Customer Service Management Jobs at Johnson Controls with Visa Sponsorship
Customer Service Management roles at Johnson Controls span field operations, contract support, and client account oversight across building technology and industrial systems. Johnson Controls has a demonstrated track record of sponsoring international talent in management functions, supporting multiple visa pathways for qualified candidates targeting these positions.
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Get Access To All JobsBuild your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.
We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
- Competitive salary
- Paid vacation/holidays/sicktime - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities With outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Check us out!: https://youtu.be/pdZMNrDJviY
Role Purpose & Key Responsibilities
This role provides leadership and accountability for the successful delivery, growth, and profitability of the Service business. You will oversee people, processes, and performance to ensure consistent service excellence, strong financial results, and a safe, customer‑focused operation.
How You Will Make an Impact
Financial & Business Performance
- Set, track, and achieve gross margin and profitability goals across customer accounts, including Planned Service Agreements (PSAs) and Labor & Materials (L&M) work.
- Drive L&M revenue growth through effective leadership of Technicians and Team Leads.
- Review, approve, and ensure accuracy of all L&M quotations.
- Own budgeting, forecasting, and oversight of accounts payable and receivable activities.
Operational Leadership
- Lead execution of assigned Service business, including resolution of warranty‑related customer issues.
- Ensure consistent and high‑quality service delivery through direct supervision, audits, and performance management of Technicians, Customer Service Agents, and related staff.
- Procure and maintain fleet vehicles and tools inventory to support operational readiness and efficiency.
People Leadership & Workforce Planning
- Maintain appropriate staffing levels to support current and future business needs.
- Lead hiring, onboarding, training, and transition of new employees.
- Manage day‑to‑day team performance, conduct formal performance reviews, and address employee‑related issues as needed.
- Foster a collaborative, accountable, and high‑performing service culture.
Safety & Compliance
- Own safety performance and ensure full compliance with company safety programs and standards.
- Promote a proactive safety culture that protects employees, customers, and assets.
What We’re Looking For
Required Qualifications
- Technical school training or equivalent experience in the HVAC or building controls industry.
- Three (3) or more years of management experience in a service delivery environment.
- Strong ability to prioritize work, manage scheduling, and lead a diverse team.
- Excellent interpersonal, customer service, and negotiation skills.
- Demonstrated proficiency in written and verbal communication.
- Basic financial and accounting knowledge.
- Proficiency in Microsoft Office applications and a Windows‑based environment.
Preferred Qualifications
- Diploma in Electronic or Mechanical Systems.
- Two (2) or more years of hands‑on experience in HVAC or building controls.
- Five (5) or more years of experience in a service management role leading a comparable service delivery team.
HIRING SALARY RANGE: $99K to $135K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-u
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.
We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
- Competitive salary
- Paid vacation/holidays/sicktime - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities With outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Check us out!: https://youtu.be/pdZMNrDJviY
Role Purpose & Key Responsibilities
This role provides leadership and accountability for the successful delivery, growth, and profitability of the Service business. You will oversee people, processes, and performance to ensure consistent service excellence, strong financial results, and a safe, customer‑focused operation.
How You Will Make an Impact
Financial & Business Performance
- Set, track, and achieve gross margin and profitability goals across customer accounts, including Planned Service Agreements (PSAs) and Labor & Materials (L&M) work.
- Drive L&M revenue growth through effective leadership of Technicians and Team Leads.
- Review, approve, and ensure accuracy of all L&M quotations.
- Own budgeting, forecasting, and oversight of accounts payable and receivable activities.
Operational Leadership
- Lead execution of assigned Service business, including resolution of warranty‑related customer issues.
- Ensure consistent and high‑quality service delivery through direct supervision, audits, and performance management of Technicians, Customer Service Agents, and related staff.
- Procure and maintain fleet vehicles and tools inventory to support operational readiness and efficiency.
People Leadership & Workforce Planning
- Maintain appropriate staffing levels to support current and future business needs.
- Lead hiring, onboarding, training, and transition of new employees.
- Manage day‑to‑day team performance, conduct formal performance reviews, and address employee‑related issues as needed.
- Foster a collaborative, accountable, and high‑performing service culture.
