Experience Manager Jobs in Connecticut
Experience Manager jobs in Connecticut are concentrated in Hartford, Stamford, and New Haven, where employers like Travelers, Yale New Haven Health, and Synchrony hire for customer experience, patient experience, and employee experience roles. Demand is strongest for professionals with backgrounds in journey mapping, voice-of-customer programs, and cross-functional change initiatives, and openings range from associate experience manager to senior director level. Connecticut's dense concentration of insurance, financial services, and healthcare headquarters makes it one of the more active markets in the Northeast for this function. Find a role that fits below and apply directly.
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Showing 5 of 13+ Experience Manager jobs
Company Overview
Carbone’s Hospitality is renowned for its rich history and exceptional culinary offerings, embodying a tradition of old-world hospitality and service. With a legacy dating back to 1938, the company continues to uphold its reputation as one of the finest dining establishments in the region.
Department: Front of House
Reports To: Assistant General Manager & General Manager
Location: Carbone’s Hospitality
Role Overview
The Floor Manager is responsible for ensuring exceptional day-to-day guest service, supporting FOH staff, and maintaining the operational readiness of the restaurant during every shift. This role requires a strong leadership presence on the floor, attention to detail, and the ability to uphold service, cleanliness, and hospitality standards.
Core Responsibilities
Daily FOH Operations
- Lead the Front-of-House team throughout each shift.
- Ensure the dining room, bar, and service areas are fully prepared for opening and properly closed at end of day.
- Act as a point of contact for staff needs, guest concerns, pacing of service, and shift flow.
Floor Planning & Service Preparation
- Plot the daily floor plan and assign sections to FOH staff.
- Assign daily side work and ensure tasks are completed.
- Oversee music, lighting, temperature, ambience, and overall readiness of the restaurant before each service.
Opening & Closing Responsibilities
- Able to open and close the restaurant following established procedures.
- Conduct shift walkthroughs to ensure cleanliness, organization, and readiness.
- Verify cash-out procedures and shift reports as assigned.
Reservations & Host Team Management
- Work with the host team to manage reservations, guest flow, and waitlist strategy.
- Support the execution of service pacing and table turns.
- Monitor Resy and ensure accurate guest notes and table assignments.
Restaurant Upkeep
- Maintain cleanliness, organization, and overall presentation of the dining room and front-of-house spaces.
- Identify maintenance needs and communicate them promptly to the GM or AGM.
Work Schedule
- Full-time: 5 days on, 2 days off
- 5 floor shifts per week
Weekly & Daily Responsibilities
- Write weekly floor plans every Monday.
- Plot the reservation book daily.
- Assign side work on each shift and ensure completion.
- Support weekly operational goals and service standards set by management.
What we’re looking for
- At least five years of restaurant management experience, including substantial responsibility as a General Manager or senior operational leader.
- A strong background in upscale, full-service dining and managing busy services.
- Outstanding interpersonal skills: warm, perceptive, articulate, and comfortable handling sensitive conversations.
- Professional presence and discretion with guests, employees, ownership, and business partners.
- A proven ability to develop teams, address performance issues directly and respectfully, and build a culture of accountability.
- Strong financial and organizational skills, including labor management and understanding restaurant profitability.
- Familiarity with reservation and POS systems; Resy and Toast experience is a plus.
- Availability for evenings, weekends, and holidays as business needs require.
To apply
*Please submit your résumé here and provide a short response to the following: events@carbonesct.com*
Tell us about a specific time you noticed an opportunity to make a guest feel exceptionally cared for. What did you do, and how did you help your team learn from it?
Carbone’s Hartford is an equal opportunity employer.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Experience:
- Restaurant management: 5 years (Required)
Ability to Commute:
- Hartford, CT 06103 (Required)
Work Location: In person
Company Overview
Carbone’s Hospitality is renowned for its rich history and exceptional culinary offerings, embodying a tradition of old-world hospitality and service. With a legacy dating back to 1938, the company continues to uphold its reputation as one of the finest dining establishments in the region.
Department: Front of House
Reports To: Assistant General Manager & General Manager
Location: Carbone’s Hospitality
Role Overview
The Floor Manager is responsible for ensuring exceptional day-to-day guest service, supporting FOH staff, and maintaining the operational readiness of the restaurant during every shift. This role requires a strong leadership presence on the floor, attention to detail, and the ability to uphold service, cleanliness, and hospitality standards.
Core Responsibilities
Daily FOH Operations
- Lead the Front-of-House team throughout each shift.
- Ensure the dining room, bar, and service areas are fully prepared for opening and properly closed at end of day.
- Act as a point of contact for staff needs, guest concerns, pacing of service, and shift flow.
Floor Planning & Service Preparation
- Plot the daily floor plan and assign sections to FOH staff.
- Assign daily side work and ensure tasks are completed.
- Oversee music, lighting, temperature, ambience, and overall readiness of the restaurant before each service.
