E-3 Visa Manager - Consulting Jobs
Manager - Consulting roles in strategy, operations, and management consulting qualify as E-3 specialty occupations when tied to a relevant degree field. Australian professionals can secure E-3 visa sponsorship without competing in the H-1B lottery, and the visa renews in two-year increments with no cap on total renewals.
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Get Access To All JobsLOCATION: Atlanta, Boston, Chicago, Dallas, Miami, New York, Philadelphia
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY Studio+ Digital Customer Service – Senior Manager
At EY, we’re committed to building a better working world. With a culture that promotes innovation and fosters continuous learning, we help clients navigate complex challenges and unlock new opportunities. As a global leader in consulting, tax, strategy, and assurance services, we empower businesses to transform and thrive in the face of change.
Who we are
We are a team of dreamers, innovators, and doers united by a passion for excellent customer service, committed to shaping its future and making a lasting impact.
What we do
We envision a world where every customer interaction becomes a cornerstone of business success. We turn these visions into reality through meticulous planning, agile execution, and continuous innovation. We pride ourselves on our ability to listen, understand, and anticipate the needs of both our clients and their customers. Working shoulder to shoulder with our clients, we craft proven strategies that not only meet but exceed expectations, fostering loyalty and driving growth.
The opportunity
We are seeking an experienced, outcomes-driven Senior Manager Consultant to join our growing Digital Customer Service consulting team. In this strategic role, you will work with top-tier organizations to reimagine customer service leveraging your expertise in data-driven insights, CX, customer service strategy and innovative solutions to deliver measurable value and meaningful outcomes for our clients.
As a Senior Manager in the practice, you will use your customer service skills and industry expertise to deliver complex, multi-part client engagements to drive our clients’ success. Whether you’re helping a client with optimizing their service operating model, launching a new contact center or field service solution or providing insights on customer service cost reduction, you will work on a dynamic mix of projects helping our clients solve some of their most pressing issues designing and implementing the future of service.
Leading diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. You can expect to work in a truly leading-edge environment, surrounded by some of the most collaborative, engaging and knowledgeable colleagues in the business. This is also an opportunity to get in on the ground floor as our practice expands and be a part of creating and executing a vision for the future in an entrepreneurial environment within the larger firm.
You will be at the forefront of designing, architecting, and delivering large-scale customer service transformations. Your role will involve applying sector-specific business drivers, market events, operating principles, and transformation trends to lead initiatives that generate long-term client value. You will also advise teams and client C-suite executives on their transformation strategies and assist in the design and implementation of complex programs.
Your key responsibilities
In this pivotal role, you will be responsible for managing and delivering one or more processes, solutions, and/or projects with a focus on quality and effective risk management. You will drive continuous improvement and continuous innovation through research, analysis, and implementation of leading practices. You will manage professional employees or supervise others to deliver complex technical initiatives, with accountability for performance and outcomes. Your decision-making responsibilities will include developing solutions to complex problems, recommending changes to policies, establishing procedures that affect your work area, and possibly the broader business function.
- Collaborate with senior client stakeholders to assess customer service strategies, capabilities, processes, and technology utilization, identifying opportunities to improve efficiency and maximize ROI.
- Advise clients on service optimization, customer segmentation, and personalization strategies by leveraging data-driven insights, advanced analytics, AI, and automation tools.
- Support the assessment and implementation of customer service technology platforms and tools (e.g., CRM platforms, CCaaS platforms, Conversational AI platforms, CCM platforms etc.)
- Architect next-generation customer service operating models—integrating AI, automation, omnichannel, and data-driven personalization.
- Guide implementation of leading service platforms (Dynamics 365, ServiceNow, Genesys, Salesforce Service Cloud).
- Build and maintain strong client relationships, identifying opportunities for additional value creation and driving new business initiatives.
- Lead cross-functional teams spanning service strategy, service technology, AI, and operations.
- Mentor junior team members, fostering a culture of growth, collaboration, and innovation to grow a diverse team of service strategists, technologists, and operations consultants.
- Partner with Studio+ leaders across Experience, Digital Technologies, Data and AI, Sales, and Marketing disciplines to build a unified go-to-market approach.
- Stay ahead of emerging trends in digital customer service, customer experience, service technologies, and AI.
