractors, and end customers. The company has an established process for sponsoring international talent in this function, making it a viable target for candidates on work visas.
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Get Access To All JobsAbout Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
The Customer Service Business Relationship Manager is responsible for driving digital initiatives that improve customer experiences, operational efficiency, and business outcomes. This role sits at the intersection of customer service operations, digital product delivery, and project/program management, ensuring that customer-facing and internal service capabilities are delivered on time, within scope, and aligned to business strategy.
Role Responsibilities
- Partner with Customer Service leadership to translate business objectives, customer experience needs, and operational requirements into scalable digital solutions.
- Serve as the primary liaison between Customer Service stakeholders and digital delivery teams, including IT, Product, AI/Automation, Data, and external vendors.
- Partner with digital product leads to ensure Customer Service initiatives align with the broader digital experience strategy.
- Lead intake, prioritization, and execution of Customer Service digital initiatives, including AI-enabled solutions, CRM enhancements, and ERP integrations.
- Define and manage business and functional requirements for platforms such as Salesforce (case management, workflows, knowledge, CTI) and SAP (order management, billing, service processes).
- Convert business requirements into project scopes, user stories, acceptance criteria, and delivery roadmaps aligned with Customer Service KPIs.
- Plan and manage digital resource capacity, timelines, budgets, dependencies, and risks across multiple concurrent Customer Service initiatives.
- Ensure seamless integration and data flow across Salesforce, SAP, AI platforms, and downstream reporting and analytics tools.
- Define reporting requirements and data models to support KPIs such as CSAT, AHT, FCR, backlog, SLA adherence, and productivity.
- Partner with data and analytics teams to ensure data accuracy, governance, and automation of reporting outputs.
- Support testing, training, change management, stakeholder communication, and rollout of new tools and processes to ensure adoption and sustained value.
- Ensure compliance with enterprise architecture standards, security, data privacy requirements, and SDLC / Agile delivery practices.
Required Qualifications
- Bachelor’s Degree
- 5+ years of experience with CRM and customer service platforms
Preferred qualifications
- Hands-on experience with customer data and electronic transactions within an SAP environment.
- Understanding of omnichannel service channels (phone, chat, email, self-service), and experience in workflow automation and optimization.
- Ability to analyze service data, dashboards, and KPIs to inform prioritization and decision-making.
- Proven project management expertise, including planning, execution, risk management, and delivery in complex matrixed environments.
- Familiarity with Agile, Scrum, or hybrid delivery methodologies.
- Strong business acumen with the ability to balance customer experience, operational efficiency, and cost considerations.
- Ability to lead through influence, manage stakeholders, and align diverse teams toward shared outcomes.
- Excellent communication skills, including executive-level updates and facilitation of working sessions.
- Change leadership mindset with experience driving adoption across customer service teams.
Pay Range
The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 6 April 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
The Customer Service Business Relationship Manager is responsible for driving digital initiatives that improve customer experiences, operational efficiency, and business outcomes. This role sits at the intersection of customer service operations, digital product delivery, and project/program management, ensuring that customer-facing and internal service capabilities are delivered on time, within scope, and aligned to business strategy.
Role Responsibilities
- Partner with Customer Service leadership to translate business objectives, customer experience needs, and operational requirements into scalable digital solutions.
- Serve as the primary liaison between Customer Service stakeholders and digital delivery teams, including IT, Product, AI/Automation, Data, and external vendors.
- Partner with digital product leads to ensure Customer Service initiatives align with the broader digital experience strategy.
- Lead intake, prioritization, and execution of Customer Service digital initiatives, including AI-enabled solutions, CRM enhancements, and ERP integrations.
- Define and manage business and functional requirements for platforms such as Salesforce (case management, workflows, knowledge, CTI) and SAP (order management, billing, service processes).
- Convert business requirements into project scopes, user stories, acceptance criteria, and delivery roadmaps aligned with Customer Service KPIs.
- Plan and manage digital resource capacity, timelines, budgets, dependencies, and risks across multiple concurrent Customer Service initiatives.
- Ensure seamless integration and data flow across Salesforce, SAP, AI platforms, and downstream reporting and analytics tools.
- Define reporting requirements and data models to support KPIs such as CSAT, AHT, FCR, backlog, SLA adherence, and productivity.
- Partner with data and analytics teams to ensure data accuracy, governance, and automation of reporting outputs.
