Customer Experience Specialist Jobs in Tennessee
Customer Experience Specialist jobs in Tennessee concentrate in retail banking, healthcare administration, insurance, and technology services, with Nashville, Memphis, and Chattanooga accounting for the bulk of active openings. Large employers with a lasting Tennessee footprint include HCA Healthcare, Asurion, and Unum Group, all of which maintain substantial customer experience teams across the state. The most in-demand specialties right now are digital support, healthcare patient experience, and financial services onboarding. Find a role that fits below and apply directly.
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Showing 5 of 21+ Customer Experience Specialist jobs
Job Information
State of Tennessee Job Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, DAVIDSON COUNTY
This position is designed as Hybrid (In office and Remote)
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following: management, administrative support, customer service, or call center experience.
Substitution of Experience for Education: Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years.
OR
Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services).
Overview
Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.
This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS) and the State Title and Registration System (STARS).
This class differs from the Revenue Customer Experience Specialist Associate* in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series.
** An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one- year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination.
Responsibilities
1. May assist taxpayers in procurement of tax licenses, bonds, and permits related to the various tax types and resalable items.
2. May inform businesses of bond amount required, determine if taxpayer meets bond requirements, and ensures accounts have adequate bond coverage.
3. May compose and communicate simple, accurate, and consistent interpretations of tax laws, title and registration laws or to clarify tax issues and motor vehicle title and registration issues.
4. May learn to determine the filing requirements for multiple tax types and calculate estimated taxes a customer is expected to owe.
5. May explain tax liens, delinquent taxes, and other factors prohibiting tax clearance to taxpayers and make financial adjustments to taxpayer accounts as required.
6. May notify taxpayers of factors prohibiting the issuance of a title, license or registration, and a license plate or decal.
7. May review and process applications to be added to the TR3 or VTRS/ STARS system.
8. May provide technical assistance for system access and other issues.
Competencies (KSA's)
Competencies:
1. Decision Quality
2. Manages Complexity
3. Customer Focus
4. Communicates Effectively
5. Interpersonal Savvy
Knowledges:
1. Customer and Personal Service
2. Clerical
Skills:
1. Time Management
2. Reading Comprehension
3. Complex Problem Solving
4. Active Learning and Listening
5. Learning Strategies
Abilities:
1. Deductive Reasoning
2. Selective Attention
3. Written Comprehension
4. Speech Clarity
5. Speech Recognition
Tools & Equipment
1. Laptop computer (multiple screens)
2. Telephone/headset
3. Calculator
4. Other standard office equipment
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
Job Information
State of Tennessee Job Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, DAVIDSON COUNTY
This position is designed as Hybrid (In office and Remote)
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in one or a combination of the following: management, administrative support, customer service, or call center experience.
Substitution of Experience for Education: Qualifying experience in tax preparation, tax law interpretation, tax auditing, tax enforcement, motor vehicle title and registration law, accounting, auditing, related fiscal services work, or customer service-related clerical work may substitute for the required education on a year-to year basis, to a maximum of four years.
OR
Experience equivalent to work in a customer service position in either the public or private sector including the Department of Revenue's operational divisions (Processing, Collections Services, Taxpayer Services and Vehicle Services).
Overview
Under general supervision, is responsible for taxpayer assistance work of average difficulty and performs related work as required.
This is the working-level class in the Revenue Customer Experience Specialist Series. An employee in this class may provide direct taxpayer assistance and information regarding complex tax issues such as the application of multiple tax laws and regulations to an individual business or corporation, including quality control of information placed on the Tennessee Revenue Registration and Reporting System (TR3). An employee in this class may also provide direct assistance and information regarding complex vehicle title and registration issues to motor vehicle registrants, businesses, and local and federal government officials including quality control of information in Tennessee's Vehicle Title and Registration System (VTRS) and the State Title and Registration System (STARS).
This class differs from the Revenue Customer Experience Specialist Associate* in that the latter is responsible for learning to complete complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials. This class differs from a Revenue Customer Experience Specialist Advanced in that the latter is responsible for the most complex tax registrations, exemption qualifications, returns, motor vehicle title and registration activities and account financials and may serve as a lead or trainer to other employees in this series.
** An applicant appointed to this career path class will be eligible for a salary increase and reclassified to the Revenue Customer Experience Specialist Advanced class after the successful completion of a one- year training period. Inadequate or marginal performance during the training period will result in automatic demotion or termination.
