Customer Service Representative Jobs in Connecticut
Customer Service Representative jobs in Connecticut concentrate in financial services, insurance, healthcare, and retail, with strong demand across entry-level, specialist, and team lead positions in one of the Northeast's most active hiring markets. Hartford, Bridgeport, and Stamford drive the bulk of openings, where employers such as Cigna, Synchrony Financial, and The Hartford maintain large service operations. The most sought-after specialties include insurance claims support, financial account management, and healthcare patient services. Scan the live roles below and apply to whichever ones fit.
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Job Overview
Are you looking to grow? So are we! Mirante Agency LLC in DANBURY, Connecticut, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!
Salary Range: $35,360.00 - $38,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Life InsuranceHands on Training
Career Growth Opportunities
Requirements
- Bilingual (Portuguese and English)
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Create relationships from a cold start.
- Be a fantastic presenter.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Must have ability to multi-task.
- Must be highly self-motivated.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
- Minimum 3-5 years prior sales experience is preferred.
- Previous work experience in sales, marketing, promotions or telemarketing.
- Be equipped with great listening and closing skills.
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers and follow-up.
- Complete Evidence of Insurance requests.
- Document each customer contact in Epic.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain knowledge of new products and services.
- Prospecting and generating new businessthrough leads & referral sources.
- Provide exceptional customer service and support.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Provides on-going support to insurance clients as needed.
- Work independently and as part of a team.
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Find JobsCustomer Service Representative Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Customer Service Representative Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Connecticut Employers Look For
The qualifications that appear most often in customer service representative jobs across Connecticut.
- High school diploma or equivalent required by most Connecticut employers
- One or more years of customer-facing experience in a service environment
- Proficiency with CRM software and standard business communication tools
- Strong written and verbal communication skills in English
- Ability to meet Connecticut employers' background check and reference standards
- Demonstrated problem-solving ability and conflict resolution in prior roles
Customer Service Representative Jobs in Connecticut: Frequently Asked Questions
How do you become a customer service representative in Connecticut?
Most customer service representative positions in Connecticut require a high school diploma or GED and no state-issued license. Employers in insurance and financial services often expect candidates to pursue relevant credentials after hire, such as a Connecticut insurance producer license through the Connecticut Insurance Department for roles involving policy support. Starting in retail, call centers, or healthcare front-desk positions is the most common entry path for candidates building toward specialized roles.
Which companies hire customer service representatives in Connecticut?
Employers hiring customer service representatives in Connecticut right now include U-Haul, Crum & Forster, and OTIS, based on current listings on Migrate Mate as of November 2026. Connecticut's concentration of insurance carriers and financial institutions means a large share of openings are with companies headquartered or operationally rooted in the Hartford metro area.
Which Connecticut cities have the most customer service representative jobs?
Hartford, Norwich, and New Haven post the most customer service representative openings in Connecticut. Hartford leads because it is home to major insurance and financial services headquarters, while Stamford's proximity to the New York metro draws large corporate service centers, and Bridgeport benefits from regional healthcare systems and retail anchors that consistently need customer-facing staff.
Are there remote customer service representative jobs in Connecticut?
Yes, and more than most fields, since customer service representative work is well suited to remote and hybrid arrangements. About 29% of customer service representative openings tied to Connecticut are remote or hybrid as of November 2026, reflecting how widely Connecticut employers in insurance and financial services have adopted flexible work models. Phone-based and chat-support roles are the most likely to be fully remote.
How can I get hired as a customer service representative in Connecticut with little or no experience?
The most realistic entry path is applying to seasonal or part-time call center roles at Connecticut's large insurance carriers and retail chains, which regularly bring on associates without prior experience and provide paid on-the-job training. Cigna, The Hartford, and regional healthcare networks run structured onboarding programs for new customer service hires. Moving from a retail cashier, receptionist, or medical front-desk role is a recognized lateral path, and completing a basic customer service certification strengthens any application.
Where can I find and apply to customer service representative jobs in Connecticut?
You can find and apply to customer service representative jobs in Connecticut on Migrate Mate, which lists current Connecticut openings updated in real time. Search the available roles, identify the ones that match your experience and location, and apply directly to each position through the listing.
See All 29 Customer Service Representative Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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