Skills and attributes for success
To excel in this role, you will need to demonstrate deep expertise and guide others in your field. Your ability to interpret internal and external issues and recommend quality solutions will be crucial. You will also need to meet performance objectives and metrics set locally, including client service, quality and risk management, sales and business growth, solution development, and teaming.
- Build digital customer service mindshare internally and externally
- Excel with engagement delivery leading working sessions, workshops and conversations with clients
- Ability to develop leads, qualify opportunities, lead proposal pursuits and conversion of customer service transformation opportunities, often $2–10M+ in size
- Identify opportunities for additional value add services
- Lead RFP responses
- Lead internal practice development and solution offering development efforts
To qualify for the role, you must have
- Bachelor's Degree with 8+ years of work experience in the digital customer service domain. MBA or equivalent is strongly preferred.
- Experience across multiple multi-year front-office customer service transformation efforts, helping clients reinvent service operating models. Significant knowledge of B2B or B2C customer service leading practices, processes and technologies to help drive customer-centric solutions and radically transform their service operating model.
- Experience working in customer service, customer-driven and/or growth projects within power and utilities, industrial products, technology, telecom, media/entertainment or consumer products/retail sector is required.
- Specific hands-on implementation experience involving:
- CCaaS platforms such as Genesys, Five9, Amazon Connect, NICE, Google CCAI, Microsoft digital contact center and others
- Conversational AI platforms such as Sierra, Omelia, Verbio etc.
- CRM applications such as Microsoft Dynamics, Salesforce, SAP, Pega, Oracle, Zendesk and others
- Experience leading art-of-the possible workshops, solutioning workshops to stimulate ideation and innovation.
- Experience advising customers on use of and outcomes/impacts from AI technologies (traditional AI, generative AI, Agent AI, EQ etc.)
- Experience leading engagements and collaborating with business and IT stakeholders to evaluate ideas, define solutions including:
- Functional/business capabilities
- Application and integration architecture
- Data and AI needs
- Experience with developing and articulating business cases and the size-of-the-prize.
- Familiarity and understanding of customer service outsourcing vendors/BPOs and partner ecosystems; strengths and weaknesses.
- Significant people management experience with leading project teams and managing direct reports.
- Ability to foster an innovative and inclusive team-oriented work environment, playing an active role in mentoring junior level consultants within the organization.
- A valid passport and US driver’s license; willingness and ability to travel estimated 50-80% both domestically and internationally.
Ideally, you’ll also have
- Proven ability to navigate complex organizational structures.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Previous experience in strategy or business consulting.
- Significant experience in a client-facing role.
- Strong leadership skills with the ability to inspire and motivate teams.
- Excellent communication and interpersonal skills to build and manage relationships at all levels.
What we look for
We are seeking top performers who demonstrate a blend of talents and skills, including the ability to think strategically, execute tactically, and engage collaboratively with a wide range of stakeholders. You should be passionate about driving change and innovation, possess strong leadership qualities, and have the capacity to manage complex projects with a focus on outcomes, impact and client satisfaction.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $150,400 to $343,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $180,500 to $390,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
LOCATION: Atlanta, Boston, Chicago, Dallas, Miami, New York, Philadelphia
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY Studio+ Digital Customer Service – Senior Manager
At EY, we’re committed to building a better working world. With a culture that promotes innovation and fosters continuous learning, we help clients navigate complex challenges and unlock new opportunities. As a global leader in consulting, tax, strategy, and assurance services, we empower businesses to transform and thrive in the face of change.
Who we are
We are a team of dreamers, innovators, and doers united by a passion for excellent customer service, committed to shaping its future and making a lasting impact.
What we do
We envision a world where every customer interaction becomes a cornerstone of business success. We turn these visions into reality through meticulous planning, agile execution, and continuous innovation. We pride ourselves on our ability to listen, understand, and anticipate the needs of both our clients and their customers. Working shoulder to shoulder with our clients, we craft proven strategies that not only meet but exceed expectations, fostering loyalty and driving growth.
The opportunity
We are seeking an experienced, outcomes-driven Senior Manager Consultant to join our growing Digital Customer Service consulting team. In this strategic role, you will work with top-tier organizations to reimagine customer service leveraging your expertise in data-driven insights, CX, customer service strategy and innovative solutions to deliver measurable value and meaningful outcomes for our clients.
