E-3 Visa Principal Solution Architect Jobs
Principal Solution Architect roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in a directly related field like computer science, engineering, or information systems. Australian citizens can secure two-year renewable E-3 status with no lottery and no annual cap, making this one of the most accessible U.S. work visas for senior technical professionals.
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Get Access To All JobsINTRODUCTION
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
ROLE SUMMARY
We are seeking an experienced Contact Center Solutions Architect to lead the design, modernization, and transformation of enterprise contact center platforms. The role combines deep CCaaS architecture expertise, AI-driven customer experience solutions, and pre-sales/GTM leadership to deliver business outcomes through modern customer engagement technologies.
KEY RESPONSIBILITIES
- Architect end-to-end CCaaS solutions across voice, IVR, omnichannel, routing, workforce engagement, recording, reporting, and analytics.
- Design and lead modernization strategies from legacy contact centers to cloud and hybrid platforms.
- Develop solutions on platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, and Microsoft Dynamics 365 Contact Center.
- Design telephony and integration architectures involving SIP/VoIP, PSTN, SBCs, CRM, identity, workforce, and data platforms.
- Architect AI-powered capabilities including virtual agents, Agent Assist/Copilot, speech analytics, transcription, summarization, RAG, and GenAI solutions.
- Lead discovery workshops, architecture reviews, POCs, governance activities, and technical solutioning.
- Support pre-sales activities including RFP/RFI responses, proposals, estimates, executive presentations, and GTM initiatives.
- Collaborate with sales, alliance, and delivery teams to shape opportunities and drive successful client outcomes.
REQUIRED QUALIFICATIONS
- 15+ years of IT experience with 7+ years as a Contact Center or Solution Architect.
- Hands-on experience with one or more leading CCaaS platforms.
- Strong expertise in ACD, IVR, CTI, SIP/VoIP, PSTN, SBCs, omnichannel routing, WFM, quality management, and analytics.
- Experience with REST/SOAP APIs, CRM integrations, middleware, and AWS and/or Azure cloud platforms.
- Experience with conversational AI, virtual agents, Agent Assist, speech technologies, and GenAI solutions.
- Strong knowledge of security, privacy, compliance, and resiliency frameworks including PCI DSS, GDPR, HIPAA, and SOC 2.
- Proven experience leading large-scale contact center modernization and migration programs.
- Excellent communication, stakeholder management, architecture documentation, and presentation skills.
PREFERRED QUALIFICATIONS
- Contact center, cloud, or enterprise architecture certifications.
- Experience in consulting, pre-sales, and GTM solution development.
- Expertise in creating reusable reference architectures, accelerators, and industry-focused offerings.
COMPENSATION
- The base compensation range for this role in the posted location is 160650 - 201495.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
BENEFITS
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
IMPORTANT NOTICE: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
DISCLAIMERS
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
INTRODUCTION
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
ROLE SUMMARY
We are seeking an experienced Contact Center Solutions Architect to lead the design, modernization, and transformation of enterprise contact center platforms. The role combines deep CCaaS architecture expertise, AI-driven customer experience solutions, and pre-sales/GTM leadership to deliver business outcomes through modern customer engagement technologies.
KEY RESPONSIBILITIES
- Architect end-to-end CCaaS solutions across voice, IVR, omnichannel, routing, workforce engagement, recording, reporting, and analytics.
- Design and lead modernization strategies from legacy contact centers to cloud and hybrid platforms.
- Develop solutions on platforms such as Genesys Cloud CX, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, and Microsoft Dynamics 365 Contact Center.
- Design telephony and integration architectures involving SIP/VoIP, PSTN, SBCs, CRM, identity, workforce, and data platforms.
- Architect AI-powered capabilities including virtual agents, Agent Assist/Copilot, speech analytics, transcription, summarization, RAG, and GenAI solutions.
- Lead discovery workshops, architecture reviews, POCs, governance activities, and technical solutioning.
- Support pre-sales activities including RFP/RFI responses, proposals, estimates, executive presentations, and GTM initiatives.
- Collaborate with sales, alliance, and delivery teams to shape opportunities and drive successful client outcomes.
REQUIRED QUALIFICATIONS
- 15+ years of IT experience with 7+ years as a Contact Center or Solution Architect.
