Service Specialist Jobs at Emory Healthcare with Visa Sponsorship
Service Specialist roles at Emory Healthcare sit at the intersection of patient support and operational delivery across one of the largest academic health systems in the Southeast. Emory has a consistent track record of sponsoring international candidates for service-focused positions, making it a realistic target if you're navigating work authorization.
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Shift: 7:30a-4:00p
Description:
JOB DESCRIPTION: Identifies, analyzes and resolves problems identified within the Radiology reading rooms. Ensures that all patient images and information associated with each patient are available for each physician to review. Ensures that studies are readily available on PACS for physicians. Burns images to CD, or registers patients in imaging sharing software. Manages consultation requests from clinicians. Utilize application in order to provide requesting physicians with a preliminary report and associate and correct reports on patients. Verifies patient procedures are completed in the Radiology Information System. Check exam status to ensure final report. Merge patient data in regards to duplicate patients. Verify patient schedules and track patients. Assist technologists with data management regarding accession numbers on patients. Gathers data for patients done outside of Emory Healthcare. Coordinates workflow and image transfers with other facilities. Merge duplicate x-ray and medical record numbers. Assists physicians in providing image interpretation and documentation of studies. Evaluates This individual assists in contacting requesting physicians, obtaining information from Powerchart, utilizing PACS for prior studies, checking the RIS for prior reports, and also insuring report documentation for patients. Assists with med school lectures by finding articles on the internet for physicians. Prints out reports for physicians for conference. Coordinates equipment service needs utilizing 8-help, and assists with training of residents on new equipment and applications. Ensures these activities do not disrupt patient services. Works with IS to ensure data systems and programs adequately support QA activities. Ensures technology provides optimal diagnostic information and throughput. Daily equipment check and maintenance of Powerscribe workstation. Place reports in a batch queue for dictation and correct status on error log reports. Regularly meets with and communicates operational changes to physicians to ensure they are aware of information that may affect their workflow. Seeks input and recommendations from physicians on ways to improve operations. Oversees pilots and new workflow implementation that affects physician workflow. Assist in Downtime Processes. Operates ACR database and payment process for quality oversite. Ensures physicians are appropriately registered in database and associated systems. Process weekly Imaging Workflow Specialist Phone Queue Report, Process Complete Not Final Reports, Monitor Accuracy of Qgenda. Oversees and coordinates radiology quality assurance activities governed by the ACR, by establishing quality measures and standards, monitoring departmental performance in relation to established standards, and ensuring all physicians are reminded of compliance. Attends quality-related conferences. Acts as a super user on all applicable systems, software and workflows. Orients new employees to the department. Trains other imaging workflow specialists, technologists, clinicians and radiologists as appropriate on applications and workflows. Assists in creating documentation around proper application use and workflows to be distributed to appropriate teams. Assist in performing annual competencies for Imaging Workflow Specialist. Serve as secondary coverage to primary Imaging Workflow Specialist Works with leadership to develop a program of professional improvement. Takes classes through the HLC to Directs record-keeping activities by interpreting applicable regulations and establishing filing and auditing procedures to ensure files contain complete and accurate documentation. Remains knowledgeable in regards to HIPAA and departmental policies, also ensures compliance with requirements by reviewing all relevant documents and informing physicians of changes on departmental services or programs. Maintains inventory within the department to ensure that supplies are available when needed and that limited resources are used appropriately and efficiently. Develops implements and evaluates cost containment programs of consumable supplies and equipment on an ongoing basis. Assists in design and re-modeling projects related to their reading room(s). Communicates potential issues and opportunities to management, and assists in developing solutions. Collaborates with appropriate staff to assess information system needs and to facilitate the development of an electronic medical record. Maintains knowledge of OSHA and Joint Commission regulations and reports potential issues to management.
