Customer Engineer Jobs in Arizona
Customer Engineer jobs in Arizona are in strong demand, concentrated in enterprise technology, cloud infrastructure, semiconductor manufacturing, and defense contracting, with openings at every level from entry-level field support through senior solutions engineers. Phoenix, Scottsdale, and Tucson are the primary hiring centers, where established employers such as Intel, Amazon Web Services, and Honeywell maintain significant operations. The most sought-after specialties in the Arizona market are cloud platform support, hardware systems integration, and pre-sales technical engineering. Find a role that fits below and apply directly.
Find Customer Engineer JobsOverview
Showing 5 of 16+ Customer Engineer jobs
Who We Are
Founded in 2006, IC Realtime is a leader in the digital surveillance and AV industry, serving Residential, Commercial, Government, and Military security markets. For over 20 years, we've provided cutting-edge, reliable surveillance cameras and video recorders trusted worldwide.
Our People and Values
We believe that our collaborative environment and core values are key to our success. Our values drive our daily actions:
- Integrity – Honesty and transparency in all that we do.
- Courage – Standing up for what is right, even in the face of challenges.
- Accountability – Owning our actions and making things right.
- Respect – Valuing the rights, traditions, and feelings of others.
- Excellence – Exceeding expectations and setting high standards.
Why Work for Us?
At IC Realtime, we offer competitive benefits, resources, and professional development to support your growth. Our perks include:
- Comprehensive Medical, Dental, and Vision plans
- 401(k) with a 3% safe harbor match (after the eligibility period has been met).
- Unlimited Paid Time Off policy for work-life balance
- Complimentary snacks and beverages on-site
- Growth and advancement opportunities
- A commitment to diversity so everyone can thrive
Job Summary:
We are seeking a Customer Support Engineer to provide technical support to our customer network for our CCTV/IP Surveillance products and services through various channels, including content development, customer training, and some IT duties.
Basic job duties include, but are not limited to:
- Maintaining an 'excellent' level of technical support for our customers.
- Candidates will demonstrate grace when interacting with customers while resolving technical problems spanning a range of platforms and technologies (Surveillance Hardware/Software (Mobile and Desktop), TCP/IP Networking, Customer-Provided Routers for SOHO, Web Technologies, etc.).
- Troubleshooting and/or establishing LAN / WAN connections to our products
- Install and configure our computer software and mobile applications
- Continuously learn updated industry and product knowledge regarding best practices and latest technologies
- Take incoming and make outbound support calls to assist installers and end users with configuring our product
- Troubleshooting issues with our products through our Hosted Call Center system
- Remote support as needed for field technicians to better assist with troubleshooting and product training
- Answer customer emails and maintain correspondence through sustaining support issues
- Creation of Support Documentation (Deployment Guides, Help Center Articles, and more)
- Create tickets for return items for various topics using our ERP system
Engineering Tasks Include:
- Help Center Documentation (Knowledge Articles, 'How-Tos', FAQs, etc.)
- Product Documentation (Deployment Guides)
- Advanced System Configuration (Video Analytics, PTZ Programming, etc.)
Education/ Experience:
- Bachelor's in Computer Science/Engineering, or equivalent trade certifications and work experience
- Excellent written and verbal communication
- Strong phone contact handling and active listening skills.
- Ability to multitask and context-switch effectively between different activities
- Flexible, team player, get-it-done personality
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
Language Skills
- Ability to effectively present information and respond to questions from groups of Managers, clients, customers, and the public.
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability
- Ability to solve practical problems with a variety of concrete variables in situations where limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Qualifications
- Flexibility: Priorities change very quickly in this position.
- Must be able to manage multiple projects and adapt to changing situations
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Goodyear, AZ 85338 (Required)
Work Location: In person
Who We Are
Founded in 2006, IC Realtime is a leader in the digital surveillance and AV industry, serving Residential, Commercial, Government, and Military security markets. For over 20 years, we've provided cutting-edge, reliable surveillance cameras and video recorders trusted worldwide.
Our People and Values
We believe that our collaborative environment and core values are key to our success. Our values drive our daily actions:
- Integrity – Honesty and transparency in all that we do.
- Courage – Standing up for what is right, even in the face of challenges.
- Accountability – Owning our actions and making things right.
- Respect – Valuing the rights, traditions, and feelings of others.
- Excellence – Exceeding expectations and setting high standards.
Why Work for Us?
At IC Realtime, we offer competitive benefits, resources, and professional development to support your growth. Our perks include:
- Comprehensive Medical, Dental, and Vision plans
- 401(k) with a 3% safe harbor match (after the eligibility period has been met).
- Unlimited Paid Time Off policy for work-life balance
- Complimentary snacks and beverages on-site
- Growth and advancement opportunities
- A commitment to diversity so everyone can thrive
Job Summary:
We are seeking a Customer Support Engineer to provide technical support to our customer network for our CCTV/IP Surveillance products and services through various channels, including content development, customer training, and some IT duties.
