E-3 Visa Office Operations Manager Jobs
Office Operations Manager roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in business administration, management, or a related field. The E-3 has no lottery and renews in two-year increments, making it a stable path for Australian professionals building a long-term U.S. career.
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Get Access To All JobsINTRODUCTION
WSP is initiating a search for a Back Office Operations Manager – Tolling Operations!
This role will be located out of Concord, NH.
Position Summary
WSP is seeking a Back Office Operations Manager to lead day-to-day operations for a high-volume customer service organization supporting complex, transaction-based services. The Contact Center Manager is accountable for delivering exceptional customer experience while consistently meeting and exceeding KPIs and SLAs related to responsiveness, quality, compliance, and productivity. This role partners closely with technology, operations, finance, and client stakeholders to ensure operational readiness, performance stability, and continuous improvement across all customer contact channels.
Operational Leadership & Service Delivery
- Lead end-to-end contact center operations across inbound and outbound channels
- Oversee all operations of Customer Walk-in Centers
- Establish operational rhythms including daily huddles and performance reviews
- Ensure compliance with SOPs and customer service standards
- Drive readiness for new initiatives and operational changes
- Strong understanding of E-ZPass and interoperability preferred
KPI / SLA Performance Management
- Own and drive performance against KPIs and SLAs
- Monitor service levels such as ASA, AHT, FCR, CSAT and adherence
- Implement corrective actions to address performance gaps
- Develop and present performance dashboards to stakeholders
Workforce Management & Planning
- Support forecasting, scheduling, and staffing models
- Manage intraday staffing and adherence
- Ensure coverage during peak volumes and service fluctuations
People Leadership & Development
- Lead supervisors, team leads, and frontline staff
- Implement coaching and performance management frameworks
- Support training, onboarding, and knowledge management
Process, Compliance & Controls
- Ensure compliance with regulatory and operational requirements
- Maintain SOPs and audit documentation
- Support audits and compliance initiatives
Technology & Cross-Functional Collaboration
- Partner with IT and product teams on system enhancements
- Support system testing, releases, and operational readiness
- Collaborate across operations and back-office teams
Vendor Coordination
- Assist with managing vendor relationships and performance
- Drive accountability and corrective action plans
Required Qualifications
- Bachelor’s degree or equivalent experience
- 7+ years of contact center experience with 3+ years in leadership roles
- Proven experience managing KPIs and SLAs in high-volume environments
- Experience in regulated or public sector environments preferred
Required Skills
- Strong knowledge of contact center operations and customer service models
- Experience interpreting and improving performance metrics
- Workforce management and scheduling knowledge
- Leadership, communication, and stakeholder management skills
- Familiarity with contact center tools and reporting platforms
Key Success Factors
- Consistently meets or exceeds SLAs and KPIs
- Builds high-performing and engaged teams
- Drives continuous improvement and operational efficiency
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
INTRODUCTION
WSP is initiating a search for a Back Office Operations Manager – Tolling Operations!
This role will be located out of Concord, NH.
Position Summary
WSP is seeking a Back Office Operations Manager to lead day-to-day operations for a high-volume customer service organization supporting complex, transaction-based services. The Contact Center Manager is accountable for delivering exceptional customer experience while consistently meeting and exceeding KPIs and SLAs related to responsiveness, quality, compliance, and productivity. This role partners closely with technology, operations, finance, and client stakeholders to ensure operational readiness, performance stability, and continuous improvement across all customer contact channels.