- Support testing, training, change management, stakeholder communication, and rollout of new tools and processes to ensure adoption and sustained value.
- Ensure compliance with enterprise architecture standards, security, data privacy requirements, and SDLC / Agile delivery practices.
Required Qualifications
- Bachelor’s Degree
- 5+ years of experience with CRM and customer service platforms
Preferred qualifications
- Hands-on experience with customer data and electronic transactions within an SAP environment.
- Understanding of omnichannel service channels (phone, chat, email, self-service), and experience in workflow automation and optimization.
- Ability to analyze service data, dashboards, and KPIs to inform prioritization and decision-making.
- Proven project management expertise, including planning, execution, risk management, and delivery in complex matrixed environments.
- Familiarity with Agile, Scrum, or hybrid delivery methodologies.
- Strong business acumen with the ability to balance customer experience, operational efficiency, and cost considerations.
- Ability to lead through influence, manage stakeholders, and align diverse teams toward shared outcomes.
- Excellent communication skills, including executive-level updates and facilitation of working sessions.
- Change leadership mindset with experience driving adoption across customer service teams.
Pay Range
The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 6 April 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
See all 12+ Customer Service at Carrier jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Carrier roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Carrier Jobs
Align your resume to Carrier's product lines
Carrier's Customer Service roles often require familiarity with technical products like HVAC systems or building controls. Frame your experience around supporting complex, multi-step service requests or technical troubleshooting rather than general retail or transactional support.
Target Carrier's regional service centers directly
Customer Service hiring at Carrier often flows through regional operations tied to specific product divisions. Searching by location and business unit on Carrier's careers portal surfaces roles that recruiting teams actively staff, not just corporate postings with long pipelines.
Use Migrate Mate to filter open Customer Service roles at Carrier
Carrier posts Customer Service positions across multiple divisions and locations. Use Migrate Mate to filter specifically for roles at Carrier that are open to visa sponsorship, so you're applying where sponsorship is actively on the table.
Prepare for TN eligibility questions early in the process
If you're a Canadian or Mexican national, Carrier's TN sponsorship for Customer Service is worth clarifying upfront. TN classification requires the role to map to a qualifying USMCA category, so confirm the job description supports that before your first recruiter call.
Understand the H-1B cap timeline relative to your offer
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date. If Carrier extends an offer outside that window, clarify whether they'll file in the next cycle or explore a cap-exempt pathway, so you're not left waiting without a plan.
Customer Service at Carrier jobs are hiring across the US. Find yours.
Find Customer Service at Carrier JobsFrequently Asked Questions
Does Carrier sponsor H-1B visas for Customer Service?
Yes, Carrier sponsors H-1B visas for Customer Service roles. Sponsorship is not guaranteed for every position, so confirming with the recruiter early in the process is important. H-1B cap-subject filings follow USCIS's April registration window, meaning an October 1 start date applies for most candidates going through the lottery.
How do I apply for Customer Service jobs at Carrier?
Start by searching Carrier's official careers portal filtered by Customer Service and your target region. You can also use Migrate Mate to browse Carrier's open Customer Service roles that are open to visa sponsorship in one place. When applying, tailor your resume to the specific product line or service division listed in the job description rather than submitting a generic application.
Which visa types does Carrier commonly use for Customer Service roles?
Carrier has sponsored H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Service positions. F-1 OPT and CPT are often the fastest path for recent graduates since they don't require additional USCIS petitions. TN is available to Canadian and Mexican nationals whose roles fall under a qualifying USMCA occupation category.
What qualifications does Carrier expect for Customer Service roles?
Carrier's Customer Service positions typically require experience supporting technical or industrial products, strong communication skills, and the ability to manage multi-step service escalations. Roles tied to HVAC or refrigeration product lines may expect familiarity with dealer or contractor-facing support. A bachelor's degree in business, engineering, or a related field strengthens your candidacy for roles that Carrier may sponsor under H-1B.
How do I manage the timeline between a Carrier offer and my visa filing?
The gap between an offer and work authorization depends on your visa type. F-1 OPT can begin within days of an EAD approval. H-1B requires USCIS filing by April 1 for an October 1 start, meaning offers extended in fall or winter typically target the following fiscal year. Clarify Carrier's intended start date with the recruiter before accepting so both parties align on the filing window.
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