MINIMUM QUALIFICATIONS: High School diploma or equivalent. Five years of experience in radiology department or related healthcare experience. Knowledge of radiology department workflow and various imaging modalities preferred. Familiarity with specific radiology information applications required. Basic computer knowledge e.g. the ability to use a keyboard, mouse, and video display terminal to receive, retrieve and/or audit information and data. Good written/oral and analytical skills required.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
Overview:
Shift: 7:30a-4:00p
Description:
JOB DESCRIPTION: Identifies, analyzes and resolves problems identified within the Radiology reading rooms. Ensures that all patient images and information associated with each patient are available for each physician to review. Ensures that studies are readily available on PACS for physicians. Burns images to CD, or registers patients in imaging sharing software. Manages consultation requests from clinicians. Utilize application in order to provide requesting physicians with a preliminary report and associate and correct reports on patients. Verifies patient procedures are completed in the Radiology Information System. Check exam status to ensure final report. Merge patient data in regards to duplicate patients. Verify patient schedules and track patients. Assist technologists with data management regarding accession numbers on patients. Gathers data for patients done outside of Emory Healthcare. Coordinates workflow and image transfers with other facilities. Merge duplicate x-ray and medical record numbers. Assists physicians in providing image interpretation and documentation of studies. Evaluates This individual assists in contacting requesting physicians, obtaining information from Powerchart, utilizing PACS for prior studies, checking the RIS for prior reports, and also insuring report documentation for patients. Assists with med school lectures by finding articles on the internet for physicians. Prints out reports for physicians for conference. Coordinates equipment service needs utilizing 8-help, and assists with training of residents on new equipment and applications. Ensures these activities do not disrupt patient services. Works with IS to ensure data systems and programs adequately support QA activities. Ensures technology provides optimal diagnostic information and throughput. Daily equipment check and maintenance of Powerscribe workstation. Place reports in a batch queue for dictation and correct status on error log reports. Regularly meets with and communicates operational changes to physicians to ensure they are aware of information that may affect their workflow. Seeks input and recommendations from physicians on ways to improve operations. Oversees pilots and new workflow implementation that affects physician workflow. Assist in Downtime Processes. Operates ACR database and payment process for quality oversite. Ensures physicians are appropriately registered in database and associated systems. Process weekly Imaging Workflow Specialist Phone Queue Report, Process Complete Not Final Reports, Monitor Accuracy of Qgenda. Oversees and coordinates radiology quality assurance activities governed by the ACR, by establishing quality measures and standards, monitoring departmental performance in relation to established standards, and ensuring all physicians are reminded of compliance. Attends quality-related conferences. Acts as a super user on all applicable systems, software and workflows. Orients new employees to the department. Trains other imaging workflow specialists, technologists, clinicians and radiologists as appropriate on applications and workflows. Assists in creating documentation around proper application use and workflows to be distributed to appropriate teams. Assist in performing annual competencies for Imaging Workflow Specialist. Serve as secondary coverage to primary Imaging Workflow Specialist Works with leadership to develop a program of professional improvement. Takes classes through the HLC to Directs record-keeping activities by interpreting applicable regulations and establishing filing and auditing procedures to ensure files contain complete and accurate documentation. Remains knowledgeable in regards to HIPAA and departmental policies, also ensures compliance with requirements by reviewing all relevant documents and informing physicians of changes on departmental services or programs. Maintains inventory within the department to ensure that supplies are available when needed and that limited resources are used appropriately and efficiently. Develops implements and evaluates cost containment programs of consumable supplies and equipment on an ongoing basis. Assists in design and re-modeling projects related to their reading room(s). Communicates potential issues and opportunities to management, and assists in developing solutions. Collaborates with appropriate staff to assess information system needs and to facilitate the development of an electronic medical record. Maintains knowledge of OSHA and Joint Commission regulations and reports potential issues to management.
