Customer Success Operations Jobs in Oklahoma

Executive Leadership Responsibilities

Enterprise Revenue Cycle Strategy

• Define and execute the enterprise operational strategy for revenue cycle services across Ambulatory and Hospital client segments.
• Drive the operational roadmap that supports revenue growth, margin expansion, and service scalability.
• Partner with executive leadership to align RCM operations with the company’s strategic growth and market expansion objectives.
• Identify and implement initiatives that accelerate cash performance, operational efficiency, and client value delivery.

Financial Performance & EBITDA Accountability

• Own operational performance supporting $45M in annual revenue, ensuring consistent achievement of financial and operational targets.
• Drive improvement across core RCM performance metrics including:
• Days Sales Outstanding (DSO)
• AR aging and backlog management
• Clean claim rate
• Net collection rate
• Denial rate and appeal success
• Cash acceleration and revenue yield
• Identify and eliminate revenue leakage across the revenue cycle.
• Partner with Finance on budgeting, forecasting, margin improvement initiatives, and cost optimization.
• Implement scalable operational models that improve productivity, quality, and profitability.

Global Operations Leadership

• Provide executive leadership for a 700+ person global workforce operating across the U.S., India, and the Philippines, supported by multiple external contracting firms.
• Oversee operational performance across all core revenue cycle functions including:
• Coding
• Patient services / call center operations
• Credentialing and provider enrollment
• Charge entry and billing/data entry
• Payment posting
• Claims follow-up
• Denials management
• Appeals
• Establish governance and accountability structures across onshore, offshore, and vendor-delivered operations.
• Lead workforce strategy including capacity planning, staffing models, vendor utilization, and global labor optimization.

Operational Transformation & Process Excellence

• Drive enterprise-wide operational transformation initiatives to modernize and scale revenue cycle operations.
• Implement standardized operating models including:
• Enterprise SOPs
• Quality assurance frameworks
• Productivity benchmarks
• Workflow standardization
• Global performance management
• Lead continuous improvement initiatives using Lean, Six Sigma, and data-driven operational methodologies.
• Champion adoption of automation, AI-enabled RCM technologies, and robotic process automation (RPA) to improve efficiency and accuracy.

Technology & Multi-Platform Operational Enablement

• Provide operational oversight across 30+ EHR, practice management, and billing platforms supporting a diverse healthcare client base.
• Partner with Product, Technology, and Engineering teams to:
• Improve system interoperability
• Enable automation and workflow orchestration
• Enhance analytics and reporting capabilities
• Reduce manual operational dependencies
• Support technology-enabled revenue cycle innovation that differentiates the organization in the market.

Client Delivery & Strategic Partnership

• Serve as the senior operational leader responsible for client delivery excellence and SLA performance.
• Partner with Client Success and Account Management teams to drive:
• Client satisfaction and retention
• Transparent performance reporting
• Proactive issue resolution
• Strategic operational improvements
• Participate in executive-level client governance meetings, QBRs, and escalation management.
• Support sales and growth initiatives, including participation in RFP responses, operational due diligence, and new client onboarding strategies.

Analytics, Reporting & Operational Intelligence

• Establish enterprise performance dashboards and reporting frameworks that provide real-time visibility into revenue cycle performance.
• Leverage analytics to drive improvement across:
• Payer performance
• Denial root causes
• AR aging trends
• Workforce productivity
• Client financial outcomes
• Deliver executive-level reporting and insights to C-suite leadership and board stakeholders.

Organizational Leadership & Talent Development

• Build and lead a high-performing global leadership team including Directors, senior operational leaders, and functional experts.
• Establish leadership development programs that strengthen organizational depth and succession planning.
• Foster a culture centered on:
• Accountability
• Operational excellence
• Continuous improvement
• Client-centric service delivery
• Drive workforce engagement within a large-scale remote and distributed workforce model.