Client Service Manager Jobs at GHD with Visa Sponsorship
Client Service Manager roles at GHD sit at the intersection of technical consulting and client relationships, typically requiring a background in engineering or infrastructure services. GHD has a track record of sponsoring international talent for client-facing positions where specialized expertise is difficult to source domestically.
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Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive Client outcomes.
Who are we looking for? GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies. To help lead this next chapter, we are seeking Client Service Managers (CSM)-Transportation who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. Client Service Managers are viewed as a critical role within GHD. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization.
AT GHD, our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.
As a Client Service Manager for Transportation Clients in the Los Angeles Metro area and working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:
Client Relationship Development
- Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
- Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
- Develop and implement client interaction plans to engage decision-makers and influencers.
Strategic Account Management
- Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
- Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years).
- Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.
Business Development
- Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
- Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
- Maintain an active pipeline of projects and pursuits.
Advocacy and Representation
- Represent the organization at municipal meetings, conferences, and industry events.
- Promote the organization’s brand and capabilities to municipal stakeholders.
- Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.
Key Performance Indicators
- For the client portfolio,
- Opportunity pipeline
- Bookings targets
Additional Responsibilities
- Customer Relationship Management (CRM) Data: Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
- Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- Key Account Management: Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
- Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
- Customer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements.
- Sales Opportunities Creation: Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Obtain market intelligence, promote the organization, and enhance its reputation.
- Promoting Customer Focus: Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
- Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Education
- Bachelor's or Master’s Degree in Engineering, Environmental Science, or similar
Qualifications
- Professional Engineer license preferred
- Minimum 10 years of experience in client service management, or client relationship management preferably with municipal or public sector clients.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to lead cross-functional teams and influence at senior levels.
- Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite.
- Strategic thinker with a client-centric mindset.
- Strong understanding of municipal operations, governance, and procurement.
- Ability to navigate complex stakeholder environments and build consensus
- Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders.
- Proven ability to develop and execute market strategies.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
Salary Range: $230,000-$280,000 based on experience and location
About us
Take on some of the world’s toughest challenges - with GHD supporting you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.
Our Pledge to You At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today. See where your commitment could take you. That’s the #PowerOfCommitment
Who We Are GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents. The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
Job Description
Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal. Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow. You’ll be able to apply our powerful global network of skills and decades of experience to build positive Client outcomes.
Who are we looking for? GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years. This next phase of growth is intentional, market-focused, and rooted in long-term partnerships with cities, counties, and local agencies. To help lead this next chapter, we are seeking Client Service Managers (CSM)-Transportation who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure. Client Service Managers are viewed as a critical role within GHD. They sit at the intersection of our clients, our communities, and our technical teams – bringing external voices, priorities, and opportunities into the organization.
AT GHD, our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.
As a Client Service Manager for Transportation Clients in the Los Angeles Metro area and working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:
Client Relationship Development
- Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
- Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
- Develop and implement client interaction plans to engage decision-makers and influencers.
Strategic Account Management
- Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
- Create and execute annual growth plans for municipal accounts, focusing on long-term objectives (3–5 years).
- Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.
Business Development
- Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
- Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
- Maintain an active pipeline of projects and pursuits.
Advocacy and Representation
- Represent the organization at municipal meetings, conferences, and industry events.
- Promote the organization’s brand and capabilities to municipal stakeholders.
- Facilitate multi-party communications when needed to resolve issues and advance strategic initiatives.
Key Performance Indicators
- For the client portfolio,
- Opportunity pipeline
- Bookings targets
Additional Responsibilities
- Customer Relationship Management (CRM) Data: Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
- Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- Key Account Management: Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
- Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
- Customer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements.
- Sales Opportunities Creation: Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Obtain market intelligence, promote the organization, and enhance its reputation.
- Promoting Customer Focus: Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
- Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Education
- Bachelor's or Master’s Degree in Engineering, Environmental Science, or similar
Qualifications
- Professional Engineer license preferred
- Minimum 10 years of experience in client service management, or client relationship management preferably with municipal or public sector clients.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to lead cross-functional teams and influence at senior levels.
- Proficiency in CRM tools (Salesforce in particular) and Microsoft Office Suite.
- Strategic thinker with a client-centric mindset.
- Strong understanding of municipal operations, governance, and procurement.
- Ability to navigate complex stakeholder environments and build consensus
- Experience in client engagement and business development, with a track record of building relationships across government, industry, and community stakeholders.