Safety & Compliance
- Own safety performance and ensure full compliance with company safety programs and standards.
- Promote a proactive safety culture that protects employees, customers, and assets.
What We’re Looking For
Required Qualifications
- Technical school training or equivalent experience in the HVAC or building controls industry.
- Three (3) or more years of management experience in a service delivery environment.
- Strong ability to prioritize work, manage scheduling, and lead a diverse team.
- Excellent interpersonal, customer service, and negotiation skills.
- Demonstrated proficiency in written and verbal communication.
- Basic financial and accounting knowledge.
- Proficiency in Microsoft Office applications and a Windows‑based environment.
Preferred Qualifications
- Diploma in Electronic or Mechanical Systems.
- Two (2) or more years of hands‑on experience in HVAC or building controls.
- Five (5) or more years of experience in a service management role leading a comparable service delivery team.
HIRING SALARY RANGE: $99K to $135K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-u
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Johnson Controls Jobs
Align your credentials with Johnson Controls requirements
Customer Service Management roles at Johnson Controls typically require demonstrated experience managing service teams in industrial or building systems environments. Certifications in HVAC, fire safety, or building automation strengthen your profile before you apply.
Target roles with active LCA filings
Search DOL's public LCA disclosure data for Johnson Controls job titles in customer service or operations management. Roles with recent certified LCAs signal active sponsorship intent and narrow your search to the divisions hiring right now.
Clarify sponsorship scope during offer negotiation
Ask specifically whether the offer includes Green Card sponsorship under EB-2 or EB-3, not just initial H-1B status. Johnson Controls operates across manufacturing and services, and PERM-based sponsorship timelines vary by business unit and location.
Use Migrate Mate to filter open positions by visa type
Customer Service Management openings at Johnson Controls are distributed across dozens of locations and business lines. Use Migrate Mate to filter live postings by visa sponsorship type so you're only applying to roles where your specific status is supported.
Verify work authorization through E-Verify enrollment
Johnson Controls participates in E-Verify, so confirm your I-94 admission status accurately reflects your current visa category before your start date. Mismatches between your I-94 and employment authorization documents can delay onboarding significantly.
Customer Service Management at Johnson Controls jobs are hiring across the US. Find yours.
Find Customer Service Management at Johnson Controls JobsFrequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Customer Service Managements?
Yes, Johnson Controls sponsors H-1B visas for qualifying Customer Service Management roles. These positions typically meet the specialty occupation standard when they require a bachelor's degree or higher in a relevant field such as business, engineering, or operations management. You'll need a signed offer before your employer can file Form I-129 with USCIS during the annual cap filing window.
How do I apply for Customer Service Management jobs at Johnson Controls?
Apply directly through the Johnson Controls careers portal or use Migrate Mate to browse current Customer Service Management openings filtered by visa sponsorship type. Tailor your application to highlight service team leadership, contract management, or building systems experience. Johnson Controls recruits nationally, so casting across multiple regions increases your chances of finding a role that matches your background and visa status.
Which visa types does Johnson Controls commonly use for Customer Service Management roles?
Johnson Controls supports several visa pathways for Customer Service Management positions, including H-1B for specialty occupation workers, TN for Canadian and Mexican nationals in qualifying management or engineering categories, F-1 OPT and CPT for recent graduates, J-1 for training or exchange programs, and EB-2 or EB-3 immigrant visa categories for longer-term permanent residence sponsorship.
What qualifications are expected for Customer Service Management roles at Johnson Controls?
Johnson Controls typically looks for candidates with a bachelor's degree in business, engineering, or a related technical field combined with hands-on experience managing service teams in industrial, HVAC, fire protection, or building automation environments. Client-facing account management skills, familiarity with service contracts, and the ability to coordinate field technicians across multiple sites are commonly listed requirements in active postings.
How do I time my application to maximize H-1B sponsorship success at Johnson Controls?
USCIS opens H-1B registration in March each year, with cap-subject petitions filed by April 1. To hit that window, you need an offer signed well before March so your employer has time to prepare the Labor Condition Application with DOL and complete USCIS registration. If you're on OPT, begin outreach to Johnson Controls six to nine months before your EAD expires to give the process enough runway.
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