Customer Service Representative Jobs in New Mexico
Customer Service Representative jobs in New Mexico are consistently active, with demand concentrated in banking and financial services, healthcare administration, utilities, and state government agencies. Albuquerque leads hiring volume by a wide margin, followed by Santa Fe and Las Cruces, and established employers such as Presbyterian Healthcare Services, PNM Resources, and Wells Fargo maintain ongoing customer service representative workforces across the state. Entry-level through senior and team lead positions are available, with the strongest demand in technical support, billing and accounts, and bilingual Spanish-English service roles. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 22+ Customer Service Representative jobs
Description
GENERAL DESCRIPTION
Provides customer service to the public by receiving utility payments, answering questions, and assisting with utility services. Enters customer information and payments into the computer system and processes service requests such as new connections, transfers, and disconnects. Handles work orders, schedules service calls, and communicates customer requests to the appropriate departments. Assists with trash cart requests and missed trash pickup concerns. Provides support to other staff as needed and performs general office duties with accuracy and attention to detail
Essential Duties
ESSENTIAL DUTIES
- Makes first contact with the public receiving utility payments.
- Enters payments to the appropriate accounts into data system.
- Processes new connect, disconnect and transfer orders.
- Performs data entry functions.
- Answers inquiries regarding utility services either in person or via phone, refers, when necessary, to the appropriate person.
- Authorizes extensions on utility billing, within the guidelines set, when payments are unable to be made by due date.
- Prepares and monitors work orders for customers.
- Schedules service orders for service personnel.
- Emails Waste Management daily a list of customers needing a trash cart and communicates customer requests for missed trash pickup.
- Provides back up support for other positions as needed.
NON-ESSENTIAL DUTIES
May serve on various employee committees, as required and assigned.Minimum Qualifications
QUALIFICATIONS
This position is subject to the City of Hobbs’ Drug and Alcohol Testing Policy which includes one or more of the following: pre-employment testing, post accident testing, random testing, reasonable suspicion testing, return to duty testing and follow-up testing.
MINIMUM QUALIFICATIONS
Education and Experience:
- Graduation from high school or GED equivalent required.
- Previous customer service work experience preferred.
- General office practices and experience in handling money preferred.
Ability to learn Springbrook Software.
Ability to perform duties with a high degree of attention to detail with a high degree of accuracy.
Ability to establish and maintain effective working relationships with Utilities staff and general public.
LICENSING AND CERTIFICATIONS
Valid state issued driver’s license.
SUPERVISION RECEIVED
Works under the broad policy guidance and direction of the Utility Assistant Office Manager, Utility Office Manager and Utilities Director.
Physical Demands & Work Environment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The office environment can be hectic but relatively quiet.
- The City of Hobbs will provide 80% to 90% Heath Insurance Coverage from Single to Family coverage.
- Employees are eligible for 100% short-term disability coverage provided by the City of Hobbs.
- Employer PERA contributions 14.8% for general, 28.775% for HPD, 30.9% for HFD.
- CDL pay - $6,000 per year (if applicable).
- PTO accruals start at 12 hours per month (144 hours per year) and progressively increase based on years of service to 20 hours per month (240 hours per year) at year 21.
- Bilingual Pay - $1,500 dollar incentive per year upon completion of yearly proficiency test.
- Education Incentive - ($1,000, $4,000, $6,000 dollars - Associates, Bachelor's, Masters; degree must be relevant to position and above the current minimum requirements of the held position).
- Longevity Pay - Begins at the completion of 10 years of service. Gradually increased.
- Retention Incentive - $600 incentive yearly with years 1-9 of completed service
- 13 Paid Holidays.
- Bereavement Leave - 5 days per calendar year per personnel rules guidelines.
- Military Leave - (120 hours per year for general, 183.75 per year for HPD, 360 hours per year for HFD).
Description
GENERAL DESCRIPTION
Provides customer service to the public by receiving utility payments, answering questions, and assisting with utility services. Enters customer information and payments into the computer system and processes service requests such as new connections, transfers, and disconnects. Handles work orders, schedules service calls, and communicates customer requests to the appropriate departments. Assists with trash cart requests and missed trash pickup concerns. Provides support to other staff as needed and performs general office duties with accuracy and attention to detail
Essential Duties
ESSENTIAL DUTIES
- Makes first contact with the public receiving utility payments.
- Enters payments to the appropriate accounts into data system.
- Processes new connect, disconnect and transfer orders.
- Performs data entry functions.
- Answers inquiries regarding utility services either in person or via phone, refers, when necessary, to the appropriate person.
- Authorizes extensions on utility billing, within the guidelines set, when payments are unable to be made by due date.
- Prepares and monitors work orders for customers.
- Schedules service orders for service personnel.
- Emails Waste Management daily a list of customers needing a trash cart and communicates customer requests for missed trash pickup.
- Provides back up support for other positions as needed.
NON-ESSENTIAL DUTIES
May serve on various employee committees, as required and assigned.Minimum Qualifications
QUALIFICATIONS
This position is subject to the City of Hobbs’ Drug and Alcohol Testing Policy which includes one or more of the following: pre-employment testing, post accident testing, random testing, reasonable suspicion testing, return to duty testing and follow-up testing.
