Customer Service Management Jobs at Carrier with Visa Sponsorship
Carrier hires Customer Service Management professionals across its HVAC, refrigeration, and fire and security divisions, with roles spanning team leadership, client escalation, and service operations. Carrier has a track record of sponsoring international talent for this function, including H-1B and TN visa pathways.
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Get Access To All JobsAbout Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
Carrier is redefining the HVAC industry—and we’re looking for an Account Management Processer to help drive that transformation in our Columbia, SC service branch. In this role, you will oversee the end-to-end customer experience. You’ll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands-on operational role at the center of growth, change, and customer satisfaction. If you thrive in a fast-paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact.
Key Responsibilities
- Ensure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed-unbooked opportunities
- Complete job setup, billing plans, and scheduling notifications for Service Coordinators
- Review open orders daily and drive timely job completion
- Assist with warranty and startup jobs
- Process parts ordering, purchase orders, and AAP requests
- Review Preliminary Billing Documents (PBDs) and ensure invoices are processed on time
- Ensure accurate billing for projects, service contracts, time & materials, and fixed-price work
- Perform project reconciliation to minimize under-billed or missed revenue
- Serve as an Accounts Receivable subject matter expert
- Resolve customer billing disputes and manage credit holds
- Submit and maintain tax exemption documentation
- Set up new customers and vendors accurately to avoid delays or disputes
- Monitor operational metrics and report progress, trends, and issues to the team
- Proactively support pull-through revenue by assisting with repair and service opportunity tracking
- Assist leadership in driving on-time, within-budget service execution
- Build strong, lasting relationships with customers and external partners
Required Qualifications
- High School Diploma or GED
- 5+ years of customer service or service operations experience
- 2+ years of working knowledge of Microsoft Office, Salesforce or SAP
Preferred Qualifications
- 2+ years of HVAC service industry experience
- Bachelor’s degree in Business Management or a related field
- Detail oriented with strong follow through
- An excellent communicator with a customer first mindset
- A self starter who brings energy, accountability, and process discipline
- Time and priority management skills
- Comfortable working across teams in a fast paced service environment
- EHS awareness
Pay Range
The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate.
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 9 April 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
Carrier is redefining the HVAC industry—and we’re looking for an Account Management Processer to help drive that transformation in our Columbia, SC service branch. In this role, you will oversee the end-to-end customer experience. You’ll partner closely with operations, technicians, sales, centralized support teams, and leadership to ensure service work is booked accurately, executed efficiently, and billed correctly. This is a hands-on operational role at the center of growth, change, and customer satisfaction. If you thrive in a fast-paced service environment and enjoy bringing structure, clarity, and accountability to complex operations, this role offers the opportunity to make a measurable impact.
Key Responsibilities
- Ensure accurate and timely booking of service jobs in coordination with sales teams, including daily review of closed-unbooked opportunities
- Complete job setup, billing plans, and scheduling notifications for Service Coordinators
- Review open orders daily and drive timely job completion
- Assist with warranty and startup jobs
- Process parts ordering, purchase orders, and AAP requests
- Review Preliminary Billing Documents (PBDs) and ensure invoices are processed on time
- Ensure accurate billing for projects, service contracts, time & materials, and fixed-price work
- Perform project reconciliation to minimize under-billed or missed revenue
- Serve as an Accounts Receivable subject matter expert
- Resolve customer billing disputes and manage credit holds
- Submit and maintain tax exemption documentation
- Set up new customers and vendors accurately to avoid delays or disputes
- Monitor operational metrics and report progress, trends, and issues to the team
- Proactively support pull-through revenue by assisting with repair and service opportunity tracking
- Assist leadership in driving on-time, within-budget service execution
- Build strong, lasting relationships with customers and external partners
Required Qualifications
- High School Diploma or GED
- 5+ years of customer service or service operations experience
- 2+ years of working knowledge of Microsoft Office, Salesforce or SAP
Preferred Qualifications
- 2+ years of HVAC service industry experience
- Bachelor’s degree in Business Management or a related field
- Detail oriented with strong follow through
- An excellent communicator with a customer first mindset
- A self starter who brings energy, accountability, and process discipline
- Time and priority management skills
- Comfortable working across teams in a fast paced service environment
- EHS awareness
Pay Range
The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate.