MINIMUM QUALIFICATIONS: High School diploma or equivalent. Five years of experience in radiology department or related healthcare experience. Knowledge of radiology department workflow and various imaging modalities preferred. Familiarity with specific radiology information applications required. Basic computer knowledge e.g. the ability to use a keyboard, mouse, and video display terminal to receive, retrieve and/or audit information and data. Good written/oral and analytical skills required.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Additional Details:
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
See all 38+ Service Specialist at Emory Healthcare jobs
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Get Access To All JobsTips for Finding Service Specialist Jobs at Emory Healthcare Jobs
Align your credentials to healthcare support standards
Service Specialist roles at Emory often require demonstrated experience in patient-facing or clinical support environments. Before applying, make sure your resume reflects healthcare-specific terminology and any relevant certifications that U.S. health systems recognize, such as BLS or HIPAA compliance training.
Target Emory's high-volume service hiring periods
Emory Healthcare runs ongoing recruitment for Service Specialist positions across its hospital network. Applications submitted when multiple openings are listed simultaneously signal active departmental hiring, which typically means faster internal routing and a shorter path to an offer conversation.
Clarify your visa type early in conversations
Emory sponsors multiple visa categories for service roles. Stating your current status and authorization type before the offer stage, whether you're on F-1 OPT, TN, or need H-1B sponsorship, prevents mismatches and helps Emory's HR team engage the right internal process from the start.
Understand how PERM timing affects your start date
If you're pursuing a Green Card through Emory via EB-2 or EB-3, PERM labor certification requires DOL to certify that no qualified U.S. worker is available. That process can run six months or longer, so factor it into your employment timeline before accepting any offer.
Use Migrate Mate to filter open Service Specialist roles
Emory Healthcare lists Service Specialist openings across multiple campuses and departments. Use Migrate Mate to filter specifically for Emory roles that include visa sponsorship, so you're only investing time in applications where international candidates are explicitly in scope.
Prepare your I-9 documents before your first day
Emory Healthcare participates in E-Verify, meaning your employment eligibility is confirmed electronically through a federal database check at onboarding. Having your List A or List B and C documents ready before your start date prevents processing delays that could affect your work authorization status.
Service Specialist at Emory Healthcare jobs are hiring across the US. Find yours.
Find Service Specialist at Emory Healthcare JobsFrequently Asked Questions
Does Emory Healthcare sponsor H-1B visas for Service Specialists?
Yes, Emory Healthcare sponsors H-1B visas for Service Specialist roles where the position qualifies as a specialty occupation. Given that Emory is a large academic health system, it has established immigration processes and works with legal counsel to support petitions. Your best path is to confirm sponsorship intent directly during the offer stage, before the H-1B cap registration window in March.
How do I apply for Service Specialist jobs at Emory Healthcare?
Applications go through Emory Healthcare's careers portal, where Service Specialist openings are listed by campus and department. You can also browse sponsorship-eligible roles on Migrate Mate, which filters for positions where Emory has an active track record of supporting international candidates. Tailor your application to reflect patient support experience and any healthcare-specific credentials relevant to the specific unit you're targeting.
Which visa types does Emory Healthcare commonly use for Service Specialist roles?
Emory Healthcare supports several visa categories for Service Specialist positions, including H-1B for specialty occupation roles, TN for eligible Canadian and Mexican nationals, F-1 OPT and CPT for students in qualifying programs, J-1 for exchange visitors, and EB-2 or EB-3 immigrant visa pathways for candidates pursuing permanent residence. The applicable category depends on your nationality, educational background, and the specific responsibilities of the role.
What qualifications does Emory Healthcare expect for Service Specialist positions?
Expectations vary by department, but Service Specialist roles at Emory typically require a background in healthcare operations, patient services, or a related support function. Familiarity with electronic health record systems and direct experience in a clinical or hospital environment strengthens your profile. Some roles specify certification requirements such as BLS. Reviewing the job description closely is essential since Emory's Service Specialist openings span diverse care settings.
How do I navigate the visa sponsorship process timeline after receiving an offer from Emory Healthcare?
Once an offer is extended, Emory's HR and immigration team typically coordinate with outside counsel to assess your visa category and initiate filing. For H-1B candidates, timing depends on whether you're already in H-1B status or entering the annual cap lottery in April. For TN or OPT transfers, processing can move faster, often within 30 to 60 days. Request a written confirmation of sponsorship intent in your offer documentation before resigning from any current role.
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