Customer Experience Specialist Jobs in Tennessee
Customer Experience Specialist jobs in Tennessee concentrate in retail banking, healthcare administration, insurance, and technology services, with Nashville, Memphis, and Chattanooga accounting for the bulk of active openings. Large employers with a lasting Tennessee footprint include HCA Healthcare, Asurion, and Unum Group, all of which maintain substantial customer experience teams across the state. The most in-demand specialties right now are digital support, healthcare patient experience, and financial services onboarding. Find a role that fits below and apply directly.
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Showing 5 of 27+ Customer Experience Specialist jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$15.00BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 27 Customer Experience Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Tennessee.
- Two or more years of experience in a customer-facing service or support role
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills across multiple channels
- Ability to analyze customer feedback data and translate findings into recommendations
- Experience collaborating with cross-functional teams including sales and product
- Bachelor's degree in business, communications, or a related field preferred
Customer Experience Specialist Jobs in Tennessee: Frequently Asked Questions
How do you become a customer experience specialist in Tennessee?
Most customer experience specialist roles in Tennessee do not require a state-issued license, but employers consistently expect a bachelor's degree in business, communications, marketing, or a related field. Tennessee hiring managers also value CRM certifications such as Salesforce Administrator or HubSpot Customer Platform credentials, which candidates can earn independently. Building a portfolio of measurable outcomes, such as documented improvements in customer satisfaction scores, accelerates hiring in competitive markets like Nashville and Memphis.
Which companies hire customer experience specialists in Tennessee?
Companies currently hiring customer experience specialists in Tennessee include Huntington Bank, Genesco, and Amazon, per current listings on Migrate Mate as of October 2026. Tennessee's concentration of healthcare systems, insurance carriers, and technology companies means demand for customer experience talent remains consistent across industries statewide.
Which Tennessee cities have the most customer experience specialist jobs?
Nashville, Memphis, and Alamo have the most customer experience specialist openings in Tennessee. Nashville leads because it anchors the state's healthcare, finance, and technology sectors, while Memphis draws openings from logistics, distribution, and regional banking operations, and Chattanooga has grown as a hub for insurance and manufacturing customer support teams.
Are there remote customer experience specialist jobs in Tennessee?
Yes, and more than most fields, since customer experience work is largely communication and data-driven rather than location-dependent. About 100% of customer experience specialist openings tied to Tennessee are remote or hybrid as of October 2026, reflecting the role's strong fit for distributed teams. Digital support, voice-of-customer analytics, and technology platform roles are the sub-areas most likely to offer fully remote arrangements.
How can I get hired as a customer experience specialist in Tennessee with little or no experience?
The most realistic entry path is moving laterally from a frontline customer service or retail banking role into an associate or junior customer experience position. Large Tennessee employers such as HCA Healthcare and Asurion run structured associate programs that develop entry-level candidates in customer operations. Earning a free or low-cost CRM credential, such as Salesforce Trailhead badges or a HubSpot certification, signals readiness to hiring managers and helps candidates without direct CX titles compete for these roles.
Where can I find and apply to customer experience specialist jobs in Tennessee?
You can find and apply to customer experience specialist jobs in Tennessee on Migrate Mate, which lists current openings from employers hiring across the state. Search the listings, find roles that match your background and preferred location, and apply directly to the ones that fit.
See All 27 Customer Experience Specialist Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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