Customer Success Analyst Jobs in Charlotte, NC
Customer Success Analyst jobs in Charlotte are concentrated in Uptown, South End, and the Ballantyne corridor, with steady demand across financial technology, software, and healthcare services. MAERSK, isolved, and Meltwater are among the employers actively posting these roles right now. Scan the live roles below and apply to whichever ones fit.
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As a Customer Success Manager, you have the opportunity to serve, help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. In this position, you will lead Shopmonkey's customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features.
You have the Opportunity to:
- Learn all about the Shopmonkey product suite, our customer's journey, and automotive industry
- Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
- Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
- Ensure customers are engaged and proactively engage in churn mitigation efforts
- Monitor and evaluate the the health of our customer base, ensuring customers renew their subscription on an ongoing basis
- Work cross-functionally with Sales, Support, Product and Implementation teams to ensure clean handoffs and exceptional customer experience.
- Maximize the tools available to improve efficiency and reporting, keeping the team on track for growth targets and mitigating churn
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Visit customers and attend events/trade shows as required
We are looking for People who:
- Have a clear, professional, friendly and informative communication style
- Have a deep sense of empathy and experience in a customer-facing roles
- Enjoy creative problem solving, being resourceful, and experiencing new and different challenges everyday
- Show a passion for SaaS B2B, are life-long learners, and highly motivated to excel
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
- Adapt quickly to changing priorities and evolving customer needs
- Have a related education background (Bachelor's degree preferred)
- Experience using tools such as Salesforce, Intercom, Totango, Pendo is a plus
- As a nice plus, truly appreciate cars and/or are familiar with the automotive industry
- Experience managing customers at various life cycle stages
- Experience supporting SAAS products
- Experience being a "product expert" and guiding customers on best practices
In the United States the range is typically a salary of $60,000 to $75,000 + bonus + equity + benefits. The range provided is Shopmonkey's reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
Why Shopmonkey?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
Health & Wellness
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
✈️ Time Off
- 11 paid holidays
- Flexible time off - take the time off you need!
Giving Back
- Matching donations for approved charitable organizations
- Group volunteer efforts
Check out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.
Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About the Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.
Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.
In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
As a Customer Success Manager, you have the opportunity to serve, help and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. In this position, you will lead Shopmonkey's customer expansion initiatives. You are responsible for building relationships with customers, mitigating churn, building towards expansion, and driving adoption and engagement with key value-add products and features.
You have the Opportunity to:
- Learn all about the Shopmonkey product suite, our customer's journey, and automotive industry
- Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
- Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
- Ensure customers are engaged and proactively engage in churn mitigation efforts
- Monitor and evaluate the the health of our customer base, ensuring customers renew their subscription on an ongoing basis
- Work cross-functionally with Sales, Support, Product and Implementation teams to ensure clean handoffs and exceptional customer experience.
- Maximize the tools available to improve efficiency and reporting, keeping the team on track for growth targets and mitigating churn
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Visit customers and attend events/trade shows as required
We are looking for People who:
- Have a clear, professional, friendly and informative communication style
- Have a deep sense of empathy and experience in a customer-facing roles
- Enjoy creative problem solving, being resourceful, and experiencing new and different challenges everyday
- Show a passion for SaaS B2B, are life-long learners, and highly motivated to excel
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
- Adapt quickly to changing priorities and evolving customer needs
- Have a related education background (Bachelor's degree preferred)
- Experience using tools such as Salesforce, Intercom, Totango, Pendo is a plus
- As a nice plus, truly appreciate cars and/or are familiar with the automotive industry
- Experience managing customers at various life cycle stages
- Experience supporting SAAS products
- Experience being a "product expert" and guiding customers on best practices
In the United States the range is typically a salary of $60,000 to $75,000 + bonus + equity + benefits. The range provided is Shopmonkey's reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
Why Shopmonkey?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
Health & Wellness
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
✈️ Time Off
- 11 paid holidays
- Flexible time off - take the time off you need!
Giving Back
- Matching donations for approved charitable organizations
- Group volunteer efforts
Check out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.
Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About the Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.
Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.
In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
See All 48 Customer Success Analyst Jobs in Charlotte
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Find Customer Success Analyst JobsCustomer Success Analyst Job Market in Charlotte
Who's Hiring
Top Industries Hiring
- Technology & Software
Customer Success Analyst Jobs in Charlotte: Frequently Asked Questions
How do I get a customer success analyst job in Charlotte?
Focus your search on Charlotte's fintech and banking technology sector around Uptown and South End, where demand for customer success analysts is strongest, then expand to healthcare IT and SaaS companies in the Ballantyne and University City corridors. Candidates who can demonstrate experience with CRM platforms, data-driven churn analysis, or onboarding programs stand out. Networking through Charlotte's active tech and finance meetup communities also opens doors that job boards alone won't.
Which companies hire customer success analysts in Charlotte?
Charlotte customer success analyst roles are posted by MAERSK, isolved, and Meltwater and others right now, based on current listings on Migrate Mate as of November 2026. Charlotte's hiring mix leans heavily toward financial services technology firms, regional banks with digital product divisions, and growth-stage SaaS companies that have established operations in the city.
Are there remote customer success analyst jobs in Charlotte?
Yes, customer success analyst work is desk-based and tool-driven, making it one of the more remote-friendly roles in the category. About 71% of customer success analyst openings tied to Charlotte are remote or hybrid as of November 2026, reflecting broad flexibility across the sector. Roles focused on digital onboarding, platform adoption, and account health monitoring tend to be the most consistently remote within Charlotte's market.
How can I get a customer success analyst job in Charlotte with little or no experience?
The most realistic entry path in Charlotte is moving laterally from a client-facing support or account coordination role at one of the city's many financial technology or healthcare software companies. Charlotte employers in South End and Uptown regularly hire customer success associates or onboarding specialists as stepping-stone roles. Familiarity with Salesforce or Gainsight, even from coursework or a certification, gives early-career candidates a concrete edge over applicants with no platform exposure.
Which industries hire the most customer success analysts in Charlotte?
Charlotte customer success analyst roles concentrate in Technology & Software, based on current listings on Migrate Mate as of November 2026. Charlotte's position as a major banking hub and its growing base of fintech and healthtech companies create consistent, year-round demand for analysts who can manage enterprise client relationships and translate product data into retention strategies.
Related Jobs in North Carolina
See All 48 Customer Success Analyst Jobs in Charlotte
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