E-3 Visa Customer Experience Agent Jobs
Customer Experience Agent roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and your employer files a certified Labor Condition Application before your consulate appointment. Australian nationals can renew the E-3 indefinitely, making this a long-term career path in the U.S. customer success and CX sector.
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Get Access To All JobsINTRODUCTION
🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 The Role
The Customer Experience High Value Items (HVI) team is a group of customer experience agents focused on resolving complex cases involving high-value transactions. You’ll investigate claims where buyers report missing or incorrect items, work closely with sellers to determine fair outcomes, and ensure buyers receive the correct item or appropriate reimbursement. This role blends the investigative focus of Trust & Risk with the customer-first mindset of customer experience to uphold trust and deliver fair, consistent experiences across our marketplace.
- Investigate complex high-value item cases end-to-end to ensure fair and timely resolutions
- Determine fair market value for missing or incorrect items to support accurate reimbursement decisions
- Work efficiently through assigned queues and backlogs while maintaining quality and SLA standards
- Provide thoughtful, empathetic support to buyers and sellers, ensuring both parties feel heard and informed
- Escalate billbacks, managed-seller updates, or urgent user actions to the appropriate manager or Slack channel
- Collaborate with CatEx and TnR on escalated or SEV cases, acting as Incident Commander when necessary
- Identify trends in claims, item categories, or seller behavior to proactively reduce risk and improve processes
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix hub.
👋 You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. Here’s what we’re hoping to see in your background:
- Weekend availability required.
- 2+ years of Support or Trust & Safety experience handling email and/or chat interactions.
- Strong investigative judgment - able to assess incomplete or conflicting information, surface key evidence, and make sound, fair decisions balancing speed, accuracy, and risk
- Excellent collaboration skills; works effectively with TnR, CatEx, Policy, and CX to align on outcomes and ensure consistency across teams
- Ability to think critically and adapt beyond standard SOPs for unique or high-visibility cases
- Clear, empathetic communicator comfortable navigating sensitive, high-stakes scenarios while maintaining professionalism and trust.
- Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
- Understanding of E-commerce and Marketplace operations.
- Experience with customer facing systems like Zendesk, Kustomer, or Intercom.
- Knowledge of sports cards and trading cards is a plus.
🎁 Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet
- Care Benefits + Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app + All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
- Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
INTRODUCTION
🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 The Role
The Customer Experience High Value Items (HVI) team is a group of customer experience agents focused on resolving complex cases involving high-value transactions. You’ll investigate claims where buyers report missing or incorrect items, work closely with sellers to determine fair outcomes, and ensure buyers receive the correct item or appropriate reimbursement. This role blends the investigative focus of Trust & Risk with the customer-first mindset of customer experience to uphold trust and deliver fair, consistent experiences across our marketplace.
- Investigate complex high-value item cases end-to-end to ensure fair and timely resolutions
- Determine fair market value for missing or incorrect items to support accurate reimbursement decisions
- Work efficiently through assigned queues and backlogs while maintaining quality and SLA standards
- Provide thoughtful, empathetic support to buyers and sellers, ensuring both parties feel heard and informed
- Escalate billbacks, managed-seller updates, or urgent user actions to the appropriate manager or Slack channel
- Collaborate with CatEx and TnR on escalated or SEV cases, acting as Incident Commander when necessary
- Identify trends in claims, item categories, or seller behavior to proactively reduce risk and improve processes
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix hub.
👋 You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. Here’s what we’re hoping to see in your background:
- Weekend availability required.
- 2+ years of Support or Trust & Safety experience handling email and/or chat interactions.
- Strong investigative judgment - able to assess incomplete or conflicting information, surface key evidence, and make sound, fair decisions balancing speed, accuracy, and risk
- Excellent collaboration skills; works effectively with TnR, CatEx, Policy, and CX to align on outcomes and ensure consistency across teams
- Ability to think critically and adapt beyond standard SOPs for unique or high-visibility cases
- Clear, empathetic communicator comfortable navigating sensitive, high-stakes scenarios while maintaining professionalism and trust.
- Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
- Understanding of E-commerce and Marketplace operations.
- Experience with customer facing systems like Zendesk, Kustomer, or Intercom.
- Knowledge of sports cards and trading cards is a plus.
🎁 Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet
- Care Benefits + Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app + All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
- Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Experience Agent
Frame your degree for specialty occupation
Customer experience roles can face scrutiny at the specialty occupation threshold. Position your business, communications, or marketing degree as directly tied to the analytical and strategic components of the role, not just the service-facing duties, when presenting credentials to your employer.
Target employers with existing LCA filings
Focus your search on companies that have already filed Labor Condition Applications for CX or customer success roles. These employers understand DOL prevailing wage requirements and won't need educating on the E-3 process before extending an offer.
Use Migrate Mate to file your LCA and visa paperwork
Once you have a job offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. The LCA must be DOL-certified before your consulate appointment, and errors at this stage are the most common cause of delays for CX applicants.
Address specialty occupation upfront in interviews
Bring your degree certificate and a brief written summary of how your academic background applies to the CX strategy, data analysis, or program management components of the role. Proactively removing the employer's uncertainty about specialty occupation qualification accelerates the sponsorship conversation.
Confirm E-Verify enrollment before accepting an offer
Ask HR whether the company is enrolled in E-Verify before signing. Some CX employers in regulated industries are required to use it, and confirming this early prevents onboarding complications once your E-3 is approved and you start work.
Time your consulate appointment around LCA certification
DOL typically certifies LCAs within seven business days, but build in a buffer before scheduling your Sydney, Melbourne, or Perth consulate appointment. Booking your interview before LCA certification is complete will require rescheduling and can delay your start date by weeks.
Customer Experience Agent jobs are hiring across the US. Find yours.
Find Customer Experience Agent JobsCustomer Experience Agent E-3 Visa: Frequently Asked Questions
How do I find Customer Experience Agent jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to find Customer Experience Agent roles where employers are open to E-3 sponsorship. Many CX employers don't advertise visa sponsorship explicitly, so searching a platform built around E-3 eligibility filters out roles that would require a different visa pathway or no sponsorship at all.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Experience Agent role qualify as a specialty occupation for the E-3?
It depends on how the role is structured. If the position requires applying specialized knowledge from a relevant bachelor's degree, such as business administration, communications, psychology, or marketing, it can qualify. Roles that primarily handle transactional support without requiring degree-level analytical or strategic skills are harder to support under the specialty occupation definition.
How does the E-3 compare to the H-1B for Customer Experience Agent roles?
The E-3 is significantly more practical for Australian nationals in CX roles. There's no annual lottery, no cap to worry about, and the 10,500 annual allocation has never been exhausted. H-1B selection is random and capped at 85,000 per year, meaning a qualified CX professional can wait years before getting a slot, while E-3 applicants can file and attend a consulate interview as soon as they have a certified LCA.
Can I switch Customer Experience employers while on an E-3?
Yes, but your new employer must file a fresh LCA with the DOL and you'll need a new E-3 visa stamp reflecting the updated position before you start. You can't simply transfer your existing E-3 to a new employer the way an H-1B portability rule might allow. Plan for at least a few weeks between offer acceptance and your first day to complete the LCA certification and consulate steps.
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