IT Support Engineer Jobs in Oregon

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We're looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As an IT Datacenter Engineer, you will be tasked with owning the physical and logical infrastructure of our datacenter and keeping our global operations running reliably, securely, and efficiently. You will serve as the on-the-ground expert for hardware and environmental systems across our facility. This role is for a practitioner who thrives in the datacenter, not a desk-bound engineer. You combine deep hardware and networking expertise with the discipline to execute change control, maintain documentation, and uphold compliance standards, and you are proactive, safety-conscious, and capable of owning incidents end-to-end.

Qualified candidates must reside within 1 hour of the Hillsboro, OR datacenter to ensure rapid on-site response when required.

What Will You Do?

Primary responsibilities include:

• Deploy, configure, and service servers, storage arrays, and edge computing devices (NUCs, Mac Minis, Raspberry Pi) across rack environments; manage rack builds, structured cabling, and hardware replacements in compliance with datacenter standards; and perform initial OS and firmware setup for newly provisioned devices.
• Install and maintain switches, routers, firewalls, load balancers, KVM, and out-of-band management systems with the help of our global team members; manage structured cabling including fiber and copper termination and documentation; and coordinate cross-team network projects, ensuring alignment on topology changes and infrastructure expansions.
• Monitor DCIM dashboards and respond to alerts in a timely manner; troubleshoot outages, perform root cause analysis, and drive post-incident reviews; and maintain on-call availability for critical datacenter incidents.
• Oversee HVAC, cooling, UPS, PDUs, and generator systems to ensure uptime SLAs and PUE targets are met; coordinate with datacenter facility teams for issues outside direct operational control; and monitor power density and environmental thresholds, escalating anomalies proactively.
• Execute firmware updates, OS patching, and hardware replacements following change control procedures; coordinate maintenance windows with relevant stakeholders and ensure rollback plans are in place; and maintain change logs and post-change validation documentation.
• Enforce physical access controls, maintain audit logs, and manage visitor escorting procedures; support SOC 2 and IRAP compliance audits including evidence collection and remediation tracking; and participate in physical security reviews and assist with vulnerability assessments.
• Track power density, floor space, and bandwidth utilization to identify constraints before they become incidents; recommend and implement expansion plans aligned with business growth projections; and maintain accurate capacity models and present findings to IT leadership.
• Maintain accurate asset inventories, network diagrams, SOPs, runbooks, and incident records; keep all documentation current following changes, not as an afterthought; and contribute to a shared knowledge base accessible to global IT and security teams.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• Server hardware expertise including Dell and Supermicro (racking, cabling, ILO/IDRAC, BIOS/UEFI configuration) and edge compact computing devices including NUCs, Raspberry Pi, and Mac Mini (initial setup and OS provisioning).
• Networking knowledge including firewalls, switching, KVM over IP, out-of-band management, TCP/IP, and general enterprise network fundamentals.
• OS administration experience with basic Linux (RHEL/Ubuntu) and Windows Server; scripting for automation in Python, Bash, and/or PowerShell is a plus; and VMware vSphere experience (VM lifecycle, host management, storage integration) is a plus.
• 3 to 5 years of hands-on datacenter operations experience in Tier II to IV environments.
• Bachelor's degree in Computer Science, IT, Electrical Engineering, or equivalent practical experience.
• CCNA or CCNP certification; CompTIA Server+ is a plus.
• Ability to work outside standard business hours for maintenance windows and incident response, lift 50 lbs, and work comfortably in raised-floor datacenter environments.
• Must reside within 1 hour of the Hillsboro, OR datacenter to ensure rapid on-site response when required.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave

Insurance & Financial Security

• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance

Work Perks & Flexibility

• Home office allowance
• Mobile phone reimbursement

Wellness & Lifestyle

• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.