Opening & Closing Responsibilities
- Able to open and close the restaurant following established procedures.
- Conduct shift walkthroughs to ensure cleanliness, organization, and readiness.
- Verify cash-out procedures and shift reports as assigned.
Reservations & Host Team Management
- Work with the host team to manage reservations, guest flow, and waitlist strategy.
- Support the execution of service pacing and table turns.
- Monitor Resy and ensure accurate guest notes and table assignments.
Restaurant Upkeep
- Maintain cleanliness, organization, and overall presentation of the dining room and front-of-house spaces.
- Identify maintenance needs and communicate them promptly to the GM or AGM.
Work Schedule
- Full-time: 5 days on, 2 days off
- 5 floor shifts per week
Weekly & Daily Responsibilities
- Write weekly floor plans every Monday.
- Plot the reservation book daily.
- Assign side work on each shift and ensure completion.
- Support weekly operational goals and service standards set by management.
What we’re looking for
- At least five years of restaurant management experience, including substantial responsibility as a General Manager or senior operational leader.
- A strong background in upscale, full-service dining and managing busy services.
- Outstanding interpersonal skills: warm, perceptive, articulate, and comfortable handling sensitive conversations.
- Professional presence and discretion with guests, employees, ownership, and business partners.
- A proven ability to develop teams, address performance issues directly and respectfully, and build a culture of accountability.
- Strong financial and organizational skills, including labor management and understanding restaurant profitability.
- Familiarity with reservation and POS systems; Resy and Toast experience is a plus.
- Availability for evenings, weekends, and holidays as business needs require.
To apply
*Please submit your résumé here and provide a short response to the following: events@carbonesct.com*
Tell us about a specific time you noticed an opportunity to make a guest feel exceptionally cared for. What did you do, and how did you help your team learn from it?
Carbone’s Hartford is an equal opportunity employer.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Experience:
- Restaurant management: 5 years (Required)
Ability to Commute:
- Hartford, CT 06103 (Required)
Work Location: In person
See All 13 Experience Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Experience Manager Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
What Connecticut Employers Look For
The qualifications that appear most often in experience manager jobs across Connecticut.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience in customer experience, UX, or employee engagement roles
- Demonstrated ability to lead cross-functional teams and manage stakeholder relationships
- Proficiency with CX platforms, survey tools, and data visualization software
- Strong project management skills with experience driving process improvement initiatives
- Excellent written and verbal communication skills with executive presentation experience
Experience Manager Jobs in Connecticut: Frequently Asked Questions
How do you become a experience manager in Connecticut?
The concrete path into experience manager roles in Connecticut starts with a bachelor's degree in business, marketing, communications, or a related discipline, followed by several years in a customer-facing, operations, or HR role where you can build measurable outcomes. Connecticut employers in insurance and healthcare often promote from internal analyst or coordinator roles. Earning a Certified Customer Experience Professional credential strengthens your candidacy significantly, as Connecticut hiring managers at large employers treat it as a meaningful differentiator.
Which companies hire experience managers in Connecticut?
Connecticut experience manager roles are posted by Ulta, Evolus, and lululemon and others right now, based on current listings on Migrate Mate as of November 2026. Connecticut's concentration of insurance carriers, healthcare systems, and financial services firms means steady, year-round demand for this function rather than seasonal hiring spikes.
Which Connecticut cities have the most experience manager jobs?
Hartford, Greenwich, and Bethany account for the largest share of experience manager openings in Connecticut. Hartford drives volume through its insurance and financial services headquarters, while Stamford attracts corporate and technology-sector postings, and New Haven's openings are anchored by Yale New Haven Health and the broader academic medical center ecosystem.
Are there remote experience manager jobs in Connecticut?
Yes, and more than most fields, because much of the work involves analyzing data, running digital feedback programs, and coordinating cross-functional teams rather than on-site service delivery. About 33% of experience manager openings tied to Connecticut are remote or hybrid as of November 2026, reflecting how readily the strategic and analytical parts of the role travel. Roles tied to in-person events, retail, or patient-facing programs tend to require an on-site presence.
How can I get hired as a experience manager in Connecticut with little or no experience?
The most realistic entry path is through a coordinator or analyst role inside a larger Connecticut employer's customer experience, marketing, or HR team, where you build journey mapping and data skills on the job. Travelers, Hartford HealthCare, and Synchrony all run structured associate and rotational programs that place candidates without direct experience into CX-adjacent roles. Building a portfolio of one or two documented experience improvement projects, even from volunteer or academic work, and earning the Certified Customer Experience Professional foundational certificate gives Connecticut hiring managers a concrete reason to consider you.
Where can I find and apply to experience manager jobs in Connecticut?
You can find and apply to experience manager jobs in Connecticut on Migrate Mate, which lists current Connecticut openings across Hartford, Stamford, New Haven, and beyond. Find roles that fit your background and apply directly to the employer through each listing.
See All 13 Experience Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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