Service Specialist Jobs at Emory Healthcare with Visa Sponsorship
Service Specialist jobs at Emory Healthcare sit at the intersection of patient support and operational delivery across one of the largest academic health systems in the Southeast. Emory has a consistent track record of sponsoring international candidates for service-focused positions, making it a realistic target if you're navigating work authorization.
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Get Access To All JobsINTRODUCTION
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, and leadership programs
- And more
DESCRIPTION
Job Summary:
We are seeking a Signature Services Liaison to serve as a high-performing ambassador of Emory Healthcare, providing white-glove, concierge-level service to a diverse range of VIP and special constituents, including international patients, high-profile benefactors, professional athletes supported by Emory Sports Medicine, and senior Emory Healthcare leadership and their family members. This role is responsible for delivering a seamless healthcare experience through expert care coordination, proactive communication, and personalized service tailored to each patient's unique needs. Operating as a central liaison between patients, clinical providers, and institutional stakeholders, the Signature Services Liaison bridges clinical care, patient wellness, community engagement, and philanthropic strategy to support Emory Healthcare's mission of excellence in service and outcomes. The Liaison manages the full continuum of care, including complex scheduling, referrals, administrative and cultural accommodations, coordination of non-clinical supports (transportation, lodging, dietary needs, safety/security), and thorough documentation, while maintaining strict adherence to HIPAA and Emory standards.
Primary Duties and Responsibilities:
Scheduling Coordination Across Emory Healthcare
- Coordinate complex, multi-specialty scheduling across all Emory Healthcare departments to ensure seamless sequencing of appointments and continuity of care.
- Facilitate physician referrals and manage administrative preparations required for high-profile and international patients.
- Anticipate logistical barriers and proactively resolve conflicts to maintain an elevated concierge experience.
Patient Rounding (Inpatient and Outpatient)
- Conduct proactive rounding for assigned patients in both inpatient and outpatient settings to assess needs, address concerns, and ensure a smooth care journey.
- Coordinate real-time service adjustments based on patient feedback, clinical updates, or emerging needs.
- Support non-clinical patient needs including transportation, lodging coordination, translation services, dietary accommodations, and safety/security measures when applicable.
Communication & Escalation Management
- Serve as the central communication hub for urgent or escalated patient needs.
- Rapidly align providers, clinics, administrative teams, and leadership to remove barriers to care.
- Maintain clear, professional communication with patients, families, and internal stakeholders to ensure trust and transparency throughout the care process.
Relationship Building & Stakeholder Engagement
- Build and maintain trust-based relationships with VIP patients, international constituents, benefactors, senior leadership, and professional athletes supported by Emory Sports Medicine.
- Collaborate across departments to support service excellence, patient satisfaction, and long-term relationship cultivation.
- Represent Signature Services in internal meetings and cross-functional initiatives to strengthen enterprise alignment.
Documentation & Operational Accountability
- Accurately document all patient interactions, service requests, care coordination activities, and stakeholder communications within CRM and applicable systems in accordance with Emory Healthcare protocols.
- Ensure documentation supports quality reporting, compliance, and continuous improvement initiatives.
- Maintain strict adherence to HIPAA, privacy regulations, and institutional confidentiality standards at all times.
Team Alignment & Continuous Improvement
- Participate in team huddles and planning meetings to ensure appropriate coverage and preparedness for anticipated patient encounters.
- Identify service gaps and implement innovative solutions to enhance the patient experience and operational efficiency.
- Elevate barriers to leadership as needed to ensure optimal service delivery and consistent excellence in patient experience.
- Additional Duties as Assigned
Travel:
Frequent travel between operating units may be required.
Work Type:
On-Site Day Shift with availability to be on-call nights/weekends on a rotational basis.
MINIMUM REQUIRED QUALIFICATIONS
Education
Bachelor's Degree (Business Administration, Healthcare Administration, Public Relations, Communications, or related field preferred) or experience in lieu of degree
Experience
Minimum 4 years of experience in healthcare, customer service, care coordination, patient advocacy, or related experience.