- Hands-on experience with one or more leading CCaaS platforms.
- Strong expertise in ACD, IVR, CTI, SIP/VoIP, PSTN, SBCs, omnichannel routing, WFM, quality management, and analytics.
- Experience with REST/SOAP APIs, CRM integrations, middleware, and AWS and/or Azure cloud platforms.
- Experience with conversational AI, virtual agents, Agent Assist, speech technologies, and GenAI solutions.
- Strong knowledge of security, privacy, compliance, and resiliency frameworks including PCI DSS, GDPR, HIPAA, and SOC 2.
- Proven experience leading large-scale contact center modernization and migration programs.
- Excellent communication, stakeholder management, architecture documentation, and presentation skills.
PREFERRED QUALIFICATIONS
- Contact center, cloud, or enterprise architecture certifications.
- Experience in consulting, pre-sales, and GTM solution development.
- Expertise in creating reusable reference architectures, accelerators, and industry-focused offerings.
COMPENSATION
- The base compensation range for this role in the posted location is 160650 - 201495.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
BENEFITS
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
IMPORTANT NOTICE: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
DISCLAIMERS
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
See all 42+ E-3 Visa Principal Solution Architect Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Principal Solution Architect Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Principal Solution Architect
Align your credentials to specialty occupation standards
DOL requires your degree field to directly relate to solution architecture work. A computer science or engineering degree maps cleanly, but an unrelated bachelor's may need a credential evaluation showing equivalency to a U.S. four-year degree in a qualifying field.
Target employers with active LCA filing histories
Enterprise technology vendors, cloud consultancies, and systems integrators file LCAs regularly for solution architect roles. Searching DOL's Foreign Labor Certification disclosure data lets you identify which employers have certified these positions before.
Negotiate your offer letter before the LCA is filed
Your job title, duties, and worksite location on the offer letter feed directly into the LCA. Get the role defined as Principal Solution Architect with specific technical responsibilities before your employer submits to DOL, changes after certification require a new filing.
Clarify remote and multi-client work arrangements early
Solution architects frequently work across multiple client sites or fully remote. Each additional worksite may require a separate LCA posting obligation. Raise this with your employer before the LCA is certified so the filing covers your actual work arrangements from day one.
Use Migrate Mate's E-3 filing service to manage your paperwork
From LCA preparation through consulate appointment, Migrate Mate's E-3 filing service handles the complete filing sequence. This is especially useful for senior roles where the specialty occupation justification requires documented technical scope and degree-field alignment.
Book your consulate appointment immediately after LCA certification
DOL typically certifies LCAs within seven business days. Once certified, schedule your interview at a U.S. consulate in Australia without delay, Sydney, Melbourne, and Perth process E-3 applications, and appointment availability varies significantly by location and season.
E-3 Visa Principal Solution Architect: Frequently Asked Questions
How do I find Principal Solution Architect jobs with E-3 sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles that include E-3 visa sponsorship. Rather than filtering through general job boards that don't distinguish E-3 from H-1B visa or other visa types, Migrate Mate surfaces employers who have filed LCAs for solution architect and related senior technical roles, so you're targeting companies already familiar with the E-3 process.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Principal Solution Architect role qualify as a specialty occupation for the E-3?
Yes. Principal Solution Architect positions consistently meet the specialty occupation standard because they require theoretical and practical application of highly specialized knowledge in fields like computer science, systems engineering, or information technology, and a bachelor's degree or higher in a directly related field is a standard industry requirement for entry into the role.
How does the E-3 compare to the H-1B for Principal Solution Architect positions?
Both visas cover specialty occupations, but the E-3 has no annual lottery and no cap that creates multi-year uncertainty. H-1B selection is randomized and limited to 85,000 slots per fiscal year, meaning qualified candidates are routinely excluded. For Australian citizens, the E-3 allows a direct path to a consulate appointment once your employer's LCA is certified, without waiting for a registration draw.
Can I change employers or clients while working in the U.S. on an E-3?
Changing employers on the E-3 requires your new employer to file a fresh LCA and for you to obtain a new E-3 visa stamp, typically through a consulate appointment in Australia or at a U.S. consulate abroad. You can't transfer the E-3 the way an H-1B can port under AC21. Plan for a gap of several weeks between roles to complete the new filing cycle.