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 9 April 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
See all 9+ Customer Service Management at Carrier jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Carrier Jobs
Frame your resume around service operations metrics
Carrier's Customer Service Management roles sit within manufacturing-adjacent operations, so quantify team performance, escalation resolution rates, and service contract outcomes. Generic customer service resumes get filtered out before a sponsorship conversation starts.
Target Carrier's HVAC and refrigeration business units
Carrier's largest hiring volume for customer service leadership comes from its climate and cold chain divisions. Search for roles tied to those product lines specifically, since they carry dedicated service operations headcount and more consistent hiring cycles.
Confirm TN eligibility before applying if you're Canadian or Mexican
TN status can cover management roles tied to qualifying professional categories, and Carrier sponsors TN visas for this function. Verify that your job title and duties map to an eligible TN category before you reach the offer stage, not after.
Ask about CPT and OPT timelines during the interview process
If you're on F-1 status, Carrier's hiring timeline for Customer Service Management roles can run six to ten weeks from offer to start date. Confirm your OPT expiration and whether your program supports CPT early, so there's no gap when onboarding paperwork moves.
Understand the H-1B filing window before accepting an offer
H-1B cap-subject petitions are filed once a year with USCIS, with employment starting October 1 at the earliest. If Carrier extends an offer outside that cycle, discuss cap-exempt options or a deferred start date so both sides have aligned expectations on your actual start.
Use Migrate Mate to find open Customer Service Management roles at Carrier
Carrier posts across multiple job boards and its own careers page, making it hard to track which roles are open to sponsored candidates. Migrate Mate filters specifically for visa-sponsoring employers, so you can surface relevant Carrier openings without sifting through listings that won't move forward.
Customer Service Management at Carrier jobs are hiring across the US. Find yours.
Find Customer Service Management at Carrier JobsFrequently Asked Questions
Does Carrier sponsor H-1B visas for Customer Service Managements?
Yes, Carrier sponsors H-1B visas for Customer Service Management positions. The role typically qualifies as a specialty occupation under USCIS standards when the position requires a bachelor's degree or higher in a related field such as business, operations management, or engineering. Sponsorship is handled through Carrier's internal HR and immigration teams, and timing is tied to the annual H-1B cap filing cycle.
How do I apply for Customer Service Management jobs at Carrier?
You can apply through Carrier's official careers portal or find open roles through Migrate Mate, which filters for positions where visa sponsorship is available. When applying, tailor your application to Carrier's specific business units, particularly HVAC, refrigeration, or fire and security, since those divisions carry the most consistent service management headcount. Highlight team leadership, escalation handling, and service contract experience.
Which visa types does Carrier commonly use for Customer Service Management roles?
Carrier sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas for Customer Service Management positions. H-1B is the most common path for full-time hires, while OPT and CPT support candidates transitioning from academic programs. TN is an option for Canadian and Mexican nationals whose role and qualifications map to an eligible professional category under the USMCA agreement.
What qualifications does Carrier expect for Customer Service Management roles?
Carrier typically looks for a bachelor's degree in business administration, operations management, engineering, or a related field, combined with experience managing service teams or customer-facing operations in a manufacturing or industrial environment. Familiarity with service contract management, CRM platforms, and cross-functional coordination with field service or supply chain teams strengthens a candidate's profile significantly for H-1B specialty occupation qualification.
How long does the visa sponsorship process take for a Carrier Customer Service Management role?
If you're on F-1 OPT, you can start immediately while Carrier files an H-1B petition during the next cap season. For H-1B transfers from another employer, employment can begin once USCIS receives the petition. Cap-subject H-1B petitions are filed in April for an October 1 start date, so a spring or summer offer requires planning a deferred start or bridging status through OPT extension if you're STEM eligible.
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