Knowledge, Skills, and Abilities (Required):
- Superior customer service skillset
- Exceptional communication and interpersonal skills
- Ability to maintain strict confidentiality and discretion with high-profile clientele
- Strong organizational skills and ability to manage multiple high-touch clients simultaneously
- Demonstrated emotional intelligence and professionalism in high-pressure or sensitive situations
- Working knowledge of patient access operations and cross-functional scheduling practices
- Proactive, resourceful, and solutions-oriented mindset
PREFERRED QUALIFICATIONS
Education
Master's Degree in Business, Healthcare Administration, Communications, or related field
Experience
8+ years of experience preferred Concierge, executive service, VIP, or international patient coordination experience preferred
Knowledge, Skills, and Abilities (Preferred):
- Relationship management experience
- Patient cultivation experience
- Fluency in medical terminology
- Executive-level concierge service experience
- Ability to thrive in fast-moving, results-driven environments
PHYSICAL REQUIREMENTS (Medium Max 25lbs):
Up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS:
Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
INTRODUCTION
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, and leadership programs
- And more
DESCRIPTION
Job Summary:
We are seeking a Signature Services Liaison to serve as a high-performing ambassador of Emory Healthcare, providing white-glove, concierge-level service to a diverse range of VIP and special constituents, including international patients, high-profile benefactors, professional athletes supported by Emory Sports Medicine, and senior Emory Healthcare leadership and their family members. This role is responsible for delivering a seamless healthcare experience through expert care coordination, proactive communication, and personalized service tailored to each patient's unique needs. Operating as a central liaison between patients, clinical providers, and institutional stakeholders, the Signature Services Liaison bridges clinical care, patient wellness, community engagement, and philanthropic strategy to support Emory Healthcare's mission of excellence in service and outcomes. The Liaison manages the full continuum of care, including complex scheduling, referrals, administrative and cultural accommodations, coordination of non-clinical supports (transportation, lodging, dietary needs, safety/security), and thorough documentation, while maintaining strict adherence to HIPAA and Emory standards.
Primary Duties and Responsibilities:
Scheduling Coordination Across Emory Healthcare
- Coordinate complex, multi-specialty scheduling across all Emory Healthcare departments to ensure seamless sequencing of appointments and continuity of care.
- Facilitate physician referrals and manage administrative preparations required for high-profile and international patients.
- Anticipate logistical barriers and proactively resolve conflicts to maintain an elevated concierge experience.
Patient Rounding (Inpatient and Outpatient)
- Conduct proactive rounding for assigned patients in both inpatient and outpatient settings to assess needs, address concerns, and ensure a smooth care journey.
- Coordinate real-time service adjustments based on patient feedback, clinical updates, or emerging needs.
- Support non-clinical patient needs including transportation, lodging coordination, translation services, dietary accommodations, and safety/security measures when applicable.
Communication & Escalation Management
- Serve as the central communication hub for urgent or escalated patient needs.
- Rapidly align providers, clinics, administrative teams, and leadership to remove barriers to care.
- Maintain clear, professional communication with patients, families, and internal stakeholders to ensure trust and transparency throughout the care process.
Relationship Building & Stakeholder Engagement
- Build and maintain trust-based relationships with VIP patients, international constituents, benefactors, senior leadership, and professional athletes supported by Emory Sports Medicine.
- Collaborate across departments to support service excellence, patient satisfaction, and long-term relationship cultivation.
- Represent Signature Services in internal meetings and cross-functional initiatives to strengthen enterprise alignment.
Documentation & Operational Accountability
- Accurately document all patient interactions, service requests, care coordination activities, and stakeholder communications within CRM and applicable systems in accordance with Emory Healthcare protocols.
- Ensure documentation supports quality reporting, compliance, and continuous improvement initiatives.
- Maintain strict adherence to HIPAA, privacy regulations, and institutional confidentiality standards at all times.
Team Alignment & Continuous Improvement
- Participate in team huddles and planning meetings to ensure appropriate coverage and preparedness for anticipated patient encounters.
- Identify service gaps and implement innovative solutions to enhance the patient experience and operational efficiency.
- Elevate barriers to leadership as needed to ensure optimal service delivery and consistent excellence in patient experience.
- Additional Duties as Assigned
Travel:
Frequent travel between operating units may be required.
Work Type:
On-Site Day Shift with availability to be on-call nights/weekends on a rotational basis.
MINIMUM REQUIRED QUALIFICATIONS
Education
Bachelor's Degree (Business Administration, Healthcare Administration, Public Relations, Communications, or related field preferred) or experience in lieu of degree
Experience
Minimum 4 years of experience in healthcare, customer service, care coordination, patient advocacy, or related experience.
