Engagement Manager Jobs in North Carolina
Engagement Manager jobs in North Carolina are in consistent demand, particularly across the technology, consulting, financial services, and healthcare sectors, with openings at every level from associate to senior engagement manager. Charlotte, Raleigh, and Durham are the largest hiring markets, anchored by employers such as Bank of America, IBM, and SAS Institute, all of which maintain substantial North Carolina operations. Client-facing technology delivery, managed services, and professional services consulting are the most sought-after specializations in the state. Find a role that fits below and apply directly.
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Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies.
The Opportunity
Ready to make someone's day, every day? As the Guest Engagement Assistant Manager, you'll help bring the Marbles experience to life by leading guest-facing operations, supporting the Welcome Desk and group arrivals, and ensuring every visit begins with a warm welcome. If you thrive in a fast-paced environment, love working with people, and enjoy creating moments of joy and discovery for children and families, this is your opportunity to make a lasting impact every day.
Essential Job Responsibilities
Museum Lead
- Serve as museum lead, ensuring successful daily museum operations while providing outstanding guest experience and encouraging repeat visitation.
- Oversee the daily workflow of the museum operation; direct and oversee Guest Engagement Team to maintain an efficient and smooth operation.
- Lead museum opening, closing, and resetting duties throughout the day to ensure that exhibits are in safe, clean, welcoming, and playable condition at all times.
- Enrich the guest experience by proactively providing information, guidance, and personalized recommendations.
- Playfully interact with guests in museum exhibits to enhance the play and learning experience.
- Provide exceptional, responsive customer service at the welcome desk including, receiving and processing customer payments and handling customer complaints and issues.
- Stock supplies and manage packages delivered; may receive products as directed.
- Effectively communicate scheduling, equipment, inventory, and other operational issues with the appropriate team.
- Complete end-of-day report and other follow-up items including, maintenance work orders, Team Member performance, group, birthday, and program matters, and more.
- In the event of an emergency, confidently execute Marbles' Emergency Action Plan.
- Step into any Guest Engagement role to provide a fun and cohesive guest experience.
- Develop and implement the Play Plan Meeting schedules to provide necessary information and happenings to daily operations.
- Ensure back-of-house Guest Engagement spaces and task related supplies are in exceptional condition and organized. Replace supplies as needed.
- Assist in designing and delivering Welcome Desk and group arrival training, organization standards, and procedures.
- Collaborate with the Manager of Welcome to develop and deliver Tessitura and customer service training through new hire training, team meetings, and then lead by example to provide an exceptional Welcome Desk experience.
- Collaborate with the AM of Exhibit Activation to oversee volunteers assisting in Guest Engagement, including but not limited to greeting, mentoring, and training.
- Manage lost and found items on a weekly basis.
- Perform all other duties assigned by the supervisor.
- Interview, hire, and train new Guest Engagement work-study team members.
- Approve work-study timecards and assist in scheduling.
- Shift Supervision and training for all Guest Engagement Hosts and volunteers.
- Provide ongoing coaching and conduct monthly check-ins to improve performance and growth with work-study students.
- 2+ years of experience in a customer service setting.
- 1+ year experience leading or shift supervising a team.
- Knowledge and experience with Tessitura’s point of sales system preferred.
- Work experience with families and young children or in a museum environment or direct care setting is a plus.
- Strong customer service and engagement skills, particularly with families and young children.
- Ability to be a role model for high-quality guest service and playful professionalism, demonstrate flexibility, and manage staff in a fast-paced environment where demands often change.
- Excellent verbal and written communication skills.
- Walking, standing, stooping, bending, and reaching.
- Ability to stand for long periods of time.
- Occasionally using a ladder, and going up and down stairs
- Must frequently lift and/or move up to 30 pounds.
- Flexible schedule required, including weekends, evenings, and holidays.
- Exposure to high-energy, guest-filled environments
- Ability to work in all weather conditions as portions of the role happen in outdoor exhibits and courtyards.
- Must be available to work a schedule primarily consisting of Sunday-Thursday.
