E-3 Visa Platform Product Manager Jobs
Platform Product Manager roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in a related field. Australian professionals benefit from the E-3's no-lottery structure, meaning your job offer, not a random draw, determines your eligibility. The 10,500 annual allocation has never been exhausted.
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SoundOn is TikTok's official, all-in-one music distribution and marketing platform. Launched in 2021, it is designed to empower artists and labels by providing a direct route to TikTok's massive ecosystem while also distributing music to all major global streaming services. We are looking for an experienced strategic Platform Product Operations Manager to lead projects and help scale our user operations team. In this role, you will design and execute the overarching user operations strategy for our music distribution platform. You will oversee the entire lifecycle of artists and record labels—from onboarding and music distribution to royalty payouts—ensuring a seamless, high-satisfaction, and low-churn experience.
- Lead End-to-End User Operations Strategy: Own the complete lifecycle operations for artists and record labels (onboarding, release distribution, and financial settlement), proactively resolving bottleneck issues to drive user satisfaction and retention.
- Establish Issue Resolution & Incident Mechanisms: Build and refine rapid-response workflows to monitor and address distribution anomalies (including metadata errors, DSP rejections, copyright disputes, and takedowns), coordinating internal and external resources for swift resolution.
- Drive Product Optimization via User Feedback: Develop deep empathy for artist and label pain points; establish a robust feedback loop to translate high-frequency inquiries and user friction into structured product requirements, driving continuous product iterations.
- Build Operational Infrastructure & Self-Service Tools: Strategize and build efficient internal admin consoles and user-facing self-service diagnostics tools to improve troubleshooting efficiency, minimize manual intervention, and provide timely support.
- Monitor User Health & Retention: Establish a data-driven user health monitoring system; analyze usage patterns to identify at-risk users early, and design targeted reactivation and retention initiatives.
- Team Leadership & Standardization: Build, mentor, and manage the user operations team; establish Standard Operating Procedures (SOPs) for issue resolution, and elevate the team's domain expertise in music distribution and customer service.
Qualifications
Minimum Qualifications
- Experience: 5+ years of experience in User Operations, Customer Success, or Account Management within the tech/SaaS sector, with 2+ years in team leadership experience
- User-Centric Mindset: Deep empathy and sharp user insight, with the ability to think from the perspective of artists and labels, and a genuine passion for solving complex, professional user pain points.
- Analytical & Systems Thinking: Strong logical analysis and system-thinking capabilities; able to identify systemic risks within the distribution pipeline and implement fundamental, long-term solutions.
- Cross-functional Collaboration: Outstanding communication and coordination skills, with a proven track record of effectively collaborating with Product, Engineering, and Business Development teams to resolve issues.
Preferred Qualifications
- Experience in the music industry, creator economy, or SaaS platforms is highly preferred.
- Direct operational experience within a music distribution platform, with familiarity in industry standards such as DDEX, ISRC, and UPC.
- Experience building a User Operations/Customer Success department or system from 0 to 1.
- Experience in handling large-scale user complaints, public relations crises, or high-risk policy incidents.
- Passion for Music: A genuine love for music, with a strong understanding of—or a continuous desire to learn about—music creation, digital distribution, and the copyright ecosystem.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108800 - $288000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
SoundOn is TikTok's official, all-in-one music distribution and marketing platform. Launched in 2021, it is designed to empower artists and labels by providing a direct route to TikTok's massive ecosystem while also distributing music to all major global streaming services. We are looking for an experienced strategic Platform Product Operations Manager to lead projects and help scale our user operations team. In this role, you will design and execute the overarching user operations strategy for our music distribution platform. You will oversee the entire lifecycle of artists and record labels—from onboarding and music distribution to royalty payouts—ensuring a seamless, high-satisfaction, and low-churn experience.
- Lead End-to-End User Operations Strategy: Own the complete lifecycle operations for artists and record labels (onboarding, release distribution, and financial settlement), proactively resolving bottleneck issues to drive user satisfaction and retention.
- Establish Issue Resolution & Incident Mechanisms: Build and refine rapid-response workflows to monitor and address distribution anomalies (including metadata errors, DSP rejections, copyright disputes, and takedowns), coordinating internal and external resources for swift resolution.
- Drive Product Optimization via User Feedback: Develop deep empathy for artist and label pain points; establish a robust feedback loop to translate high-frequency inquiries and user friction into structured product requirements, driving continuous product iterations.
- Build Operational Infrastructure & Self-Service Tools: Strategize and build efficient internal admin consoles and user-facing self-service diagnostics tools to improve troubleshooting efficiency, minimize manual intervention, and provide timely support.
