Experience Manager Jobs in Connecticut
Experience Manager jobs in Connecticut are concentrated in Hartford, Stamford, and New Haven, where employers like Travelers, Yale New Haven Health, and Synchrony hire for customer experience, patient experience, and employee experience roles. Demand is strongest for professionals with backgrounds in journey mapping, voice-of-customer programs, and cross-functional change initiatives, and openings range from associate experience manager to senior director level. Connecticut's dense concentration of insurance, financial services, and healthcare headquarters makes it one of the more active markets in the Northeast for this function. Find a role that fits below and apply directly.
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Sr. Manager, Member Experience is responsible for supporting execution of member experience initiatives for new and enhanced payor-focused products and capabilities. This individual contributor role partners across product, design, marketing, and communications teams to help translate experience strategy into coordinated plans, member-facing communications, journey improvements, and aligned execution. The role is accountable for driving progress across a defined scope of work, helping ensure that member experiences are clear, connected, and consistent across products and interactions.
**The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
- Support execution of member experience initiatives across new and existing payor-focused products and capabilities
- Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
- Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
- Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
- Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
- Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
- Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
- Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
- Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination
Required Qualifications
- 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience
- Experience supporting healthcare, payor, digital product, or customer experience initiatives
- Ability to translate experience direction into coordinated plans, communication support, and execution activities
- Experience working across product, design, marketing, and communications in a matrixed environment
- Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
- Strong project management, prioritization, and organizational skills
- Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
- Strong judgment and attention to detail in fast-moving, cross-functional work
Success Profile
The strongest candidates for this role will bring:
- A practical, execution-oriented mindset
- Strong coordination and follow-through across multiple teams
- Good judgment in turning direction into organized action
- Clear communication and strong attention to detail
- Comfort operating independently without formal authority
- A strong appreciation for how communications and experience details shape the member journey
What Success Looks Like
- Member experience initiatives are well organized and supported by strong coordination across teams
- Member-facing experiences and communications are more consistent across assigned work
- Cross-functional partners have greater clarity on timelines, deliverables, and dependencies
- Execution is more disciplined, timely, and aligned to broader experience priorities
- The role is seen as a reliable driver of progress and execution quality across member experience activities
Education
bachelor’s degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/09/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Sr. Manager, Member Experience is responsible for supporting execution of member experience initiatives for new and enhanced payor-focused products and capabilities. This individual contributor role partners across product, design, marketing, and communications teams to help translate experience strategy into coordinated plans, member-facing communications, journey improvements, and aligned execution. The role is accountable for driving progress across a defined scope of work, helping ensure that member experiences are clear, connected, and consistent across products and interactions.
**The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location
- Support execution of member experience initiatives across new and existing payor-focused products and capabilities
- Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
- Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
- Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
- Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
- Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
- Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
- Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
- Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination
Required Qualifications
- 7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience
- Experience supporting healthcare, payor, digital product, or customer experience initiatives
- Ability to translate experience direction into coordinated plans, communication support, and execution activities
- Experience working across product, design, marketing, and communications in a matrixed environment
- Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
- Strong project management, prioritization, and organizational skills
- Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
- Strong judgment and attention to detail in fast-moving, cross-functional work
Success Profile
The strongest candidates for this role will bring:
- A practical, execution-oriented mindset
- Strong coordination and follow-through across multiple teams
- Good judgment in turning direction into organized action
- Clear communication and strong attention to detail
- Comfort operating independently without formal authority
- A strong appreciation for how communications and experience details shape the member journey
What Success Looks Like
- Member experience initiatives are well organized and supported by strong coordination across teams
- Member-facing experiences and communications are more consistent across assigned work
- Cross-functional partners have greater clarity on timelines, deliverables, and dependencies
- Execution is more disciplined, timely, and aligned to broader experience priorities
- The role is seen as a reliable driver of progress and execution quality across member experience activities
Education
bachelor’s degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 10/09/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 11 Experience Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find Experience Manager JobsExperience Manager Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Experience Manager Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Connecticut Employers Look For
The qualifications that appear most often in experience manager jobs across Connecticut.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of experience in customer experience, UX, or employee engagement roles
- Demonstrated ability to lead cross-functional teams and manage stakeholder relationships
- Proficiency with CX platforms, survey tools, and data visualization software
- Strong project management skills with experience driving process improvement initiatives
- Excellent written and verbal communication skills with executive presentation experience
Experience Manager Jobs in Connecticut: Frequently Asked Questions
How do you become a experience manager in Connecticut?
The concrete path into experience manager roles in Connecticut starts with a bachelor's degree in business, marketing, communications, or a related discipline, followed by several years in a customer-facing, operations, or HR role where you can build measurable outcomes. Connecticut employers in insurance and healthcare often promote from internal analyst or coordinator roles. Earning a Certified Customer Experience Professional credential strengthens your candidacy significantly, as Connecticut hiring managers at large employers treat it as a meaningful differentiator.
Which companies hire experience managers in Connecticut?
Connecticut experience manager roles are posted by Post University, Crothall Healthcare, and Ulta and others right now, based on current listings on Migrate Mate as of September 2026. Connecticut's concentration of insurance carriers, healthcare systems, and financial services firms means steady, year-round demand for this function rather than seasonal hiring spikes.
Which Connecticut cities have the most experience manager jobs?
Hartford, Stamford, and Waterbury account for the largest share of experience manager openings in Connecticut. Hartford drives volume through its insurance and financial services headquarters, while Stamford attracts corporate and technology-sector postings, and New Haven's openings are anchored by Yale New Haven Health and the broader academic medical center ecosystem.
Are there remote experience manager jobs in Connecticut?
Yes, and more than most fields, because much of the work involves analyzing data, running digital feedback programs, and coordinating cross-functional teams rather than on-site service delivery. About 86% of experience manager openings tied to Connecticut are remote or hybrid as of September 2026, reflecting how readily the strategic and analytical parts of the role travel. Roles tied to in-person events, retail, or patient-facing programs tend to require an on-site presence.
How can I get hired as a experience manager in Connecticut with little or no experience?
The most realistic entry path is through a coordinator or analyst role inside a larger Connecticut employer's customer experience, marketing, or HR team, where you build journey mapping and data skills on the job. Travelers, Hartford HealthCare, and Synchrony all run structured associate and rotational programs that place candidates without direct experience into CX-adjacent roles. Building a portfolio of one or two documented experience improvement projects, even from volunteer or academic work, and earning the Certified Customer Experience Professional foundational certificate gives Connecticut hiring managers a concrete reason to consider you.
Where can I find and apply to experience manager jobs in Connecticut?
You can find and apply to experience manager jobs in Connecticut on Migrate Mate, which lists current Connecticut openings across Hartford, Stamford, New Haven, and beyond. Find roles that fit your background and apply directly to the employer through each listing.
See All 11 Experience Manager Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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