Customer Support Coordinator Jobs
Customer Support Coordinator jobs are open across healthcare, retail, SaaS, financial services, and logistics, at every level from entry-level to senior coordinator, with specializations in customer success, technical support, and escalations management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 46+ Customer Support Coordinator jobs
Job Title: Customer Support and Admin Coordinator
Java’s Compost | Northern New Jersey | Remote/Hybrid
Java’s Compost is seeking a Customer and Administrative Support Coordinator to support our growing residential and commercial composting services in Northern New Jersey.
The Role
This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys balancing customer interaction with administrative work. You’ll work closely with the company owners and collaborate with our drivers, warehouse manager, and operations assistant to keep daily operations running smoothly.
You’ll be the primary point of contact for our customers, handling communications with professionalism, patience, and care. From customer support to commercial account billing and onboarding, no two days will be exactly the same.
Who We Are
Java’s Compost is a residential and commercial food scrap pickup service operating in Northern New Jersey. We’re a small, dedicated team of drivers, warehouse staff, and virtual support who work closely together to stay connected and serve our community.
We’re passionate about composting and spreading awareness about its benefits. If you care about the planet and enjoy supporting a mission-driven business, you’ll feel right at home here.
We offer competitive wages, required benefits, and a supportive work environment, while doing our part to take care of our customers and the planet.
What You’ll Do
- Answer customer emails, texts, and phone calls with clarity and kindness
- Manage commercial invoicing and billing: create and send monthly invoices in QuickBooks Online, track payments, and answer commercial billing questions
- Register with and maintain corporate customers’ vendor portals, and invoice them in the specific format each one requires
- Handle commercial account onboarding from start to finish, including customized quotes, service agreements, and scheduling and performing trainings (when needed)
- Review residential and commercial routes daily in StopSuite and resolve issues
- Use AI tools to draft replies, summarize threads, and document procedures, and look for ways to automate repetitive work
- Identify and write Standard Operating Procedures for existing and new processes
- Keep communication, documentation, and workflows clean and organized
- Track and enter data accurately
- Help support sales staff with administrative tasks when needed
- Handle additional duties as they arise
What You Bring
- Exceptional attention to detail. Commercial invoicing and vendor portals leave little room for error.
- Commercial invoicing and billing experience, ideally including vendor portals or customer-specific invoicing requirements
- Comfort and competence using AI. You’ll use it every day, and we expect you to find new ways to work more efficiently with it.
- Warm, clear communication, both written and verbal
- Tech-savvy: QuickBooks Online and Google Workspace required; experience with a CRM or StopSuite is a plus. We’ll train you on StopSuite and our CRM.
- Strong, independent Excel skills. You’ll use spreadsheets regularly for billing and data tracking, and you’ll take the lead on it. You should already be confident with formulas, sorting, filtering, and organizing data, and able to build and fix spreadsheets on your own.
- Strong organization and follow-through: you plan ahead, anticipate needs, and solve problems before they grow
- Self-starter mindset: you learn new software quickly and independently, and you’re willing to share ideas with the owners to improve how we work
- Interest in sustainability
- Sales experience is a bonus
Details
- Hours: Approximately 25 hours per week, with opportunity for more hours and responsibilities as we grow
- Availability: Weekday availability between 9am and 2pm Eastern is required
- Evenings: A quick evening check of the support inbox for time-sensitive requests is preferred
- Events: Occasional weekend and evening hours around annual company events may be requested with advance notice
- Location: Remote, with the ability to travel to our warehouse in Orange, NJ for team meetings and when other needs arise. Ability to be on-site at special event locations when needed.
Compensation
- $20-$25 per hour
- Salary increase based on tenure and experience
If you like variety, enjoy connecting with people, and love making systems tighter and smoother, we’d love to hear from you.
Pay: $20.00 - $25.00 per hour
Expected hours: 25.0 per week
Benefits:
- Work from home
Work Location: Hybrid remote in Orange, NJ 07050
Job Title: Customer Support and Admin Coordinator
Java’s Compost | Northern New Jersey | Remote/Hybrid
Java’s Compost is seeking a Customer and Administrative Support Coordinator to support our growing residential and commercial composting services in Northern New Jersey.
The Role
This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys balancing customer interaction with administrative work. You’ll work closely with the company owners and collaborate with our drivers, warehouse manager, and operations assistant to keep daily operations running smoothly.
You’ll be the primary point of contact for our customers, handling communications with professionalism, patience, and care. From customer support to commercial account billing and onboarding, no two days will be exactly the same.
Who We Are
Java’s Compost is a residential and commercial food scrap pickup service operating in Northern New Jersey. We’re a small, dedicated team of drivers, warehouse staff, and virtual support who work closely together to stay connected and serve our community.
We’re passionate about composting and spreading awareness about its benefits. If you care about the planet and enjoy supporting a mission-driven business, you’ll feel right at home here.
We offer competitive wages, required benefits, and a supportive work environment, while doing our part to take care of our customers and the planet.
What You’ll Do
- Answer customer emails, texts, and phone calls with clarity and kindness
- Manage commercial invoicing and billing: create and send monthly invoices in QuickBooks Online, track payments, and answer commercial billing questions
- Register with and maintain corporate customers’ vendor portals, and invoice them in the specific format each one requires
- Handle commercial account onboarding from start to finish, including customized quotes, service agreements, and scheduling and performing trainings (when needed)
- Review residential and commercial routes daily in StopSuite and resolve issues
- Use AI tools to draft replies, summarize threads, and document procedures, and look for ways to automate repetitive work
- Identify and write Standard Operating Procedures for existing and new processes
- Keep communication, documentation, and workflows clean and organized
- Track and enter data accurately
- Help support sales staff with administrative tasks when needed
- Handle additional duties as they arise
What You Bring
- Exceptional attention to detail. Commercial invoicing and vendor portals leave little room for error.
