Customer Development Specialist Jobs
Customer Development Specialist jobs are open across consumer goods, pharmaceuticals, retail, and technology, at every level from entry-level to senior and regional, with specializations in key account management, trade marketing, and channel strategy. Find a role that fits below and apply directly.
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Showing 5 of 14+ Customer Development Specialist jobs
Do you thrive on creating exceptional customer experiences and building lasting relationships?
At Berlin City Auto Group, every outstanding service experience begins with the first conversation. We're looking for a customer-focused, relationship-driven Customer Experience Specialist to join our growing Service Business Development Center in Portland, Maine.
In this role, you'll do much more than answer phones—you'll serve as a trusted first point of contact for our customers, helping them schedule vehicle service, answering questions, and ensuring every interaction reflects the exceptional customer experience Berlin City is known for.
No automotive experience is necessary—if you bring a customer service mindset, we'll provide training, tools, and career development to help you succeed.
Starting Pay: $18.00–$20.00 per hour, based on experience + a Performance Bonus of up to $125 per week
Why You'll Love Working Here:
- Paid training with ongoing coaching and professional development
- No automotive experience required—we invest in your success
- A career path with opportunities to advance into leadership, service advising, management, and other dealership roles
- Gain experience using modern CRM platforms, scheduling software, and dealership technology that will strengthen your professional skill set
- Competitive hourly pay plus weekly performance bonuses
- Paid time off that begins accruing on your first day
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- 401(k) with employer contribution
- Health & Wellness reimbursement of up to $75 per month
- Employee discounts
- Recognition programs that celebrate outstanding customer service and high performance
- A collaborative, team-oriented culture where your ideas and contributions matter
Position Overview:
As a Customer Experience Specialist, you'll play an essential role in delivering an exceptional customer experience before customers even arrive at the dealership.
You'll build meaningful relationships with customers over the phone, through email, and via text, helping them schedule vehicle service, answer questions, and ensuring they feel informed, valued, and confident throughout the service process.
Your professionalism, communication skills, and ability to anticipate customer needs directly contribute to customer satisfaction, customer loyalty, and the continued success of our service department. Rather than simply scheduling appointments, you'll help create a seamless, personalized experience that keeps customers coming back.
This is an excellent opportunity for professionals with backgrounds in customer service, hospitality, healthcare, banking, retail, customer success, or administrative support who enjoy building relationships and making a positive impact every day.
What You'll Do:
- Deliver an exceptional customer experience during every interaction by phone, email, text, and online.
- Serve as a trusted first point of contact by listening to customer needs and providing personalized solutions.
- Build strong relationships with current and future service customers through proactive communication and follow-up.
- Answer incoming Service Department calls promptly and professionally while creating positive first impressions.
- Schedule service appointments efficiently while maximizing convenience for customers.
- Communicate with customers using their preferred method, including phone, text, and email.
- Follow up with customers to confirm appointments, answer questions, and ensure a seamless service experience.
- Partner closely with the Service Department to provide a consistent, high-quality customer experience from start to finish.
- Maintain accurate customer information within the CRM system to support effective communication and follow-up.
- Resolve customer questions with empathy, professionalism, and urgency.
- Continuously looks for opportunities to exceed customer expectations and strengthen long-term customer relationships.
Who You Are:
We're looking for someone who:
- Is passionate about delivering exceptional customer experiences.
- Naturally builds rapport and enjoys connecting with people.
- Has excellent verbal and written communication skills.
- Maintains a positive, professional attitude while managing multiple priorities.
- Is calm, resourceful, and solution-oriented in a fast-paced environment.
- Takes ownership of customer concerns and follows through until they're resolved.
- Learns new technology quickly and enjoys working with CRM systems and scheduling software.
- Is organized, detail-oriented, and able to manage multiple conversations simultaneously.
- Demonstrates initiative, accountability, and a strong work ethic.
- Is motivated by achieving goals while always putting the customer first.
