Office Administrator Jobs at MyMichigan Health with Visa Sponsorship

Summary:

Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care. They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies. They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers. Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed. The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will be able to clarify your responsibilities for you.

Responsibilities:

• (30%) Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results. Supports, directs and refers patients for consults and/or testing and insurance pre-certification and documentation.

• (30%) Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing but not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.

• (20%) Assists provider with examinations and procedures.

• (20%) Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER DUTIES AND RESPONSIBILITIES: Provides complete patient assessment, as indicated within the scope of the practice. Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens. Some departments may be required to demonstrate competency to assist with procedures such as, but not limited to electrocardiogram (EKG), Pulmonary Function Test (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Test (NST). Assists in maintaining a clean and safe environment for patients and co-workers. If applicable, maybe required to travel to satellite clinics. Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR) Practice Management, Electronic Medical Records, Laboratory Information System (LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff. Demonstrates critical thinking for patient management. Maintains a high level of confidentiality and ensures patient’s rights in accordance with proper procedures and in compliance with HIPAA (Health Insurance Portability Accountability Act). May be asked to perform clerical duties – filling out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient’s medical records. Orders supplies and medications. Maintains a system for accurately documenting and coding, patient conditions in the medical record as appropriate per policy. Participate in annual review for quality and completeness as necessary. Provides for the age specific needs of the population served according to standards and policies/procedures as evidenced by observation, documentation and peer feedback. Performs other related duties as assigned. MidMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MidMichigan Health.

Certifications and Licensures:

• BLS - Basic Life Support Required Equivalent Experience - within 3 months of hire or transfer

• LPN - Licensed Practical Nurse Required Equivalent Experience

Required Education:

Education: Technical Certificate

Other Information:

At MyMichigan Health, we hold these values to be fundamental: Values: Excellence - We offer nothing less than the best. We adhere to the highest standards possible in clinical care and customer service. We continuously measure ourselves and constantly strive to improve. Integrity - We do the right thing, each time, every time. We treat each individual with compassion and respect, demonstrating the pinnacle of professionalism and dignity. We communicate openly and honestly. We recognize the unique individuality of each person. In all that we do, we exemplify the highest ethical standards. Teamwork - We provide individual commitment to a group effort. Collaboration benefits everyone - most importantly, our patients. It promotes efficiency, fosters professional and organizational growth, encourages learning, and stimulates innovation. Accountability - We accept responsibility for all we do. We are accountable for the outcomes of our efforts. We are responsible to the communities we serve, to our patients, and to one another. We recognize that as health care providers we occupy a position of trust. Behavior Standards: We use the following behaviors to support our values and provide a clear and simple description of exactly what is expected of every employee: Attitude is Everything, Reward and Recognition, Thoughtful Communication, Teamwork, Service Recovery, Patient Safety, Appearance Matters, Service Excellence, Privacy and Confidentiality, and Electronic Communication Manners.