E-3 Visa Customer Experience Agent Jobs
Customer Experience Agent roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and your employer files a certified Labor Condition Application before your consulate appointment. Australian nationals can renew the E-3 indefinitely, making this a long-term career path in the U.S. customer success and CX sector.
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Get Access To All JobsINTRODUCTION
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
JOB OVERVIEW
As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. In partnership with the Experience Store Manager, the Experience Associate Manager will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results.
JOB RESPONSIBILITIES:
Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Coach in all directions and provide actionable feedback that improves performance.
Takes ownership of store performance.
* Lead by example in training completion and staying up to date on product and service knowledge.
EDUCATION AND WORK EXPERIENCE:
High School Diploma/GED (Required)
+ Retail: 12+ mos. Neighborhood Retail Associate Manager
* Care: 12+ mos. Associate Coach
KNOWLEDGE, SKILLS AND ABILITIES:
Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Pass certification and annual re-certification process. (Required)
LICENSES AND CERTIFICATIONS:
At least 18 years of age
Legally authorized to work in the United States
TRAVEL
Travel Required (Yes/No): No
DOT REGULATED
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
COMPENSATION
- Base Pay Range: $28.85 - $48.04
- Annualized Incentive Target: $9,600
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
INTRODUCTION
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
JOB OVERVIEW
As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. In partnership with the Experience Store Manager, the Experience Associate Manager will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results.
JOB RESPONSIBILITIES:
Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Coach in all directions and provide actionable feedback that improves performance.
Takes ownership of store performance.
* Lead by example in training completion and staying up to date on product and service knowledge.
EDUCATION AND WORK EXPERIENCE:
High School Diploma/GED (Required)
+ Retail: 12+ mos. Neighborhood Retail Associate Manager
* Care: 12+ mos. Associate Coach
KNOWLEDGE, SKILLS AND ABILITIES:
Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Pass certification and annual re-certification process. (Required)
LICENSES AND CERTIFICATIONS:
At least 18 years of age
Legally authorized to work in the United States
TRAVEL
Travel Required (Yes/No): No
DOT REGULATED
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
COMPENSATION
- Base Pay Range: $28.85 - $48.04
- Annualized Incentive Target: $9,600
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
See all 456+ E-3 Visa Customer Experience Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Experience Agent Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Experience Agent
Frame your degree for specialty occupation
Customer experience roles can face scrutiny at the specialty occupation threshold. Position your business, communications, or marketing degree as directly tied to the analytical and strategic components of the role, not just the service-facing duties, when presenting credentials to your employer.
Target employers with existing LCA filings
Focus your search on companies that have already filed Labor Condition Applications for CX or customer success roles. These employers understand DOL prevailing wage requirements and won't need educating on the E-3 visa process before extending an offer.
Use Migrate Mate to file your LCA and visa paperwork
Once you have a job offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. The LCA must be DOL-certified before your consulate appointment, and errors at this stage are the most common cause of delays for CX applicants.
Address specialty occupation upfront in interviews
Bring your degree certificate and a brief written summary of how your academic background applies to the CX strategy, data analysis, or program management components of the role. Proactively removing the employer's uncertainty about specialty occupation qualification accelerates the sponsorship conversation.
Confirm E-Verify enrollment before accepting an offer
Ask HR whether the company is enrolled in E-Verify before signing. Some CX employers in regulated industries are required to use it, and confirming this early prevents onboarding complications once your E-3 is approved and you start work.
Time your consulate appointment around LCA certification
DOL typically certifies LCAs within seven business days, but build in a buffer before scheduling your Sydney, Melbourne, or Perth consulate appointment. Booking your interview before LCA certification is complete will require rescheduling and can delay your start date by weeks.
E-3 Visa Customer Experience Agent: Frequently Asked Questions
How do I find Customer Experience Agent jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to find Customer Experience Agent roles where employers are open to E-3 sponsorship. Many CX employers don't advertise visa sponsorship explicitly, so searching a platform built around E-3 eligibility filters out roles that would require a different visa pathway or no sponsorship at all.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Experience Agent role qualify as a specialty occupation for the E-3?
It depends on how the role is structured. If the position requires applying specialized knowledge from a relevant bachelor's degree, such as business administration, communications, psychology, or marketing, it can qualify. Roles that primarily handle transactional support without requiring degree-level analytical or strategic skills are harder to support under the specialty occupation definition.
How does the E-3 compare to the H-1B for Customer Experience Agent roles?
The E-3 is significantly more practical for Australian nationals in CX roles. There's no annual lottery, no cap to worry about, and the 10,500 annual allocation has never been exhausted. H-1B visa selection is random and capped at 85,000 per year, meaning a qualified CX professional can wait years before getting a slot, while E-3 applicants can file and attend a consulate interview as soon as they have a certified LCA.
Can I switch Customer Experience employers while on an E-3?
Yes, but your new employer must file a fresh LCA with the DOL and you'll need a new E-3 visa stamp reflecting the updated position before you start. You can't simply transfer your existing E-3 to a new employer the way an H-1B portability rule might allow. Plan for at least a few weeks between offer acceptance and your first day to complete the LCA certification and consulate steps.