Customer Success Analyst Jobs in Raleigh, NC
Customer Success Analyst jobs in Raleigh are in strong demand, concentrated in the North Hills business corridor, downtown Raleigh, and the Research Triangle Park area across SaaS, healthtech, and financial services. Employers hiring right now include Relay, Litera, and Portside. Find a role that fits below and apply directly.
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Showing 4 of 48+ Customer Success Analyst jobs
Join our team as a
Customer Success Partner III!
The purpose of this role is to provide outstanding customer service to both our external customers and internal business partners. An in-depth understanding of all CS processes and service lines is required. They are accountable to identify solutions to meet the needs of our customers while minimizing risk to the organization by providing technical support to the Customer Service team which may include answering process questions, mentoring team members, ensuring documentation is accurate and up-to-date, and delivering training as required. Will also serve as an SME for the full CS organization, representing the team for systems releases and large-scale projects/changes.
What You Will Do:
Serves as a subject matter expert for the team:
Collaborate with internal departments; sales, sales management, finance, production and other internal staff to facilitate special and/or unusual requests in order to satisfy customer requests.
Project manage large customer orders, troubleshoot customer needs
Consistently and proactively communicates to stakeholders as well as customers
Creates and sends reporting as required by customers or internal sales partners.
Accountable partnering with cross-functional teams to ensure large customer projects have been successfully implemented and executed (i.e. monitoring customer forecasts, secondary operations, logistical challenges)
Experts in all customer Service processes, standard and complex.
Manages the response in the Ask the Expert Channel: providing answers/direction, looking for triaging and production gaps, and identifying opportunities for process enhancements.
Responsible for updating procedure documents and work flows as new processes are created or existing processes are updated/changed.
Manages customer portals: setting up and maintaining portal access.
Delivers training and delivers on-boarding activities for new employees.
What You Bring:
BA/BS or equivalent experience.
Recommended 3-5 years’ Customer Service experience in a manufacturing environment preferred and/or a minimum of two years Protolabs Customer Service experience.
Strong computer skills (MS Office applications), including experience with CRM and ERP software preferred.
Consistently demonstrates strong attention to detail, initiative, logic, and resourcefulness.
Serves as an agent of change, supporting changes and helping the team navigate through change.
Strong communication skills and ability to work cross-functionally.
Excellent customer relationship management skills, including the ability to successfully manage customer escalations and focus on customer retention.
Strong problem-solving skills with the confidence to seek solutions independently, offering multiple options to resolve issues that advocate both the customer and Protolabs.
Ability and confidence to push back and provide feedback. Advocates for the customer ensuring Customer Service process and Protolabs policy are leveraged.
Ability to mentor and provide clear work direction to coworkers.
What's In It For You:
- We offer a competitive salary and total rewards package
- We offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a discounted rate
- Matching grants through Protolabs foundation
- And More!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Join our team as a
Customer Success Partner III!
The purpose of this role is to provide outstanding customer service to both our external customers and internal business partners. An in-depth understanding of all CS processes and service lines is required. They are accountable to identify solutions to meet the needs of our customers while minimizing risk to the organization by providing technical support to the Customer Service team which may include answering process questions, mentoring team members, ensuring documentation is accurate and up-to-date, and delivering training as required. Will also serve as an SME for the full CS organization, representing the team for systems releases and large-scale projects/changes.
What You Will Do:
Serves as a subject matter expert for the team:
Collaborate with internal departments; sales, sales management, finance, production and other internal staff to facilitate special and/or unusual requests in order to satisfy customer requests.
Project manage large customer orders, troubleshoot customer needs
Consistently and proactively communicates to stakeholders as well as customers
Creates and sends reporting as required by customers or internal sales partners.
Accountable partnering with cross-functional teams to ensure large customer projects have been successfully implemented and executed (i.e. monitoring customer forecasts, secondary operations, logistical challenges)
Experts in all customer Service processes, standard and complex.