As a Senior Manager in the practice, you will use your customer service skills and industry expertise to deliver complex, multi-part client engagements to drive our clients’ success. Whether you’re helping a client with optimizing their service operating model, launching a new contact center or field service solution or providing insights on customer service cost reduction, you will work on a dynamic mix of projects helping our clients solve some of their most pressing issues designing and implementing the future of service.
Leading diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. You can expect to work in a truly leading-edge environment, surrounded by some of the most collaborative, engaging and knowledgeable colleagues in the business. This is also an opportunity to get in on the ground floor as our practice expands and be a part of creating and executing a vision for the future in an entrepreneurial environment within the larger firm.
You will be at the forefront of designing, architecting, and delivering large-scale customer service transformations. Your role will involve applying sector-specific business drivers, market events, operating principles, and transformation trends to lead initiatives that generate long-term client value. You will also advise teams and client C-suite executives on their transformation strategies and assist in the design and implementation of complex programs.
Your key responsibilities
In this pivotal role, you will be responsible for managing and delivering one or more processes, solutions, and/or projects with a focus on quality and effective risk management. You will drive continuous improvement and continuous innovation through research, analysis, and implementation of leading practices. You will manage professional employees or supervise others to deliver complex technical initiatives, with accountability for performance and outcomes. Your decision-making responsibilities will include developing solutions to complex problems, recommending changes to policies, establishing procedures that affect your work area, and possibly the broader business function.
- Collaborate with senior client stakeholders to assess customer service strategies, capabilities, processes, and technology utilization, identifying opportunities to improve efficiency and maximize ROI.
- Advise clients on service optimization, customer segmentation, and personalization strategies by leveraging data-driven insights, advanced analytics, AI, and automation tools.
- Support the assessment and implementation of customer service technology platforms and tools (e.g., CRM platforms, CCaaS platforms, Conversational AI platforms, CCM platforms etc.)
- Architect next-generation customer service operating models—integrating AI, automation, omnichannel, and data-driven personalization.
- Guide implementation of leading service platforms (Dynamics 365, ServiceNow, Genesys, Salesforce Service Cloud).
- Build and maintain strong client relationships, identifying opportunities for additional value creation and driving new business initiatives.
- Lead cross-functional teams spanning service strategy, service technology, AI, and operations.
- Mentor junior team members, fostering a culture of growth, collaboration, and innovation to grow a diverse team of service strategists, technologists, and operations consultants.
- Partner with Studio+ leaders across Experience, Digital Technologies, Data and AI, Sales, and Marketing disciplines to build a unified go-to-market approach.
- Stay ahead of emerging trends in digital customer service, customer experience, service technologies, and AI.
Skills and attributes for success
To excel in this role, you will need to demonstrate deep expertise and guide others in your field. Your ability to interpret internal and external issues and recommend quality solutions will be crucial. You will also need to meet performance objectives and metrics set locally, including client service, quality and risk management, sales and business growth, solution development, and teaming.
- Build digital customer service mindshare internally and externally
- Excel with engagement delivery leading working sessions, workshops and conversations with clients
- Ability to develop leads, qualify opportunities, lead proposal pursuits and conversion of customer service transformation opportunities, often $2–10M+ in size
- Identify opportunities for additional value add services
- Lead RFP responses
- Lead internal practice development and solution offering development efforts
To qualify for the role, you must have
- Bachelor's Degree with 8+ years of work experience in the digital customer service domain. MBA or equivalent is strongly preferred.
- Experience across multiple multi-year front-office customer service transformation efforts, helping clients reinvent service operating models. Significant knowledge of B2B or B2C customer service leading practices, processes and technologies to help drive customer-centric solutions and radically transform their service operating model.
- Experience working in customer service, customer-driven and/or growth projects within power and utilities, industrial products, technology, telecom, media/entertainment or consumer products/retail sector is required.
- Specific hands-on implementation experience involving:
- CCaaS platforms such as Genesys, Five9, Amazon Connect, NICE, Google CCAI, Microsoft digital contact center and others
- Conversational AI platforms such as Sierra, Omelia, Verbio etc.
- CRM applications such as Microsoft Dynamics, Salesforce, SAP, Pega, Oracle, Zendesk and others
- Experience leading art-of-the possible workshops, solutioning workshops to stimulate ideation and innovation.