- Flexible schedule required, including weekends, evenings, holidays, and additional availability during peak seasons.
- Medical, dental, vision insurance
- Health Savings and flexible spending accounts
- Life and AD&D insurance
- Short and Long-Term Disability
- Parking benefits and GoTriangle Bus Pass
- Paid time off for 17 vacation days and 9 holidays
- Eligible to participate in the Company’s 401k program with employer matching after a waiting period
- Employee Assistance Program
- Great Marbles Perks & Discounts
- Fitness Benefits
If you require reasonable accommodations to complete the hiring process, please contact the People Team at ojohnson@marbleskidsmuseum.org or 919-857-1069.
Please be aware that employment with Marbles Kids Museum is contingent on a satisfactory background check and references.
Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.
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Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies.
The Opportunity
Ready to make someone's day, every day? As the Guest Engagement Assistant Manager, you'll help bring the Marbles experience to life by leading guest-facing operations, supporting the Welcome Desk and group arrivals, and ensuring every visit begins with a warm welcome. If you thrive in a fast-paced environment, love working with people, and enjoy creating moments of joy and discovery for children and families, this is your opportunity to make a lasting impact every day.
Essential Job Responsibilities
Museum Lead
- Serve as museum lead, ensuring successful daily museum operations while providing outstanding guest experience and encouraging repeat visitation.
- Oversee the daily workflow of the museum operation; direct and oversee Guest Engagement Team to maintain an efficient and smooth operation.
- Lead museum opening, closing, and resetting duties throughout the day to ensure that exhibits are in safe, clean, welcoming, and playable condition at all times.
- Enrich the guest experience by proactively providing information, guidance, and personalized recommendations.
- Playfully interact with guests in museum exhibits to enhance the play and learning experience.
- Provide exceptional, responsive customer service at the welcome desk including, receiving and processing customer payments and handling customer complaints and issues.
- Stock supplies and manage packages delivered; may receive products as directed.
- Effectively communicate scheduling, equipment, inventory, and other operational issues with the appropriate team.
- Complete end-of-day report and other follow-up items including, maintenance work orders, Team Member performance, group, birthday, and program matters, and more.
- In the event of an emergency, confidently execute Marbles' Emergency Action Plan.
- Step into any Guest Engagement role to provide a fun and cohesive guest experience.
- Develop and implement the Play Plan Meeting schedules to provide necessary information and happenings to daily operations.
- Ensure back-of-house Guest Engagement spaces and task related supplies are in exceptional condition and organized. Replace supplies as needed.
- Assist in designing and delivering Welcome Desk and group arrival training, organization standards, and procedures.
- Collaborate with the Manager of Welcome to develop and deliver Tessitura and customer service training through new hire training, team meetings, and then lead by example to provide an exceptional Welcome Desk experience.
- Collaborate with the AM of Exhibit Activation to oversee volunteers assisting in Guest Engagement, including but not limited to greeting, mentoring, and training.
- Manage lost and found items on a weekly basis.
- Perform all other duties assigned by the supervisor.
- Interview, hire, and train new Guest Engagement work-study team members.
- Approve work-study timecards and assist in scheduling.
- Shift Supervision and training for all Guest Engagement Hosts and volunteers.
- Provide ongoing coaching and conduct monthly check-ins to improve performance and growth with work-study students.
- 2+ years of experience in a customer service setting.
- 1+ year experience leading or shift supervising a team.
- Knowledge and experience with Tessitura’s point of sales system preferred.
- Work experience with families and young children or in a museum environment or direct care setting is a plus.
- Strong customer service and engagement skills, particularly with families and young children.
- Ability to be a role model for high-quality guest service and playful professionalism, demonstrate flexibility, and manage staff in a fast-paced environment where demands often change.
- Excellent verbal and written communication skills.
- Walking, standing, stooping, bending, and reaching.
- Ability to stand for long periods of time.
- Occasionally using a ladder, and going up and down stairs
- Must frequently lift and/or move up to 30 pounds.
- Flexible schedule required, including weekends, evenings, and holidays.