Responsibilities
1. May assist taxpayers in procurement of tax licenses, bonds, and permits related to the various tax types and resalable items.
2. May inform businesses of bond amount required, determine if taxpayer meets bond requirements, and ensures accounts have adequate bond coverage.
3. May compose and communicate simple, accurate, and consistent interpretations of tax laws, title and registration laws or to clarify tax issues and motor vehicle title and registration issues.
4. May learn to determine the filing requirements for multiple tax types and calculate estimated taxes a customer is expected to owe.
5. May explain tax liens, delinquent taxes, and other factors prohibiting tax clearance to taxpayers and make financial adjustments to taxpayer accounts as required.
6. May notify taxpayers of factors prohibiting the issuance of a title, license or registration, and a license plate or decal.
7. May review and process applications to be added to the TR3 or VTRS/ STARS system.
8. May provide technical assistance for system access and other issues.
Competencies (KSA's)
Competencies:
1. Decision Quality
2. Manages Complexity
3. Customer Focus
4. Communicates Effectively
5. Interpersonal Savvy
Knowledges:
1. Customer and Personal Service
2. Clerical
Skills:
1. Time Management
2. Reading Comprehension
3. Complex Problem Solving
4. Active Learning and Listening
5. Learning Strategies
Abilities:
1. Deductive Reasoning
2. Selective Attention
3. Written Comprehension
4. Speech Clarity
5. Speech Recognition
Tools & Equipment
1. Laptop computer (multiple screens)
2. Telephone/headset
3. Calculator
4. Other standard office equipment
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
**Agencies may allow an exception based on other factors.
See All 21 Customer Experience Specialist Jobs in Tennessee
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Find JobsCustomer Experience Specialist Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Tennessee.
- Two or more years of experience in a customer-facing service or support role
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills across multiple channels
- Ability to analyze customer feedback data and translate findings into recommendations
- Experience collaborating with cross-functional teams including sales and product
- Bachelor's degree in business, communications, or a related field preferred
Customer Experience Specialist Jobs in Tennessee: Frequently Asked Questions
How do you become a customer experience specialist in Tennessee?
Most customer experience specialist roles in Tennessee do not require a state-issued license, but employers consistently expect a bachelor's degree in business, communications, marketing, or a related field. Tennessee hiring managers also value CRM certifications such as Salesforce Administrator or HubSpot Customer Platform credentials, which candidates can earn independently. Building a portfolio of measurable outcomes, such as documented improvements in customer satisfaction scores, accelerates hiring in competitive markets like Nashville and Memphis.
Which companies hire customer experience specialists in Tennessee?
Companies currently hiring customer experience specialists in Tennessee include Grails & Glory, JCPenney, and Permobil, per current listings on Migrate Mate as of August 2026. Tennessee's concentration of healthcare systems, insurance carriers, and technology companies means demand for customer experience talent remains consistent across industries statewide.
Which Tennessee cities have the most customer experience specialist jobs?
Nashville, Lebanon, and Clarksville have the most customer experience specialist openings in Tennessee. Nashville leads because it anchors the state's healthcare, finance, and technology sectors, while Memphis draws openings from logistics, distribution, and regional banking operations, and Chattanooga has grown as a hub for insurance and manufacturing customer support teams.
Are there remote customer experience specialist jobs in Tennessee?
Yes, and more than most fields, since customer experience work is largely communication and data-driven rather than location-dependent. About 38% of customer experience specialist openings tied to Tennessee are remote or hybrid as of August 2026, reflecting the role's strong fit for distributed teams. Digital support, voice-of-customer analytics, and technology platform roles are the sub-areas most likely to offer fully remote arrangements.
How can I get hired as a customer experience specialist in Tennessee with little or no experience?
The most realistic entry path is moving laterally from a frontline customer service or retail banking role into an associate or junior customer experience position. Large Tennessee employers such as HCA Healthcare and Asurion run structured associate programs that develop entry-level candidates in customer operations. Earning a free or low-cost CRM credential, such as Salesforce Trailhead badges or a HubSpot certification, signals readiness to hiring managers and helps candidates without direct CX titles compete for these roles.
Where can I find and apply to customer experience specialist jobs in Tennessee?
You can find and apply to customer experience specialist jobs in Tennessee on Migrate Mate, which lists current openings from employers hiring across the state. Search the listings, find roles that match your background and preferred location, and apply directly to the ones that fit.
See All 21 Customer Experience Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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