Qualifications:
- Minimum of 1 year of customer service experience
- Previous experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service is highly valued
- Strong computer skills and confidence learning new technology
- Experience with CRM software or appointment scheduling systems is a plus but not required
- Must be at least 18 years of age
- Authorized to work in the United States
- Ability to successfully pass a pre-employment background check
Who We Are:
Berlin City Auto Group is a family of dealerships serving communities throughout Maine and Vermont. We believe our greatest competitive advantage is our people. Guided by our core values of Humility, Integrity, and Passion, we're committed to delivering extraordinary customer experiences while creating meaningful career opportunities for our associates.
Learn more about Berlin City Auto Group and our career opportunities at: www.berlincitycareers.com
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
191 Riverside St. Portland, ME 04103
Do you thrive on creating exceptional customer experiences and building lasting relationships?
At Berlin City Auto Group, every outstanding service experience begins with the first conversation. We're looking for a customer-focused, relationship-driven Customer Experience Specialist to join our growing Service Business Development Center in Portland, Maine.
In this role, you'll do much more than answer phones—you'll serve as a trusted first point of contact for our customers, helping them schedule vehicle service, answering questions, and ensuring every interaction reflects the exceptional customer experience Berlin City is known for.
No automotive experience is necessary—if you bring a customer service mindset, we'll provide training, tools, and career development to help you succeed.
Starting Pay: $18.00–$20.00 per hour, based on experience + a Performance Bonus of up to $125 per week
Why You'll Love Working Here:
- Paid training with ongoing coaching and professional development
- No automotive experience required—we invest in your success
- A career path with opportunities to advance into leadership, service advising, management, and other dealership roles
- Gain experience using modern CRM platforms, scheduling software, and dealership technology that will strengthen your professional skill set
- Competitive hourly pay plus weekly performance bonuses
- Paid time off that begins accruing on your first day
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- 401(k) with employer contribution
- Health & Wellness reimbursement of up to $75 per month
- Employee discounts
- Recognition programs that celebrate outstanding customer service and high performance
- A collaborative, team-oriented culture where your ideas and contributions matter
Position Overview:
As a Customer Experience Specialist, you'll play an essential role in delivering an exceptional customer experience before customers even arrive at the dealership.
You'll build meaningful relationships with customers over the phone, through email, and via text, helping them schedule vehicle service, answer questions, and ensuring they feel informed, valued, and confident throughout the service process.
Your professionalism, communication skills, and ability to anticipate customer needs directly contribute to customer satisfaction, customer loyalty, and the continued success of our service department. Rather than simply scheduling appointments, you'll help create a seamless, personalized experience that keeps customers coming back.
This is an excellent opportunity for professionals with backgrounds in customer service, hospitality, healthcare, banking, retail, customer success, or administrative support who enjoy building relationships and making a positive impact every day.
What You'll Do:
- Deliver an exceptional customer experience during every interaction by phone, email, text, and online.
- Serve as a trusted first point of contact by listening to customer needs and providing personalized solutions.
- Build strong relationships with current and future service customers through proactive communication and follow-up.
- Answer incoming Service Department calls promptly and professionally while creating positive first impressions.
- Schedule service appointments efficiently while maximizing convenience for customers.
- Communicate with customers using their preferred method, including phone, text, and email.
- Follow up with customers to confirm appointments, answer questions, and ensure a seamless service experience.
- Partner closely with the Service Department to provide a consistent, high-quality customer experience from start to finish.
- Maintain accurate customer information within the CRM system to support effective communication and follow-up.
- Resolve customer questions with empathy, professionalism, and urgency.
- Continuously looks for opportunities to exceed customer expectations and strengthen long-term customer relationships.
Who You Are:
We're looking for someone who:
- Is passionate about delivering exceptional customer experiences.
- Naturally builds rapport and enjoys connecting with people.
- Has excellent verbal and written communication skills.
- Maintains a positive, professional attitude while managing multiple priorities.
- Is calm, resourceful, and solution-oriented in a fast-paced environment.
- Takes ownership of customer concerns and follows through until they're resolved.
- Learns new technology quickly and enjoys working with CRM systems and scheduling software.
- Is organized, detail-oriented, and able to manage multiple conversations simultaneously.
- Demonstrates initiative, accountability, and a strong work ethic.
- Is motivated by achieving goals while always putting the customer first.
