AI Engineer Jobs at Figma with Visa Sponsorship
AI Engineer jobs at Figma involve building the intelligence layer into collaborative design tools, working across model integration, inference infrastructure, and product-facing AI features. Figma has a consistent track record of sponsoring work visas for engineering roles, including H-1B visa, E-3 visa, and employment-based Green Card pathways.
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Get Access To All JobsINTRODUCTION
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems. The AI Infrastructure & Tooling team helps make that possible by building intelligent, resilient, and integrated solutions that automate workflows, connect systems, and streamline support operations.
As a Support Engineer, AI Infrastructure on this team, you'll be the technical execution layer that brings our support tools, customer and account context, internal systems, and AI workflows together. You'll design, build, and operationalize integrations across systems like Decagon, Zendesk, Figma admin tooling, and adjacent Product Support platforms. Your work will help us bring the right context into customer conversations, automate complex workflows, and optimize both the customer and Specialist experience by applying AI where it can meaningfully improve support workflows, quality, and efficiency. This role is ideal for someone who can move from ambiguous support problems to working technical solutions: understanding the workflow, identifying the systems involved, building the integration or automation, validating the data flow, and measuring the impact on customer outcomes and Specialist efficiency. This is a full-time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
- Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams
- Design and maintain integrations across Decagon, Zendesk, Figma admin tooling, internal data sources, and adjacent Product Support platforms
- Bring relevant customer, account, product, billing, file, or admin metadata into support conversations so chatbots and Specialists have the context they need to resolve issues more effectively
- Use LLMs and AI patterns for classification, summarization, routing, recommendations, context enrichment, and workflow automation
- Partner with Engineering, Analytics, Security, Programs, Support, and vendor teams to align on requirements, implementation, governance, and rollout
- Build quality checks, monitoring, fallback paths, and operational guardrails so AI-powered workflows can be trusted in production
- Define success metrics for each workflow, track adoption and impact, and iterate based on customer outcomes, Specialist efficiency, and adoption
BASIC QUALIFICATIONS
- 3+ years of experience shipping integrations, automations, or internal tools across customer-facing operational systems
- Strong proficiency in modern back-end technologies and languages (e.g., Ruby, Python, Go, C++, PostgreSQL), with hands-on experience building APIs, implementing webhooks, orchestrating data flows, and integrating systems across complex workflows
- Hands-on experience with LLM-powered workflows, AI automations, or AI-enabled customer/support experiences, including working with operational data to debug issues, improve workflows, and measure impact
- Strong product and stakeholder instincts: you can translate ambiguous support problems into practical, adopted, and measurable technical solutions
- Proven track record of designing AI workflows with clear guardrails, fallback paths, and responsible deployment practices
PREFERRED QUALIFICATIONS
- Experience with support platforms like Zendesk, Decagon, Sprinklr, Gainsight, Maestro QA/Rippit, Assembled, Salesforce, or similar systems
- Familiarity with agent assist tooling, AI support chatbots, copilot tooling, RAG, AI observability, or monitoring AI workflows in production
- Experience building internal Slack tooling, workflow automations, or embedded support experiences
- Background in Support Engineering, Internal Tools Engineering, Solutions Engineering, Support Operations, CX Systems, or Business Systems
- Familiarity with customer support metrics such as containment, deflection, CSAT, first contact resolution, routing accuracy
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
COMPENSATION
- Annual Base Salary Range: $169,000—$245,000 USD
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
INTRODUCTION
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems. The AI Infrastructure & Tooling team helps make that possible by building intelligent, resilient, and integrated solutions that automate workflows, connect systems, and streamline support operations.