- Monitor User Health & Retention: Establish a data-driven user health monitoring system; analyze usage patterns to identify at-risk users early, and design targeted reactivation and retention initiatives.
- Team Leadership & Standardization: Build, mentor, and manage the user operations team; establish Standard Operating Procedures (SOPs) for issue resolution, and elevate the team's domain expertise in music distribution and customer service.
Qualifications
Minimum Qualifications
- Experience: 5+ years of experience in User Operations, Customer Success, or Account Management within the tech/SaaS sector, with 2+ years in team leadership experience
- User-Centric Mindset: Deep empathy and sharp user insight, with the ability to think from the perspective of artists and labels, and a genuine passion for solving complex, professional user pain points.
- Analytical & Systems Thinking: Strong logical analysis and system-thinking capabilities; able to identify systemic risks within the distribution pipeline and implement fundamental, long-term solutions.
- Cross-functional Collaboration: Outstanding communication and coordination skills, with a proven track record of effectively collaborating with Product, Engineering, and Business Development teams to resolve issues.
Preferred Qualifications
- Experience in the music industry, creator economy, or SaaS platforms is highly preferred.
- Direct operational experience within a music distribution platform, with familiarity in industry standards such as DDEX, ISRC, and UPC.
- Experience building a User Operations/Customer Success department or system from 0 to 1.
- Experience in handling large-scale user complaints, public relations crises, or high-risk policy incidents.
- Passion for Music: A genuine love for music, with a strong understanding of—or a continuous desire to learn about—music creation, digital distribution, and the copyright ecosystem.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108800 - $288000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all 87+ E-3 Visa Platform Product Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Platform Product Manager Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Platform Product Manager
Translate your Australian credentials for U.S. employers
A three-year Australian bachelor's degree is generally accepted as equivalent to a U.S. four-year degree for E-3 visa purposes. Get a credential evaluation from a NACES-approved service before applying so employers don't stall on qualification questions.
Target companies with active LCA filing history
Search the DOL's public LCA disclosure data for Platform Product Manager or similar titles. Companies that have filed LCAs before understand the process and won't treat your E-3 request as an unknown compliance burden.
Frame sponsorship as employer paperwork, not visa complexity
The E-3 doesn't require a lottery slot or PERM labor certification. When you raise sponsorship, emphasise that the employer files an LCA with DOL and you attend a consulate appointment, the process is straightforward for both sides.
Confirm the role's specialty occupation standing before accepting
Platform Product Manager positions typically qualify, but if the job description lists 'bachelor's degree preferred' rather than required, USCIS may push back. Ask the hiring manager to confirm the role requires a specific degree field before you sign an offer.
Use Migrate Mate's E-3 filing service after your offer is signed
Once you have an offer letter, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. The LCA must be certified by DOL before your consulate appointment, so starting immediately after signing protects your start date.
Plan your consulate appointment around your notice period
E-3 interviews are processed at Sydney, Melbourne, and Perth consulates. Appointment wait times vary by location and season, so book as soon as your LCA is certified to avoid gaps between your Australian resignation and your U.S. start date.
E-3 Visa Platform Product Manager: Frequently Asked Questions
How do I find Platform Product Manager jobs with E-3 visa sponsorship?
Use Migrate Mate to search Platform Product Manager roles filtered by E-3 sponsorship. Migrate Mate surfaces employers with LCA filing history in this role category, so you're applying to companies already familiar with the process rather than educating hiring managers from scratch.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Platform Product Manager role qualify as a specialty occupation for the E-3?
Yes, in most cases. Platform Product Manager positions typically require a bachelor's degree in a specific field such as computer science, engineering, or business, meeting the specialty occupation standard. The risk arises when a job description lists the degree as preferred rather than required. Review the posting carefully and ask the recruiter to confirm the degree requirement before your employer files the LCA with DOL.
How does the E-3 compare to the H-1B for Platform Product Manager roles?
The E-3 has no lottery and no annual cap that realistically fills, so an employer can sponsor you at any time of year without waiting for an April registration window. The H-1B visa requires a lottery selection before any petition can be filed. For Platform Product Managers who already have an offer, the E-3 path is faster and more predictable, approval depends on your qualifications and the role, not chance.
Can I change employers or get promoted while on an E-3 as a Platform Product Manager?
Yes, but each employer change requires a new LCA filed with DOL and a new visa stamp if your current stamp has expired or lists the previous employer. A promotion within the same company that changes your job title or duties significantly may also require an updated LCA. Your E-3 status is tied to a specific employer and role, not open employment authorization, so start the process as soon as an offer is confirmed.