- Exposure to high-energy, guest-filled environments
- Ability to work in all weather conditions as portions of the role happen in outdoor exhibits and courtyards.
- Must be available to work a schedule primarily consisting of Sunday-Thursday.
- Flexible schedule required, including weekends, evenings, holidays, and additional availability during peak seasons.
- Medical, dental, vision insurance
- Health Savings and flexible spending accounts
- Life and AD&D insurance
- Short and Long-Term Disability
- Parking benefits and GoTriangle Bus Pass
- Paid time off for 17 vacation days and 9 holidays
- Eligible to participate in the Company’s 401k program with employer matching after a waiting period
- Employee Assistance Program
- Great Marbles Perks & Discounts
- Fitness Benefits
If you require reasonable accommodations to complete the hiring process, please contact the People Team at ojohnson@marbleskidsmuseum.org or 919-857-1069.
Please be aware that employment with Marbles Kids Museum is contingent on a satisfactory background check and references.
Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.
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See All 21 Engagement Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Engagement Manager JobsEngagement Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Engagement Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Electronics & Hardware
What North Carolina Employers Look For
The qualifications that appear most often in engagement manager jobs across North Carolina.
- Bachelor's degree in business, management information systems, or a related field required
- Three or more years managing client relationships or enterprise project delivery
- Demonstrated ability to lead cross-functional teams across complex, multi-phase engagements
- Experience with project management methodologies such as Agile, Scrum, or PMP certification
- Strong executive communication skills including presentations to C-suite stakeholders
- Proficiency with CRM or project management platforms such as Salesforce or Microsoft Project
Engagement Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a engagement manager in North Carolina?
Most engagement managers in North Carolina begin with a bachelor's degree in business administration, management information systems, or a related discipline, then build several years of experience in project management, consulting, or client delivery roles. No state-issued license is required for the role. Many North Carolina employers favor candidates who hold a Project Management Professional certification or have completed formal training in Agile delivery frameworks, as these credentials are consistently referenced in job postings from technology and professional services firms headquartered in the Research Triangle and Charlotte metro.
Which companies hire engagement managers in North Carolina?
Employers hiring engagement managers in North Carolina right now include Intapp, Ippon, and Lenovo, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of global technology firms, major financial institutions, and large healthcare systems in Charlotte, Raleigh, and Durham creates steady year-round hiring for client-facing delivery and relationship management roles.
Which North Carolina cities have the most engagement manager jobs?
Charlotte, Durham, and Raleigh have the most engagement manager openings in North Carolina. Charlotte's dense financial services and professional services sector, combined with Raleigh and Durham's research and technology ecosystem anchored by the Research Triangle Park, account for the majority of postings, while firms based in those metros also generate openings in surrounding suburban areas like Cary and Morrisville.
Are there remote engagement manager jobs in North Carolina?
Yes, and more than many client-facing roles, because engagement management in technology consulting and professional services lends itself to distributed delivery. About 71% of engagement manager openings tied to North Carolina are remote or hybrid as of November 2026, reflecting broader industry norms in the sector. The portions of the role most commonly conducted remotely include account planning, executive reporting, and internal coordination, while kick-off sessions and executive business reviews often remain in person.
How can I get hired as a engagement manager in North Carolina with little or no experience?
The most realistic entry path is moving into an associate engagement manager or delivery coordinator role from an adjacent position such as project coordinator, business analyst, or account support specialist. Large North Carolina employers in the Research Triangle and Charlotte, including technology services firms and management consulting practices, frequently hire junior delivery professionals and promote into engagement management after sustained client exposure. Building a PMP or Agile certification early and accumulating experience on cross-functional projects at a regional employer or state government contractor gives candidates a measurable edge without prior engagement manager titles.
Where can I find and apply to engagement manager jobs in North Carolina?
You can find and apply to engagement manager jobs in North Carolina on Migrate Mate, which lists current openings from employers actively hiring across the state. Search the listings, find roles that match your background and target location, and apply directly to the ones that fit.
See All 21 Engagement Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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