Qualifications:
- Minimum of 1 year of customer service experience
- Previous experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service is highly valued
- Strong computer skills and confidence learning new technology
- Experience with CRM software or appointment scheduling systems is a plus but not required
- Must be at least 18 years of age
- Authorized to work in the United States
- Ability to successfully pass a pre-employment background check
Who We Are:
Berlin City Auto Group is a family of dealerships serving communities throughout Maine and Vermont. We believe our greatest competitive advantage is our people. Guided by our core values of Humility, Integrity, and Passion, we're committed to delivering extraordinary customer experiences while creating meaningful career opportunities for our associates.
Learn more about Berlin City Auto Group and our career opportunities at: www.berlincitycareers.com
EEOC
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
ADA
Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.
191 Riverside St. Portland, ME 04103
Customer Development Specialist Jobs by Experience Level
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Find JobsCustomer Development Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer development specialist jobs.
- Bachelor's degree in business, marketing, or a related field
- Experience managing key accounts or customer-facing sales relationships
- Proficiency with syndicated data tools such as Nielsen or IRI
- Ability to build and present joint business plans to retail buyers
- Familiarity with trade promotion management and promotional ROI analysis
- Strong skills in Excel and customer-facing presentation software
Tips for Your Customer Development Specialist Job Search
Tailor your resume to channel type
Customer development specialist roles differ sharply between retail, wholesale, and direct-to-consumer channels. Rewrite your resume bullets to reflect the specific channel each employer operates in, calling out the category, retailer tier, or distribution model you've worked within.
Quantify sell-in and sell-through results
Hiring managers in this role want to see distribution gains, promotional lift, or velocity improvements you drove. Replace vague impact statements with concrete outcomes tied to shelf placement, SKU expansion, or category share shifts so your results stand out in a scan.
Apply early to roles that fit
Migrate Mate lists customer development specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by go-to-market model
Filter your search by whether a company sells through national chains, regional grocers, club, or convenience channels. The skills each model rewards are different, and your cover letter should speak to the buyer relationships and planogram or category management experience that model demands.
Prepare a joint business plan example
Many interviews for this role ask you to walk through a customer-facing business plan or sell-in scenario. Have a real or reconstructed example ready that shows how you built the rationale, set volume targets, and aligned promotional spending to a specific retailer's priorities.
Negotiate on scope, not just base pay
Customer development roles often carry a trade spend budget or customer portfolio that isn't listed in the job description. Before accepting an offer, ask what accounts you'd own, what discretionary budget you'd manage, and how performance is measured against those inputs.
Customer Development Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer development specialists?
The companies hiring the most customer development specialists right now include Elanco, bp, and Fraser, with the largest share of openings in Indiana, Iowa, and Maine, based on current listings on Migrate Mate as of November 2026. Consumer goods manufacturers and pharmaceutical distributors consistently account for the largest share of open roles in this title.
How many customer development specialist jobs are remote?
About 86% of customer development specialist openings are fully remote or hybrid as of November 2026, though the role is field-oriented by nature. Sub-areas with the highest remote share tend to be inside sales support, trade marketing analytics, and national account coordination, while field-based territory roles almost always require in-person presence with retail partners.
How do you become a customer development specialist?
Start by building experience in sales, account management, or category management, ideally in consumer goods, retail, or a related industry. Develop fluency with syndicated data tools and learn how retailers evaluate category performance. Progress from coordinator or sales representative roles, demonstrate your ability to manage buyer relationships and build business plans, and pursue roles with growing account complexity to advance into the customer development specialist title.
Can you get a customer development specialist job with little experience?
Yes, entry-level customer development specialist roles exist, particularly at consumer goods companies that run structured sales development programs for recent graduates. Focus your application on internships, campus sales roles, or any experience managing a customer relationship, even informally. Highlighting analytical skills, comfort with data, and familiarity with retail or distribution environments helps offset limited formal experience.
What does the customer development specialist interview process look like?
The process typically starts with a recruiter screen focused on your sales and account management background, followed by a hiring manager interview that probes how you handle buyer objections, build business cases, and manage trade budgets. Finalists are often asked to complete a case study or mock sell-in presentation to a simulated retail buyer, and a final round may involve meeting the broader sales or category team.
Where can I find and apply to customer development specialist jobs?
You can find and apply to customer development specialist jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your background and channel experience, then apply directly to each listing that fits.
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