Customer Engineer Jobs in Arizona

INTRODUCTION

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The Broadband Plasma Division (BBP) provides market-leading patterned wafer optical inspection systems for leading-edge IC manufacturing. Logic, foundry, and memory customers depend on BBP products to detect yield-critical defects for process debug and excursion monitoring at advanced process nodes. BBP flagship products include the 29xx and 39xx series which leverage Broadband Plasma technology to capture a wide range of defects with ultimate sensitivity at the optical inspection speeds needed for inline defect monitoring.

Responsibilities

The Applications Development Engineer will be responsible for developing and implementing product applications for existing and pre-release products to provide maximum value to the customers. The candidate is expected to support the following:

• Focus on projects related to new product introduction such as characterization, alpha testing, beta testing and pilot tools in the ramp phase.
• Support the development of BBP system at the customer site.
• Perform product diagnosis, problem resolution, interface with software and systems engineering to verify that hardware and software problems have been resolved.
• Conduct customer product demonstrations and technical training including on-site training of customer and end users.
• Document all test results and lessons learned in BKMs (Best Known Methods), training documents, Demo reports, or, Alpha/Beta test reports and transfer product knowledge to Field Applications teams.
• Generate demo and test reports for internal and customer review.
• Travel to customer sites and headquarters for training on an annual basis will be required.

Ideal Candidate

Modern FinFet semiconductor processing results in unique challenges for the litho/etch module. The ideal candidate needs to be able to identify and understand the FinFet process flow and these issues that arise and their resultant behavior. Understand where the critical inspection points are and how to monitor for these issues in the future. Past/present semiconductor processing experience will be an advantage in understanding the key customer challenges.

PREFERRED QUALIFICATIONS

- Candidate must have BS/MS/PhD in Engineering, Physics, Material Science or related fields and strong technical background.
- Preferred work experiences in semiconductor processing or equipment industry.
- Candidate must have excellent communication, organizational, analytical, leadership, and interpersonal skills.
- Candidate must also be self-driven, and a strong team player.

MINIMUM QUALIFICATIONS

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.

ABOUT KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

TOTAL REWARDS

Base Pay Range: $78,200.00 - $114,667.00 Annually

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

USE OF AI STATEMENT

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

EQUAL OPPORTUNITY STATEMENT

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.