- Commercial invoicing and billing experience, ideally including vendor portals or customer-specific invoicing requirements
- Comfort and competence using AI. You’ll use it every day, and we expect you to find new ways to work more efficiently with it.
- Warm, clear communication, both written and verbal
- Tech-savvy: QuickBooks Online and Google Workspace required; experience with a CRM or StopSuite is a plus. We’ll train you on StopSuite and our CRM.
- Strong, independent Excel skills. You’ll use spreadsheets regularly for billing and data tracking, and you’ll take the lead on it. You should already be confident with formulas, sorting, filtering, and organizing data, and able to build and fix spreadsheets on your own.
- Strong organization and follow-through: you plan ahead, anticipate needs, and solve problems before they grow
- Self-starter mindset: you learn new software quickly and independently, and you’re willing to share ideas with the owners to improve how we work
- Interest in sustainability
- Sales experience is a bonus
Details
- Hours: Approximately 25 hours per week, with opportunity for more hours and responsibilities as we grow
- Availability: Weekday availability between 9am and 2pm Eastern is required
- Evenings: A quick evening check of the support inbox for time-sensitive requests is preferred
- Events: Occasional weekend and evening hours around annual company events may be requested with advance notice
- Location: Remote, with the ability to travel to our warehouse in Orange, NJ for team meetings and when other needs arise. Ability to be on-site at special event locations when needed.
Compensation
- $20-$25 per hour
- Salary increase based on tenure and experience
If you like variety, enjoy connecting with people, and love making systems tighter and smoother, we’d love to hear from you.
Pay: $20.00 - $25.00 per hour
Expected hours: 25.0 per week
Benefits:
- Work from home
Work Location: Hybrid remote in Orange, NJ 07050
Customer Support Coordinator Jobs by Experience Level
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Find JobsCustomer Support Coordinator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer support coordinator jobs.
- 1-3 years of customer service or support experience in a professional environment
- Proficiency with CRM or ticketing platforms such as Zendesk or Salesforce Service Cloud
- Strong written and verbal communication skills for multi-channel customer interactions
- Ability to manage and prioritize multiple open cases or tickets simultaneously
- Experience collaborating cross-functionally with sales, operations, or product teams
- Associate's or bachelor's degree in business, communications, or a related field
Tips for Your Customer Support Coordinator Job Search
Tailor your resume to ticket metrics
Customer support coordinator resumes land faster when they show concrete outcomes: resolution rates, response time improvements, or CSAT scores you owned. Pull those numbers from your past roles and put them in your bullet points, not just your summary.
Highlight your CRM and ticketing tools
Hiring managers scan for tools like Zendesk, Salesforce Service Cloud, Freshdesk, or Intercom before they read anything else. List every platform you've used in a dedicated skills section so your resume clears the ATS on the first pass.
Apply early to roles that fit
Migrate Mate lists customer support coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your specialty
Filter for openings that call out your niche, whether that's B2B account support, e-commerce returns, or SaaS onboarding. Applying to a role built around your exact sub-specialty puts you ahead of generalist candidates from the start.
Prepare for scenario-based interview questions
Interviewers for coordinator roles almost always walk through a difficult customer scenario and ask how you'd handle escalation, documentation, and follow-up. Prepare two or three real examples where you resolved a complex case and kept the customer relationship intact.
Negotiate using the full compensation picture
Many customer support coordinator offers include variable components like shift differentials, remote stipends, or performance bonuses that aren't in the headline figure. Ask for the full breakdown before you accept so you're comparing offers on equal terms.
Customer Support Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most customer support coordinators?
TRELLEBORG, Prov, and Arconic are hiring the most customer support coordinators right now, with openings concentrated in Utah, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings include healthcare, SaaS, and retail.
How many customer support coordinator jobs are remote?
About 35% of customer support coordinator openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility in this role. Sub-specialties like SaaS customer success support and digital retail support tend to have the highest share of remote-eligible positions compared to in-person or on-site coordinator roles.
How do you become a customer support coordinator?
Start by building direct customer-facing experience in a support representative or service agent role, where you handle tickets, calls, or chats independently. From there, develop familiarity with a CRM or ticketing system and take on coordination tasks like queue management or escalation routing. Demonstrating that you can organize workflows and communicate clearly across teams positions you well for a coordinator title.
Can you get a customer support coordinator job with little or no experience?
Yes, many employers will hire a customer support coordinator with limited experience if you can show strong organizational skills and some customer-facing background, even from retail or hospitality. Highlighting experience managing competing priorities, documenting processes, or handling difficult interactions goes further than years on a resume. Entry-level coordinator postings often value attitude and tool literacy over a long work history.
What does the customer support coordinator interview process look like?
Most customer support coordinator interview processes run two to three rounds. The first is typically a recruiter phone screen covering your background and tool experience. The second is a hiring manager interview focused on how you handle escalations, prioritize workloads, and communicate with internal teams. Some employers add a written exercise or roleplay scenario where you respond to a difficult customer situation before a final decision.
Where can I find and apply to customer support coordinator jobs?
You can find and apply to customer support coordinator jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that fit your experience level and specialization, then apply directly to each listing that matches what you're looking for.
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