Patient Service Specialist Jobs at Mass General Brigham with Visa Sponsorship
Patient Service Specialist roles at Mass General Brigham sit at the front line of patient care coordination across one of the country's largest academic health systems. Mass General Brigham has a consistent track record of sponsoring H-1B visas for qualified candidates in this function, making it a strong target for international job seekers.
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Get Access To All JobsINTRODUCTION
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Bipolar & Psychotic Inpatient Unit (AB2) is an inpatient unit for those with bipolar and psychotic illness, specializing in first-break cases. Our focus is symptom management and safety, ensuring a therapeutic environment to promote stabilization.
JOB SUMMARY
Under direction of the Registered Nurse, the MHS provides direct patient care and participates in therapeutic milieu.
ESSENTIAL FUNCTIONS (KEY ROLES & RESPONSIBILITIES)
Assists the RN in providing direct patient care.
- Accurate and timely documentation of AFS, progress notes, and observation sheets.
- Establishes therapeutic relationships with patients, maintaining professional boundaries.
- Participates in patient rounds or teams.
- Completes patient care assignments.
- Identifies patient behaviors that contribute to the development of a crisis; utilizes non-verbal and verbal techniques to de-escalate crisis situations.
- Intervenes in managing complex patient situations and patient schedules, utilizing department policies and procedures, always promoting the least restrictive alternatives.
- Communicates changes in patient status to RN.
- Follows Standards of Care and protocols for assigned patients.
- Remains awake and alert at all times while on the job.
- Performs Point of Care testing (POC).
Works effectively in the therapeutic milieu.
- Participates in planning and implementation of patient groups.
- Provides and supervises recreation and other off-hall activities according to needs.
- Provides patients with direction, support, and supervision as needed.
- Follows established Nursing policies, procedures, and protocols.
- Active milieu assessment while assigned to checks, particularly attuned to safety concerns.
Participates in the maintenance of the unit environment to ensure safe care.
- Identifies and reports house cleaning problems to Unit Secretary/ND.
- Identifies and reports equipment problems to Unit Secretary/ND.
- Participates in the unit’s inventory system, reporting when supplies are low.
- Initiates activities that assist patients in maintaining a clean environment.
- Initiates activities that promote an organized, safe patient and staff environment.
Assists patients in their activities of daily living.
- Identifies patient hygiene needs; initiates and implements interventions to meet these needs.
- Provides for patients’ nutritional needs according to unit procedure.
- Assists and reassures patients during tests, exams, and procedures.
- Escorts and supervises patients on and off ground, maintaining patient safety.
Maintains a commitment to professional growth and competency.
- Completes mandatory in-service requirements.
- Identifies areas of strengths and areas in need of professional development with supervisor.
- Maintains competency for treating age-specific patient populations.
- Seeks constructive feedback regarding work performance from peers and professional colleagues.
- Participates in critical incident de-briefing.
QUALIFICATIONS
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
One year of clinical experience, preferably in a psychiatric setting; 1-2 years preferred and previous experience in direct patient care preferred.
Knowledge, Skills and Abilities
- Verbal and written communication skills, and ability to work in collaboration with others.
- Must complete and pass Epic training within 30 days of hire.
- Successful passing (80% or higher) of Epic training modules(s) is a minimum requirement of the job.
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
REMOTE TYPE
Onsite
WORK LOCATION
115 Mill Street
SCHEDULED WEEKLY HOURS
40
EMPLOYEE TYPE
Regular
WORK SHIFT
Rotating (United States of America)
PAY RANGE
$22.40 - $29.73/Hourly
GRADE
MCL050
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO STATEMENT:
The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
INTRODUCTION
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Bipolar & Psychotic Inpatient Unit (AB2) is an inpatient unit for those with bipolar and psychotic illness, specializing in first-break cases. Our focus is symptom management and safety, ensuring a therapeutic environment to promote stabilization.
JOB SUMMARY
Under direction of the Registered Nurse, the MHS provides direct patient care and participates in therapeutic milieu.
ESSENTIAL FUNCTIONS (KEY ROLES & RESPONSIBILITIES)
Assists the RN in providing direct patient care.
- Accurate and timely documentation of AFS, progress notes, and observation sheets.
- Establishes therapeutic relationships with patients, maintaining professional boundaries.
- Participates in patient rounds or teams.
- Completes patient care assignments.
- Identifies patient behaviors that contribute to the development of a crisis; utilizes non-verbal and verbal techniques to de-escalate crisis situations.
- Intervenes in managing complex patient situations and patient schedules, utilizing department policies and procedures, always promoting the least restrictive alternatives.
- Communicates changes in patient status to RN.
- Follows Standards of Care and protocols for assigned patients.
- Remains awake and alert at all times while on the job.
- Performs Point of Care testing (POC).
Works effectively in the therapeutic milieu.
- Participates in planning and implementation of patient groups.
- Provides and supervises recreation and other off-hall activities according to needs.
- Provides patients with direction, support, and supervision as needed.
- Follows established Nursing policies, procedures, and protocols.
- Active milieu assessment while assigned to checks, particularly attuned to safety concerns.
Participates in the maintenance of the unit environment to ensure safe care.
- Identifies and reports house cleaning problems to Unit Secretary/ND.
- Identifies and reports equipment problems to Unit Secretary/ND.
- Participates in the unit’s inventory system, reporting when supplies are low.
- Initiates activities that assist patients in maintaining a clean environment.