Manages the response in the Ask the Expert Channel: providing answers/direction, looking for triaging and production gaps, and identifying opportunities for process enhancements.
Responsible for updating procedure documents and work flows as new processes are created or existing processes are updated/changed.
Manages customer portals: setting up and maintaining portal access.
Delivers training and delivers on-boarding activities for new employees.
What You Bring:
BA/BS or equivalent experience.
Recommended 3-5 years’ Customer Service experience in a manufacturing environment preferred and/or a minimum of two years Protolabs Customer Service experience.
Strong computer skills (MS Office applications), including experience with CRM and ERP software preferred.
Consistently demonstrates strong attention to detail, initiative, logic, and resourcefulness.
Serves as an agent of change, supporting changes and helping the team navigate through change.
Strong communication skills and ability to work cross-functionally.
Excellent customer relationship management skills, including the ability to successfully manage customer escalations and focus on customer retention.
Strong problem-solving skills with the confidence to seek solutions independently, offering multiple options to resolve issues that advocate both the customer and Protolabs.
Ability and confidence to push back and provide feedback. Advocates for the customer ensuring Customer Service process and Protolabs policy are leveraged.
Ability to mentor and provide clear work direction to coworkers.
What's In It For You:
- We offer a competitive salary and total rewards package
- We offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a discounted rate
- Matching grants through Protolabs foundation
- And More!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 48 Customer Success Analyst Jobs in Raleigh
Find roles in Raleigh that match your experience and apply in just a few clicks.
Find Customer Success Analyst JobsCustomer Success Analyst Job Market in Raleigh
Who's Hiring
- Relay10
- Litera10
- Portside6
- Zifo3
- Liine3
Top Industries Hiring
- Consulting & Professional Services
Customer Success Analyst Jobs in Raleigh: Frequently Asked Questions
How do I get a customer success analyst job in Raleigh?
Your strongest path into a customer success analyst role in Raleigh is targeting the city's dense SaaS and healthtech employer base, particularly companies headquartered or with major offices in the North Hills and Research Triangle Park corridor. Candidates who combine CRM proficiency with data analysis skills stand out locally. Familiarity with recurring-revenue business models and experience presenting retention metrics to stakeholders gives you a clear edge in Raleigh's tech-driven market.
Which companies hire customer success analysts in Raleigh?
Employers hiring customer success analysts in Raleigh right now include Relay, Litera, and Portside, based on current listings on Migrate Mate as of November 2026. Raleigh's hiring base skews heavily toward enterprise software companies, healthtech platforms, and financial services firms that rely on dedicated customer success functions to manage complex client relationships.
Are there remote customer success analyst jobs in Raleigh?
Yes, customer success analyst work is well-suited to remote and hybrid arrangements because the role is primarily desk-based, involving data analysis, client communication, and CRM workflows rather than on-site operations. About 93% of customer success analyst openings tied to Raleigh are remote or hybrid as of November 2026, reflecting the broader flexibility common in the city's SaaS sector. Client onboarding and data reporting tasks are the functions most frequently performed remotely in Raleigh-based roles.
How can I get a customer success analyst job in Raleigh with little or no experience?
The most realistic entry path in Raleigh is moving laterally from a customer support or account coordinator role at one of the city's many SaaS or healthtech startups, where smaller teams often promote analytically inclined support staff into analyst functions. Companies in the Research Triangle Park ecosystem and North Hills regularly post junior customer success roles that list a bachelor's degree and CRM familiarity as the primary requirements. Building a portfolio of churn analysis or customer health score projects, even from coursework or internships, accelerates that transition locally.
Which industries hire the most customer success analysts in Raleigh?
The sectors hiring the most customer success analysts in Raleigh are Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. Raleigh's concentration of enterprise software vendors and healthtech companies creates consistent demand for analysts who can tie product adoption data to client retention outcomes.
Related Jobs in North Carolina
See All 48 Customer Success Analyst Jobs in Raleigh
Find roles in Raleigh that match your experience and apply in just a few clicks.
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