Basic job duties include, but are not limited to:
- Maintaining an 'excellent' level of technical support for our customers.
- Candidates will demonstrate grace when interacting with customers while resolving technical problems spanning a range of platforms and technologies (Surveillance Hardware/Software (Mobile and Desktop), TCP/IP Networking, Customer-Provided Routers for SOHO, Web Technologies, etc.).
- Troubleshooting and/or establishing LAN / WAN connections to our products
- Install and configure our computer software and mobile applications
- Continuously learn updated industry and product knowledge regarding best practices and latest technologies
- Take incoming and make outbound support calls to assist installers and end users with configuring our product
- Troubleshooting issues with our products through our Hosted Call Center system
- Remote support as needed for field technicians to better assist with troubleshooting and product training
- Answer customer emails and maintain correspondence through sustaining support issues
- Creation of Support Documentation (Deployment Guides, Help Center Articles, and more)
- Create tickets for return items for various topics using our ERP system
Engineering Tasks Include:
- Help Center Documentation (Knowledge Articles, 'How-Tos', FAQs, etc.)
- Product Documentation (Deployment Guides)
- Advanced System Configuration (Video Analytics, PTZ Programming, etc.)
Education/ Experience:
- Bachelor's in Computer Science/Engineering, or equivalent trade certifications and work experience
- Excellent written and verbal communication
- Strong phone contact handling and active listening skills.
- Ability to multitask and context-switch effectively between different activities
- Flexible, team player, get-it-done personality
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
Language Skills
- Ability to effectively present information and respond to questions from groups of Managers, clients, customers, and the public.
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability
- Ability to solve practical problems with a variety of concrete variables in situations where limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Qualifications
- Flexibility: Priorities change very quickly in this position.
- Must be able to manage multiple projects and adapt to changing situations
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Goodyear, AZ 85338 (Required)
Work Location: In person
See All 16 Customer Engineer Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in Arizona
Where Arizona roles are concentrated, by current openings.
Customer Engineer Job Market in Arizona
A snapshot from current Arizona openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Electronics & Hardware
What Arizona Employers Look For
The qualifications that appear most often in customer engineer jobs across Arizona.
- Bachelor's degree in electrical engineering, computer science, or a closely related technical field
- Hands-on experience with enterprise hardware, networking systems, or cloud infrastructure platforms
- Proven ability to lead technical demonstrations and solution walkthroughs for prospective clients
- Strong troubleshooting skills for diagnosing complex system failures in customer environments
- Familiarity with CRM tools such as Salesforce to document customer interactions and escalations
- Willingness to travel to customer sites across the Phoenix metro and greater Arizona region
Customer Engineer Jobs in Arizona: Frequently Asked Questions
How do you become a customer engineer in Arizona?
Most customer engineer roles in Arizona require a bachelor's degree in electrical engineering, computer science, systems engineering, or a related technical discipline. Arizona does not issue a state license specific to customer engineers, so employers focus on vendor certifications from companies such as Cisco, AWS, or Microsoft Azure alongside hands-on field or pre-sales experience. Candidates who build a portfolio of lab work or hold an entry-level support role first tend to move into customer engineer positions more quickly.
Which companies hire customer engineers in Arizona?
Employers hiring customer engineers in Arizona right now include KLA, Applied Materials, and ASM, based on current listings on Migrate Mate as of September 2026. Arizona's concentration of semiconductor manufacturers, defense contractors, and major cloud infrastructure campuses around the Phoenix metro creates consistent year-round demand for customer-facing technical engineers.
Which Arizona cities have the most customer engineer jobs?
Phoenix, Chandler, and Goodyear have the most customer engineer openings in Arizona. Phoenix drives the largest share of postings because of its density of enterprise technology firms, cloud data centers, and corporate headquarters, while Scottsdale attracts demand from software companies and financial technology employers, and Tucson adds openings tied to defense and aerospace contractors such as Raytheon.
Are there remote customer engineer jobs in Arizona?
Yes, but they are less common than in purely desk-based roles because customer engineers frequently need to visit client sites, install hardware, or lead in-person demonstrations. About 0% of customer engineer openings tied to Arizona are remote or hybrid as of September 2026, with the remote share concentrated in pre-sales and cloud-focused positions where client engagement happens primarily through video and digital tools.
How can I get hired as a customer engineer in Arizona with little or no experience?
The most realistic entry path is starting in a technical support or field service technician role and moving laterally once you have client-facing experience. Large Arizona employers such as Intel and Honeywell run associate technical programs that accept recent graduates from Arizona State University, the University of Arizona, and Maricopa Community Colleges. Earning an entry-level vendor certification from Cisco, AWS, or CompTIA gives candidates a measurable edge when applying to these programs with no prior customer engineer title on their resume.
Where can I find and apply to customer engineer jobs in Arizona?
You can find and apply to customer engineer jobs in Arizona on Migrate Mate, which lists current Arizona openings. Find the roles that fit your experience and location and apply directly through each listing.
See All 16 Customer Engineer Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
Find Customer Engineer Jobs