Operational Leadership & Service Delivery
- Lead end-to-end contact center operations across inbound and outbound channels
- Oversee all operations of Customer Walk-in Centers
- Establish operational rhythms including daily huddles and performance reviews
- Ensure compliance with SOPs and customer service standards
- Drive readiness for new initiatives and operational changes
- Strong understanding of E-ZPass and interoperability preferred
KPI / SLA Performance Management
- Own and drive performance against KPIs and SLAs
- Monitor service levels such as ASA, AHT, FCR, CSAT and adherence
- Implement corrective actions to address performance gaps
- Develop and present performance dashboards to stakeholders
Workforce Management & Planning
- Support forecasting, scheduling, and staffing models
- Manage intraday staffing and adherence
- Ensure coverage during peak volumes and service fluctuations
People Leadership & Development
- Lead supervisors, team leads, and frontline staff
- Implement coaching and performance management frameworks
- Support training, onboarding, and knowledge management
Process, Compliance & Controls
- Ensure compliance with regulatory and operational requirements
- Maintain SOPs and audit documentation
- Support audits and compliance initiatives
Technology & Cross-Functional Collaboration
- Partner with IT and product teams on system enhancements
- Support system testing, releases, and operational readiness
- Collaborate across operations and back-office teams
Vendor Coordination
- Assist with managing vendor relationships and performance
- Drive accountability and corrective action plans
Required Qualifications
- Bachelor’s degree or equivalent experience
- 7+ years of contact center experience with 3+ years in leadership roles
- Proven experience managing KPIs and SLAs in high-volume environments
- Experience in regulated or public sector environments preferred
Required Skills
- Strong knowledge of contact center operations and customer service models
- Experience interpreting and improving performance metrics
- Workforce management and scheduling knowledge
- Leadership, communication, and stakeholder management skills
- Familiarity with contact center tools and reporting platforms
Key Success Factors
- Consistently meets or exceeds SLAs and KPIs
- Builds high-performing and engaged teams
- Drives continuous improvement and operational efficiency
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an Office Operations Manager
Translate your Australian credentials for U.S. employers
Your Australian three-year bachelor's degree is generally accepted as equivalent to a U.S. four-year degree for E-3 visa purposes. Frame your qualifications in U.S. terms on your resume so hiring managers can immediately assess sponsorship eligibility without guesswork.
Target employers with existing LCA filing history
Search DOL's Foreign Labor Application Gateway for employers who have filed Labor Condition Applications for operations management roles. Prior LCA activity signals the employer already understands the E-3 process and is unlikely to balk at sponsorship.
Find Office Operations Manager roles through Migrate Mate
Use Migrate Mate to search Office Operations Manager positions filtered specifically for E-3 sponsorship. The platform surfaces employers with active sponsorship history, cutting out the guesswork of cold-applying to companies unfamiliar with the E-3 visa.
Clarify specialty occupation status before accepting an offer
Not every operations manager role qualifies as a specialty occupation. Confirm the job description explicitly requires a degree in a specific field like business administration. A generalist role where any bachelor's degree satisfies the requirement can fail E-3 adjudication.
Get your LCA certified before scheduling your consulate appointment
Your employer must file the LCA with DOL and receive certification before you can apply for the E-3 visa at a U.S. consulate in Australia. DOL certifies most LCAs within seven business days, so factor this into your start date negotiations.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork from start to consulate appointment. This avoids coordination errors between your employer and the DOL that can delay your start date.
E-3 Visa Office Operations Manager: Frequently Asked Questions
How do I find Office Operations Manager jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to search Office Operations Manager roles with confirmed E-3 sponsorship. Standard job boards don't filter by visa type, so you waste time applying to employers who don't sponsor. Migrate Mate surfaces roles from employers with documented E-3 and LCA filing history, so you're targeting companies that have already worked through the sponsorship process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an Office Operations Manager role qualify as a specialty occupation for the E-3?
It depends on how the role is written. An Office Operations Manager position that requires a bachelor's degree in business administration, management, or a related field typically qualifies. Roles where the employer accepts any degree regardless of field are harder to support. The job description must show a direct link between the degree requirement and the actual duties performed.
How does the E-3 visa compare to the H-1B for Office Operations Manager roles?
The E-3 is available only to Australian citizens but has no lottery and no annual cap, so you can apply at any point in the year. The H-1B visa has an annual cap of 85,000 and requires lottery selection, meaning most applicants wait years for a slot. For an Australian professional with a qualifying operations management role, the E-3 is a far more predictable path.
Can I switch employers while on an E-3 as an Office Operations Manager?
Yes, but the process restarts with each new employer. Your new employer must file a fresh LCA with DOL and you'll need a new E-3 visa stamp if your current stamp is expiring or tied to your previous employer's petition. You can begin working for the new employer once the LCA is certified and you have a valid E-3 status, but confirm the timing carefully to avoid any gap in authorization.