Customer Success Operations Jobs in Connecticut

Job Number: 497106

Type: Full-time

Campus: Mount Carmel - Hamden, CT

Categories: Staff

Overview:

Join Quinnipiac University’s growing Honors Program as an Honors Program Operations Specialist. In this highly visible role, you will serve as a key partner in supporting the academic success and educational experience of these talented students.

The Honors Program Operations Specialist oversees critical student academic processes and collaborates with academic departments and administrative offices across the university to ensure a seamless student experience. This position advises Honors Program leadership on student services policies, procedures, assessment, and operational best practices while managing the program’s student records and database systems. Responsibilities include coordinating student matriculation and graduation processes, conducting academic audits, monitoring GPA standards, generating reports, and supporting student success initiatives.

The ideal candidate brings exceptional organizational and analytical skills, intellectual curiosity, and a genuine enthusiasm for working with high-achieving students. This is an exciting opportunity to make a meaningful impact through student advising, cross-campus collaboration, and contributing to the continued growth and success of Quinnipiac University’s Honors Program.

About Quinnipiac:

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Education, Computing & Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts & Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women's rugby team, and a trip to the Sweet 16 for our women's basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities.

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and just opened a South Quad with three new buildings.

As Quinnipiac grows, we remain guided by the core values that define our community and shape the experience of every student and employee.
* We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
* We passionately care about our community. Everyone should feel welcome and valued.
* We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Instagram, YouTube, TikTok and X.

Responsibilities:

• Management of student degree tracks, working directly with students and the Honors Program directors, to increase the Honors Program's contribution to student success
• Responsible for providing yearly reports, tracking student degree progress and retention, creating surveys, and analyzing data
• Advise and mentor Honors students on class schedules, progress, and graduation requirements in the Honors Program
• Communicate and coordinate with academic advising across academic units and implement mentoring programs to meet individualized academic needs of honors students
• Promote pathways that broaden access to honors opportunities for academically talented students with different talents, academic and professional goals, and backgrounds
• Cultivate relationships with campus partners, alumni, donors, employers, and community organizations to expand opportunities for students
• Perform other duties as assigned

Education Requirements:

• Bachelor's degree required
• Master’s degree preferred in a field of professional qualification is highly desired

Qualifications

• 3 or more years of experience in administering and organizing curricular programming
• Commitment to student success and evidence of effective mentoring/advising of undergraduate students
• A passion for working with and contributing to the development of high-achieving students commitment to access and commitment to the development of an exemplary program
• Strong communication and organization skills
• Experience analyzing data, generating reports, with a high degree of accuracy and confidentiality
• Proven ability to collaborate effectively with individuals from varied backgrounds

Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.

Advertised: June 08, 2026 Eastern Daylight Time

Applications close: Open until filled