- Proven ability to develop and execute market strategies.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
Salary Range: $230,000-$280,000 based on experience and location
About us
Take on some of the world’s toughest challenges - with GHD supporting you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.
Our Pledge to You At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today. See where your commitment could take you. That’s the #PowerOfCommitment
Who We Are GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents. The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
See all 25+ Client Service Manager at GHD jobs
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Get Access To All JobsTips for Finding Client Service Manager Jobs at GHD Jobs
Frame your credentials for specialty occupation review
Client Service Manager roles at GHD span engineering, environmental, and infrastructure consulting. Make sure your degree is in a field directly tied to the service line you're targeting, a general business degree alone may not satisfy USCIS specialty occupation requirements for this role.
Target GHD's infrastructure and advisory openings
GHD posts Client Service Manager roles across sectors like water, transport, and energy. Focus on divisions where your technical background aligns with active project pipelines, since sponsorship decisions are often tied to whether the business unit has the budget and urgency to file.
Use Migrate Mate to filter GHD openings by visa type
GHD sponsors multiple visa categories for client-facing roles. Use Migrate Mate to filter Client Service Manager postings at GHD by the visa types that match your status, so you're only applying to roles where sponsorship is a realistic outcome.
Clarify your work authorization status early in interviews
GHD recruiters working on consulting roles often need internal sign-off before confirming sponsorship. Raise your visa situation before the offer stage so the hiring team can loop in HR and avoid delays that could push your start date past an OPT or grace period deadline.
Understand how PERM affects your green card timeline
If GHD sponsors you for an EB-2 or EB-3 Green Card, the PERM labor certification requires DOL to verify no qualified U.S. workers are available. For Client Service Manager roles in competitive consulting markets, this audit trail matters, the role's requirements must match your actual duties from day one.
Align your start date with TN or J-1 processing windows
GHD sponsors TN and J-1 visas for qualifying professionals, both of which can move faster than H-1B. TN status for Canadian or Mexican nationals in engineering-adjacent roles can be obtained at the port of entry, which removes the wait for USCIS adjudication and fits GHD's project-driven hiring timelines.
Client Service Manager at GHD jobs are hiring across the US. Find yours.
Find Client Service Manager at GHD JobsFrequently Asked Questions
Does GHD sponsor H-1B visas for Client Service Managers?
GHD has sponsored H-1B visas for professional roles including client-facing positions, but approval depends on whether the specific Client Service Manager role qualifies as a specialty occupation under USCIS standards. Roles tied to engineering, environmental consulting, or infrastructure advisory are more likely to meet that threshold than generalist account management positions. Confirm the role's technical requirements with the recruiter before applying.
How do I apply for Client Service Manager jobs at GHD?
Applications go through GHD's careers portal, where roles are listed by region and service line. Before applying, review whether the posting references specific technical disciplines like water, transport, or energy advisory, since those divisions are more active on sponsorship. Migrate Mate aggregates GHD's Client Service Manager openings filtered by visa type, so you can identify relevant roles without sorting through listings manually.
Which visa types does GHD commonly use for Client Service Manager roles?
GHD has sponsored EB-2 and EB-3 Green Cards, H-1B transfers, F-1 OPT, TN visas, and J-1 exchange visitor status for professional roles. For Client Service Managers, the pathway typically depends on your nationality, current status, and the seniority of the role. TN is available to Canadian and Mexican nationals in qualifying engineering-adjacent occupations, while OPT and CPT apply to recent graduates on F-1 status.
What qualifications does GHD expect for Client Service Manager positions?
GHD generally looks for candidates with a bachelor's degree or higher in an engineering, environmental, or technical field, combined with client management experience in professional services or infrastructure consulting. For visa sponsorship purposes, the degree must align with the role's core functions. Candidates with project delivery backgrounds in sectors like water infrastructure, transport planning, or environmental services tend to be the strongest fit.
How do I manage my immigration timeline when pursuing a Client Service Manager role at GHD?
Timeline pressure is common for candidates on OPT, CPT, or in a 60-day grace period. GHD's internal sponsorship process requires recruiter approval, HR review, and in some cases external legal counsel, which can take several weeks before any USCIS filing begins. Raise your work authorization timeline in the first recruiter conversation, not after an offer is extended, so the hiring team can determine whether the schedule is workable.
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