- Initiates activities that promote an organized, safe patient and staff environment.
Assists patients in their activities of daily living.
- Identifies patient hygiene needs; initiates and implements interventions to meet these needs.
- Provides for patients’ nutritional needs according to unit procedure.
- Assists and reassures patients during tests, exams, and procedures.
- Escorts and supervises patients on and off ground, maintaining patient safety.
Maintains a commitment to professional growth and competency.
- Completes mandatory in-service requirements.
- Identifies areas of strengths and areas in need of professional development with supervisor.
- Maintains competency for treating age-specific patient populations.
- Seeks constructive feedback regarding work performance from peers and professional colleagues.
- Participates in critical incident de-briefing.
QUALIFICATIONS
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
One year of clinical experience, preferably in a psychiatric setting; 1-2 years preferred and previous experience in direct patient care preferred.
Knowledge, Skills and Abilities
- Verbal and written communication skills, and ability to work in collaboration with others.
- Must complete and pass Epic training within 30 days of hire.
- Successful passing (80% or higher) of Epic training modules(s) is a minimum requirement of the job.
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
REMOTE TYPE
Onsite
WORK LOCATION
115 Mill Street
SCHEDULED WEEKLY HOURS
40
EMPLOYEE TYPE
Regular
WORK SHIFT
Rotating (United States of America)
PAY RANGE
$22.40 - $29.73/Hourly
GRADE
MCL050
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO STATEMENT:
The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
See all 33+ Patient Service Specialist at Mass General Brigham jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Service Specialist at Mass General Brigham roles.
Get Access To All JobsTips for Finding Patient Service Specialist Jobs at Mass General Brigham Jobs
Verify your credentials meet Massachusetts requirements
Massachusetts requires patient-facing healthcare roles to meet specific documentation standards. Before applying, confirm your academic transcripts and any foreign credentials are evaluated by a NACES-approved service so Mass General Brigham's HR team can assess equivalency without delays.
Target postings tied to specific MGB entities
Mass General Brigham operates across multiple member institutions including Massachusetts General Hospital and Brigham and Women's. Patient Service Specialist postings are listed by entity, so filtering by specific hospital sites surfaces more openings than searching the umbrella brand alone.
Browse open roles directly through Migrate Mate
Migrate Mate filters Patient Service Specialist jobs at Mass General Brigham by visa sponsorship eligibility, saving you from applying to postings where sponsorship isn't available. Use it to identify active openings before reaching out to recruiters.
Ask about H-1B timing during the offer stage
H-1B cap-subject filings only open in April, with an October 1 start date. When Mass General Brigham extends an offer, confirm whether they'll file in the next registration window so you can plan your start date and any OPT or grace period coverage accordingly.
Highlight Epic and patient scheduling experience explicitly
Mass General Brigham runs on Epic across its network. Patient Service Specialist roles require scheduling, referral management, and insurance verification. Listing direct Epic experience in your application signals immediate operational fit and reduces onboarding friction for hiring managers.
Understand how USCIS specialty occupation applies here
Patient Service Specialist roles are administrative, not clinical, which means USCIS scrutinizes whether the position qualifies as a specialty occupation for H-1B purposes. Roles tied to healthcare administration or health information management with a relevant bachelor's degree tend to hold up better during adjudication.
Patient Service Specialist at Mass General Brigham jobs are hiring across the US. Find yours.
Find Patient Service Specialist at Mass General Brigham JobsFrequently Asked Questions
Does Mass General Brigham sponsor H-1B visas for Patient Service Specialists?
Yes, Mass General Brigham sponsors H-1B visas for Patient Service Specialist roles. As a large academic health system registered with E-Verify, it has an established process for supporting international candidates through the H-1B petition process. Sponsorship availability can vary by role level and department, so confirming directly during the offer stage is the most reliable approach.
Which visa types are commonly used for Patient Service Specialist roles at Mass General Brigham?
The H-1B is the most common visa for Patient Service Specialist roles at Mass General Brigham, particularly for candidates with a qualifying bachelor's degree in health administration, business, or a related field. Candidates already on OPT or STEM OPT may begin work before an H-1B is filed. Green Card sponsorship through PERM is possible but typically follows several years of employment.
What qualifications or experience are expected for Patient Service Specialist roles at Mass General Brigham?
Mass General Brigham typically looks for candidates with a bachelor's degree and prior experience in healthcare administration, patient scheduling, or medical office coordination. Familiarity with Epic, insurance verification workflows, and HIPAA-compliant communication is highly valued. Roles at academic medical centers like Massachusetts General Hospital or Brigham and Women's often expect candidates who can manage high patient volumes across complex scheduling systems.
How do I apply for Patient Service Specialist jobs at Mass General Brigham?
You can search and apply through Mass General Brigham's careers portal, where postings are listed by entity and department. For a faster search filtered by visa sponsorship availability, Migrate Mate surfaces active Patient Service Specialist openings at Mass General Brigham alongside sponsorship eligibility details. Applying through the official portal is required, but identifying the right postings first saves significant time.
How do I plan my timeline if I need H-1B sponsorship for a Mass General Brigham role?
H-1B registration opens in March each year, with a lottery selection in late March and petitions filed for an October 1 start. If you're on F-1 OPT, your OPT authorization must bridge the gap to October 1. Confirm your OPT expiration date and discuss the filing timeline with Mass General Brigham's HR team during the offer process so there's no gap in work authorization.
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