Knowledge, Skills, and Abilities (Required):
- Superior customer service skillset
- Exceptional communication and interpersonal skills
- Ability to maintain strict confidentiality and discretion with high-profile clientele
- Strong organizational skills and ability to manage multiple high-touch clients simultaneously
- Demonstrated emotional intelligence and professionalism in high-pressure or sensitive situations
- Working knowledge of patient access operations and cross-functional scheduling practices
- Proactive, resourceful, and solutions-oriented mindset
PREFERRED QUALIFICATIONS
Education
Master's Degree in Business, Healthcare Administration, Communications, or related field
Experience
8+ years of experience preferred Concierge, executive service, VIP, or international patient coordination experience preferred
Knowledge, Skills, and Abilities (Preferred):
- Relationship management experience
- Patient cultivation experience
- Fluency in medical terminology
- Executive-level concierge service experience
- Ability to thrive in fast-moving, results-driven environments
PHYSICAL REQUIREMENTS (Medium Max 25lbs):
Up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS:
Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Tips for Finding Service Specialist Jobs at Emory Healthcare
Align your credentials to healthcare support standards
Service Specialist roles at Emory often require demonstrated experience in patient-facing or clinical support environments. Before applying, make sure your resume reflects healthcare-specific terminology and any relevant certifications that U.S. health systems recognize, such as BLS or HIPAA compliance training.
Target Emory's high-volume service hiring periods
Emory Healthcare runs ongoing recruitment for Service Specialist positions across its hospital network. Applications submitted when multiple openings are listed simultaneously signal active departmental hiring, which typically means faster internal routing and a shorter path to an offer conversation.
Clarify your visa type early in conversations
Emory sponsors multiple visa categories for service roles. Stating your current status and authorization type before the offer stage, whether you're on F-1 OPT, TN, or need H-1B sponsorship, prevents mismatches and helps Emory's HR team engage the right internal process from the start.
Understand how PERM timing affects your start date
If you're pursuing a Green Card through Emory via EB-2 or EB-3, PERM labor certification requires DOL to certify that no qualified U.S. worker is available. That process can run six months or longer, so factor it into your employment timeline before accepting any offer.
Use Migrate Mate to filter open Service Specialist roles
Emory Healthcare lists Service Specialist openings across multiple campuses and departments. Use Migrate Mate to filter specifically for Emory roles that include visa sponsorship, so you're only investing time in applications where international candidates are explicitly in scope.
Prepare your I-9 documents before your first day
Emory Healthcare participates in E-Verify, meaning your employment eligibility is confirmed electronically through a federal database check at onboarding. Having your List A or List B and C documents ready before your start date prevents processing delays that could affect your work authorization status.
Frequently Asked Questions
Does Emory Healthcare sponsor H-1B visas for Service Specialists?
Yes, Emory Healthcare sponsors H-1B visas for Service Specialist roles where the position qualifies as a specialty occupation. Given that Emory is a large academic health system, it has established immigration processes and works with legal counsel to support petitions. Your best path is to confirm sponsorship intent directly during the offer stage, before the H-1B cap registration window in March.
How do I apply for Service Specialist jobs at Emory Healthcare?
Applications go through Emory Healthcare's careers portal, where Service Specialist openings are listed by campus and department. You can also browse sponsorship-eligible roles on Migrate Mate, which filters for positions where Emory has an active track record of supporting international candidates. Tailor your application to reflect patient support experience and any healthcare-specific credentials relevant to the specific unit you're targeting.
Which visa types does Emory Healthcare commonly use for Service Specialist roles?
Emory Healthcare supports several visa categories for Service Specialist positions, including H-1B for specialty occupation roles, TN visa for eligible Canadian and Mexican nationals, F-1 OPT and CPT for students in qualifying programs, J-1 visa for exchange visitors, and EB-2 or EB-3 immigrant visa pathways for candidates pursuing permanent residence. The applicable category depends on your nationality, educational background, and the specific responsibilities of the role.
What qualifications does Emory Healthcare expect for Service Specialist positions?
Expectations vary by department, but Service Specialist roles at Emory typically require a background in healthcare operations, patient services, or a related support function. Familiarity with electronic health record systems and direct experience in a clinical or hospital environment strengthens your profile. Some roles specify certification requirements such as BLS. Reviewing the job description closely is essential since Emory's Service Specialist openings span diverse care settings.
How do I navigate the visa sponsorship process timeline after receiving an offer from Emory Healthcare?
Once an offer is extended, Emory's HR and immigration team typically coordinate with outside counsel to assess your visa category and initiate filing. For H-1B candidates, timing depends on whether you're already in H-1B status or entering the annual cap lottery in April. For TN or OPT transfers, processing can move faster, often within 30 to 60 days. Request a written confirmation of sponsorship intent in your offer documentation before resigning from any current role.