As a Support Engineer, AI Infrastructure on this team, you'll be the technical execution layer that brings our support tools, customer and account context, internal systems, and AI workflows together. You'll design, build, and operationalize integrations across systems like Decagon, Zendesk, Figma admin tooling, and adjacent Product Support platforms. Your work will help us bring the right context into customer conversations, automate complex workflows, and optimize both the customer and Specialist experience by applying AI where it can meaningfully improve support workflows, quality, and efficiency. This role is ideal for someone who can move from ambiguous support problems to working technical solutions: understanding the workflow, identifying the systems involved, building the integration or automation, validating the data flow, and measuring the impact on customer outcomes and Specialist efficiency. This is a full-time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
- Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams
- Design and maintain integrations across Decagon, Zendesk, Figma admin tooling, internal data sources, and adjacent Product Support platforms
- Bring relevant customer, account, product, billing, file, or admin metadata into support conversations so chatbots and Specialists have the context they need to resolve issues more effectively
- Use LLMs and AI patterns for classification, summarization, routing, recommendations, context enrichment, and workflow automation
- Partner with Engineering, Analytics, Security, Programs, Support, and vendor teams to align on requirements, implementation, governance, and rollout
- Build quality checks, monitoring, fallback paths, and operational guardrails so AI-powered workflows can be trusted in production
- Define success metrics for each workflow, track adoption and impact, and iterate based on customer outcomes, Specialist efficiency, and adoption
BASIC QUALIFICATIONS
- 3+ years of experience shipping integrations, automations, or internal tools across customer-facing operational systems
- Strong proficiency in modern back-end technologies and languages (e.g., Ruby, Python, Go, C++, PostgreSQL), with hands-on experience building APIs, implementing webhooks, orchestrating data flows, and integrating systems across complex workflows
- Hands-on experience with LLM-powered workflows, AI automations, or AI-enabled customer/support experiences, including working with operational data to debug issues, improve workflows, and measure impact
- Strong product and stakeholder instincts: you can translate ambiguous support problems into practical, adopted, and measurable technical solutions
- Proven track record of designing AI workflows with clear guardrails, fallback paths, and responsible deployment practices
PREFERRED QUALIFICATIONS
- Experience with support platforms like Zendesk, Decagon, Sprinklr, Gainsight, Maestro QA/Rippit, Assembled, Salesforce, or similar systems
- Familiarity with agent assist tooling, AI support chatbots, copilot tooling, RAG, AI observability, or monitoring AI workflows in production
- Experience building internal Slack tooling, workflow automations, or embedded support experiences
- Background in Support Engineering, Internal Tools Engineering, Solutions Engineering, Support Operations, CX Systems, or Business Systems
- Familiarity with customer support metrics such as containment, deflection, CSAT, first contact resolution, routing accuracy
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
COMPENSATION
- Annual Base Salary Range: $169,000—$245,000 USD
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
See all 36+ AI Engineer Jobs at Figma
Sign up for free to unlock all listings, filter by visa type, and get alerts for new AI Engineer Jobs at Figma.
Get Access To All JobsTips for Finding AI Engineer Jobs at Figma
Align your portfolio to Figma's AI product surface
Figma's AI engineering work centers on features like auto-layout suggestions, design generation, and plugin intelligence. Tailor your projects and GitHub contributions to show experience with inference pipelines or LLM integration in product contexts, not just research.
Target roles that match your visa eligibility
Figma sponsors H-1B, E-3, and H-1B1 visas, but the petition process differs by category. If you're Australian, the E-3 skips the lottery entirely, which means your offer timeline and start date are far more predictable than the H-1B cap cycle.
Request OPT extension specifics before accepting an offer
If you're on F-1 OPT, confirm whether your role qualifies for the 24-month STEM extension before signing. AI Engineer positions at a software company like Figma generally meet the STEM OPT criteria, but the employer must be enrolled in E-Verify.
Prepare for a technical loop built around systems thinking
Figma's engineering interviews emphasize system design and cross-functional reasoning, not just ML theory. Prepare to discuss how you'd architect a model serving layer or handle latency constraints in a real-time collaborative environment.
Use Migrate Mate to filter AI Engineer openings by visa type
Sponsorship eligibility varies by role level and team at Figma. Use Migrate Mate to filter active AI Engineer postings by the visa categories you qualify for, so you're only spending time on roles where sponsorship is confirmed.
Understand PERM timing if a Green Card is part of your plan
Figma sponsors EB-2 and EB-3 Green Cards, but PERM labor certification through DOL typically takes 12 to 18 months before an I-140 can be filed. Factor this into your H-1B renewal timeline so you're not caught between status expiration and a pending petition.
Frequently Asked Questions
Does Figma sponsor H-1B visas for AI Engineers?
Yes, Figma sponsors H-1B visas for AI Engineer roles. Because H-1B is subject to the annual cap and lottery, your petition must be filed in April for an October 1 start date. Figma also sponsors the H-1B1 visa for Singaporean and Chilean nationals, and the E-3 for Australians, both of which bypass the lottery entirely.
How do I apply for AI Engineer jobs at Figma?
Applications go through Figma's careers page. The process typically includes a recruiter screen, a technical phone interview, and a multi-stage loop covering coding, system design, and cross-functional collaboration. For AI-specific roles, expect questions on model deployment, inference optimization, and how ML features integrate with product workflows. Tailoring your application to Figma's design-intelligence product direction helps.
Which visa types does Figma commonly use for AI Engineer roles?
Figma sponsors H-1B, H-1B1 visa, E-3, and F-1 OPT with STEM extension for AI Engineer positions. For longer-term immigration, Figma supports EB-2 and EB-3 Green Card sponsorship through PERM labor certification with DOL. The right visa pathway depends on your nationality, education level, and how far along you are in your immigration timeline.
What qualifications does Figma expect for AI Engineer roles?
Figma typically looks for a bachelor's or master's degree in computer science, machine learning, or a related field, combined with hands-on experience building and deploying production ML systems. Familiarity with LLM fine-tuning, model serving infrastructure, and real-time application constraints matters more than research publications. Experience integrating AI into consumer or design tools is a strong differentiator.
How do I find AI Engineer roles at Figma that offer visa sponsorship?
Figma lists open roles on its careers page, but not every posting specifies which visa types are covered. Migrate Mate aggregates AI Engineer openings at Figma and filters them by visa category, so you can quickly see which roles align with your sponsorship needs without having to reach out to a recruiter for confirmation first.