MINIMUM QUALIFICATIONS
Education and Experience:
- Graduation from high school or GED equivalent required.
- Previous customer service work experience preferred.
- General office practices and experience in handling money preferred.
Ability to learn Springbrook Software.
Ability to perform duties with a high degree of attention to detail with a high degree of accuracy.
Ability to establish and maintain effective working relationships with Utilities staff and general public.
LICENSING AND CERTIFICATIONS
Valid state issued driver’s license.
SUPERVISION RECEIVED
Works under the broad policy guidance and direction of the Utility Assistant Office Manager, Utility Office Manager and Utilities Director.
Physical Demands & Work Environment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The office environment can be hectic but relatively quiet.
- The City of Hobbs will provide 80% to 90% Heath Insurance Coverage from Single to Family coverage.
- Employees are eligible for 100% short-term disability coverage provided by the City of Hobbs.
- Employer PERA contributions 14.8% for general, 28.775% for HPD, 30.9% for HFD.
- CDL pay - $6,000 per year (if applicable).
- PTO accruals start at 12 hours per month (144 hours per year) and progressively increase based on years of service to 20 hours per month (240 hours per year) at year 21.
- Bilingual Pay - $1,500 dollar incentive per year upon completion of yearly proficiency test.
- Education Incentive - ($1,000, $4,000, $6,000 dollars - Associates, Bachelor's, Masters; degree must be relevant to position and above the current minimum requirements of the held position).
- Longevity Pay - Begins at the completion of 10 years of service. Gradually increased.
- Retention Incentive - $600 incentive yearly with years 1-9 of completed service
- 13 Paid Holidays.
- Bereavement Leave - 5 days per calendar year per personnel rules guidelines.
- Military Leave - (120 hours per year for general, 183.75 per year for HPD, 360 hours per year for HFD).
See All 22 Customer Service Representative Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find JobsCustomer Service Representative Jobs by City in New Mexico
Where New Mexico roles are concentrated, by current openings.
Customer Service Representative Job Market in New Mexico
A snapshot from current New Mexico openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Retail
What New Mexico Employers Look For
The qualifications that appear most often in customer service representative jobs across New Mexico.
- High school diploma or GED recognized by the New Mexico Public Education Department required
- Bilingual proficiency in Spanish and English is frequently required or strongly preferred
- One or more years of customer-facing service or call center experience preferred
- Familiarity with CRM software such as Salesforce or ServiceNow expected in most listings
- Strong written and verbal communication skills with professional phone and email etiquette
- Ability to work varied shifts including evenings, weekends, or rotating schedules as needed
Customer Service Representative Jobs in New Mexico: Frequently Asked Questions
How do you become a customer service representative in New Mexico?
Customer service representative roles in New Mexico do not require a state-issued license or board registration. Most employers hire candidates with a high school diploma or equivalent credential recognized by the New Mexico Public Education Department, plus demonstrated communication skills. Completing a community college certificate in business communication or customer relations at institutions like Central New Mexico Community College or New Mexico State University strengthens applications, as does bilingual Spanish-English ability, which many New Mexico employers list as a preference or requirement.
Which companies hire customer service representatives in New Mexico?
Employers hiring customer service representatives in New Mexico right now include Circle K, HME Specialists, and Unity Bpo, based on current listings on Migrate Mate as of September 2026. Anchor employers with long-standing New Mexico operations, including Presbyterian Healthcare Services, PNM Resources, and Nusenda Credit Union, hire customer service representatives on a recurring basis across Albuquerque and surrounding communities.
Which New Mexico cities have the most customer service representative jobs?
Albuquerque, Las Cruces, and Santa Fe have the most customer service representative openings in New Mexico. Albuquerque dominates because it is home to the state's largest healthcare systems, utility companies, financial institutions, and call center operations, while Santa Fe's concentration of state government agencies drives demand there, and Las Cruces benefits from its position as the region's commercial and educational hub anchored by New Mexico State University and regional healthcare providers.
Are there remote customer service representative jobs in New Mexico?
Yes, and more than most fields. About 25% of customer service representative openings tied to New Mexico are remote or hybrid as of September 2026, reflecting how well-suited the role is to phone and digital service environments. Billing support, technical help desk, and account management positions are the sub-areas most likely to be listed as fully remote within New Mexico.
How can I get hired as a customer service representative in New Mexico with little or no experience?
The most realistic entry path is applying to part-time or seasonal customer service openings at large New Mexico employers such as Presbyterian Healthcare Services, PNM Resources, or regional credit unions like Nusenda, which regularly bring on candidates without prior professional experience. Central New Mexico Community College offers short-term business and communication certificates that strengthen applications. Lateral moves from retail cashier, food service, or administrative assistant roles are widely accepted, and bilingual Spanish-English fluency gives candidates a measurable edge with many New Mexico employers.
Where can I find and apply to customer service representative jobs in New Mexico?
You can find and apply to customer service representative jobs in New Mexico on Migrate Mate, which lists current openings from employers actively hiring across the state. Search the available roles, identify the ones that match your background and preferred location or schedule, and apply directly to each listing that fits your situation.
See All 22 Customer Service Representative Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
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