- Experience advising customers on use of and outcomes/impacts from AI technologies (traditional AI, generative AI, Agent AI, EQ etc.)
- Experience leading engagements and collaborating with business and IT stakeholders to evaluate ideas, define solutions including:
- Functional/business capabilities
- Application and integration architecture
- Data and AI needs
- Experience with developing and articulating business cases and the size-of-the-prize.
- Familiarity and understanding of customer service outsourcing vendors/BPOs and partner ecosystems; strengths and weaknesses.
- Significant people management experience with leading project teams and managing direct reports.
- Ability to foster an innovative and inclusive team-oriented work environment, playing an active role in mentoring junior level consultants within the organization.
- A valid passport and US driver’s license; willingness and ability to travel estimated 50-80% both domestically and internationally.
Ideally, you’ll also have
- Proven ability to navigate complex organizational structures.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Previous experience in strategy or business consulting.
- Significant experience in a client-facing role.
- Strong leadership skills with the ability to inspire and motivate teams.
- Excellent communication and interpersonal skills to build and manage relationships at all levels.
What we look for
We are seeking top performers who demonstrate a blend of talents and skills, including the ability to think strategically, execute tactically, and engage collaboratively with a wide range of stakeholders. You should be passionate about driving change and innovation, possess strong leadership qualities, and have the capacity to manage complex projects with a focus on outcomes, impact and client satisfaction.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $150,400 to $343,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $180,500 to $390,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an ongoing basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Manager - Consulting
Frame your degree field for specialty occupation
Consulting managers face more scrutiny than technical roles because the specialty occupation link isn't automatic. Map your degree field directly to your consulting domain in your CV and cover materials before applying.
Target firms with established LCA filing history
Large consulting firms and Big Four practices file LCAs routinely and have internal immigration teams. Mid-size boutiques may be willing but slower to act, so build in extra lead time when negotiating your start date.
Clarify the prevailing wage tier during offer negotiation
Your employer files the LCA against a DOL prevailing wage level tied to your job title and location. Ask HR which wage level they're filing at, since Level I or II can affect how your offer is positioned internally.
Use Migrate Mate's E-3 filing service for the full process
Once you have an offer, use Migrate Mate's E-3 filing service to manage LCA certification, DS-160 preparation, and consulate appointment logistics so your start date isn't delayed by paperwork gaps.
Confirm the role title matches your LCA before signing
The job title on your offer letter should align with what your employer files on the LCA. A mismatch between 'Senior Consultant' and 'Manager' can create problems at the consulate interview.
Prepare for nonimmigrant intent questions at your interview
Consulting managers are sometimes asked about long-term career plans. Have a clear, honest answer about your current intentions that doesn't imply permanent relocation, since E-3 is a nonimmigrant visa classification.
Manager - Consulting jobs are hiring across the US. Find yours.
Find Manager - Consulting JobsManager - Consulting E-3 Visa: Frequently Asked Questions
How do I find Manager - Consulting jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces consulting manager roles at employers with E-3 and LCA filing history, so you're not guessing which firms will sponsor. Filter by role type and location to find positions where sponsorship is already part of the hiring process, rather than something you need to negotiate from scratch.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Manager - Consulting role qualify as an E-3 specialty occupation?
Yes, provided the position requires a bachelor's degree or higher in a specific field directly related to the work. Strategy consulting, management consulting, and operations consulting roles typically qualify when the employer can demonstrate the degree requirement is standard for the position. Generalist roles described as 'any business degree' can face more scrutiny during LCA review.
How does the E-3 compare to the H-1B for consulting managers?
For Australian professionals, the E-3 is significantly more practical than the H-1B. There's no annual lottery, no cap to compete against, and processing follows a predictable consulate appointment timeline. H-1B registration opens once a year in March with a random selection process, meaning you could wait 12 or more months for a slot. E-3 applications can move from offer acceptance to consulate interview in a matter of weeks.
Can I change consulting employers on an E-3 visa?
Yes, but the process starts fresh with each new employer. Your new firm files a new LCA with the DOL and you'll need a new visa stamp if you travel internationally before starting. If you're already in the U.S., you can begin working for the new employer once their LCA is certified and you have documentation of the new role, though consulate re-stamping is required before your next international trip.
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